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Avis sur Holiday Inn Express Kansas City Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kansas City Downtown, an IHG Hotel
417 East 13th Street, Kansas City, MO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 399 avis sur 562." "
Note des voyageurs de 8 (Bien), d’après 111 avis sur 562." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 562." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 562." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 562." "

9,6/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Stephane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé. Près de tout à pieds (restaurants, boutiques, bars sportifs, tramway gratuit, pharmacie, T-Mobile center, etc) Personnel sympathique surtout Miss Piggy qui s’occupe des déjeuners et qui est très drôle et accueillante. Bon déjeuner jusqu’à 10 h Grande chambre avec bon rideau opacte. Immeuble est un peu vieux (bain avec douche) mais bien entretenu. Immeuble est situé à proximité du poste de police donc un peu plus de sirènes.
Réponse de Timothy AGM le 6 janv. 2023
Merci beaucoup pour la critique incroyable! Peggy a une façon de rendre chaque matin lumineux. Nous espérons te revoir bientôt. Voyagez en toute sécurité !

2/10 Horrible

Breson

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A bunch of hidden fees and parking cost. They turn the air off during the day.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mary Lou

Voyage en famille
Les points forts : Équipements
Friendly staff, location was great and definitely would stay again!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Mary Lou,It was our pleasure to provide you with convenient, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Holiday Inn Express Kansas City Downtown!

10/10 Excellent

Kiernan

Séjour de 2 nuits en avril 2024

8/10 Bien

David

Séjour de 1 nuit en avril 2024

2/10 Horrible

HUGO

Séjour de 1 nuit en mars 2024

10/10 Excellent

Mike, McKinney

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Experience was great all around
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Mike,We're thrilled to hear that your experience with us was great from start to finish! Providing exceptional experiences for our guests is what we strive for, and we're delighted that we could meet your expectations. Thank you for choosing Holiday Inn Express Kansas City Downtown, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
More than what i was expecting. Highly recommend.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Jose,Thank you! We are delighted that your stay at Holiday Inn Express Kansas City Downtown exceeded your expectations! Your lovely, five-star review is appreciated and will be shared with the team. We look forward to welcoming you back for another memorable visit.

10/10 Excellent

Michele

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was really impressed with the staff. I was checked in by a young woman and I’m sorry I don’t remember her name but she made everything just fabulous. It really struck me while there that the staff works as a team because I always saw people on point, cleaning a bit, checking in with guests. And no one was just on their phone hanging out behind the front desk. The front desk staff was super helpful. And, even when there was an issue with the stove one morning, the kitchen staff was friendly and trying to get guests a decent breakfast. My room was very clean and super comfortable. Also, Meghan went out of her way to help me with my receipt after I left the hotel and had lost it. I have rarely had such a good experience in a chain hotel. I would definitely stay here again!
Réponse de General Manager le 28 mars 2024
Dear Michele,Thank you for sharing such a glowing review! We're thrilled you felt so well taken care of by our team, from check-in to breakfast and beyond. It's great that Meghan went above and beyond to assist you even after your departure. We aim for every guest to feel as welcomed and comfortable as you did. Our team can't wait to welcome you back to Holiday Inn Express Kansas City Downtown for your next visit!

10/10 Excellent

Amber

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super convenient location, friendly staff, clean rooms. We will definitely stay again. The third party parking manager was less than helpful, our only complaint.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Amber,Thank you for your feedback. We welcome all guest feedback so that we can continually improve our standards and practices. We are happy to hear that your overall stay was nice and that you enjoyed our friendly staff and clean, comfortable accommodations. We look forward to your next visit with us.

10/10 Excellent

Patricia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was extremely pleasant and very helpful when I had to leave early. The hallways were very pleasant smelling not at all like most hotels where there is a disinfectant smell. I will definitely stay at Holiday Inn Express when I travel
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Patricia,Our Holiday Inn Express Kansas City Downtown team is delighted you enjoyed our friendly service. We trust you had the comfortable, welcoming stay we are known for and look forward to welcoming you back for another fantastic time.

10/10 Excellent

Valerie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Michael le 21 févr. 2024
Thank you for leaving review! We hope to see you again soon!

10/10 Excellent

Jeanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Michael le 21 févr. 2024
Thank you for the excellent review! We hope to see you again soon!

10/10 Excellent

Eileen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was friendly and helpful; the hotel clean and room comfortable
Séjour de 3 nuits en février 2024
Réponse de Michael le 21 févr. 2024
Thank you for the kind review! We strive to provide friendly and helpful service to each of our guests. Thank you for noticing how we strive to uphold the highest standards in room cleanliness and comfort. We will see you next time!

2/10 Horrible

Mary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Michael le 21 févr. 2024
I am so sorry to hear that you did not have a good experience. If you would like to speak with me more about this, please reach out to me at 8164741000. Thank you!

10/10 Excellent

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Michael le 21 févr. 2024
Thank you for the excellent review! We look forward to seeing you again soon!

10/10 Excellent

verdonna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing was really nive
Séjour de 1 nuit en février 2024
Réponse de General Manager le 8 févr. 2024
Dear Verdonna,We're so happy to know that you had a good time with us overall! We trust that everything was in order for your visit. Please come back and stay with us again soon.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Uncomfortably warm
We enjoyed our stay, however, the heating and cooling system on the top floor was down for maintenance and a space heater was running when we got there making the room uncomfortably warm and stuffy. we did not know this was an issue. When we called to see if we could turn down the heat we were told we could not and that they had given out their last fan. The best part was Peggy the breakfast lady singing. I LOVED that.
Séjour de 1 nuit en février 2024

10/10 Excellent

Adam

Séjour de 1 nuit en février 2024

10/10 Excellent

Scott

Séjour de 1 nuit en janvier 2024

8/10 Bien

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location
The hotel was in a good location. About 25 min from airport, 15 min from Harrah’s Casino and 15 min from Arrowhead. Ubers were easy to get. There were places to eat within 3 blocks. The room layout was different than what I was used to. Know that it was hard to keep the room warm, but we managed. The breakfast was pretty good and better than the usual cereal, waffles and fruit at most hotels. They had biscuits/gravy, bacon, sausage, etc. Much more variety. The breakfast hostess was very friendly and helpful during breakfast hours. The staff overall was friendly too.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Johnny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

J R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk Staff le 26 déc. 2023
Thank you for taking the time to review your stay with us! We hope to see you again in the future...and would love to change that rating from a 4 to a 5!!

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great! The breakfast was one of the best I’ve ever had at a hotel. My only complaint is the $20 parking fee in a very tiny lot that was hard to navigate & only one way in. The second exit-entrance was roped off. If we have to pay to park a hotel we’re paying this much for, the parking lot should be easier to navigate when it’s at maximum capacity
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Dear Amanda,Thank you so much for choosing to stay with us at Holiday Inn Express Kansas City Downtown. Our goal is to provide every guest with our exceptional service, so we're thrilled that was the case for you. It's also great to read you were able to enjoy our delicious breakfast. However, we offer our sincere apologies for any inconvenience you encountered navigating our parking lot. We can assure you that we're working diligently to get both entrances open again. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope you'll choose us again in the future.

10/10 Excellent

Angelia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Michael le 10 déc. 2023
Thank you for taking the time to review your stay with us! We look forward to seeing you again soon!

6/10 Satisfaisant

Brandy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Be prepared to shell out $20 for parking, and $50 for a deposit when you check in. I paid ahead when I booked through Expedia, so imagine my surprise when I arrive and am told I need to pay another $70 in addition to the $170 I paid for a basic room. Despite being an avid Holiday Inn Express fan, between the traffic and sirens waking us throughout the night, and the bathroom that didn't have a proper door, I would be desperate indeed before I stayed at this location again.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 9 déc. 2023
Dear Brandy,Thank you for taking the time to leave us a review. We take pride in providing a comfortable environment for our guests and are saddened our accommodations did not meet your expectations. Our team will take note of your comments to enhance our guest's experience. It was our pleasure hosting you, and we would love to see you again the next time you are in the area for an even better experience.

10/10 Excellent

Jocelyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Y'all are my first pick if iam looking for a hotel room
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Jocelyn,Thank you so much for your heartwarming review! We're delighted to be your first choice regarding hotel accommodations. Our team is dedicated to providing an exceptional experience, and it's truly gratifying to know that we've earned your trust and preference. We eagerly anticipate your next stay at Holiday Inn Express Kansas City Downtown!

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Valeria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un buen hotel , los alrededores no son tan especiales , pero es un buen hotel
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 7 déc. 2023
Dear Valeria,We're so happy to know that you enjoyed your time with us overall, even if the surrounding area wasn't to your preference. Nevertheless, we hope you'll come back and join us again the next time you visit the area.

10/10 Excellent

jonathan, Sioux city

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms, great location! Exellent service and staff!
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Jonathan,Our goal is to impress everyone who stays at Holiday Inn Express Kansas City Downtown, so we're happy to hear we succeeded with you! It's great to know that our convenient location and excellent service impressed you. Should you be in the area again, please come back to see us.

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Angela

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One minute walk to T-Mobile center and clean!!! (Parking isn’t fantastic but manageable)
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 28 nov. 2023
Dear Angela,Thank you for sharing your experience at Holiday Inn Express Kansas City Downtown. We're delighted that our prime location and cleanliness enhanced your visit. Your understanding regarding parking is appreciated, and we're working to improve this aspect. We eagerly await your return for another convenient and enjoyable stay!

10/10 Excellent

Nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to arena
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 28 nov. 2023
Dear Nancy,We always appreciate hearing from our guests, and we're glad our location worked well for your trip. The next time you're in town, please come see us again at Holiday Inn Express Kansas City Downtown!

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel was very clean. The breakfast was good. The lady that works the breakfast was so sweet and kind. She sang to us. We had a nice conversation with her. She was wonderful. However the lady that checked us in acted like we were putting her out just to check in. My email confirmation said check in was at 3:00. We got there at 2:50. She told us check in was 4:00. I explained our confirmation info. She reaffirmed that they did not have any clean rooms. Asked for my phone number to text me as soon as one became available. By 3:50 I decided to go back in. I asked where the public restroom was. She told me it was occupied. Then said 'oh I was about to text you'. But seemed put out. Location is clean and appears to be safe. Right beside the T-Mobil arena.
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 28 nov. 2023
Dear Karen,We appreciate you taking the time to leave us your feedback. Our team is delighted you received excellent service and enjoyed breakfast. We will note your other comments and share them with our team to enhance our guest experience. We hope to see you the next time you are in the area for an even better experience.

10/10 Excellent

Alexis

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Mitchell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff Super friendly
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 22 nov. 2023
Dear Mitchell,We're so happy to hear that you found our team members to be friendly during your visit. Thank you so much for the perfect rating, and we hope you will come back to join us again soon.

10/10 Excellent

LEO

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Another Historic Building on my List
I was unaware when I booked that it was in an historic building. Made my stay even more enjoyable since this is a "hobby" of mine to stay in historic hotels. etc. The building has been beautifully re-done and re-purposed. In fact, has received awards for historic preservation.
Séjour de 1 nuit en novembre 2023

8/10 Bien

claire

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Visiting KC for two evenings and had no idea where to stay. Chose this hotel based on Expedia reviews. It did not disappoint. Easy check-in, clean, helpful staff, good breakfast and even had singing entertainment from staff at Saturday breakfast. We would definitely choose this hotel again.
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 13 nov. 2023
Dear Lisa,Familiar faces are always a welcome sight, and we can't wait to count you among them during your next visit! It's great to know you enjoyed our helpful team, clean accommodations, and delicious breakfast. Thank you for trusting Holiday Inn Express Kansas City Downtown for your lodging needs. We look forward to seeing you again soon!

10/10 Excellent

Terence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Anthony

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Marci

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

Haylee

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My only issue was one of the front desk employees. They told me repeatedly that my room was not ready for check-in. Finally, an hour past the initial check in time, a manager came out to assist in running the front desk. He immediately gave me my room key even after the employee had told me there were no rooms available. Despite them checking in people (that had not even arrived to the property when I had to tried to check in) that go there half an hour later than I did. Otherwise, the hotel was great. Clean rooms and in a nice area. The parking was easy to find!
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 29 oct. 2023
Dear Haylee,Thank you for your feedback. We're delighted you found our property to be clean, well-located, and with easy parking. However, we're disappointed we didn't meet your expectations regarding check-in. We will look into this discrepancy to ensure a smoother experience for future guests. Your constructive insights help us continuously improve, and we hope to see you again at Holiday Inn Express Kansas City Downtown.

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lives up to the Holiday Inn commercials!
I stayed here last minute due to a work change. Not being from the area I was at first concerned if this was a safe area but booked anyway as it was the most convenient for my work and offered parking as well. The check in was staffed by very professional and happy staff, who had great suggestions for dining close by and assured me walking to them would be fine. When I got to my room, it was a clean, remodeled room with great design and a work desk with an office chair somone who had sat on too many hard benches could appreciate! The bathroom was spotless, mirror was well lit and there is a full lenght dressing mirror in the entry hall for checking you outfit before leaving. The room has a nice wardrobe with sufficient space to hang sever suits and again , and inside were a swing out ironing board and iron . Unlike some hotels where the desk is an odd height for doing actual work, this one had a great working height and a well placed outlet with 4 plug ins at the desk top inside and of needing to hunt for it under the desk. The bed was great, medium firmness, plenty of pillows and quality sheets and fluffy comforter. It turns out my concerns were unfounded, about the area being unsafe, I walked to dinner 2 blocks away and there was never anything that made me uncomfortable. You should try Johnny’s tavern for a place to grab a quick dinner, the food is much better than you’d expect from a “bar” and the atmosphere is great, especially if you like watching sports and people.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Rachel

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location near entertainment district
Séjour de 1 nuit en août 2023
Réponse de General Manager le 11 oct. 2023
Thank you so much for choosing to stay with us at Holiday Inn Express Kansas City Downtown. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our convenient location. We hope you join us again on your next trip to Kansas City. It was an honor hosting you.