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Avis sur Leicester Marriott Hotel

4 out of 5
Leicester Marriott Hotel
Smith Way, Grove Park, Enderby, Leicester, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 557 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

abdellah, lille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel facile d'accès et proche de l'autoroute mais silencieux. Très bonne literie. Le personnel est sympathique également mais ne parle pas français. Le petit déjeuner est très complet avec beaucoup de choix. Nous avons eu une bonne surprise car le parking était gratuit.
Séjour de 1 nuit en mai 2018
Réponse de Ian le 12 mai 2018
Dear Guest Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. We are pleased to know that you enjoyed your stay with us and have shared your feedback and compliments with the team. We look forward to welcoming you back on your next visit. Kind Regards Ian Young Night Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Frédéric, Paris

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Deux fois de trop
Pour mon deuxième séjour dans un Hyatt, une nouvelle déception. L'hôtel est relativement bien situé et est très propre. Le restaurant est cher, mais relativement bon. La chambre est spacieuse. En revanche, l'esprit de service est quasi inexistant. Nous sommes en voyage de noces, nous n'avons reçu aucune attention particulière (ce que le mariott a fait très bien), et nous avons payé pour un petit déjeuner que l'on ne peut pas nous servir en chambre (et que nous avons donc pas pris car trop tôt - en revanche il a bien été payé..). Aucun esprit commercial et de compromis n'a été émis par le personnel de l'hôtel. Au Check out, l'hôtesse ne nous a même pas demandé si nous avions passé une bonne nuit et un bon séjour. Son attitude est au niveau de général de l'hôtel, mitigé. La chambre au top avec un service non digne d'un établissement 4 étoiles.

10/10 Excellent

Nicolas, leicester

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très confortable et très agreable.
Hôtel avec un standing 5 étoiles. Séjour parfait. Environnement calme et personnel respectueux.

6/10 Satisfaisant

Kayra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Eric, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Moderne et très bien équipé
Hôtel moderne et confortable. Très bons équipement de loisir (salle de sport, piscine, sauna et hammam) qui font office de centre de fitness pour les locaux, sans être trop fréquentés. Chambres confortables bien insonorisées. Petit-déjeuners de bonne tenue. Personnel serviable (non francophone semble-t-il). Deux réserves : loin de tout sauf du centre commercial Fosse Park, voiture indispensable avec parking payant, et WiFi payant et très cher dans les chambres (gratuit et rapide dans les parties communes)

6/10 Satisfaisant

Tom

Voyage d’affaires
Les points forts : Propreté
The room was dated, the shower in the bath was extremely cramped. The a/c was extremely loud even in the off position it was still pumping out air. Breakfast was poor, no service, the cooked breakfast, especially the eggs were non-existent
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Gary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
O
Séjour de 2 nuits en mars 2024

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at Leicester Marriot are always the stars. Everyone we encountered from reception to restaurant and catering and cleaning staff was helpful friendly and welcoming. The room was quiet and comfortable. We always choose to stay here and look forward to our next stay. Thank you all at Leicester Marriot
Séjour de 2 nuits en avril 2024

10/10 Excellent

Olusoji

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean airy good food
Séjour de 1 nuit en avril 2024

10/10 Excellent

Niketa

Séjour de 1 nuit en mars 2024

10/10 Excellent

Manoj

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We only stayed one night, it was nice. Family room was a good size although we found the double bed small as we are used to king size. Ok site parking which is a good size. Gym was good. The bar area which is the part of the main foyer was nice and the atmosphere was quite relaxed we did get there for 8/9pm. Check in was quick and easy as we had paid on Expedia. In the morning breakfast was very nice and I liked the poached eggs ready to go which is a first. My wife really enjoyed the breakfast. Lovely hotel and will definitely stay again if the need arises. It was a Friday night we stayed.
Séjour de 1 nuit en avril 2024

8/10 Bien

Wilson

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was not very compassionate
Séjour de 1 nuit en mars 2024

8/10 Bien

Fiona

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great atrium. Very good service. Helpful staff. Attractive bar area. Didn't try meals as en route early . Unfortunately the air-conditioning/ heating wasn't working but we were moved swiftly with offer of help .
Séjour de 1 nuit en mars 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Mike

Séjour de 1 nuit en mars 2024

4/10 Médiocre

Seth

Les points faibles : Personnel et service
There was a large wedding party ongoing when I arrived to check-in at c 11pm. Teenagers were running around the lobby and fighting, pulling cushions off chairs and throwing them across the lobby. It took me 30 minutes to get checked in at 11pm! The room was fine, if a little dusty. Breakfast was adequate. Parking is exorbitant for the location.
Séjour de 1 nuit en mars 2024

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Gordon

Séjour de 2 nuits en février 2024

2/10 Horrible

Ronan

Séjour de 1 nuit en février 2024

10/10 Excellent

Farouq

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect stop for a journey up the M1. And with a good restaurant on site. Meant I could relax before carrying on my journey. Will stay again.
Séjour de 1 nuit en février 2024
Réponse de Manuela le 14 févr. 2024
Thank you so much for your lovely feedback Farouq.We look forward to seeing you again soon.Kind regardsLeicester Marriott Team

10/10 Excellent

Gordon

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice hotel in good location with easy access to motorway. Car park however is charged at £7 per night.
Séjour de 1 nuit en février 2024
Réponse de Manuela le 14 févr. 2024
Dear Gordon,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.Thank you for your lovely feedback about the location of our property.I do appreciate car parking charge is not always well accepted, however all the hotels in the area and city centre charge for this sort of facilities.Your feedback has been shared with the Hotel Department Managers.I sincerely hope that we have the opportunity to welcome you back to the hotel and regain your confidence in the future.Kind regardsLeicester Marriott Team

8/10 Bien

Janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent conference venue
Séjour de 1 nuit en février 2024
Réponse de Manuela le 14 févr. 2024
Dear Janet,Thank you so much for your lovely feedback.We look forward to seeing you again soon.Kind regardsLeicester Marriott Team

10/10 Excellent

Phll

Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

6/10 Satisfaisant

Emma

Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel,,quite at the weekends. Fine to get a taxi to the center of Leicester. Really nice staff.
Séjour de 2 nuits en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Shaamil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

2/10 Horrible

Mike

Séjour de 1 nuit en janvier 2024
Réponse de Manuela le 14 févr. 2024
Dear Mike,We are so sorry to read such score, however not sure what complications you encountered during your stay with us.Kind regardsLeicester Marriott Team

10/10 Excellent

JHT

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

6/10 Satisfaisant

Richard

Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

8/10 Bien

mahipal

Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Nick, Horsham

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extremely friendly and helpful had everything set up for us and our 8 month old baby with a welcome note. Very clean great location spacious modern very nice overall
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Please improve your cleanliness
I would usually refrain from leaving a negative review at the risk that it may have been a one off, however I stay regularly at this hotel and this is now the second occasion where standards have been poor. Specifically in relation to the cleanliness of the room. On the first occasion there was a used dirty towel left on the bathroom door and a used contact lens on the bedside table. During this stay the toilet seat was stained with urine and had not been cleaned, there was also small hairs on the toilet seat. The bedsheet had a hole in it the size of a 10pence piece and a sticker left on the under sheet. The service at reception was average at best upon this stay, which usually isn’t the case. Handy location for my work however the cleanliness is off putting.
Séjour de 1 nuit en janvier 2024
Réponse de Manuela le 14 févr. 2024
Dear Guest,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I was disappointed to read your comments regarding the cleanliness of our property, , please be assured that your feedback has been shared with the respective Department Managers.I sincerely hope that we have the opportunity to welcome you back to the hotel and regain your confidence in the future.Kind regardsLeicester Marriott Team

10/10 Excellent

simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight
A good stay at a hotel I have used previously.
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Second time we’ve stayed and again it was great.
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Hayley

Séjour de 1 nuit en août 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Jessica

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Ajbinder

Séjour de 8 nuits en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

steven

Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Mohammed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a nice experience staying at the Marriott. We booked 3 people in 2 rooms, and had an extra person on the day and Marriott did not mind adding the 2nd person onto the room. Did not to expect to pay for parking though
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed one night. Staff were all very friendly helpful and professional. Room was clean and well stocked eith coffee etc. Had a meal in the restaurant and food was good. Again the staff wete great. Good range of breakfast options too. Used executive lounge which was a nice bonus that came with the executive room. This was our 4th stay. Will stay again . Thank you to all the lovely staff at Leicester Marriot
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We go every year to meet friend's it's very nice atmosphere the bar man was good
Séjour de 1 nuit en novembre 2023
Réponse de The Front Desk Team le 29 nov. 2023
Thank you so much for this amazing feedback.We hope to be able to welcome you back with us soon

10/10 Excellent

JOHN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Hayley le 23 nov. 2023
Dear John,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. I am delighted to see that you had an excellent stay with us considering the high mark you scored us. Our team take great pride in providing excellent guest experience; I have shared your score with our hotel team.We look forward to welcoming you back on your next visit.Kind regards,Hayley

10/10 Excellent

jacqueline, Airdrie

Séjour de 1 nuit en novembre 2023
Réponse de Cristina le 4 févr. 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

2/10 Horrible

Ben

Séjour de 1 nuit en novembre 2023
Réponse de Hayley le 23 nov. 2023
Dear Ben,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. Your feedback is very valuable to us in our continuous efforts to improve our service offerings and guest experiences. Please be assured that your score has been shared with the relevant managers and the team accordingly for review.Kind Regards,Hayley