Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage d’affaires
8 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2021
Réponse de D Gogate le 14 oct. 2022
Thank you for your reviewKind regards
6/10 Satisfaisant
Voyageur vérifié
28 oct. 2018
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en octobre 2018
Réponse de Chesford Grange le 30 oct. 2018
Dear Anonymous,
Thank you for taking time and letting us know your thoughts on your stay with us
Kind regards
8/10 Bien
HELENE
26 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HELENE
Séjour de 1 nuit en septembre 2018
Réponse de D Gogate le 14 oct. 2022
Thank you for your reviewKind regards
10/10 Excellent
Pierre
12 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 3 nuits en janvier 2018
Réponse de EKennard le 17 janv. 2018
Thank you Pierre for a top score of 5.
10/10 Excellent
Yohann
31 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yohann
Séjour de 2 nuits en août 2017
Réponse de John le 11 sept. 2017
Thank you for taking the time to give us 5* rating, we hope to see you again soon.
8/10 Bien
Lucas
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucas
Séjour de 1 nuit en mai 2024
Réponse de D Gogate le 28 mai 2024
Dear LucasThank you for your review! We're pleased to hear that you enjoyed your stay at Chesford Grange. We appreciate your feedback regarding the room and bathroom, and we'll take this into consideration for future improvements. It's great to know that our staff made you feel welcome and that you enjoyed the swimming pool and steam room. We look forward to welcoming you back in the future. Thank you for recommending us!Kind regards
8/10 Bien
Joanne
Voyage en famille avec de jeunes enfants, Voyage en famille
7 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Joanne
Séjour de 3 nuits en mai 2024
Réponse de D Gogate le 7 mai 2024
Dear JoanneThank you for sharing your experience. We're glad you enjoyed the property, rooms, and facilities, and we appreciate your feedback on the areas where we could improve. Looking forward to welcoming you back soon!Kind regards
10/10 Excellent
David
22 avr. 2024
David
Séjour de 2 nuits en avril 2024
Réponse de D Gogate le 14 mai 2024
Dear David Thank you very much for this amazing rating and reviewKind regards
10/10 Excellent
Sophie
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
14 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sophie
Séjour de 1 nuit en avril 2024
Réponse de D Gogate le 16 avr. 2024
Dear SophieThank you for your wonderful review! We're thrilled to hear that you enjoyed our staff, breakfast, and swimming pool. We hope to welcome you back again soon!Kind regards
10/10 Excellent
Jane
Voyage en groupe
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jane
Séjour de 2 nuits en avril 2024
Réponse de D Gogate le 11 avr. 2024
Dear JaneThank you for your kind review! We're delighted to hear you appreciated the care we've taken in preserving the history of our buildings and that our staff, especially Nimesha, made your dining experience special and accommodated your needs. We look forward to the opportunity to serve you again soon!Kind regards
10/10 Excellent
Kevin
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mars 2024
Réponse de D Gogate le 25 mars 2024
Dear KevinThank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we're glad our comfortable beds, delicious breakfast, ample parking, and nice gym met your expectations. We hope to welcome you back again soon!Kind regards
10/10 Excellent
julie
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
julie
Séjour de 1 nuit en mars 2024
Réponse de D Gogate le 18 mars 2024
Dear julieThank you for your wonderful review! We're thrilled you found our building lovely and our location convenient for your journey. It's great to hear you appreciated the ample parking, spotless rooms, and the views of our grounds. We look forward to welcoming you back on your next stop from the south to the Midlands!Kind regards
10/10 Excellent
James
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de D Gogate le 4 mars 2024
Dear JamesThank you for your positive review and for highlighting our fantastic front desk team and their efficient service. We're sorry for the inconvenience with the heating in your room but are glad it was promptly resolved. Your willingness to stay with us again and recommend our hotel is the highest compliment we can receive. We look forward to welcoming you back for another enjoyable stay!Kind regards
8/10 Bien
Helena
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helena
Séjour de 1 nuit en mars 2024
Réponse de D Gogate le 4 mars 2024
Dear HelenaThank you for your kind words! We're delighted to hear you enjoyed your stay and found our staff to be great. We hope to welcome you back soon!Kind regards
6/10 Satisfaisant
Paul
26 févr. 2024
Paul
Séjour de 1 nuit en février 2024
Réponse de D Gogate le 28 févr. 2024
Dear PaulThank you for taking the time to review your recent stay. Kind regards
10/10 Excellent
Tina
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stat
Tina
Séjour de 1 nuit en février 2024
Réponse de D Gogate le 27 févr. 2024
Dear TinaThank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our EV charging points convenient to use. We hope to welcome you back soon!Kind regards
6/10 Satisfaisant
MU
Voyage en famille
25 févr. 2024
Weekend with the family
MU
Séjour de 1 nuit en février 2024
Réponse de D Gogate le 26 févr. 2024
Dear MUThank you for taking the time to share your feedback. We're glad you found the parking easy and the desk clerk friendly, but we apologize for any confusion regarding the leisure facilities. We'll ensure our staff are better informed in the future.We're sorry to hear about the discomfort you experienced with the bed and the crowded pool. Your comments about the restaurant and breakfast are noted, and we'll work to improve these areas.We appreciate your feedback on the value for money and will take it into consideration as we strive to provide the best experience for our guests. We hope to welcome you back in the future and exceed your expectations.Kind regards
4/10 Médiocre
Reshma
Voyage en famille
18 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Reshma
Séjour de 2 nuits en février 2024
Réponse de Front of House/Chesford Grange le 19 févr. 2024
Thank you for your feedback. I am sorry to read you found the rooms were tired and old. We have different categories which I understand you were moved rooms so maybe this was the reason. I have passed on your feedback to the team and let the kitchen team know you enjoyed the breakfast. Best Wishes
6/10 Satisfaisant
Phil
Voyage en famille
18 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Shame about the room
Phil
Séjour de 2 nuits en février 2024
Réponse de K Reeves le 18 févr. 2024
Dear Phil,Thank you for sharing your recent experience. Whilst we are sorry that you encountered issues with the hot water in your room, we are pleased to hear that our Reception team did their best to accommodate you and your family. We are happy to hear that bedroom aside, you enjoyed your stay, particularly the dining and leisure facilities.We would love to welcome you and your family again in the future to have the opportunity of providing the superior room you were expecting, and an improved experience.Kind regards,
10/10 Excellent
Richard
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 3 nuits en février 2024
Réponse de K Reeves le 18 févr. 2024
Dear Richard,Thank you for your stunning review, we are delighted to hear you enjoyed your stay.We hope to welcome you back in the future.Kind regards,
8/10 Bien
Alex
18 févr. 2024
Alex
Séjour de 1 nuit en février 2024
Réponse de Front of House/Chesford Grange le 19 févr. 2024
Thank you for your feedback. We are delighted you enjoyed your stay with us.Best wishes
8/10 Bien
Beecky
Voyage avec des animaux de compagnie, Voyage en couple
17 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Beecky
Séjour de 1 nuit en février 2024
Réponse de K Reeves le 18 févr. 2024
Dear Beecky,Thank you for taking the time to review your recent stay. We are pleased to hear that you experienced a good level of cleanliness in your room and our public areas during your stay, but am sorry to hear of the inconvenience at breakfast. Our food and beverage team are more than happy to assist our guests to ensure a comfortable experience, and hopefully did their best to assist you. I have shared your feedback regarding the shower heads with our housekeeping team to rectify where needed.Thank you for your constructive feedback, and we hope to see you again in the future.Kind regards,
10/10 Excellent
Emma
Voyage en famille
13 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Emma
Séjour de 1 nuit en février 2024
Réponse de K Reeves le 14 févr. 2024
Dear Emma,Thank you for your sparkling review, we are pleased to hear you enjoyed your stay.Kind regards,
10/10 Excellent
Shaun
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shaun
Séjour de 1 nuit en février 2024
Réponse de K Reeves le 14 févr. 2024
Dear Shaun,Thank you for your kind review, we are delighted to hear that you had a comfortable stay.Kind regards,
10/10 Excellent
Martin
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martin
Séjour de 1 nuit en février 2024
Réponse de K Reeves le 14 févr. 2024
Dear Martin,Thank you for your sparkling review, we are thrilled to hear you enjoyed your stay.Kind regards,
8/10 Bien
KERRY
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KERRY
Séjour de 1 nuit en janvier 2024
Réponse de K Reeves le 14 févr. 2024
Dear Kerry,Thank you for your kind review, we are delighted to hear you enjoyed your stay. I'm sorry to hear of the oversight in your room, this has since been addressed with our Housekeeping team.Kind regards.
8/10 Bien
Leonard
Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leonard
Séjour de 2 nuits en décembre 2023
Réponse de D Gogate le 25 janv. 2024
Dear LeonardThank you for taking the time to provide feedback! We're glad to hear that you found our product decent. Your satisfaction is important to us, and we're always looking for ways to improve. If you have any specific suggestions or areas where you think we could enhance our offering, please feel free to share. We value your input and are committed to making your experience even better in the future. Thank you for choosing our hotel!Kind regards
4/10 Médiocre
ALAN
21 janv. 2024
ALAN
Séjour de 1 nuit en janvier 2024
Réponse de D Gogate le 24 janv. 2024
Dear AlanThank you for taking the time to rate your experience at our hotel. We noticed that you rated your stay as 4 out of 10, but didn't leave any specific comments. We take feedback very seriously and are committed to improving our services, so we would greatly appreciate any further insights or specific concerns you had during your stay.Please feel free to reach out to us directly with any details you can provide, as it helps us understand where we need to focus our efforts in order to enhance our guest experience. Your feedback is invaluable in our ongoing effort to provide excellent service and accommodations.We hope to have another opportunity to serve you better in the future and are dedicated to ensuring that your next stay with us is a positive and memorable experience.Warm regards
10/10 Excellent
Gary
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en janvier 2024
Réponse de D Gogate le 16 janv. 2024
Dear GaryThank you for the 5-star rating! We're thrilled to know you had a positive experience during your stay. We look forward to welcoming you back.Kind regards
10/10 Excellent
Andrew
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de D Gogate le 3 janv. 2024
Dear AndrewThank you for your positive feedback on your recent visit. We're delighted you enjoyed your experience, especially the spa.We apologize for any inconvenience caused by squeaky plumbing and appreciate your patience. Your feedback is valuable, and we'll address the issue promptly.We look forward to welcoming you back for another great stay.Best regards,
10/10 Excellent
Eli
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Much better than expected.
Eli
Séjour de 2 nuits en décembre 2023
Réponse de D Gogate le 29 déc. 2023
Dear EliThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed the spacious room, especially with the super king bed. It's great to know that the breakfast met your satisfaction and that the kids loved the warm pool – we always aim to provide a comfortable and enjoyable stay for our guests.We appreciate your kind words about the reasonable pricing and your recommendation to others. It means a lot to us that you had such a positive impression of your time with us. Our team works hard to maintain a well-kept environment, and we're delighted to see that reflected in your feedback.Should your travels bring you back to the area, we would be honored to host you again. Thank you once more for choosing us and for sharing your wonderful review.Best regards,
8/10 Bien
Francina
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francina
Séjour de 1 nuit en décembre 2023
Réponse de D Gogate le 27 déc. 2023
Dear FrancinaThank you for your valuable feedback! We're delighted to hear that you appreciate our good location, friendly staff, and the quality of our buffet breakfast. Your comments about the cleanliness are appreciated, and we take note of your suggestion for an update. We're glad to be your choice for a second stay, and we look forward to the possibility of hosting you again. If there's anything specific you'd like to see improved or if you have any further comments, please feel free to share. Safe travels!Kind regards
10/10 Excellent
Sandra
15 déc. 2023
Sandra
Séjour de 1 nuit en décembre 2023
Réponse de D Gogate le 27 déc. 2023
Dear SandraThank you for the 10 out of 10 rating! We're thrilled to see that you had a positive experience. If you ever have any specific feedback or requests in the future, please feel free to share. We appreciate your support and look forward to hosting you again!Kind regards
4/10 Médiocre
Robert
8 déc. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Robert
Séjour de 1 nuit en décembre 2023
Réponse de D Gogate le 11 déc. 2023
Dear RobertThan you very much for taking time to review your stay. Kind regards
10/10 Excellent
Voyageur vérifié
Voyage en groupe
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, helpful staff & dog friendly
Voyageur vérifié
Séjour de 5 nuits en novembre 2023
Réponse de D Gogate le 7 déc. 2023
Dear anonymousDear [Reviewer],Thank you for your kind words! We're delighted you found our staff friendly and helpful. It's wonderful to know you and your dog enjoyed dining in the bar and exploring our lovely grounds. We look forward to welcoming you both back soon!Kind regards
10/10 Excellent
Michaela
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michaela
Séjour de 2 nuits en novembre 2023
Réponse de D Gogate le 21 nov. 2023
Dear MichaelaThank you so much for this amazing 10 out of 10 review!!!We hope to welcome you back again soon.Kind regards
6/10 Satisfaisant
Vicky
19 nov. 2023
Vicky
Séjour de 1 nuit en novembre 2023
Réponse de D Gogate le 21 nov. 2023
Dear VickyThank you for taking time to review your stay. Kind regards
10/10 Excellent
Gina
10 nov. 2023
Gina
Séjour de 1 nuit en novembre 2023
Réponse de D Gogate le 13 nov. 2023
Dear GinaThank you for your lovely review!We hope to welcome you back again soon. Kind regard
10/10 Excellent
Joanne
Voyage d’affaires
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joanne
Séjour de 1 nuit en novembre 2023
Réponse de D Gogate le 9 nov. 2023
Dear JoanneThank you very much for this amazing review!!Kind regards
8/10 Bien
simon, Doncaster
Voyage d’affaires
5 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
simon
Séjour de 1 nuit en octobre 2023
Réponse de D Gogate le 7 nov. 2023
Dear SimonWe're thrilled to hear that you had a great experience during your stay with us, and we appreciate your positive feedback. It's wonderful to know that you enjoyed our hotel and found the parking arrangements convenient. Getting upgraded to a lovely large room on your second night is always a pleasant surprise, and we're pleased that it added to your overall experience.We value your feedback on the food, and we'll use it to further enhance the dining options we offer to our guests. We're sorry to hear that you found our bar staff a bit downcast. Our team members are usually known for their friendly and attentive service, and we will address this to ensure a more welcoming and pleasant atmosphere for all our guests.Thank you for choosing to stay with us, and for sharing your thoughts. We hope to have the pleasure of serving you again in the future and delivering an even better experience. Your satisfaction is essential to us, and we'll strive to make your next visit exceptional in every way.
10/10 Excellent
DIANE
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
4 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DIANE
Séjour de 1 nuit en septembre 2023
Réponse de D Gogate le 7 nov. 2023
Dear DIANEWe're delighted to hear that you returned for a second visit and that you enjoyed your stay at our hotel once again. We appreciate your kind words about our lovely hotel and our helpful staff. We take pride in providing a welcoming and accommodating experience for our guests.It's wonderful to know that our pet-friendly policy allowed you to bring your dog and that you had a great time making use of our indoor pool and spa facilities. We appreciate your recommendation and are grateful for your continued support.Thank you for choosing our hotel, and we look forward to welcoming you, your dog, and your future visits. Your feedback means a lot to us, and we're committed to ensuring that each stay is as enjoyable as the last.Kind regards
4/10 Médiocre
Hilary
29 oct. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hilary
Séjour de 1 nuit en octobre 2023
Réponse de D Gogate le 21 nov. 2023
Dear HilaryThank you for your review. Kind regards
10/10 Excellent
Siobhan
Voyage en famille
24 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Siobhan
Séjour de 1 nuit en octobre 2023
Réponse de D Gogate le 25 oct. 2023
Dear Siobhan Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience during your stay. It's wonderful to know that you enjoyed our rooms and the breakfast we offer.Our central location is indeed one of our strong points, making it convenient for guests to explore both Warwick and Leamington Spa.We appreciate your kind words and your support. We hope to welcome you back in the future for another enjoyable stay. Your feedback means a lot to us, and we'll continue striving to provide top-notch service.Kind regards
2/10 Horrible
Susan
22 oct. 2023
Susan
Séjour de 1 nuit en octobre 2023
Réponse de D Gogate le 23 oct. 2023
Dear SusanThank you very much for your review . We are sorry to hear your stay was not up to your expectations. We hope to get another chance sometime in near future. Kind regards
10/10 Excellent
Gary
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel trip
Gary
Séjour de 1 nuit en octobre 2023
Réponse de D Gogate le 23 oct. 2023
Dear Gary Thank you for taking time to review your stayKind regards
8/10 Bien
Robert
Voyage d’affaires
28 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Reasonably good
Robert
Séjour de 1 nuit en septembre 2023
Réponse de D Gogate le 29 sept. 2023
Dear RobertThank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your input as it helps us continually improve our services.I apologize for the issues you encountered during your stay, particularly with the standard room. Your feedback regarding the bathroom plumbing and room temperature is duly noted, and we will address these concerns promptly to ensure a more comfortable experience for our guests.We are committed to providing a high standard of accommodation, and your feedback is invaluable in helping us achieve this goal. Please know that we take your comments seriously and will work diligently to make the necessary updates.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards
8/10 Bien
Daniel
Voyage d’affaires
26 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en septembre 2023
Réponse de D Gogate le 29 sept. 2023
Dear DanielThank you for your review!Kind regards
10/10 Excellent
Katherine
Voyage en groupe
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 2 nuits en septembre 2023
Réponse de D Gogate le 29 sept. 2023
Dear KatherineThank you for taking time to review your stay and such amazing feedbackKind regards
10/10 Excellent
martin
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay
martin
Séjour de 1 nuit en septembre 2023
Réponse de D Gogate le 29 sept. 2023
Dear martinThank you for your wonderful review! We're delighted to hear that you had a pleasant one-night stay with us. Your kind words about our friendly staff, clean rooms, delicious food, and lovely breakfast are truly appreciated. We value your loyalty, and it's always a pleasure to have you as our guest. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards
10/10 Excellent
A
24 sept. 2023
A
Séjour de 1 nuit en septembre 2023
Réponse de D Gogate le 29 sept. 2023
Dear AThank you very much for this amazing review!Kind regads