Avis sur Orange County Kemer- Family Only
Orange County Kemer- Family Only
Atatürk Bulvari Yeni, Mah., Kemer, Antalya
Avis
8,0
Très bien
8,2/10
Propreté
8,0/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
3 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2019
Réponse de Orange County le 5 oct. 2019
Thank you very much for your review...
10/10 Excellent
Voyageur vérifié
13 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en août 2019
Réponse de Orange County le 18 août 2019
Thank you very much for your review.
6/10 Satisfaisant
Valerie
2 mai 2019
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Valerie
Séjour de 2 nuits en avril 2019
Réponse de Hakan Diribaş le 13 juin 2019
Merci beaucoup pour cette belle critique
8/10 Bien
Homayoun
3 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Homayoun
Séjour de 6 nuits en octobre 2018
Réponse de Hakan Diribaş | Online Sales & Marketing Executive le 6 nov. 2018
Thank you very much for your kind review
8/10 Bien
Jean-Paul, Paris
26 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel animé
Jean-Paul
Séjour de 3 nuits en août 2018
Réponse de Hakan Diribaş | Online Sales & Marketing Executive le 29 août 2018
merci beaucoup pour votre évaluation
10/10 Excellent
Voyageur vérifié
8 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2018
Réponse de Hakan Diribaş | Online Sales & Marketing Executive le 10 août 2018
Thank you very mcuh for your kind review
10/10 Excellent
Hamid, Lyon
10 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hamid
Séjour de 6 nuits en juin 2018
Réponse de Hakan Diribaş | Online Sales & Marketing Executive le 13 juin 2018
merci beaucoup pour votre évaluation
8/10 Bien
Voyageur vérifié
4 nov. 2016
Les points forts : Confort de la chambre
Voyageur vérifié
Réponse de Hakan Diribaş le 18 oct. 2017
Dear Guest,
Thank you very much for your candid review of your recent stay at our hotel.
The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future in our hotels.
Thank you for sharing your insights and hope you will give us another opportunity to provide the excellent accommodations and services you were expecting.
Please feel free to reach out to us ,if you have additional information to share.
It would be such a pleasure to personally welcome you back to our new and improved hotel !
With much appreciation,
8/10 Bien
jodelavega
22 avr. 2015
Les points forts : Personnel et service et confort de la chambre
en couple
jodelavega
2/10 Horrible
Bahador
8 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bahador
Séjour de 3 nuits en mars 2024
Réponse de CRM le 8 mars 2024
Dear Mr Hamed Kazemi,The facilities, which are open for 12 months, can carry out repair, maintenance and renovation works in order to provide better service to their guests during the winter periods. Due our winter concept our outdoor pools are not open during the winter seasen. Our guest relations team works to respond to our guests' requests, wishes and suggestions.We wish you healthy days.Orange County Hotels CRM
8/10 Bien
Aysel
15 févr. 2024
Aysel
Séjour de 5 nuits en février 2024
Réponse de CRM le 16 févr. 2024
Dear Aysel,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels
10/10 Excellent
Cor
29 déc. 2023
Cor
Séjour de 4 nuits en décembre 2023
Réponse de CRM le 9 janv. 2024
Dear Cor,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels
2/10 Horrible
Yevgeniy
20 nov. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Yevgeniy
Séjour de 3 nuits en novembre 2023
Réponse de CRM le 22 nov. 2023
Dear Yevgeniy,If you had informed our guest relations department during your stay in our hotel, we could have taken the necessary steps and had the chance to gain your satisfaction. However, there is no data in our records that you have any request. While you can contact us and make your holiday better, it is a pity that you left without informing and gave a direct rating.We wish you healthy days.Orange County Hotels CRM
8/10 Bien
HAYDER
Voyage en groupe
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HAYDER
Séjour de 3 nuits en octobre 2023
Réponse de CRM le 24 oct. 2023
Dear Hayder,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels
2/10 Horrible
Yavuz
20 oct. 2023
Yavuz
Séjour de 5 nuits en octobre 2023
Réponse de CRM le 27 oct. 2023
Dear Mr Yavuz ,Unfortunately, we cannot see the reason for your low rating as you did not meet with guest relations during your stay. Our goal is to try to ensure guest satisfaction in case our guests contact us before they leave. However, we do not have the opportunity to do this after you check out.We wish you a healthy day. Orange County Hotels CRM
8/10 Bien
Ayhan
19 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Ayhan
Séjour de 4 nuits en octobre 2023
Réponse de CRM le 23 oct. 2023
Sehr geehrter Herr AyhanEs freut uns sehr, dass Sie mit Ihrem Aufenthalt vollstens zufrieden waren und Ihnen unser Hotel so gut gefallen hat. Selbstvertaendlich haben wir Ihr Lob an alle Abteilungen und besonders an Frau Jaleh weitergeleitet.Das gesamte Team laesst Sie ganz herzlich grüssen und freut sich schon jetzt Sie bald wieder bei uns willkommen heissen zu dürfen.Mit freundlichen GrüssenOrange County Hotels CRM
10/10 Excellent
Fareeq
Voyage en groupe
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fareeq
Séjour de 3 nuits en octobre 2023
Réponse de CRM le 17 oct. 2023
Dear Fareeq,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels
8/10 Bien
HAYDER
8 oct. 2023
HAYDER
Séjour de 3 nuits en octobre 2023
Réponse de CRM le 10 oct. 2023
Dear Hayder,thank you very much for your evulation. We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya.Kind regards,Customer Relationship ManagementOrange County Hotels
2/10 Horrible
Alexei
Voyage en famille
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexei
Séjour de 4 nuits en septembre 2023
Réponse de CRM le 30 sept. 2023
Dear Alexei,Orange County Kemer Adult Only is a party hotel with a lot of parties and music. Our sales policy is a party hotel in Amsterdam architecture. We wish you healthy days.Orange County Hotels CRM
10/10 Excellent
Yazan
27 sept. 2023
Yazan
Séjour de 5 nuits en septembre 2023
Réponse de CRM le 18 oct. 2023
Dear Yazan,thank you very much for your high rating. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels
2/10 Horrible
Omid
24 sept. 2023
Omid
Séjour de 7 nuits en septembre 2023
Réponse de CRM le 27 sept. 2023
Dear Omid,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels
4/10 Médiocre
Ensari
15 sept. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ensari
Séjour de 8 nuits en septembre 2023
Réponse de CRM le 16 sept. 2023
Dear Ensari,Our offered food is based on the proven Orange - standards. Our buffets are varied and designed according to different mottos. Of course, the buffet offers depend on the local opportunities. Even the fruit and vegetable offers depend on the seasonal conditions, which means that we can only offer what is available on the market and is being harvested in Turkey. Nevertheless, we believe, to present always a very attractive and diverse offer, which also shows us the positive feedback of our guests. Maintenance and repair works are carried out at the facility every winter.Your evaluation has been shared with the management.Kind regards,Orange County Hotels CRM
10/10 Excellent
Mahmud
Voyage en groupe
6 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mahmud
Séjour de 4 nuits en septembre 2023
Réponse de CRM le 7 sept. 2023
Dear Mahmud,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels
2/10 Horrible
can
5 sept. 2023
can
Séjour de 3 nuits en août 2023
Réponse de CRM le 7 sept. 2023
Dear Can,If you had informed our guest relations department during your stay in our hotel, we could have taken the necessary steps and had the chance to gain your satisfaction. However, there is no data in our records that you have any request. While you can contact us and make your holiday better, it is a pity that you left without informing and gave a direct rating.We wish you healthy days.Orange County Hotels CRM
8/10 Bien
Umut
Voyage en groupe
4 sept. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Umut
Séjour de 4 nuits en août 2023
Réponse de CRM le 6 sept. 2023
Dear Umut,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels
8/10 Bien
Ahmed
27 juil. 2023
Ahmed
Séjour de 4 nuits en juillet 2023
Réponse de CRM le 31 juil. 2023
Değerli Misafirimiz Ahmed Bey, Misafirlerimiz için tatillerinde geçirilen her anın ne kadar paha biçilmez olduğunu biliyor ve bu anları unutulmaz bir deneyime dönüştürmek için tüm ekip arkadaşlarımızla çalışıyoruz.Sizleri tekrar unutulmaz anılar yaşatabilmek için en kısa zamanda ağırlamak dileğiyle.Customer Relationship ManagementOrange County Hotels
10/10 Excellent
Ammar
24 juil. 2023
Ammar
Séjour de 3 nuits en juillet 2023
Réponse de CRM le 25 juil. 2023
Dear Ammar,Foremost, thank you very much for choosing our hotel We are delighted to see that you have enjoyed your stay and evaluated us with full points.We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels
6/10 Satisfaisant
Ashref
18 juil. 2023
Les points faibles : Personnel et service
Ashref
Séjour de 5 nuits en juillet 2023
Réponse de CRM le 19 juil. 2023
Sehr geehrter Herr Ashref,vielen Dank für Ihre Bewertung bei Expedia. Die Meinung unserer Gaeste ist für unser Hotel sehr wichtig, damit wir unsere Sericequalitaet und Leistungen standig verbessern können.Unser Speisenangebot richtet sich nach den bewährten Orange - Standards. Unsere Buffets sind abwechslungsreich und reichhaltig und nach verschiedenen Mottos gestaltet. Natürlich müssen sich die Buffetangebote an die lokalen Möglichkeiten anpassen. Auch das Obst – und Gemüseangebot richtet sich nach den saisonalen Gegebenheiten, das heißt, wir können nur das anbieten, was auch gerade auf dem Markt erhältlich ist bzw. in der Türkei gerade geerntet wird. Trotzdem glauben wir, stets ein sehr ansprechendes, vielfältiges Angebot zu präsentieren, was uns auch die vielen positiven Rückmeldungen zeigen. Getraenke-Angebot sind einheimische und Importierte Getraenke sind vorhanden. Wir sind ein internationales Hotel und heissen Gäste aus der ganzen Welt willkommen. Deshalb spricht unser Personal mehrere Sprachen. Es finden regelmässige Personalschulungen statt, um unser Personal in dessen jeweiligen Fachbereich sprachlich noch besser an die Anforderungen unserer Gäste vorzubereiten. Ausserdem steht Ihnen täglich von 08:00 bis 24:00 Uhr unser mehrsprachiges (türkisch, englisch, deutsch, russisch, französich und arabisch) Guest Relation Team zur Verfügung, welches bei eventuellen Verständigungsproblemen helfend zur Seite steht.Mit freundlichen Grüssen aus AntalyaOrange County Hotels CRM
2/10 Horrible
Burak
19 juin 2023
Burak
Séjour de 2 nuits en juin 2023
10/10 Excellent
Ugur
Voyage en groupe
11 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ugur
Réponse de CRM le 12 mai 2023
Dr Mr Uğur,thank you so much for taking your time to write a review on Expedia. As our Repeat Guests, it's a pleasure to welcome you. We will pass your comments to Mr Sinan and Mr Mehmet. We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels
10/10 Excellent
Serha
2 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Serha
Séjour de 3 nuits en avril 2023
Réponse de CRM le 3 mai 2023
Değerli Misafirimiz Serhat bey,Konaklamanızdan memnun kaldığınızı ve bizleri tam puan ile değerlendirdiğinizi görmek bizleri çok mutlu etti. Sizleri Orange County Hotels'de tekrar ağırlamaktan mutluluk duyacağız.Customer Relationship ManagementOrange County Hotels
10/10 Excellent
Umut
25 avr. 2023
Umut
Séjour de 3 nuits en avril 2023
Réponse de CRM le 27 avr. 2023
Değerli Misafirimiz Umut Bey,Konaklamanızdan memnun kaldığınızı ve bizleri tam puan ile değerlendirdiğinizi görmek bizleri çok mutlu etti. Sizleri Orange County Hotels'de tekrar ağırlamaktan mutluluk duyacağız.Müşteri İlişkileri YönetimiOrange County Otelleri
10/10 Excellent
Steven
19 nov. 2022
Steven
Séjour de 6 nuits en novembre 2022
Réponse de CRM le 21 nov. 2022
Dear Steven,thank you very much for your high rating. Hope you will visit us again. Customer Relationship ManagementOrange County Hotels
10/10 Excellent
Denis
14 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Denis
Séjour de 4 nuits en octobre 2022
Réponse de CRM le 15 oct. 2022
Dear Denis,Thank you very much for your kind words about the hotel staff, which was doing their best in order to make your holiday as comfortable as possible. We are very glad that you have been satisfired with the hotel service level. Thank you very much for your feedback and we will be happy to have a chance top welcome you once again in Orange County Hotels.Kind regards,Orange County Hotels CRM
10/10 Excellent
Maxim
Voyage en famille
12 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maxim
Séjour de 10 nuits en septembre 2022
Réponse de CRM le 14 oct. 2022
Dear Maxim,Thank you very much for your kind words about the hotel staff, which was doing their best in order to make your holiday as comfortable as possible. We are very glad that you have been satisfired with the hotel service level. Thank you very much for your feedback and we will be happy to have a chance top welcome you once again in Orange County.Orange County Hotels CRM
10/10 Excellent
Mitra
9 oct. 2022
Mitra
Séjour de 6 nuits en octobre 2022
Réponse de CRM le 11 oct. 2022
Dear Mira,thank you very much for your high rating. Kind regards,Orange County Hotels CRM
8/10 Bien
Voyageur vérifié
30 août 2022
Non stop party atmosphere
Voyageur vérifié
Séjour de 3 nuits en août 2022
Réponse de CRM le 30 août 2022
Thank you very much for your review.
2/10 Horrible
K
29 juil. 2022
K
Séjour de 6 nuits en juillet 2022
Réponse de CRM le 2 août 2022
Dear K,
Thank you so much for taking your time to write a review on Expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We would be more than happy, if you had a possibility to write your detailed feedback by crm@orangecounty.com.tr. All the hotel staff would do their best in order to create the most comfortable holiday conditions for our dear guests.
Kind regards,
Orange County Hotels CRM
10/10 Excellent
Morteza
Voyage en couple
25 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Morteza
Séjour de 7 nuits en juillet 2022
Réponse de CRM le 26 juil. 2022
Thank you very much for your high rating.
6/10 Satisfaisant
Hamit
Voyage en groupe
19 juil. 2022
Les points forts : Propreté et personnel et service
Hamit
Séjour de 4 nuits en juillet 2022
8/10 Bien
Rustam
Voyage en famille
9 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rustam
Séjour de 10 nuits en juin 2022
Réponse de CRM le 14 juil. 2022
Dear Rustam,
thank you so much for taking your time to write a review on expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We are happy that you had a nice time.
We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya.
Kind regards,
Orange County Hotels CRM
8/10 Bien
U?ur
12 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
U?ur
Séjour de 2 nuits en juin 2022
10/10 Excellent
Muhammed
11 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muhammed
Séjour de 4 nuits en juin 2022
Réponse de CRM le 13 juin 2022
Dear Mr Muhammed,
thank you very much for your high rating.
Orange County Hotels CRM
crm@orangecounty.com.tr
10/10 Excellent
David
9 juin 2022
David
Séjour de 5 nuits en juin 2022
Réponse de CRM le 11 juin 2022
Dear David,
thank you very much for your high rating.
Kind regards,
Orange County Hotels CRM
10/10 Excellent
Evren
Voyage en couple
3 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Evren
Séjour de 4 nuits en mai 2022
Réponse de CRM le 11 juin 2022
Dear Evren,
thank you very much for your high rating.
Kind regards,
Orange County Hotels CRM
8/10 Bien
Dwayne
1 juin 2022
Dwayne
Séjour de 5 nuits en mai 2022
Réponse de CRM le 2 juin 2022
Dear Mrs Dwayne,
thank you very much for your high rating.
Hope to be that you will visit us again.
Kind regards,
Orange County Hotels CRM
6/10 Satisfaisant
Osman
31 mai 2022
Osman
Séjour de 2 nuits en mai 2022
10/10 Excellent
Ismail
31 mai 2022
Ismail
Séjour de 4 nuits en mai 2022
Réponse de CRM le 2 juin 2022
Değerli Misafirimiz İsmail bey,
yüksek değerlendirmeniz için teşekkür ederiz.
Tüm Orange County Ailesi olarak, bir sonraki tatilinizde de sizleri ağırlamaktan onur duyarız.
Saygılarımızla,
Orange County Hotels CRM
4/10 Médiocre
Arman
Voyage en groupe
23 mai 2022
Les points faibles : Personnel et service et équipements
Arman
Séjour de 3 nuits en mai 2022
Réponse de CRM le 13 juin 2022
Dear Arman,
thank you very much for taking your time to write down your opinion about our hotel on Expedia. Your feedback is important for us in order to cotiniously improve our hotel and servicequality.We are very sad, that you didn't enjoy your stay at our hotel and you were that disappointed.
All guests who agree the rules of the house can stay in our hotel without any distinction. Our securty team is working 7/24 for all of our guests.
Our offered food is based on the proven Orange- standards. Our buffets are varied and designed according to different mottos. Of course, the buffet offers depend on the local opportunities. Even the fruit and vegetable offers depend on the seasonal conditions, which means that we can only offer what is available on the market and is being harvested in Turkey. Nevertheless, we believe, to present always a very attractive and diverse offer, which also shows us the positive feedback of our guests.
Kind regrads,
Orange County Hotels CRM
6/10 Satisfaisant
Basar
23 mai 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Konuk kitlesi?
Basar
Séjour de 4 nuits en mai 2022
Réponse de CRM le 24 mai 2022
Değerli Misafirimiz, Öncelikle, kıymetli zamanınızı ayırarak deneyiminizi paylaştığınız için teşekkür ediyoruz. Tüm çalışanlarımız tatiliniz süresince konforlu, sağlıklı, hijyenik, lezzetli, eğlenceli bir tatil deneyimi yaşamanız için büyük bir titizlikle çalışmaktadır. Beğenileriniz ve tavsiyeleriniz için de teşekkür ederiz. Otelimizde yasalar çerçevesinde belirlenmiş olan tesis kurallarına riayet eden tüm dünya vatandaşları hiç bir ayrım gözetmeksizin konaklayabilmektedir. Bu konuya ORANGE COUNTY RESORT grubu olarak tüm tesislerimizde azami önem vermekteyiz. Sizleri tekrar aramızda görmeyi yürekten ister, iyi günler dileriz. Saygılarımızla, Orange County Hotels