Fantastic staff (except one manager - Ugur Kurt)
Delicious food
Prime location with private beach access
Unprofessional Food & Beverage Manager, Ugur Kurt (rude to staff and guests)
Rooms clean but due for renovation
Food variety good, but could be more extensive for a 5-star hotel
This hotel has the potential to be exceptional. The staff were friendly and helpful, with the exception of Food & Beverage Manager, Ugur Kurt. Unfortunately, Mr. Kurt's rude behavior towards staff and guests significantly impacted my experience. This was especially disappointing during my stay, which included my parents' 50th wedding anniversary on April 7th. I approached Ugur Kurt for advice on making their celebratory dinner extra special in the restaurant, but he brushed me aside, claiming to be busy with a "big boss" that evening (April 6th).
The food was delicious, but the variety could be improved to match other 5-star hotels. The rooms were clean but could benefit from renovations. The location, however, was perfect, with private beach access and a beach bar.
To reach its full potential, the hotel should address Ugur Kurt's behavior and consider renovations and menu expansion.
