Plage, chaises longues, parasols, serviettes de plage
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Avis sur The Westin Hapuna Beach Resort

4 out of 5
The Westin Hapuna Beach Resort
62-100 Kauna'oa Drive, Kohala Coast, Kamuela, HI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 558 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 275 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1004." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ce que nous aimons les plus c’est son emplacement sur une plage fantastique. Le prix est élevé c’est ce qu’in aime le moins.
Séjour de 15 nuits en mars 2019
Réponse de Guest Services Team le 4 avr. 2019
Mahalo for your review, it was our pleasure to have you as our guest.

10/10 Excellent

Martin, Blainville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Endroit merveilleux!
Séjour fantastique dans un endroit merveilleux. La plage est belle, plusieurs options de restaurants intéressantes, surtout que nous avons également accès au resort Mona Kea et le resort est vraiment très beau.
Séjour de 2 nuits en juillet 2018
Réponse de Guest Services Team le 9 août 2018
We are glad to see you took advantage of the many dining options available both at our resort and at our sister property, Mauna Kea Beach Hotel. Thank you for your review!

8/10 Bien

Marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel
Très bel hotel, très grand. Service irréprochable. Pas de bruit en chambre. La plage est juste en bas de l'hotel, elle est très belle et très grande. On peut avoir des chaises longues et des parasols gratuitement. Seul bémol, le prix des restaurants
Séjour de 2 nuits en juillet 2018
Réponse de Guest Services Team le 7 août 2018
Thank you for sharing your experience regarding your recent stay. We are delighted to see you had a wonderful time enjoying the beautiful property and white-sand Hapuna Beach. Mahalo!

10/10 Excellent

Peter, Carouge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant, avec accès direct à la plage
Les chambres sont très propres, le personnel accueillant et la situation de l'hôtel est extraordinaire.
Séjour de 8 nuits en février 2018
Réponse de Guest Services Team le 19 avr. 2018
It is always our pleasure providing our guests with friendly and helpful service. We are glad to see you had a great time enjoying the beautiful property and room. Mahalo!

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2017
Thank you for choosing to stay with us and taking the time to share your feedback!

8/10 Bien

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2017
Thank you for your feedback. We hope you had a wonderful stay!

6/10 Satisfaisant

Benjamin, Chartres

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Plage top, staff nul
Les employées sont trop occupés à téléphoner, on voit bien qu'on les dérange à chaque fois. Hotel bruyant à cause des travaux. Cependant les chambres sont superbes et si vous pouvez avoir une vue sur la magnifique plage d'Hapuna c'est le must! D'ailleurs l'emplacement de l'hotel directement sur cette magnifique plage est un vrai plus.
Séjour de 1 nuit en septembre 2017

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poer outage for a full day. Beacg are a disaster (full of debris), family pool deck under reconstruction (jack hammers ongoing throughout the day), limited restaurant options.
Séjour de 11 nuits en mai 2024

10/10 Excellent

BERNARD JACOB MEYER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Westin Hapuna Team le 24 mai 2024
Aloha Guest, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure hosting you at The Westin Hapuna Beach Resort, and we hope to see you again soon. Mahalo,Westin Hapuna Team

10/10 Excellent

Noah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great top of the line resort.
Séjour de 5 nuits en avril 2024
Réponse de Westin Hapuna Team le 5 mai 2024
Aloha Noah, Mahalo for being our guest and for taking the time to share your generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Hapuna Beach Resort, and we hope to see you again soon. Mahalo,Westin Hapuna Team

10/10 Excellent

Callee

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing!
Séjour de 6 nuits en mars 2024

10/10 Excellent

Laura Sabina, Bellevue

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en avril 2024
Réponse de The Westin Hapuna Beach Resort team le 26 avr. 2024
Aloha Laura and mahalo for your review. We are thrilled to hear that you enjoyed your stay with us!

10/10 Excellent

Loic

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort, beautiful beach, nice swimming pool
Séjour de 3 nuits en avril 2024
Réponse de The Westin Hapuna Beach Resort team le 23 avr. 2024
Mahalo for sharing your experience, we are pleased to hear that you enjoyed your stay!

4/10 Médiocre

Akiko

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Westin Hapuna Team le 24 avr. 2024
Aloha Akiko, Mahalo for being our guest and for sharing your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Mahalo,Westin Hapuna Team

10/10 Excellent

Adam, Batesville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach and pool were great and well as the dining options.
Séjour de 6 nuits en avril 2024
Réponse de The Westin Hapuna Beach Resort team le 23 avr. 2024
We are thrilled to hear that you enjoyed your stay with us. Mahalo!

8/10 Bien

Kenneth, Bellevue

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved this place. Everyone was very friendly and nice. The beach is excellent. The little turtle snorkeling area is excellent. A few things that could improve includes 1) more dining options/places, 2) more scheduled activities, and 3) getting blackout curtains in the room.
Séjour de 6 nuits en mars 2024
Réponse de The Westin Hapuna Beach Resort team le 8 avr. 2024
Aloha Kenneth and thank you for your wonderful review. Thank you for taking the time to visit and for providing your feedback - we will certainly take this into consideration. Mahalo!

10/10 Excellent

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic property ! Wales spotted every days from all the decks and bedroom! Will be back for more! Chrisyophe
Séjour de 3 nuits en mars 2024
Réponse de GENERAL MANAGER le 22 mars 2024
Aloha Christophe, Mahalo for your perfect rating. The Westin Hapuna Beach Resort features oversized and well-appointed hotel guestrooms and suites, all with beautiful ocean and sunset-facing views from their private lanai. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Your comments were a pleasure to read, and we are excited to see you again soon.Mahalo,Westin Hapuna Team

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, friendly staff. Loved it!
Séjour de 8 nuits en juillet 2023
Réponse de The Westin Hapuna Beach Resort team le 26 mars 2024
Aloha Rebecca, and thank you for recognizing our property and staff. We hope to welcome you back soon!

10/10 Excellent

Mark Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was great! Everyone was so friendly. Liked having the small cafe to get breakfast items. The Lava restaurant was nice and convenient. Loved the cabanas with food/drink service. Sometimes, that service was slow. Being able to rent chairs to take to other beaches was really nice!
Séjour de 6 nuits en février 2024
Réponse de The Westin Hapuna Beach Resort team le 11 mars 2024
Aloha Mark and mahalo for your review of The Westin Hapuna Beach Resort. We hope to have the opportunity to welcome you and your family back soon!

10/10 Excellent

Yevgeny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, very clean, quiet. Nice beach, easy access. And most amazing view I have ever seen.
Séjour de 4 nuits en février 2024
Réponse de The Westin Hapuna Beach Resort team le 4 mars 2024
Aloha Yevgeny and thank you for your review of The Westin Hapuna Beach Resort. We hope to welcome you back soon!

10/10 Excellent

Donald

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a very nice resort, although it is a it isolated.
Séjour de 5 nuits en février 2024
Réponse de The Westin Hapuna Beach Resort team le 26 févr. 2024
Mahalo for sharing your positive review! We are thrilled you enjoyed your visit and hope to welcome you back one day soon. Aloha.

8/10 Bien

Lindsey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hāpuna
We came for a family vacation. Barely wanted to leave the hotel. Everything you need right here. Beautiful stay. Great food. Will stay again.
Séjour de 11 nuits en février 2024
Réponse de The Westin Hapuna Beach Resort team le 15 févr. 2024
Mahalo for sharing your positive review! We are thrilled you enjoyed your visit and hope to welcome you back one day soon. Aloha.

10/10 Excellent

Jacobus

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hapuna has the best beach on the Kona coast right out your front door.
Séjour de 6 nuits en février 2024
Réponse de The Westin Hapuna Beach Resort team le 9 févr. 2024
Thank you for joining us to enjoying the white sand and blue waters of Hapuna Beach. Mahalo for sharing your review!

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kona coast getaway from CA
Nice property and a great beach. Breakfast buffet was a solid 10!!
Séjour de 4 nuits en janvier 2024
Réponse de Guest Services Team le 12 janv. 2024
Mahalo for sharing your positive review! We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back!

10/10 Excellent

Alexandra

Séjour de 4 nuits en janvier 2024
Réponse de Guest Services Team le 29 janv. 2024
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Sarah Lynn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this resort. It has gorgeous views at every hour of the day and night. The staff was super friendly, room was clean, bed was very comfortable, and the balcony included padded chairs to relax on. There are multiple food options and two small shops for essentials and gifts. Would definitely go back.
Séjour de 6 nuits en décembre 2023
Réponse de Guest Services Team le 27 déc. 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

4/10 Médiocre

ellen mary

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I cannot recommend this resort for $800 a night for a hotel room. The people were great but the beach area and pool areas were rundown and umbrellas, chairs, etc.. We’re falling apart peeling paint and worn out patio furniture by the pool. The food was extremely expensive and below average as were the drinks. A huge disappointment for the price.
Séjour de 11 nuits en décembre 2023
Réponse de Guest Services Team le 27 déc. 2023
Mahalo for choosing to stay with us. We apologize that all of your expectations were not met and want you to know that your feedback has been shared with key department team leaders so that wherever possible, corrections might be made. We hope to have an opportunity to welcome you back.

10/10 Excellent

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was absolutely amazing! Our room was wonderful and the property is beautiful. The only very minor frustration was during breakfast the birds were everywhere a few days we were eating on the deck. It was quite distracting. Even so, I highly recommend this property!
Séjour de 10 nuits en décembre 2023
Réponse de Guest Services Team le 27 déc. 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that overall you enjoyed your stay and found the hotel and team members have met your expectations. We look forward to welcoming you back!

8/10 Bien

Doug

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expensive and lovely.
Séjour de 10 nuits en décembre 2023
Réponse de Guest Services Team le 27 déc. 2023
Mahalo for your review! We hope you had a great time enjoying everything The Westin Hapuna Beach Resort has to offer. We look forward to welcoming you back.

8/10 Bien

Joshua

Séjour de 6 nuits en décembre 2023
Réponse de Guest Services Team le 18 déc. 2023
Mahalo for your 4-star rating! We appreciate it!

10/10 Excellent

Christopher Matthew, Franklin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing property. This may have been the nicest resort we’ve ever stayed at - clean facilities, wonderful beach, friendly staff. Felt very premium. Only downsides were the lack of dining choices (there may only be one option at a given time) and how removed it was from shopping (including grocery stores) and other restaurants.
Séjour de 6 nuits en décembre 2023
Réponse de Guest Services Team le 18 déc. 2023
Mahalo for your review. We're glad you enjoyed your stay and will share your comments with our Food and Beverage team in order to improve our offerings.

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de The Westin Hapuna Beach Resort team le 5 févr. 2024
Thank you for your review, we are so happy to hear that you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Roya

Séjour de 5 nuits en décembre 2023
Réponse de Guest Services Team le 18 déc. 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en décembre 2023
Réponse de Guest Services Team le 18 déc. 2023
Mahalo for your 10-star rating! We appreciate it!

8/10 Bien

Jorge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice place to stay
Séjour de 4 nuits en décembre 2023
Réponse de Guest Services Team le 18 déc. 2023
Mahalo for your review! We are delighted to hear you enjoyed your stay. Hope to welcome you back soon!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2023
Réponse de Guest Services Team le 18 déc. 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Albert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The vibes were immaculate. The staff was so helpful and friendly, every amenity to the resort was easily accessible, and the views were breathtaking.
Séjour de 6 nuits en novembre 2023
Réponse de Guest Services Team le 18 déc. 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Kat

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay. The staff is friendly and helpful. The hotel is beautiful. We enjoyed the breakfast package and thought the breakfast was great. The other restaurants food left something to be desired for the price, but still good overall. The beach was clean and pristine. We easily booked all our excursions through the hotel and it made payments simple and applied to our room. A perfect getaway
Séjour de 8 nuits en novembre 2023
Réponse de Guest Services Team le 24 nov. 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that overall you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Richard

Séjour de 7 nuits en novembre 2023
Réponse de Guest Services Team le 18 déc. 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is amazing, the breakfast buffet is delicious. We are a gluten free (celiac) family and the gluten free options were not that great (and in one case, not even GF even though it stated it was.) Just be aware if you have food restrictions. But the place is absolutely amazing.
Séjour de 7 nuits en septembre 2023
Réponse de Guest Services Team le 24 nov. 2023
Mahalo for your feedback. We're glad overall you enjoyed your stay and will share your comments with our Food and Beverage team in order to improve our offerings

10/10 Excellent

Levi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply amazing
Réponse de Guest Services Team le 20 nov. 2023
Mahalo for your review! We are delighted to hear you found the resort to be amazing. We look forward to welcoming you back!

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en novembre 2023
Réponse de Guest Services Team le 17 nov. 2023
Mahalo for you 5-star rating. We appreciate it!

4/10 Médiocre

Irene

Les points faibles : Infrastructures et conditions de l’hébergement
Old and to expensive. Staff at the Pool unfriendly and not helpful !!! Running for sunchairs > just a no go. Never ever would we book again! The staff at the reception and valet parking were absolutely friendly!!!
Séjour de 6 nuits en novembre 2023
Réponse de Guest Services Team le 14 nov. 2023
Ensuring our guests enjoy their stay is our number one priority and we apologize that we fell short. We will share your feedback with the team to better service our customers in the future. Mahalo.

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our 3rd stay here at the Hapuna. The hotel Manager Daniel went out of his way to accommodate us at the Meridian Restaurant. THANK YOU and Michael, and Linda Via for a memorable stay. Mahalo
Séjour de 7 nuits en octobre 2023
Réponse de Guest Services Team le 6 nov. 2023
Mahalo for your review. We appreciate you recognizing the many team members who provided exceptional customer service to help deliver a great experience! We look forward to welcoming you back!

10/10 Excellent

Henry C

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort. Exquisite views and amazing design.
Séjour de 4 nuits en octobre 2023
Réponse de Guest Services Team le 11 nov. 2023
Mahalo for your review! We are delighted to hear you found the hotel have met your expectations. We look forward to welcoming you back.

8/10 Bien

Bryant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Limited food options.
Séjour de 5 nuits en juillet 2023
Réponse de Guest Services Team le 31 oct. 2023
Mahalo for your feedback. We're glad overall you enjoyed your stay and will share your comments with our Food and Beverage team in order to improve our offerings.

10/10 Excellent

Jean-Claude

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing and worth every penny
Séjour de 6 nuits en octobre 2023
Réponse de Guest Services Team le 31 oct. 2023
Mahalo for joining us to experience everything the Mauna Kea Beach Hotel has to offer. We hope to have the pleasure of welcoming you back!

8/10 Bien

Michael J, Fargo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service from staff was exceptional. This started at check-in and included housekeeping. The room was also exceptional with a great view and extremely comfortable bed and linen. Truly enjoyed the availability of cold filtered water.
Séjour de 7 nuits en octobre 2023
Réponse de Guest Services Team le 31 oct. 2023
We are glad to hear you had a wonderful time enjoying everything The Westin Hapuna Beach Resort has to offer. Should your travels bring you back to the Island of Hawai'i, we hope to have the pleasure of having you as our guest. Mahalo!

10/10 Excellent

Jennie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Westin Stay
The hotel is beautiful. The whole family enjoyed spending time in the family pool and having the swim beach right there was amazing! The staff were friendly. The restaurants had great variety of delicious food.
Séjour de 6 nuits en octobre 2023
Réponse de Guest Services Team le 23 oct. 2023
We are glad to hear you had a wonderful time enjoying everything The Westin Hapuna Beach Resort has to offer. Should your travels bring you back to the Island of Hawai'i, we hope to have the pleasure of having you as our guest. Mahalo!

6/10 Satisfaisant

Vernon

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Limited dinning options. They have two signatures restaurants that are good. Everything else is subpar and overpriced.
Séjour de 9 nuits en octobre 2023
Réponse de Guest Services Team le 23 oct. 2023
Mahalo for taking a moment to share your thoughts regarding your recent visit. We appreciate the feedback and will certainly explore the points you've raised so that we can improve our offerings.