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Avis sur Silver Springs Hotel Uganda

3.5 out of 5
Silver Springs Hotel Uganda
Kampala, Plot 76A/D Portbell Road., Kampala

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 17." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 17." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 17." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 17." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 17." "

8,8/10

Propreté

7,6/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

PATRICK

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was wonderful during my Silver Spring Hôtel Bugolobi Kampala
Séjour de 3 nuits en avril 2023
Réponse de jo le 22 mai 2023
thanks for the complement and support.

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dining options was limited
Séjour de 3 nuits en juin 2023
Réponse de j le 14 août 2023
we shall review the same

8/10 Bien

Paul

Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Jacques

Voyage d’affaires
The hotel was fair for the price. However, fruits in the morning's breakfast was always the same. Efforts could be been made to add variety.
Séjour de 7 nuits en août 2022
Réponse de j le 15 sept. 2022
well noted and this shall be addressed. thanks for the support.

8/10 Bien

Micheal

Les points forts : Propreté
Séjour de 3 nuits en novembre 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 5 nuits en août 2021
Réponse de joe le 25 août 2021
much appreciated and you welcomed back.

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Mattress was so hard!!!
Séjour de 2 nuits en août 2021
Réponse de joe le 25 août 2021
my sincere apologies and the matter will be addressed.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at Silver Springs Hotel, Bugolobi in Kampala, A very beautiful and serene hotel with a peaceful outdoor garden ambience. I found it to be very inviting, and clean and comfortable and safe. Wi-Fi was good. Nathan and Staff was very polite, courteous and accommodating. Airport Pick-Up was arranged for an additional cost. Toilets near the Front Desk were very, very Clean. I enjoyed our dinner and breakfast buffet in the Hotel Restaurant. The children absolutely loved the beautiful swimming pool. We purchased 1-hour swimming lessons for our 7 year old. The one-on0one lesson started on the shallow end of the pool, by the end of the hour he was at the deep end of the pool. Silver Springs is my Go-To Hotel whenever I am in Kampala. I did not utilize the gym or conference/banquet facilities.
Séjour de 1 nuit en juin 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first time staying overnight at this property ... it was decent and clean and comfortable. Would definitely stay again.
Séjour de 1 nuit en juin 2021
Réponse de joe le 10 juin 2021
your complements are highly appreciated.

10/10 Excellent

Reidar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
oase
Godt skjermet mot den travle trafikken i gatene utenfor. Opplevdes derfor litt som en oase
Séjour de 1 nuit en février 2020
Réponse de jo le 2 mars 2020
your support and feedback is much appreciated.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en septembre 2019
Réponse de joe le 14 oct. 2019
your feedback is highly valued and appreciated. thanks for staying with us as we strive to better our services.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sehr schöne Anlage, Zimmer jedoch etwas veraltet, Essen gut, Personal sehr freundlich und hilfsbereit
Séjour de 2 nuits en mai 2019

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good business hotel
Good hotel for business, with decent rooms and friendly service. Gym facilities are good but you have to pay for them
Séjour de 3 nuits en juillet 2018
Réponse de joe le 29 sept. 2018
thanks for the compliment. the package includes swimming and internet access. the health club is charged separately. next time you are around I will give you a complimentary for it.cheers

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre
Silver Shambles Hotel
Firstly at check in the reception could not find my booking. The Indian buffet was awful and there was little alternative and the restaurant only had one menu. I decided to eat the Indian buffet which was limited as the trays were nearly all empty. I took what I could then the staff started to remove the trays and when I asked for naan bread they advised me that the chef had stopped making it so there was none available. The service was slow. Ice put in my drink when I asked not to. The room was ok but the shower was cold. There was one child size bath robe for two adults. At the Pebbles bar my fruit juice took 45 minutes to arrive. The evening barbeque had no option for vegetarians. The pool was the size of a postage stamp. To use the large pool was an extra fee which was misleading on the website. The gym was also an extra cost. Some machines in the gym were dated and from the 90's. The housemaid woke me up at 8am to collect dirty towels but never replaced them so I had to use my own. The satellite TV didn't work when it rained. When it did the picture was grainy. I will never return to this hotel. This hotel is run by an utterly shambolic staff who were slow, didn't listen to requests and inconsiderate.
Séjour de 1 nuit en juin 2018
Réponse de j le 14 juin 2018
apologies for the "awful" treatment you got.however this is he first time we are reading such remarks from a client. Our rooms have satellite and DSTV and so when it rains the signal is normally interfered with.TV signals broadcasting in Africa are terrestrial and so weather interferes with them.. secondly barbeque is meant for non-vegs..you cant have vegetables on a barbeque grill.the one menu u say we have has both vegetarian and non vegetarian dishes. you ought to have selected your dish from the menu. its one but vast with many dishes. the issues of the naan, towel and juice is unacceptable and we will get to the bottom of it.. otherwise we take your complains positively and thanks you for them.