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Avis sur The Westin Kansas City at Crown Center

4 out of 5
The Westin Kansas City at Crown Center
1 E Pershing Rd, Kansas City, MO

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 621 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 214 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very respectful staff
Séjour de 1 nuit en avril 2024
Réponse de Kirstine le 8 avr. 2024
Thank you for your kind words. We look forward to seeing you again.

8/10 Bien

Laurie, fresno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Jennifer le 9 avr. 2024
Hello Laurie,Thank you for staying at the Westin Kansas City at Crown Center. We are happy to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Kirstine le 2 avr. 2024
We are happy that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was easily accessible to attractions, shopping, restaurants, and public transportation. The hotel and our room was clean. We liked the covered walkway to Union Station too.
Séjour de 1 nuit en mars 2024
Réponse de Tanya le 1 avr. 2024
Thank you for your kind words. We look forward to seeing you again.

10/10 Excellent

Becky

Séjour de 1 nuit en mars 2024
Réponse de Kirstine le 4 avr. 2024
Thank you, we look forward to seeing you again.

10/10 Excellent

Dhani

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Actually the best hotel I’ve ever stayed at
Séjour de 2 nuits en mars 2024
Réponse de Tanya le 8 mars 2024
Thank you! We are elated to hear that we are the best hotel you have ever stayed at. We look forward to seeing you again soon.

10/10 Excellent

Alexis

Séjour de 1 nuit en mars 2024
Réponse de Tanya le 28 mars 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Tanya le 28 févr. 2024
Thank you for your positive response. We look forward to seeing you again.

8/10 Bien

Austin, Ottawa

Séjour de 7 nuits en février 2024
Réponse de Jennifer le 20 mars 2024
Hello Austin,Thank you for staying at the Westin Kansas City Hotel at Crown Center. We are glad to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First time at folk alliance, it was amazing!!! The hotel did a great job hosting it👍
Séjour de 1 nuit en février 2024
Réponse de Tanya le 26 févr. 2024
We are glad that you enjoyed your stay with us. We look forward to seeing you again.

2/10 Horrible

Latoya

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I had the worst experience with one of staff names Joe. I felt I was racially profiled against. I just would never stay here again
Séjour de 2 nuits en février 2024
Réponse de Na'Ron (ROM) le 22 févr. 2024
Hello Latoya! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

2/10 Horrible

Nicole

Séjour de 1 nuit en février 2024
Réponse de Na'Ron (ROM) le 22 févr. 2024
Hello Nicole! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

6/10 Satisfaisant

Heather

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Na'Ron (ROM) le 22 févr. 2024
Hello Heather! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Jacqueline

Séjour de 2 nuits en février 2024
Réponse de Tanya le 28 mars 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff went above and beyond during the parade and the sadness around it.
Séjour de 1 nuit en février 2024
Réponse de Tanya le 15 févr. 2024
We appreciate your kind words. It is important to come together as a community during difficult times. Thank you.

10/10 Excellent

Laura

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay we there every year and alway enjoy our stay
Séjour de 2 nuits en janvier 2024
Réponse de Tanya le 8 févr. 2024
We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Tonya

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent!
The Westin is outstanding. Room was spacious and the view excellent. The food in the lobby bar/restaurant was very good. I was not there long enough to enjoy the pool/sauna, but maybe next time. I will definitely book here again.
Séjour de 3 nuits en décembre 2023
Réponse de Tanya le 29 janv. 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magical during the Holidays!
Séjour de 1 nuit en décembre 2023
Réponse de Tanya le 29 janv. 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Samantha

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it!
Séjour de 2 nuits en janvier 2024
Réponse de Tanya le 16 janv. 2024
Thank you Samantha! We look forward to seeing you again.

10/10 Excellent

Kenzie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and in a great location!
Séjour de 1 nuit en janvier 2024
Réponse de Tanya le 15 janv. 2024
Thank you! We appreciate your business and feedback. We look forward to seeing you again.

10/10 Excellent

Sheri

Séjour de 1 nuit en décembre 2023
Réponse de Tanya le 15 janv. 2024
Thank you! We appreciate your business and feedback. We look forward to seeing you again.

10/10 Excellent

Samantha

Séjour de 1 nuit en janvier 2024
Réponse de Tanya le 11 janv. 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Sean, Raytown

Séjour de 1 nuit en janvier 2024
Réponse de Tanya le 11 janv. 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

James

Séjour de 1 nuit en janvier 2024
Réponse de Jennifer le 10 janv. 2024
Hello James, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Amanda

Séjour de 2 nuits en décembre 2023
Réponse de Jennifer le 10 janv. 2024
Hello Amanda, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Very accommodating! Valet parking was the way to go. Easy access to Union Station and Crown Center. Loved the little courtesy touches in the room - lavendar roller oil on the night stand, amazing selection of cosmetics, Starbucks coffee/tea. Didnt try room service but the menu looked superb.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Jennifer le 10 janv. 2024
Hello,Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The people are super friendly and helpful. Beds are very comfortable. We even had a Pelaton in our room. The only negative was multiple requests for a non feathered pillow.
Séjour de 1 nuit en décembre 2023
Réponse de Jennifer le 10 janv. 2024
Hello Charles, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. We certainly appreciate the feedback and apologize for any inconvenience. If you have any additional feedback, please let us know.

4/10 Médiocre

Robert

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No Internet
The Hotel and stay was nice, but for $250.00 per night, you could at least have internet in the rooms. Even a $80.00 a night cheap hotel has internet.
Séjour de 1 nuit en décembre 2023
Réponse de Na'Ron (ROM) le 22 févr. 2024
Hello Robert! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

2/10 Horrible

Andrea

Séjour de 1 nuit en décembre 2023
Réponse de Na'Ron (ROM) le 22 févr. 2024
Hello Andrea! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Cathy

Voyage en famille
Séjour de 1 nuit en décembre 2023
Réponse de Jennifer le 10 janv. 2024
Hello Cathy, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

6/10 Satisfaisant

Allison

Séjour de 1 nuit en décembre 2023
Réponse de Na'Ron (ROM) le 22 févr. 2024
Hello Allison! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Natalie

Séjour de 1 nuit en décembre 2023
Réponse de Jennifer le 10 janv. 2024
Hello Natalie, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The waterfall in the lobby is beautiful and unique!
Séjour de 1 nuit en décembre 2023
Réponse de Jennifer le 10 janv. 2024
Hello James, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Clinton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jennifer le 10 janv. 2024
Hello Clinton, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

2/10 Horrible

Maria

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Angie

Voyage en couple
Les points forts : Personnel et service
Good location, comfortable bed. For the money pay to stay there, the elevators are ridiculously slow. We used the stairs because the wait was just way too long.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Nathan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, right next to tram, spacious rooms, very clean, great ambience, and decent price for downtown.
Séjour de 2 nuits en décembre 2023
Réponse de Jennifer le 18 déc. 2023
Nathan, Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please feel free to contact us.

8/10 Bien

Natalie, Maricopa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very nice. Beautiful hotel. Walking distance to restaurants and shopping.
Séjour de 2 nuits en décembre 2023
Réponse de Jennifer le 18 déc. 2023
Hello Natalie,Thank you for staying at the Westin Kansas City at Crown Center. We are glad you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

James

Les points forts : Équipements
I ride the train a lot so always stay at the crown because it’s nice and close to union station
Séjour de 1 nuit en décembre 2023
Réponse de Jennifer le 12 déc. 2023
Hello James,Thank you for staying at the Westin Kansas City at Crown Center. We are so happy you enjoyed your stay! Please feel free to reach out to us if you have any additional feedback.

2/10 Horrible

Tony

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I was upset when at check-in even though I had booked well in advance a room with a king sized bed they informed me none were available. Instead I was downgraded to a room with two double beds that were extremely uncomfortable. For the amount of money I spend for this room, there was no mention of a discounted rate, or anything offered to accommodate this inconvenience. The staffing and seating at the restaurant/bar were inadequate for the amount of people in the area. We were unable to find a seat at anytime during the stay.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Équipements
Live this hotel and the staff is so polite !!
Séjour de 1 nuit en décembre 2023
Réponse de Jennifer le 11 déc. 2023
Hello Mark,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your stay and feedback. Feel free to reach out to us if you have any additional feedback.

10/10 Excellent

Traci

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time. It was convenient to many attractions and very easy to get around town.
Réponse de Tanya le 8 févr. 2024
Thank you! We are looking forward to seeing you again soon.

10/10 Excellent

Jane

We had a wonderful stay
We had a wonderful stay at this hotel. The location couldn’t have been better… Close to lots of shopping, restaurants and the ice-skating rink. The staff was very friendly and helpful.
Séjour de 1 nuit en décembre 2023
Réponse de Jennifer le 7 déc. 2023
Hello Jane,Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to learn that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

10/10 Excellent

Doug

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing
Séjour de 7 nuits en octobre 2023
Réponse de Jennifer le 7 déc. 2023
Hello Doug,Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to learn that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

6/10 Satisfaisant

Julie

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Christian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay with a lot of dining options and shopping within a 10 minutes area.
Séjour de 3 nuits en novembre 2023
Réponse de Jennifer le 28 nov. 2023
Hello Christian,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your business! If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Rusty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Jennifer le 24 nov. 2023
Hello Rusty,Thank you for staying at the Westin Kansas City at Crown Center. We are happy to hear that you enjoyed your stay. If you have any additional feedback, please feel free to contact us.

8/10 Bien

Patty

Les points forts : Infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en novembre 2023
Réponse de Jennifer le 20 nov. 2023
Hello Patty,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your business and feedback. Please feel free to reach out to us to share any additional feedback you have.

10/10 Excellent

huan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jennifer le 14 nov. 2023
Hello Huan, Thank you for staying at the Westin Kansas City at Crown Center. We are so happy you enjoyed your stay. If you have any additional feedback, please feel free to contact us.