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Avis sur InterContinental Kansas City at The Plaza, an IHG Hotel

4 out of 5
InterContinental Kansas City at The Plaza, an IHG Hotel
401 Ward Pkwy, Kansas City, MO

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 507 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 219 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 1007." "

8,4/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trip to KC
Propre ..acceuil sympathique..déjeuner excellent et personnel pro
Séjour de 1 nuit en janvier 2023
Réponse de Jeff Keeley- General Manager le 20 janv. 2023
Merci pour les mots gentils. Nous nous réjouissons de vous accueillir à nouveau bientôt

8/10 Bien

David

Les points forts : Propreté
The bathrooms need updating! Dirty grout.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel staff was friendly and helpful.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Jeff Keeley, General Manager le 20 mai 2024
Thank you for the wonderful rating from your recent stay. We appreciate you sharing! We look forward to serving you again soon.

6/10 Satisfaisant

Joseph

Restaurant service was extremely slow, it would take almost one hour to get your food after ordering. This happened twice so it was not just a bad day.
Séjour de 2 nuits en mai 2024
Réponse de Jeff Keeley, General Manager le 17 mai 2024
Thank you for the feedback and we apologize for the issues in American Slang, our restaurant. We will share this with our culinary team to ensure we improve for future stays. Thank you again and safe travels.

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All of the staff were amazing! We arrived early anticipatipating to just park and return later for check in… But our room was ready! Everything was perfect and an awesome location for all shopping and dining! I do think parking should be free as a hotel guest but it was $26 per vehicle - I met my son for Mothers Day weekend so had to $52 extra for us to park.
Séjour de 1 nuit en mai 2024
Réponse de Jeff Keeley, General Manager le 13 mai 2024
We appreciate the amazing rating from your recent stay. We are pleased we were able to accommodate your early arrival. Thank you for sharing. We look forward to serving you again in the near future.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel!
Séjour de 1 nuit en mai 2024
Réponse de Jeff Keeley, General Manager le 13 mai 2024
We appreciate the amazing rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will continue to stay here!
Séjour de 1 nuit en mai 2024
Réponse de Jeff Keeley, General Manager le 13 mai 2024
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

8/10 Bien

Renea

Voyage en famille
Les points forts : Équipements
Well kept
Séjour de 3 nuits en mai 2024
Réponse de Jeff Keeley, General Manager le 13 mai 2024
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

2/10 Horrible

Troy

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was hot. AC didn't work. We told them when we checked in , came back 4 hours later and nothing had been done. Pink md around the sink, tp holder on the floor. 350 a night ! Should have stayed at a Holiday Inn for half that price.
Séjour de 1 nuit en mai 2024
Réponse de Reid le 11 mai 2024
So sorry about your experience! We hope to earn your trust back next time you're in the area. Give us another opportunity to serve you and make your stay a great one!

10/10 Excellent

William

Voyage en couple
The fountain is very cool, and the bar area is sizable and looks great
Séjour de 1 nuit en mai 2024
Réponse de Reid- le 11 mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Excellent

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property . We had a room with a great view of the plaza. The check in lady was very nice and even upgraded our room . We were celebrating a birthday.
Séjour de 1 nuit en mai 2024
Réponse de Reid- le 11 mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Excellent

Pedro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool
Séjour de 4 nuits en décembre 2023
Réponse de Jeff Keeley, General Manager le 3 mai 2024
We appreciate the great rating from your recent stay. We appreciate you sharing. We look forward to serving you again soon. Thank you and safe travels.

10/10 Excellent

Debra

Séjour de 1 nuit en décembre 2023
Réponse de Reid- le 11 mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Excellent

Samira

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy parking located on hotel property. The hotel was near shopping and dining .
Séjour de 1 nuit en janvier 2024
Réponse de Reid- le 11 mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

6/10 Satisfaisant

Wojciech, Chicago

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Jeff Keeley, General Manager le 23 avr. 2024
Thank you for rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to plaza shopping.
Séjour de 1 nuit en avril 2024
Réponse de Jeff Keeley, General Manager le 23 avr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jeff Keeley, General Manager le 23 avr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Excellent

Soledad

Séjour de 1 nuit en avril 2024
Réponse de Reid- le 11 mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Excellent

Jeffraisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a good night & look forward to coming back soon!
Séjour de 1 nuit en avril 2024
Réponse de Jeff Keeley, General Manager le 10 avr. 2024
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

4/10 Médiocre

angela

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et équipements
What i didn't like is that they told me my parking was free and to use my room key to let me in and out the hotel parking garage well i looked at my bank account and they took 64.60 out my account for parking. When i asked the regional manager was there and he said parking was free i will never stay there again!!! That was deception!!
Séjour de 2 nuits en mars 2024
Réponse de Jeff Keeley, General Manager le 10 avr. 2024
Our parking is 24 for self and 30 for valet. I apologize if you were told differently. We hope to have the opportunity to serve you again

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Jeff Keeley, General Manager le 10 avr. 2024
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 Bien

Cecilia, Oklahoma City

Séjour de 2 nuits en mars 2024
Réponse de Jeff Keeley, General Manager le 23 avr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

8/10 Bien

Laurie, Omaha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff person who checked us out was rude.
Séjour de 1 nuit en mars 2024
Réponse de Jeff Keeley, General Manager le 24 mars 2024
We appreciate the great review and we apologize for the issue at check-out. We hope to see you back with us again soon.Safe Travels,

6/10 Satisfaisant

Tatsuya

Séjour de 6 nuits en mars 2024
Réponse de Jeff Keeley, General Manager le 24 mars 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 Bien

Mishawn

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Jeff Keeley, General Manager le 24 mars 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 Bien

Elizabeth

Séjour de 2 nuits en mars 2024
Réponse de Jeff Keeley, General Manager le 10 avr. 2024
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 Bien

Lara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jeff Keeley, General Manager le 24 mars 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 Excellent

Glenn

Séjour de 3 nuits en mars 2024
Réponse de Jeff Keeley, General Manager le 10 avr. 2024
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

10/10 Excellent

Jed, Kansas City

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the time we checked in everyone was great. Anything we asked for we received and anything we didn’t we received. It was over and beyond welcoming.
Séjour de 1 nuit en mars 2024
Réponse de Jeff Keeley- General Manager le 11 mars 2024
Thank you for the great comments from your stay. We truly appreciate it. We hope to see you back with us again soon.

10/10 Excellent

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience with staff. Room is very clean and comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Jeff Keeley- General Manager le 11 mars 2024
We appreciate the kind words and observations. We look forward to serving you again soon.Safe Travels,

10/10 Excellent

Erika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing.. I will be booking again 😁
Séjour de 1 nuit en mars 2024
Réponse de Jeff Keeley- General Manager le 6 mars 2024
Thank you for the great rating we truly appreciate it. We look forward to serving you again soon.Safer Travels,

4/10 Médiocre

Gaby

Les points forts : Équipements et infrastructures et conditions de l’hébergement
The hotel is located in a great neighborhood and the property is beautiful. However they are probably short in staff. Front desk personnel is polite and amicable. Housekeeping is an absolute disaster! We stayed for 3 nights and our room got cleaned only once. Beds were poorly made and they left a huge garbage bag in our room. I even took pictures. I am not asking for chocolates in my pillow every night (which I actually should in a hotel like this) but at least a bed well made and a clean room and bathroom.
Séjour de 3 nuits en février 2024
Réponse de Jeff Keeley- General Manager le 6 mars 2024
We appreciate the feedback form your stay and apologize for falling short of your expectations. We hope to have ethe opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels,

6/10 Satisfaisant

J

Les points forts : Personnel et service
They need to update the locks on the doors, I have a 2 year old that can open it from the inside and squeeze himself out the door even if the anchor chain is applied. Also a lock in the bathroom is needed. Overall our stay is good
Séjour de 3 nuits en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the feedback from your stay. Thank you for sharing and we will look into this. We look forward to your next stay with us. Safe travels

2/10 Horrible

Anita Jo

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Upon arrival staff was polite but staff appearance was very unprofessional. One lady had a t shirt on and pants and the other lady had her cleavage out with a sequins corset on. Needless to say the hotel and staff looked nothing like the pictures online. After checking in and going to the elevator, I got a strong scent of weed. Went to my room floor and the right side hallway wall was caving in at the baseboard. Entering my room I saw hair pins on the floor, a wrapper in my trash, hair and dirt stains on the bed comforter. The wallpaper in the bathroom was curling up off the wall. The conjoining door knob was falling off the door so I was nervous about that. Overall it was not a place I felt safe or comfortable in. My husband and I left and did not stay here.
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 6 mars 2024
We appreciate the feedback form your stay and apologize for falling short of your expectations. We will be sharing this with our team to ensure we improve for future stays. We are certain we can improve upon this stay.Safe Travels,

10/10 Excellent

Charles

Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

10/10 Excellent

marcel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

2/10 Horrible

Ana

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
No soap on bathroom - called twice for some soap, did not get any ended up using shower wash. Then went to shower and realized I was out of shower wash during my shower, after I showered, water did not drain. Cherry on top - cold water knob was not working in sink - used warm water….. terrible experience for 200 $ a night
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your, and our, expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

10/10 Excellent

Evan

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great area love that it’s walking distance from the plaza
Séjour de 2 nuits en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the great rating and observations from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

2/10 Horrible

Jess

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

8/10 Bien

SANG SOO

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not receive what I had paid for
Purchased a room with a balcony view of the plaza but was placed into a room on the backside of the hotel without a view. I asked for a reimbursement for the price difference of the two rooms since I paid extra for the room with a view of the plaza but was denied because I had ordered the room through a third party site (hotels.com). The room itself was fine, just would have liked to have gotten what I had paid for.
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 8 mars 2024
We apologize for the issues with your stay. We hope to have the opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels

4/10 Médiocre

Jonathan

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Nice place, not worth the price. Lights didn’t work, leaking faucet, water damage, air wasn’t working (luckily it was cold outside). Overall poor quality for the $330 for 1 night. Will not go again.
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

6/10 Satisfaisant

Jonathan

Les points forts : Propreté et personnel et service
Not worth the price
For the price, wasn’t worth the stay. No feee breakfast, room next to the lobby, pay for parking, bathroom didn’t look like the picture.
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 6 mars 2024
Thank you for the feedback. We look forward to you next stay with us.

10/10 Excellent

Shauntel

Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

4/10 Médiocre

Noah

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Crown molding was falling off the walls/gaps in all the trim. Yellow/orange stains in the tub on the floors. Thought we were going to get a 5 star hotel for the amount of money we paid for parking and staying. Honestly would love to get a refund just don’t know how to do that since we did our reservation online
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley, General Manager le 10 avr. 2024
A clean, comfortable and well appointed guest room is a minimal standard and we truly apologize for not meeting your expectations on this stay. We hope to have the opportunity to serve you again as we are certain that we can improve upon this most recent stay. Safe Travels,

10/10 Excellent

Dion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 Bien

Zuriel

Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley, General Manager le 24 mars 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 Excellent

Noel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice friendly folks at the front desk and restaurant......
Séjour de 1 nuit en février 2024
Réponse de Jeff Keeley- General Manager le 27 févr. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels