Piscine extérieure, parasols de plage, chaises longues
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Avis sur Mahaweli Reach Hotel

5 out of 5
Mahaweli Reach Hotel
35, P.B.A.Weerakoon Mawatha, Kandy

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 38 avis sur 99." "
Note des voyageurs de 8 (Bien), d’après 36 avis sur 99." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 99." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 99." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 99." "

8,2/10

Propreté

8,2/10

Personnel et service

6,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel vieillissant
Hotel vieillissant,chambres grandes mais délabrées,et mal entretenues. Nourriture médiocre. Et surtout ,personnel incompétent et in,efficace,à tous les niveaux,et en plus ,pas aimable. Mauvais choix......

10/10 Excellent

Renaud

Les points forts : Propreté et personnel et service
Hotel d'un très bon rapport qualité
Hotel d'un très bon rapport qualité prix . Si l'on veut chercher les petits défauts on peut dire que l'entourage de l'hotel n'est pas impecable ( maisons en très mauvais états autour ( mais n'oublions pas que nous sommes au Sri lanka pays très pauvre ) , les plats sont parfois un peu froid , les excursions de l'hôtel un peu cher .

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

Tetsuo

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
到着した際にホテルエントランスに誰もおらず、間違えたエントランスに来たか？と思ったら、実はそこがメインエントランスでした。 その後、お昼ご飯を食べようとしたのですが、テーブルの上に蟻がたくさん歩いており、食事をする気がかなり萎えました。 施設は５つ星ホテルとは思えないほど不潔で、部屋に入った際には髪の毛が落ちていたり、浴槽が汚れていたり、エレベーターが狭く汚い、プールには枯れ葉がたくさん落ちていたり、ベランダが泥だらけだったり、本当に気分が沈みました。 さらに、スタッフの対応も非常に悪く、渡したはずの鍵を忘れる、テーブルに蟻がいると言ってもテーブルは新しく準備したので問題ないと確かめもしないで対応しないなどなど、本当に気分が悪くなりました。
Séjour de 2 nuits en février 2024

4/10 Médiocre

Nguyet

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing stay!
This is not a 5 star hotel. Porter were not available on arrival to assist with lugguage. Overall, hotel need a refurbishment as it is tired. We were given a accessible room, and when we have a shower the whole toilet was flooded - a plastic curtains was the shower door. Towels were old and smell. Room also smell damp and moulded. We could hear the people in thr next room and anyone walking in the corridor. We checked in at around 4pm amd checked out at 8am - not an inviting hotel that you want to hang around.
Séjour de 1 nuit en décembre 2023
Réponse de Mahaweli Reach Guest Relations. le 19 janv. 2024
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! It is with great remorse we note the concerns as detailed by you. Mahaweli Reach is renowned for its service excellence by both our local and international patrons and it is our team's constant endeavor in upholding ourselves. to the highest quality standards adhered to. As such we regret that you've found this to be otherwise. All facilities made available in our disabled rooms are in facilitating the ease and convenience of our patrons, as such the washroom has been accommodated with shower curtains instead of a glass door. We regret you had not been satisfied with same. The concerns detailed have been addressed with the relevant departments and remedial action taken in preventing a recurrence of similar nature. Assuring you of continued service excellence in the future. Thank you. ,

6/10 Satisfaisant

Janelle

Voyage en couple
Les points faibles : Équipements
Does not live up to its 5* rating but staff very friendly. Buffet only average in terms of quality and choice.
Séjour de 4 nuits en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Avoid at all costs
Avoid at all costs. Pros: Service at the spa and restaurant was good. Cons: Old hotel, old furniture, mattress was hard and has that little ledge on the edges, like your parents mattress from 40yrs ago. Sheets were tired, I felt disgusting lying there and thankful that it was only 1 night. Air con was not effective. Poor service and communication. When I checked in, I asked for a late checkout, they agreed 12pm and wrote it down. At 11.30 the next day they called, asking why I hadn’t checked out. I told them I had a late check-out which should be in their system, and can they send someone up in 5mins to take my bags. No one came. When I checked in, I asked would there be a spa menu. They said yes it is in the room. It wasn’t in the room, I called reception, they told me to call the spa, the spa told me to ask reception. Seriously, get your act together guys, I want to spend money at the spa and you don’t even want it. The guy at reception told me contradictory hours for the spa service times. Service wise- whenever I had to sign something, they put it in front of me and didn’t say a word- never experienced such rudeness at a hotel. It was a horrible stay and when I checked out, the lady asked how my stay was. I told her that I was disappointed, and the reasons why. Then to sort my payment, she directed me to another lady (whom I thought was more senior), who didn’t say a thing or ask how my stay was, simply printed the invoice for signing.
Séjour de 1 nuit en mars 2020

8/10 Bien

Nihal W.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good food and great service,
Séjour de 1 nuit en février 2020
Réponse de Mahaweli Reach Hotel le 24 févr. 2020
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! Thank you for taking time to recount your stay at Mahaweli Reach. It's a pleasure to note that the services rendered by our staff, the facilities provided and the wide array of food offered at Mahaweli Reach met your expectations. Looking forward to welcoming you again at Mahaweli Reach! Thank you

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Mahawell Reach Hotel was a welcome respite after many hours of driving. Large comfortable rooms with all the usual 4 star hotel inclusions. Great bed. The shower was over the bath and quite deep so if you have mobility issues I would recommend asking for a room with separate shower. The breakfast was the usual but nice buffet style (excellent omelette). We stayed two nights and this hotel was good.
Séjour de 2 nuits en janvier 2020
Réponse de Mahaweli Reach Hotel le 24 févr. 2020
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! Thank you for taking time to recount your stay at Mahaweli Reach. We are glad that you found the welcome at Mahaweli Reach refreshing after your long drive. Being The first five star hotel in the region we constantly strive to maintain the highest standards, thus its of great pleasure to note that you were satisfied by the amenities offered at Mahaweli Reach. Looking forward to your next visit! Thank you.

10/10 Excellent

pot, 日本

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
20年以上前から宿泊するホテル、相変わらずのコロニアルスタイルの良さを維持され気持ちの良い朝が迎えられます。食事が美味しいこともこのホテルに泊まる理由の一つです。
Séjour de 1 nuit en janvier 2020
Réponse de Mahaweli Reach Hotel le 24 févr. 2020
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! Your continuous patronage of our establishment is of great value to us and we hope we made each visit of yours' memorable. Mahaweli Reach is known for the wide variety of dishes offered, thus we are delighted to note that you too found this the same. Looking forward to your next visit! Thank you.

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The setting overlooking the Mahaweli River is simply beautiful. Lovely sunsets!
Séjour de 2 nuits en avril 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mars 2019

8/10 Bien

ARUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great hotel and location
great hotel and location
Séjour de 2 nuits en février 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice amenities, far from anything fun , okay to chill on the property
Séjour de 2 nuits en février 2019
Réponse de Mahaweli Reach Team le 28 févr. 2019
Dear Guests, Ayubowan! Greetings from Mahaweli Reach! We are happy to note that you enjoyed your stay with us and appreciate the time you took to recommend our property. It was indeed a pleasure to have served you and we are glad that our location and the overall experience contributed to a memorable stay. Looking forward to welcoming you again to the Mahaweli Reach! Thank Yoiu

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bra hotell. Lekkert med ett fantastisk personale. Trenger nok en restaurering. Særlig badene!!
Séjour de 2 nuits en décembre 2018
Réponse de Mahaweli Reach Team le 28 févr. 2019
Dear Guests, Ayubowan! Greetings from Mahaweli Reach! We are delighted to note that our staff made your time spent at Mahaweli Reach comfortable and memorable. We will continue to develop our product and services in order to ensure an even better experience in the future. We hope you will give us an opportunity to welcome you once again to the Mahaweli Reach! Thank you,

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kandy
Sehr schöne Anlage und tolle Zimmer. Essen war gut.
Séjour de 2 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was very welcoming and helpful, we had our itinerary discussed and we also learned about the places we could visit in a better way. Cleanliness and maintainance 10/10 Very Polite staff The menu can be
Séjour de 2 nuits en novembre 2018

10/10 Excellent

Chandana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
lovely staff.... tired hotel but still good
Staff were lovely. Hotel is old. public areas like the pool are gorgeous. rooms are tired but big. Walls are very thin and can hear everything. Breakfast was mediocre. Easy to get tuk tuk to town. Staff are fantastic
Séjour de 2 nuits en novembre 2018
Réponse de Mahaweli Reach Team le 13 nov. 2018
Dear Guest, Ayubowan! Greetings from Mahaweli Reach! Thank you for taking your time to send in your feed back relating to your time spent with us at Mahaweli Reach. It is heartening to learn that you appreciated the services rendered by our colleagues, the spacious room, the sparkling free form pool and the view that you capture from our sprawling gardens on the banks of the Mahaweli River. All the same it is with concern we note your comments and observations and shall certainly take all corrective measures since we endeavour to maintain high standards of facilities and services across our property.

10/10 Excellent

Pratap

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All excellent
Séjour de 3 nuits en octobre 2018

8/10 Bien

Simla

Kandy property not the best but city is awesome 👏
Property is very average and our room had to be changed as the shower was broken .. would not recommend this property to anyone .. they have river cruise which was very depressing :-((
Séjour de 1 nuit en octobre 2018
Réponse de Mahaweli Reach Team le 13 nov. 2018
Dear Guest, Ayubowan! Greetings from Mahaweli Reach! We sincerely appreciate you sparing your time to review our property and services furnished to you whilst you were with us at Mahaweli Reach. We sincerely regret that certain aspects had not been up to your expectations and shall definitely take all remedial measures since we strive hard to ensure a pleasant and memorable stay for all our guests.

6/10 Satisfaisant

Ahmad

Les points forts : Propreté et confort de la chambre
جيد من ناحية الموقع والنظافة ..
الفندق نظيف وموقعه ممتاز .. لكن هناك تاخير في تسجيل الدخول والخروج.. لانه على حسب كلامهم الحجز غير موجود .. لا اعلم بسبب من الفندق ام بسبب الفندق .. التعامل مع موظف الاستقبال جدا كان سيئ.. قام بطلب اكثر من ٨٢ دولار إضافية للاطفال .. وبعد التحدث من مديرة الاستقبال تم دفع نصف المبلغ تقريبا ..
Séjour de 3 nuits en août 2018

10/10 Excellent

Hanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel that is a sight itself. Kandy is a bit hectic and noisy city, but the area where the hotel is located is very quiet and beautiful and easily accessible with tuktuk (hotel has its own tuktuk driver also so getting to the city is easy). Rooms were clean, staff was helpful and food was good. I recommend to take also the breakfast when booking the room, it is really worth of paying a little extra.

10/10 Excellent

Mario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really great service from all the staff.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Great comfortable stay at this hotel about 3 km outside Kandy but be aware the roads are very busy so can take a while to get into town
Séjour de 2 nuits en février 2018

10/10 Excellent

Ahmed, Lebanon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Hotel & Awesome Staff!
We absolutely love this hotel! The hotel itself if amazing and the staff were exceptional. Ask for Damith, he is an amazing person with a lot of attention to detail. We strongly recommend this hotel to everyone. We stayed here one night only and we should have booked at least two nights. Wonderful hotel, amazing food selection between all the hotels we stayed at in Sri Lanka. Very well done, good job to everyone!
Séjour de 1 nuit en novembre 2017

8/10 Bien

Tea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Engels hotel
Een hotel met een engelse uitstraling. Een oase van rust in een zeer druk gebied. Het hotel is prachtig. Alleen in de omgeving is niets te doen. Dasrvoor moet je masr Kandy.
Séjour de 2 nuits en juillet 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not even a 1-star hotel
From check-in to check-out a terrible experience. Very noise rooms, very old rooms, very bad maintained rooms. A lot of ongoing construction work going on.
Séjour de 2 nuits en juillet 2017

10/10 Excellent

Ross

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful gardens and swimming pool. Fantastic food. Attentive, friendly staff.
Séjour de 4 nuits en juillet 2017

10/10 Excellent

Mohammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
فندق راقي ورائع جظا
فندق رائع وجميل بمهنى الكلمة وراقي والموظفين أرقى وكل شي أعجبني وأتمنى أن أعود مرة أخرى لهذا الفندق الرائع
Séjour de 2 nuits en juin 2017

10/10 Excellent

Richard, East Sussex UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location on the river
Lovely location on the river, a little away from the centre of Kandy but only a short tuc tuc ride so no real problem. Very good buffet breakfast & evening meal. Pity there was no beer over the New Year period!

10/10 Excellent

Britt

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Greit hotell som ligger nærme Kandy
Da Hotels.com ikke hadde lukket booking mulighetene, måtte vi vente i over 2 timer for å få rom.

10/10 Excellent

Ijaz, Dubai, UAE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 star hotel by the longest river in Sri Lanka
Hotel located in a scenic area (had some time locating it as decided to drive on my own) but wouldn't be a problem if one hires a local taxi. Hotel staff were very courteous right from the reception till the house keeping / engineering staff. Food was awesome (at least to me) as I gorged myself on Sri Lankan food - sea food, hoppers, rotis, sambols, etc simply put a wide variety of international and Sri Lankan food. Lots of things to do - boat rides, swim in the pool, visit the historical botanical gardens located a few kilometres away, visit the heritage sites (Dalada Maligawa - Lord Buddha's relics are kept and venerated by the Buddhists) and lots more. Certainly was a change from the humid weather one found in Colombo and the towns we visited on the coast - Galle, Kalutara etc. Wouldn't hesitate to recommend this hotel to all my friends. Keep up the good work of and all the best, Regards Ijaz

6/10 Satisfaisant

Johannes

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Réponse de General Manager le 7 mars 2017
Thank you,

8/10 Bien

Ahmed

Les points forts : Propreté, personnel et service, confort de la chambre
Réponse de General Manager le 1 mars 2017
Dear Mr Ahmed, Thank you for rating us on expedia. Best regards, Rodney Armstrong Resident Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is pretty nice. Offered welcome drink, and very rich breakfast. The place is like a garden, with many different flowers.
Réponse de General Manager le 7 févr. 2017
Dear Guest, Ayubowan! Greetings from Mahaweli Reach! We truly appreciate your gracious words in recommending our property. We endeavour to maintain the high standards of service and quality of cuisine ; and are pleased to note we have been able to facilitate great memories of your stay at our hotel. Thanking you and we look forward to welcoming you once again at the Mahaweli Reach on your next visit!

2/10 Horrible

Howard, Charleston, SC

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Refused to honor reservation
Would not let us through the gate. We had paid in full through Orbitz. They couldn't find it. We asked if they had a room. They said yes but we could not have it because all arrangements had to go through Colombo. We had driven 4 hours from Kandy and they left us without a place to stay. AND THEY HAD A ROOM!@!!
Réponse de Rodney le 6 févr. 2017
Dear Guest, Ayubowan! Dear Guest, We regret any inconvenience caused to you, though as a hotel based in Kandy, we carry out all transactions in Kandy and do not require arrangements to be made in Colombo. Further, the property remains open to visitors. Thank you,

10/10 Excellent

gurhan33, Istanbul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise
Although i checkek all reviews i was not expecting sort of warm welcome and kind servie shown during our stay From the reception to house keeping,from the bar to resturant, feom the concierge to spa bali massage all excelent left there with good Memories thank you all
Réponse de Rodney le 6 févr. 2017
Dear Guest, Ayubowan! Greetings from Mahaweli Reach! We are truly happy to have been able to provide you both a memorable stay for you both and take this opportunity to express our sincere appreciation of your gracious recommendation of our product and services. It was indeed a pleasure to have served you and to have had you as our guests. Thank you 

4/10 Médiocre

G L F, usa

Les points forts : Propreté et personnel et service
Older hotel needs renovation. Beds are very hard. Lots of Asian tour groups and large weddings take over hotel. Too far from town. Expensive food and drink. Service ok, but very slow. Spa was excellent but expensive. Beautiful flowers around pool. Would stay somewhere else next time.

4/10 Médiocre

DLMR, Washington DC

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Let down
Nice hotel- beautiful landscape. Focused on Asian tour groups. Unfortunately, the restaurant was closed for our stay and we were forced to eat in their conference center for breakfast and dinner. Construction noise at pool during day. All that dampened our stay. Hotel is far from Kandy center. would choose another hotel next time.

4/10 Médiocre

STANISLAV

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Очень снобисткий 3* отель
Очень плохие впечатления об отеле. Очень снобисткий отель. Когда был 5, сейчас твердая 3. Но замашки от пятизвездного отеля остались. Дали номер с подтекшим потолком, кондиционер работал никак, в туалете был постоянный риск засорения. Больше 2 дней лучше не останавливаться, отель находится далеко от Канди, рядом нет нормальных кафешек, все в центре Канди. Сам город, озеро, храм классный. Цены в ресторане очень завышенные. Бронировал на 6 дней, съехал на 4 сутки, было дождливо, в бассейне холодно. Деньги за два дня не вернули. Номер очень старый.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
Good, but no view The bathroom was not clean Bedsheet not clean

8/10 Bien

Ali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It is ok, but not Waaaw
the hotel is fine and beautiful. One major issue: the design of the shower in the rooms is disastrous. the shower is hooked way too far on the wall and you have to bend to reach to the water. I am surprised how the management approved such a design?

8/10 Bien

nicola, milano

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bello ma.....
L'hotel e' accettabile, le camere grandi, la vista e la posizione ok ma il cibo scadente. La piscina e' meravigliosa. Questo hotel e' invaso da arabi con mogli con il burka nero, quindi se vi disturba come lo ha fatto a me non ci andate.

10/10 Excellent

Mushtaq

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel in Kandy (not in downtown),
Good hotel on the river with a good restaurant. The fitness center was a bit run down, but the rest of the hotel and the staff was excellent. Good price.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visit to Kandy
Spännande och annorlunda