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Avis sur Motel 6 Kansas City, MO

2 out of 5
Motel 6 Kansas City, MO
3636 Northeast Randolph Road, Kansas City, MO

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 91 avis sur 730." "
Note des voyageurs de 8 (Bien), d’après 123 avis sur 730." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 730." "
Note des voyageurs de 4 (Médiocre), d’après 122 avis sur 730." "
Note des voyageurs de 2 (Horrible), d’après 260 avis sur 730." "

5,2/10

Propreté

6,2/10

Personnel et service

4,6/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

8/10 Bien

Rodney, Longueuil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour une raison inconnue, on voulait connaître le prix payé pour ma nuit à travers Expédia, mais je n'avais que le prix en dollars canadiens, ce qui n'a pas aidé la demoiselle a la réception. C'est la première fois qu'on me demande une preuve de paiement. Le reste était bien. La chambre n'est pas grande mais elle est propre. L'air climatisé est collé sur le lit, ce que je n'ai pas apprécié. Je retournerais quand même ici.
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

Sharon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very dirty room. Toilet didnt flush tub dirty...
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Sharon, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address these cleanliness concerns with our housekeeping team. Should you have any further comments, please feel free to reach out to our management team for assistance.

4/10 Médiocre

Girard

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tub was dirty, floors needed sweeping. No towels or any type of linen. Luckily I travel with my own.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Girard, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our housekeeping team for their review and improvement. Our team is dedicated to providing a comfortable experience for all guests.

2/10 Horrible

Gilberto

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The room was dirty and there were bedbugs. On the bed
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Hello Gilberto, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

A

Les points forts : Équipements
T
Séjour de 1 nuit en avril 2024
Réponse de Manager le 28 avr. 2024
Hello A,Thank you for taking the time to share your feedback with us. We take all reviews seriously to improve our services for future guests. Your input is valuable to us as we strive to enhance the guest experience.

8/10 Bien

Victoria

Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Victoria,We are delighted to hear that you had a pleasant stay with us! We look forward to welcoming you back soon for another enjoyable experience.

2/10 Horrible

Jason

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
House keeping wouldnt give towels or clean room got accused of us leaving the trash
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Jason,We regret to hear about your experience and apologize for any inconvenience. We encourage guests to reach out directly to the management to address any concerns or issues during their stay. Your feedback is valuable to us, and we will address this with the team for improvement.

10/10 Excellent

Yahweh And

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Yahweh And,We are thrilled to hear you had a wonderful experience at our hotel! Please feel free to reach out to us directly if there is anything else we can do for you.

2/10 Horrible

Donna

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We arrive at midnight clerk was very friendly got to room only sheets on bed no blankets bathtub rusty but worst of all people in room 119 playing music where I could hear bass sound playing I reported it but they didn’t stop till around 3am in which they sound like they where fighting we where not happy at all I paid 83 dollars to stay on night and could rest I am very disappointed we reported and nothing done I will not ever stay at a motel 6 again
Réponse de Manager le 6 mars 2024
Hello Donna, I'm sorry to hear about the inconvenience you experienced during your stay. Our team is dedicated to addressing noise disturbances promptly, and I regret this was not resolved to your satisfaction. We take all feedback seriously to improve our services. Your concerns will be shared with the management team for further review. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Derrick

Les points faibles : Équipements
This place is a joke , why aren't they shut down !!!!! Dirty , Dirty , Dirty !!!!
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Derrick, We take all feedback seriously and apologize for your dissatisfaction. It is disheartening that your experience did not meet expectations. If you would like to discuss your concerns further, please reach out to our management team for assistance.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello Angela,We are delighted to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please feel free to get in touch with us directly. We hope to welcome you back soon!

10/10 Excellent

James

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There were roaches and burnt marks in sheets and mattresses by far worst hotel experience
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello James,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We take cleanliness and maintenance seriously and will address these concerns promptly. Your comments will help us improve our services for future guests.

8/10 Bien

Aileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Aileen, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello David,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a positive experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly so we can further improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Juan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There were bed bugs
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Juan,We sincerely apologize for any inconvenience you may have experienced during your stay. The cleanliness and comfort of our guests are of utmost importance to us, and we take these concerns seriously. We encourage you to reach out to our management team directly to discuss your experience in further detail and assist with any necessary resolution.

2/10 Horrible

Juan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Juan,We are sorry to hear that your experience with our hotel was not up to your expectations. We would appreciate it if you could kindly reach out to us directly so that we can gather more details about your stay and address any concerns you may have. We strive to provide a positive experience for all our guests and would like the opportunity to make it right. Thank you.

10/10 Excellent

Aileen

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 janv. 2024
Hello Aileen,Thank you for choosing our hotel for your recent stay. We're thrilled to know that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the near future.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuck
First room was dirty.. water in tub, TV on when entering. Second room, no towels, definitely run down. I understand it was a motel 6 but omg it was the worst motel ever... Was shocked
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 28 déc. 2023
Dear Guest,We apologize for the cleanliness issues and inconvenience you experienced during your stay. We strive to provide a comfortable accommodation for all our guests and I assure you that your feedback will be shared with the management team to ensure improvement. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

6/10 Satisfaisant

Ethan

.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Ethan, Thank you for sharing your feedback with us. We sincerely apologize for any inconveniences you may have experienced during your stay. We appreciate your input and have taken note of your comments to further improve our services. If you have any further concerns, please reach out to our management team directly, and they will be more than happy to assist you.

10/10 Excellent

Enesha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Manager le 9 févr. 2024
Hello Enesha,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. If you have any further feedback or suggestions, please feel free to reach out to us. We would love to welcome you back in the future.

8/10 Bien

Ethan

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Decent room for cheap
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 21 déc. 2023
Hello Ethan,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found our room to be affordable. If there is anything specific you enjoyed about your stay, feel free to share. We value your opinion and hope to welcome you back in the future.

8/10 Bien

Leroy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The checkin went real good.kinda hard to understand the front desk employee. The room was nice, it was clean with no order. The only downside is the TV remote didn't work and you could only watch one channel
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 12 déc. 2023
Hello Leroy,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the check-in process and will ensure clear communication with our front desk staff. We're glad to hear that you found your room to be clean and comfortable. Regarding the TV remote issue, we apologize for any inconvenience caused and appreciate you bringing it to our attention. We will work on resolving this matter for future guests.

2/10 Horrible

Jose

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 10 déc. 2023
Hello Jose,We are sorry to hear that your recent stay did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback so that we can address and resolve any issues you may have encountered. We value your experience with us and want to ensure that we provide the best possible service.

2/10 Horrible

Kyle

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rude staff, trash not emptied, and no towels. Also wanted $150 pet deposit. I've stayed at Motel 6's for over 15yrs because pet friendly. This was outragous.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 18 nov. 2023
Hello Kyle,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. We strive to provide excellent customer service and a comfortable stay for all our guests. However, please note that our hotel policies, including the pet deposit, are in place to ensure the cleanliness and well-being of our property. We encourage you to reach out to our management team directly to address your concerns.

6/10 Satisfaisant

Jose

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Jose,We're sorry to hear that you didn't have a completely satisfactory experience during your stay. We invite you to reach out to our hotel directly to share any specific feedback you may have so that we can address the issues and improve our services. We appreciate your business and hope to have the chance to make it up to you in the future.

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thecfrontcdesk ppl we're amazing. Easlly checked in and smooth stay
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello Michelle,Thank you for taking the time to share your positive feedback on our front desk staff! We are delighted to hear that your check-in process was easy and that you had a smooth stay with us. It was our pleasure to assist you during your stay. We value your kind words and hope to welcome you back in the future.

10/10 Excellent

Aileen

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Aileen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Bien

Hannah

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 9 nov. 2023
Hello Hannah,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you had an overall positive stay at our hotel. If there is anything specific you would like to discuss further, please do not hesitate to contact our management team directly. We strive to provide excellent service and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Micheal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Micheal,Thank you for taking the time to share your feedback with us. We appreciate your rating and are glad to hear that you had such a wonderful experience during your stay. Our team takes great pride in providing exceptional service, and it's always rewarding to learn that our efforts have contributed to a memorable stay. We hope to have the pleasure of welcoming you back again in the future.

2/10 Horrible

Theresa

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Theresa, Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your constructive criticism and will use it to improve our services. We invite you to contact our management directly to further discuss your concerns. We hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Timothy

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Timothy,We apologize for any inconvenience caused during your stay. Please let us know the specific issues so we can address them accordingly.

6/10 Satisfaisant

Melinda

Les points forts : Propreté
Les points faibles : Personnel et service
I know you get what you pay for, but... They didn't have any soaps or shampoos in the room and only 1 towel. Had to ask for them at the desk. No blow dryer to be found. Maybe Motel 6 doesn't provide? Bed has pokey springs in mattress. Air conditioning worked good.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Melinda, We apologize for the inconvenience and appreciate your feedback. We will make sure to address the issues with the amenities and mattress quality. Thank you for bringing this to our attention.

4/10 Médiocre

Mellissa

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never go here!
Very run down! Given room and it had dirty towels, pee on toilet seat and in toilet. Bed had already been slept in. Cigarette burns in bedding and carpet. Went to desk and got different room. It was clean but very out dated and bed was HARD
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Mellissa, We apologize for the inconvenience caused during your stay. Your concerns will be addressed with our housekeeping and maintenance teams to ensure a more pleasant experience in the future. Thank you for your feedback.

6/10 Satisfaisant

Michael

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Michael,Thank you so much for your outstanding rating! We are thrilled to hear that you had an amazing experience at our hotel. We hope to welcome you back soon!

6/10 Satisfaisant

Brittany

Voyage en famille
Les points forts : Confort de la chambre
Don’t expect to check in before 3pm
My son and I came to town to watch the chiefs play and just needed a cheap place to lay our heads for a couple of nights. We arrived about 20 minutes before 3pm and they would not let us check in until 3 even tho the parking lot was almost empty except for workers working on the building. I went and sat in my truck completely tired and wore out from a 7 hour drive and the front desk clerk comes out around the building staring like we shouldn’t be in the parking lot since we were not guest yet. We left and went to eat. Came back later and they charged me more than I was told I’d pay by hotels.com. They added their own fees and taxes so I was pissed. The room was nothing special, but beds were descent and clean. It was about 10 minutes from the stadium and was not crowded in the area we were staying. It was close to fast food and a Waffle House and beside a gas station.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 16 oct. 2023
Hello Brittany, Dear guest, thank you for sharing your experience with us. We apologize for any inconvenience caused during your check-in process and for the confusion regarding the charges. We appreciate your feedback and will address these concerns with our team to ensure a smoother experience for future

10/10 Excellent

Aileen

Les points forts : Équipements
So peaceful
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 14 oct. 2023
Hello Aileen,We're glad to hear that you found our hotel peaceful. We strive to create a tranquil atmosphere for our guests. Thank you for your feedback!

2/10 Horrible

Tova

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bad!
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 5 oct. 2023
Hello Tova ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Meh
The rooms look better in the pictures. There are no night stands. There is a sheet and a thin bed cover, no blanket. One bath towel for 3 people. Only saving grace is it’s close to worlds of fun.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Dear Guest, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I honestly didn't expect much with this stay because you get what you pay for in these situations but I am pleasantly surprised. The woman at the desk was super friendly and helpful despite being at the end of her shift. Very efficient and helpful. The room was decent. Not too many amenities but again, you get what you pay for. The place was clean yet in dire need of an upgrade. The water in the shower was hotter than heck, which I LOVE, but the water pressure was woefully lacking. There was only 1 bar of hand soap. The bed was a somewhat thin king mattress set on a steel frame. Not the best but for sure not the worst. Overall, this would be a great choice if you were in need of a room quick. I forget the woman's name at the desk that checked me in, but she made the entire stay so much more pleasant. Great work, keep it up.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 oct. 2023
Hello Mark, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 Médiocre

Jessica

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Get what you pay for
We needed an inexpensive roadside stop for a cross-country move but as soon as I got in the room I regretted booking. The “nonsmoking” room reeked of smoke, the door lock cover was missing and just had batteries hanging out of it, the bathroom light barely worked and the “blanket” was just a duvet cover that did nothing for keeping us warm. My car didn’t get broken into, which was honestly kind of surprising, but that’s about the best thing I can say about this hotel
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 3 oct. 2023
Hello Jessica ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Horrible

Tiffany

Les points faibles : Propreté et personnel et service
Not so lovely
No microwave or mini fridge Air didn’t work No towels or washcloths in room No toilet paper Bedding was smelly
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 1 oct. 2023
Hello Tiffany,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our towels and your comments about our room. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Horrible

Emmanuelle Saint

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place needs to be shut down and needs to be repair. They need hire cleaning lady. Never again and there no shuttle
Réponse de Manager le 1 oct. 2023
Hello Emmanuelle Saint,It means so much to have earned your business. We appreciate the feedback regarding our shuttle. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Horrible

Kristina

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel doesn’t look like the picture anymore. There were cochroaches in my room & no ice machine available. Since I was staying here to be close to work I needed a late check out on my last day & they were not accommodating for that.
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 1 oct. 2023
Hello Kristina,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Horrible

Debra

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was terribly dirty checked in then decided after seeing the filthy room to leave less than 30 min later. Obviously didn't even change sheets.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 27 sept. 2023
Hello Debra ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 Horrible

Adam

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms were filthy. People loitering in the hallways made our party very uncomfortable. Also, multiple police cars were on property for our time there. We dropped keys in a drop box and will not be staying on the property for our health and safety
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello Adam ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Garielle

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello Garielle,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Satisfaisant

Erik

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Mediocre
It was average I made a complaint about my TV not working and was told that they would be up shortly and it never seen them at all. Come to the room and try to fix the TV.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 23 sept. 2023
Hello Erik,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Horrible

Shontanika

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I wish I could have enjoyed my stay but my room was barely cleaned dirty towels still left in the room floor was dirty the door wasn't secured refrigerator kept making noises I didn't complain at the time because I spent my last on that room id wish for a refund it looks like he just gave me any ole room he had but wasn't clean I couldn't enjoy my shower because I had to clean the tub with the only soap they left they had no towels for me i was disappointed in my stay
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 23 sept. 2023
Hello Shontanika,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Satisfaisant

Karen

Motel 6 in N. Kansas City, MO.
I made an online reservation at Motel 6 in N. Kansas City, Missouri for two nights: September 7 thru September 9, 2023. I was emailed a confirmation number. On the day I arrived, the front entrance door was open, but the small glass door of the reservation counter was locked. I sat in my car, called the motel three times hoping that someone would answer, but instead, (on all three occasions) I received an automated recording stating that there was no reservation under my name and was asked to remain on the line. After waiting 45min. I left and booked a reservation with a neighboring hotel. I know little about Motel 6. I chose this motel to save money on a 2-day trip. But, after seeing the property and experiencing poor customer service, I highly recommend spending more money on a reputable hotel no matter how short your trip may be.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 13 sept. 2023
Hello Karen,We appreciate the time you have taken to bring to our attention your feedback with regards to our service and your comments about our property. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Satisfaisant

Janelle

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was ok
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 6 sept. 2023
Hello Janelle, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!