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Avis sur American Motel Kansas City, Kansas

2 out of 5
American Motel Kansas City, Kansas
7949 Splitlog Ave, Kansas City, KS

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 208 avis sur 916." "
Note des voyageurs de 8 (Bien), d’après 233 avis sur 916." "
Note des voyageurs de 6 (Satisfaisant), d’après 183 avis sur 916." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 916." "
Note des voyageurs de 2 (Horrible), d’après 176 avis sur 916." "

6,4/10

Propreté

7,4/10

Personnel et service

6,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Arrêt pour une nuit
Motel bruyant, Pas insonorisé, Chambre odorante, personnel Non souriant. Nous ne le recommandons Pas. Mauvais rapport qualité prix.
Séjour de 1 nuit en septembre 2018
Réponse de Jeff le 10 sept. 2018
Thank you so much for taking the time to review our motel.

8/10 Bien

Teresa

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was clean and decent price
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Lindsay

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements
I guess I never realized I had a smoking room selected for our stay. But regardless. The check in area was awful w the smoke smell, so was the room. The bedding. The pillows. - the pillows were the smallest, not good quality at all. Maybe I didn’t know the area well when booking, but really made me question my stay when 3 officers are standing guard at night for the weekend. Internet/wifi did not work at all, bad phone service as well. Good thing nothing happened to need to use our phones. Only was there long enough to sleep. But probably won’t re book.
Séjour de 1 nuit en mai 2024
Réponse de Hadley W. le 20 mai 2024
Lindsay,We would have been happy to change your smoking reservation to a non-smoking room. We also have additional pillows and are happy to contact our IT department regarding the Wifi if there is an issue in your room getting connection. Please let our front desk staff know anytime you have a complaint so we may assist you accordingly. We do have off duty officers who work for us as security. A property of our size requires security for the safety of our staff and guests. We hope you travel home safely and appreciate your business.

8/10 Bien

Mike

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff was very helpful! The room was ready when I showed up, and the temperature in the room was just right. Would recommend staying here again!!!
Séjour de 1 nuit en mai 2024
Réponse de Hadley W. le 20 mai 2024
Mike,Thank you for taking the time to leave us a positive rating about your stay! We love to hear from our satisfied customers. Safe travels home!

10/10 Excellent

Levi

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Hadley W. le 20 mai 2024
Levi,Thank you for taking the time to leave us a positive rating about your stay! We love to hear from our satisfied customers. Safe travels home!

10/10 Excellent

Sherri

Les points forts : Personnel et service
Les points faibles : Propreté
The area was, in my opinion, very unsafe. A resident warnes me to secure my new car very well because people come in and steal them. She had hers stolen the week prior. Also alot of what appeared to be gang activity. The hotel staff was very friendly and helpful. We ended up not staying as we wanted to be in a safer neighborhood
Séjour de 1 nuit en mai 2024
Réponse de Hadley W. le 20 mai 2024
Sherri,I am very sorry someone alarmed you about your vehicle. We have off duty police as our security each night and they keep a very close watch on the parking lot. I'm glad our front desk staff was friendly and helpful during your time there. Safe travels home!

10/10 Excellent

Michael, Kansas City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hadley W. le 17 mai 2024
Michael,Thank you for taking the time to leave us a positive rating about your stay! We appreciate your business and hope you will stay with us again in the future. Safe travels home!

4/10 Médiocre

Heather

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First of all the bathrooms in the lobby are locked after a certain time and the staff doesn’t have a key to open them. Luckily the lady working the desk was sweet and works quickly as possible to let me in my room so that I could at least use the restroom and then complete the check in process. The first thing I saw when I walked into the room was a bug crawling across the table that the tv sits on, and the whole room smelled of stale smoke even though I booked a non smoking room. The sheets appeared clean but the first night I was there I had a hard time sleeping just because I was paranoid about bugs because of the one I saw when I first arrived. Lots of foot traffic in the area around the hotel.
Séjour de 3 nuits en mai 2024
Réponse de Hadley W. le 8 mai 2024
Heather, I'm sorry for the issues you experienced during your stay with us. We will work hard to fix them for the future. Safe travels home.

10/10 Excellent

steven

Séjour de 1 nuit en mai 2024
Réponse de Hadley W. le 23 mai 2024
Steven,Thank you for taking the time to leave us a positive rating regarding your stay! We love to hear from our satisfied customers. Safe travels home.

8/10 Bien

Helder

Voyage d’affaires
Les points forts : Propreté et personnel et service
Good to rest and sleep some nights
Séjour de 1 nuit en avril 2024
Réponse de Hadley W. le 6 mai 2024
Helder,Thank you for taking the time to leave us positive feedback about your stay with us. Safe travels home!

10/10 Excellent

Von

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Good Location
Séjour de 2 nuits en avril 2024
Réponse de Keri le 22 avr. 2024
Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Bien

Kent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good except I about slipped in the shower. Be careful!
Séjour de 1 nuit en avril 2024
Réponse de Keri le 22 avr. 2024
Good day, we appreciate your review and are pleased to hear that you had a positive experience during your stay. Your feedback regarding the shower is concerning, and we will make sure to investigate and take appropriate measures to prevent such incidents in the future. Thank you for bringing this to our attention and we look forward to hosting you again.

2/10 Horrible

Jason

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Parking lot was overfull, so i and 15 or so others had to double park along the outside. Door to my room was leas than 100 yards from and faced the interstate, i 70, so it was quite noisy. Somewhat last minute trip, and had very limited options in my price range. Get what you pay for, i guess. Definitely will not stay again.
Séjour de 2 nuits en avril 2024
Réponse de Keri le 20 avr. 2024
Dear guest, we appreciate you taking the time to review your recent stay with us. We apologize for the challenges you faced with the parking and noise near your room. Your feedback is important to us and we will use it to make necessary improvements. We hope you will give us another chance to exceed your expectations in the future.

10/10 Excellent

Scott

Voyage d’affaires, Voyage en couple
Our room was very clean and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Keri le 20 avr. 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

RAY, Missouri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Keri le 10 avr. 2024
2.Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Keri le 3 avr. 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

6/10 Satisfaisant

Ryan

Voyage en groupe
Les points faibles : Propreté et équipements
It was aight
Séjour de 1 nuit en mars 2024
Réponse de Keri le 26 mars 2024
We’re so sorry that your experience did not match your expectations. This is on us.”

2/10 Horrible

Gayle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It looked like the doors had been bashed in multiple times. There was a gaping gap at the bottom corner of our door, at least our grandkids and kids had a slightly better door. Someone yelled through their door to slap that b**ch, when my nonverbal autistic grandson was having a fit. You could hear everyone yelling around you, through the walls.
Séjour de 1 nuit en mars 2024
Réponse de Keri le 26 mars 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

4/10 Médiocre

ERIC

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The entire place had tons of shady people around, there were more than a few drug transactions going on there. There were also tons of people running around in the middle of the night keeping me up, and this was every night not just a single night. The maintenance is not kept up, my door handle barely engaged, then you had to push the door hard to get in, the bathroom fan had rolled up tissues keeping it from making noise. Other than that the staff was friendly and very helpful.
Séjour de 3 nuits en mars 2024
Réponse de Keri Malone le 12 mars 2024
Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.

10/10 Excellent

Benton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Keri Malone le 7 mars 2024
2.Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Andreana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms great front desk
Séjour de 5 nuits en février 2024
Réponse de Keri Malone le 29 févr. 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Satisfaisant

Andrea

Bugs in rolm
Séjour de 1 nuit en janvier 2024
Réponse de Keri le 21 févr. 2024
Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.”

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nasty stay away
People fighting all night long and extremely dirty and nasty
Séjour de 2 nuits en février 2024
Réponse de Keri Malone le 19 févr. 2024
I 'am so sorry you did not have a good stay with us. Anytime you have noise issues or issues with your room please let the front desk know. Feel free to give me a call at the hotel.

8/10 Bien

Diamond

Séjour de 1 nuit en février 2024
Réponse de Keri Malone le 9 févr. 2024
Thank you for the positive review

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Keri Malone le 9 févr. 2024
Thank you for the positive review Bruce.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
IT WAS OK
Séjour de 2 nuits en janvier 2024
Réponse de Keri Malone le 9 févr. 2024
Thank you for your positive review

2/10 Horrible

Kari

Séjour de 7 nuits en janvier 2024
Réponse de Keri Malone le 20 mars 2024
Dear guest, we appreciate you reviewing your recent stay at our hotel. We apologize for any shortcomings you experienced during your time with us. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Traquida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reasonable price to stay, exceptionable staff and
Excellent service, friendly staff rooms were very clean and stocked. Overslept a little, it was not a problem; checked out a few minutes late, they never said one word except safe travels.
Séjour de 1 nuit en janvier 2024
Réponse de Keri Malone le 9 févr. 2024
I am so glad you had a great stay, with us our goal to make sure everyone has a pleasant stay.

2/10 Horrible

Nohemi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Keri le 17 févr. 2024
Nohemi I am so sorry you didn't enjoy your stay with us. I'd love to hear your feedback, so I can better serve out guest

10/10 Excellent

Robert, Kansas

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Keri Malone le 9 févr. 2024
Thank you Robert for your review. I hope to see again.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Keri Malone le 9 févr. 2024
Thank you for the positive review safe travels

2/10 Horrible

Jordan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay here was not great and i would like to request a credit for a free night
Séjour de 3 nuits en janvier 2024
Réponse de Keri le 17 févr. 2024
Jordan feel free to reach out to us at the Hotel I 'd love to speak with you.

6/10 Satisfaisant

Melinda

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No breakfast, no soap, shampoo or conditioner.
Séjour de 1 nuit en janvier 2024
Réponse de Keri le 17 févr. 2024
All of the rooms have soap and shampoo in them. I am so sorry we do not serve breakfast. Anytime you stay with us and you have questions or need anything come down to the front desk. So we can better service you

2/10 Horrible

Amber

I booked this room for a homeless woman. Do to know fault of her own she and her children were removed from the property by the police and I haven’t received a refund.
Séjour de 1 nuit en janvier 2024
Réponse de Keri le 21 févr. 2024
Please share with me some of the details from your stay so that we may better serve you in the future.

6/10 Satisfaisant

Julio

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Keri le 21 févr. 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

8/10 Bien

Srin

Séjour de 1 nuit en octobre 2023
Réponse de Keri le 21 févr. 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Eddie

Séjour de 1 nuit en décembre 2023
Réponse de Keri le 21 févr. 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Bien

Shawn

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Juan

Voyage avec des animaux de compagnie
Les points forts : Équipements
None
Séjour de 2 nuits en décembre 2023

10/10 Excellent

David

Réponse de Keri le 17 févr. 2024
Thank you for the positive review, David!!! So glad you enjoyed your stay

8/10 Bien

Romero

Les points forts : Propreté
It's nice
Réponse de Keri Malone le 9 févr. 2024
Thank you for the positive review! So happy hear you had a great stay with us, safe travels

10/10 Excellent

Jewel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value
Séjour de 1 nuit en novembre 2023

8/10 Bien

joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Carmen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en décembre 2023
Réponse de Berit E. le 5 déc. 2023
Hi Carmen. Thank you so much for your 5-star rating. We appreciate your business and hope to see you again very soon!

8/10 Bien

Juan

Séjour de 2 nuits en novembre 2023

2/10 Horrible

Kevin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn't have towels. Didn't have bucket for ice. No shampoo and conditioner.
Séjour de 1 nuit en décembre 2023
Réponse de Berit E. le 5 déc. 2023
Hi Kevin. We are sorry to hear that you did not enjoy your stay at our motel. You can always check with the front desk if you did not receive items in your room. We will address your issues with our house keeping team right away. We appreciate your feedback as it helps us to do better.

10/10 Excellent

Tiffany

Séjour de 1 nuit en novembre 2023

10/10 Excellent

BioLife

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is Great
Séjour de 1 nuit en novembre 2023
Réponse de Berit E. le 30 nov. 2023
Hi Trequida. We appreciate you taking the time to leave us a review and we are happy to hear that our staff is great. Thank you for your feedback. We hope to see you again soon.

6/10 Satisfaisant

James

It was ok
Séjour de 1 nuit en novembre 2023
Réponse de Berit E. le 30 nov. 2023
Hi James. We appreciate your review and would love to know what we could have done to make your stay more enjoyable. Thank you for taking the time to give us your feedback.

8/10 Bien

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was nice on get a extra night when got stuck in snow storm
Séjour de 1 nuit en novembre 2023
Réponse de Berit E. le 30 nov. 2023
Hi Donald. Thank you for your review. We are happy to hear you had a nice place to stay when you were stuck in the snow storm. Safe travels!