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Avis sur Residence Inn by Marriott Kansas City Country Club Plaza

3 out of 5
Residence Inn by Marriott Kansas City Country Club Plaza
4601 Broadway, Kansas City, MO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 328 avis sur 597." "
Note des voyageurs de 8 (Bien), d’après 156 avis sur 597." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 597." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 597." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 597." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2019

6/10 Satisfaisant

Glen

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property could use some renovation. Location excellent
Séjour de 2 nuits en mai 2024

8/10 Bien

Angela

Voyage en famille
Les points forts : Propreté et personnel et service
The hotel is in a convenient area but very run down.
Séjour de 2 nuits en mai 2024
Réponse de Barbara le 14 mai 2024
Thank you for your feedback will follow up with our leadership team. Have a nice day!

4/10 Médiocre

maria

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property was outdated. It felt low quality compared to other Marriott hotels. The elevator was also out of service so good luck if you’re staying on one of the higher floors. Unfortunately I did not see this when booking, and I never got an email saying that the elevator was out of service, even though other people did. If I had received an email, I would have canceled and gotten another hotel. The gate in the parking garage also went down before we got to cross, and it scuffed the top of our car. The breakfast was good and they even had milk alternatives which is nice for lactose intolerant people. The breakfast area is pretty clean, and the hotel overall is too.
Séjour de 2 nuits en avril 2024
Réponse de Barbara le 6 mai 2024
Thank you for your feedback. I will let our leadership team know about your concerns. Thank you for staying with us.

4/10 Médiocre

Blair

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This property is quite dated. The pictures on Expedia were deceiving as far as the lobby and rooms are concerned. Our room in general was clean. We did find crumbs and pieces of crackers on the mattress of the pullout bed when making it for our kids to sleep on. The elevator was broken, so we had to carry our luggage up several flights of stairs. The front desk offered to comp us a King bed instead of Queen for the inconvenience. Lots of outside noise (sirens, cars racing) for most of the night. It was ok for a one night stay, but not sure we will return when we visit KC again. We enjoy Residence Inn (just stayed in Chicago several months ago), so we were disappointed when this location wasn’t up to their normal standards.
Séjour de 1 nuit en mars 2024
Réponse de Heather le 18 mars 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience seems to be below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the cleanliness issue from occurring in the future. Unfortunately, the elevator repairs are out of our control at this time. We have been very diligent at sending our guests email prior to the arrival date to let them know in case they need to make other arrangements. We do understand that it is an inconvenience, and we are hoping that the repair company can get us back up and running soon. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Joshua

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotels elevator was unfortunately down during our stay was made aware of that when I made the reservation 2 months in advance. But when the time came to stay in the room I was in a walking boot, and they could only get me a room on the 3rd floor. So 3 flights of stairs every time we had to leave and come back. But since the elevator was down, they did not charge for parking, which is great. However when I got into the room, the ice maker in the freezer did not work, it was on for the 4 day stay, still made no ice. A huge red stain in the main room, and the sliding glass closet door was off its tracks when I checked in. I called the front desk and they offered to change me rooms, but it would be a few floors higher. I declined the new room, and just wanted to make them aware of the issues, so I wasn't held responsible. Noise levels not too bad, but could hear every time the person above us showered or flushed the toilet. Could hear the rushing water. But the hotel is in a great place, and is in the beautiful plaza area. Over all the staff was friendly and was as accommodating as they could be. Would stay again just due to the location of everything
Séjour de 3 nuits en mars 2024
Réponse de Heather le 16 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always important for us to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of learning where we can grow. A great guest experience is what we strive for and it seem there is room for improvement with your room. We are also hoping that the elevator company can get up back up and running soon. We know that this is a huge inconvenience for both our guests and our staff. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Satisfaisant

Melissa De

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel really needs a renovation. Nothing like other Residence Inn. At arrival the lady on the desk was friendly, elevator was not working so she waved parking fee. Parking on 2nd floor was a little shady but we had no issues. Room was outdated, sofa/bed has stains and when we opened it to set the bed, it had chips inside so it was not clean properly. During the night the room next to ours #616 were either watching a game or something and they were very loud, we could tell there were multiple persons there since we could hear them since we reach the 6th floor. Beds was comfy, for the purpose of sleeping one night was okay but, I will not stay again. Breakfast was okay.
Séjour de 1 nuit en mars 2024
Réponse de Heather le 12 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always good to hear feedback, as a way to improve our guest's experience. I would like to apologize for the noise disruption from another guest during your stay. Your feedback has been shared with the leadership team as a way of learning where we can grow, and know where we may have fallen short. A great guest experience is what we strive for. Once again, I appreciate you taking the time to share your feedback.

8/10 Bien

nicholas m

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convient area
Séjour de 1 nuit en mars 2024
Réponse de Heather le 5 mars 2024
Thank you for taking the time to let us know about your experience at our hotel. We hope that you come back again soon.

10/10 Excellent

Wanda M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place and location. Super clean and comfortable.
Séjour de 2 nuits en janvier 2024
Réponse de Barbara le 4 mars 2024
Thank you for sharing will pass this along to our staff.

10/10 Excellent

Juan Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Barbara le 24 févr. 2024
We thank you for staying with us and will pass this 10 out of 10 rating to our Staff.

10/10 Excellent

Bryce

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Barbara le 22 févr. 2024
Thank you for staying with us.

10/10 Excellent

Amy, omaha

Voyage en famille
Les points forts : Propreté et personnel et service
Easy to walk to shopping and restaurants.
Séjour de 1 nuit en février 2024
Réponse de Heather le 18 févr. 2024
Thank you for taking the time to let us know about your experience at our hotel. We are pleased to hear that you enjoyed your stay. We hope to see you again soon!!

8/10 Bien

Karen

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Heather Beagley le 11 févr. 2024
Thank you for taking the time to let us know about your stay with us. We hope that you come back soon.

2/10 Horrible

Aaron

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room smelt like cigarette smoke. We requested a different room and they gave us one. The new room was not clean nor well kept so we cancelled our reservation and found a new place.
Séjour de 1 nuit en février 2024
Réponse de Barbara le 5 févr. 2024
Thank you for your response we will address the issues.

4/10 Médiocre

DON

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is the worst Marriott I have ever stayed in. It's old, dirty, and smelly. Elevators are horribly slow and loud to the point of feeling dangerous. Most of the staff were very pleasant but check in took forever and we were the only customers checking in. Never Again!
Séjour de 2 nuits en janvier 2024
Réponse de Heather le 30 janv. 2024
Thank your time in letting us know about your stay. I apologize for the inconvenience of the slow elevator. We are looking into the cause of this issue. Thank you,

10/10 Excellent

Daneka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Barbara le 22 janv. 2024
Thank you for staying with us.

10/10 Excellent

Kaitlyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You can’t go wrong booking your stay here!
The hotel is located in the heart of the city, close proximity of all the things Kansas City has to offer. The rooms were suites, nicely appointed with very comfortable mattresses! Free breakfast 7 days a week! Hotel staff were amazing from front desk to Room Service.
Séjour de 7 nuits en décembre 2023
Réponse de Barbara le 22 janv. 2024
Thank you for the kind words.

10/10 Excellent

Douglas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I had a wonderful stay at the Residence Inn Country Club Plaza. The staff was outstanding. Breakfast was delicious. In short, a great place to enjoy!
Séjour de 1 nuit en décembre 2023
Réponse de Barbara le 22 janv. 2024
Thank you for the kind words.

10/10 Excellent

Keri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Barbara le 2 janv. 2024
Thank you for staying with us.

10/10 Excellent

Kate

Séjour de 1 nuit en décembre 2023
Réponse de Heather le 27 déc. 2023
Thank you for taking the time to let us know about your experience. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon, Happy Holidays!

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Barbara le 5 févr. 2024
Thank you for your Response have a great day!

10/10 Excellent

Margueriette

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean & Friendly with Great Location
Hotel was friendly and clean. The staff went above and beyond with top notch customer service and the location was superb. My only complaint would be the beds were too firm.
Séjour de 1 nuit en décembre 2023
Réponse de Heather le 25 déc. 2023
Thank you so much for taking the time to let us know about your experience. We hope that you enjoyed your stay, and come back soon. Happy Holidays!!!

8/10 Bien

RAQUEL

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recomiendo el hotel
Con una buena ubicacion, el hotel se encuentra a dos cuadras de Country Plaza, en donde hay muchas tiendas y restaurants . El hotel es comodo auqnue el lobby pequeño. El desayuno sencillo pero bueno.
Séjour de 2 nuits en décembre 2023
Réponse de Heather le 19 déc. 2023
Thank you so much for taking the time to let us know how your experience was with us. I am very happy to hear that you enjoyed your stay with us. We hope that you come back again soon. Thank you again!

8/10 Bien

darrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and clean hotel. Right off the plaza for lots of shopping and eating options. Breakfast was not too appealing but was convenient.
Séjour de 1 nuit en décembre 2023
Réponse de Heather le 18 déc. 2023
Thank you for taking the time to let us know about your experience here at the Residence Inn Country Club Plaza. We appreciate your business and hope to see you again soon. Happy Holidays!

8/10 Bien

Remington, Jay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel and has good service.
Séjour de 2 nuits en décembre 2023
Réponse de Heather le 15 déc. 2023
Thank you for taking the time to let us know how your stay was at our hotel. We hope you enjoy your holidays, and we will see you again soon.

2/10 Horrible

Valentina

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Over rated
Easily the worst so called “3-star” property we’ve ever stayed. Good location and service are the only positive aspects. However, incompetent building design for rooms not in the main building. For the others, Beds are next to your door, and next to the building entrance. We were awoken at 120am, 220am, 330am, 355am, 445am, 535am by said door slamming shut. Since quality sleep is my priority, this place fails, and we will NEVER stay at any Residence Inn again. In fact, I’ll hold a grudge against Marriot in total.
Séjour de 1 nuit en décembre 2023
Réponse de Heather le 15 déc. 2023
Thank you for taking the time to let us know how your stay was. I understand that the historical part of the hotel is less soundproof than the tower building. Guests either love it in that building, or do not. I hope that you decide to choose our hotel at another time and try a different room type.Happy Holidays,

10/10 Excellent

Nicole

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Heather le 15 déc. 2023
Thank you so much for taking the time to let us know that you enjoyed your stay with us. We hope to see you again soon. Happy Holidays!

10/10 Excellent

Randolph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Everything about the hotel was great. The only complaint I had was the shower handle leaking, which hurt the water pressure in the shower.
Séjour de 2 nuits en novembre 2023
Réponse de Heather le 15 déc. 2023
Thank you for taking a moment to let us know you loved your stay. I will make sure that maintenance is watching the showers. I have entered a work order for this just in case it has not been addressed. We hope to see you again real soon. Happy Holidays!!

10/10 Excellent

Dennis

Séjour de 1 nuit en décembre 2023
Réponse de Heather le 25 déc. 2023
Thank you for taking the time to let us know about your experience. We hope that you will come back again soon.

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Night in the plaza
Everything was really good. The staff was wonderful. The water pressure in the rooms was atrocious. Certainly there is a little bit of wear and tear on the building but other than the water pressure overall it was a great place to stay with a great location.
Séjour de 1 nuit en décembre 2023
Réponse de Heather le 15 déc. 2023
Thank you for letting us know about your stay with us! I will look into the room that you stayed in, to have maintenance check it out. I hope you decide to stay with us again. Happy Holidays!

10/10 Excellent

Jill

Séjour de 1 nuit en décembre 2023
Réponse de Heather le 25 déc. 2023
Thank you for taking the time to let us know about your experience. We hope that you will come back again soon.

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Heather le 15 déc. 2023
Thank you for letting us know about your stay at the hotel. We appreciate your review and hope to see you again soon. Happy Holidays!!

8/10 Bien

David

Voyage en famille
Les points forts : Personnel et service
Rooms are dated bathroom needs remodeling
Séjour de 2 nuits en novembre 2023
Réponse de Heather le 15 déc. 2023
Thank you for taking the time to let us know about your experience with us. We hope to see you again soon.

8/10 Bien

chesicka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Heather le 15 déc. 2023
Thank you for taking the time to let us know about your experience with us. We hope to see you again soon.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Free convenient parking
Séjour de 2 nuits en novembre 2023
Réponse de Heather le 22 nov. 2023
Thank you for the review and letting us know about your experience. I hope to see you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Heather le 20 nov. 2023
Thank you for taking the time to let us know you had a great stay with us. We love to hear the wins. Please come back soon.

10/10 Excellent

Warrenetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Heather le 16 nov. 2023
Thank you so much for letting us know about your stay with us!! We LOVE to hear the success of your stay!!! Please come back soon!!

10/10 Excellent

SEKIEA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
It was a beautiful hotel and room. Very quiet neighborhood, walking distance to restaurants
Séjour de 2 nuits en novembre 2023
Réponse de Barbara le 13 nov. 2023
Thank you for your feedback.

10/10 Excellent

Melissa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Heather le 1 nov. 2023
Thank you for taking the time to let us know about your experience here at the Residence Inn Country Club Plaza. We are very happy to hear that you enjoyed your stay!!! We look forward to seeing you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice folks to work with!
Matthew was great!
Séjour de 3 nuits en octobre 2023
Réponse de Heather le 25 oct. 2023
Thank you so much for taking the time to let us know that you enjoyed your stay. I really appreciate hearing the great feedback. I will make sure to let Matthew know that you appreciated his hospitality. We hope that you come back soon.

6/10 Satisfaisant

Courtney

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Heather le 25 oct. 2023
Thank you for taking the time to rate your experience. I am sorry that we did not please you this time. Feel free to contact us directly to let us know what we could do to improve your experience.

2/10 Horrible

Shawn

Séjour de 1 nuit en octobre 2023
Réponse de Heather le 11 nov. 2023
Thank you for taking the time out of your busy day to let us know about your stay. If you could please contact us directly to let us know where we fell short, we would like to know.

10/10 Excellent

Kenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great escape
My stay was great no issues at all very nice property
Séjour de 2 nuits en septembre 2023
Réponse de Heather le 4 oct. 2023
Thank you so much for taking the time to let us know about your stay. WE really appreciate you giving us the opportunity to having you stay with us. We look forward to seeing you again soon.

10/10 Excellent

Susan

Séjour de 2 nuits en septembre 2023
Réponse de Heather le 4 oct. 2023
Thank you so much for taking the time to let us know how your stay with us went. We appreciate hearing the successes. We cant wait to see you again soon.

10/10 Excellent

Paula, St. Louis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There for art fest two blocks away. Elevator needs work.
Séjour de 2 nuits en septembre 2023
Réponse de Heather le 3 oct. 2023
Thank you for taking the time to let us know about your experience here at the Residence Inn Country Club Plaza. We hope that you will come back soon.

8/10 Bien

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was only one elevator for the whole hotel. We were on the 6th floor and the elevator took over 10 minutes to get to us one time. Not convenient for a larger hotel to only have one elevator. Otherwise very pleasant experience
Séjour de 1 nuit en septembre 2023
Réponse de Heather le 3 oct. 2023
Thank you for taking the time to let us know about your experience with us. I know that it is frustrating for you with the one elevator. I wish I could get another as well. We hope that you do return to stay with us again. Thank you,

8/10 Bien

James, Springfield

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were great and made the “extra” effort at least three different times. The breakfast was good—better than the average. And it was just a block from the center of the Country, Club Plaza, so we did not need to drive around much for dinner and entertainment.
Séjour de 2 nuits en septembre 2023
Réponse de Barbara le 25 sept. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Heather le 21 sept. 2023
Thank you so much for taking the time out of your day to let us know about your stay. We love to hear the successes!!! We hope that you come back soon!!

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Suite Life at Residence Inn
We really enjoyed our stay at the Residence Inn near the Plaza in Kansas City. It was a great location as we were able to walk to many destinations near the hotel such as the Nelson-Atkins Museum of Art and the shops and restaurants in the Plaza. The staff was terrific. We enjoyed the people staffing the front desk. The breakfast crew and housekeeping staff were very responsive. Whenever I would thank them, they would thank me for choosing to stay at their hotel. Even after we checked out, the people at the front desk helped us out with a problem. Your staff there is a very valuable asset--I could not have been more pleased with how we were treated and assisted. Residence Inn by Marriott near the Plaza has now become our home away from home when we are in Kansas City.
Séjour de 2 nuits en septembre 2023
Réponse de Heather le 5 sept. 2023
Thank you so much for taking the time to let us know about your stay. We love to hear when we succeed. I want to thank you again for staying with us and we look forward to seeing you again when you do return to KC!!!!

10/10 Excellent

Lindsey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay. Thank you!
Séjour de 2 nuits en septembre 2023
Réponse de Heather le 5 sept. 2023
Thank you so much for taking the time to let us know about your stay!! I am please that you had a great stay. We look forward to seeing you again soon.