Les notes se basent sur un nombre total de 781 avis vérifiés

4,2 sur 5
Recommandé par 85 % des clients
4,2 Propreté de la chambre
4,4 Services et personnel
4,3 Confort de la chambre
4,1 Conditions de l'hôtel
Avis Expedia vérifiés
1 sur 5
par un voyageur vérifié

Fuyez !!!

Publié le 1 janv. 2020 sur Hotels
Horrible!!! Des bâtiments vétustes avec des couloirs sordides et extrêmement sales, une humidité terrible au point que les draps semblaient mouillés, une odeur très dérangeante,l’obligation de prendre un buggi pour y accéder, et j’en passe ! Vraiment très très déçus par cet établissement qui ne mérite en rien ses étoiles. Fuyez !!!
Commentaire laissé par : Direction de l'hôtel
5 janv. 2020 par Benz , Direction de l'hôtel
Dear Mr.David, Thank you very much for your valued feedbacks concerning to the cleanliness qualities We certainly appreciate your detailed overview. Needless to say, I was more than disappointed to learn that your recent stay with us was not a very pleasant one Please accept our sincerely apologies for the inconvenient which caused you during your staying recently with us Once again, Mr.David thank you for taking time out of your busy schedule to provide us with your feedback. It is only through comments such as yours that we are able to improve our product and levels of service Sincerely, Watcharapon Sitongkam
4 sur 5
par un voyageur vérifié

Publié le 16 sept. 2019 sur Hotels
Séjour positif avec quelques léger problèmes...douche qui fonctionnait mal, pas de shampooing....
Commentaire laissé par : Direction de l'hôtel
16 sept. 2019 par Julian Keller, Direction de l'hôtel
Dear Paola, Warm Greetings from Hyatt Regency Phuket Resort! Thank you very much for high score rate on your recent stay in our resort. We really appreciate your feedback and are glad you had a great time with us. We look forward to being your resort of choice when you travel back to Phuket, please do not hesitate to contact us should you require any further assistance and we certainly look forward to welcoming you back in the near future. With kind regards, Mr. Julian, Keller Front Office Manager
1 sur 5
par un voyageur vérifié

Publié le 22 août 2019
Accueil tres decevant Personnel pas agreable Hotel non adapte aux enfants Hotel en travaux
Commentaire laissé par : Direction de l'hôtel
22 août 2019 par Julian Keller, Direction de l'hôtel
Dear Anonymous, Warm greetings from Hyatt Regency Phuket Resort! We certainly appreciate your detailed overview. Needless to say, I was more than disappointed to learn that your recent stay with us was not a very pleasant one. It would be highly appreciated if you could address the reasons for your dissatisfaction in order for us to be able to take according action and to improve our services in those areas. Please accept our sincere apologies for the shortfalls you experienced, rest assure that these are given immediate attention for improvement and the issue had already brought to the attention of the respective department managers. Please let me know if you are planning to visit us again in the near future, it would be a pleasure to personally welcome you back to our improved hotel. Sincerely, Julian Keller Front Office Manager
1 sur 5
par un voyageur vérifié

Publié le 1 mai 2019
Nous n’avons rien aimé sa sent très mauvais nous attendons toujours le remboursement depuis dimanche
Commentaire laissé par : Direction de l'hôtel
9 mai 2019 par Benz , Direction de l'hôtel
Dear Anonymous, Please allow me to find out more information such as your confirmation number or last name so that I can do further process of investigation Looking forward to hearing from you Best regards, Benz
1 sur 5
par un voyageur vérifié

Publié le 28 avr. 2019
Infrastructure jolie mais pas entretenu. Carrelage cassée , câble électrique qui pend ,...
Commentaire laissé par : Direction de l'hôtel
8 mai 2019 par Julian Keller , Direction de l'hôtel
Dear Anonymous, Thank you very much for taking the time to complete the Guest Satisfaction Survey regarding your recent stay at the hotel. We appreciate the feedback which you have provided us with We certainly appreciate your detailed overview. Needless to say, I was more than disappointed to learn that your recent stay with us was not a very pleasant one. We are sorry to learn about the service shortfalls you experienced especially in regards the maintenance quality Please accept our sincere apologies for the shortfalls you experienced, rest assure that these are given immediate attention for improvement and the issue had already brought to the attention of the respective department managers. Sincerely your Julian Keller
5 sur 5
par un voyageur vérifié

Publié le 26 avr. 2019 sur Hotels
Commentaire laissé par : Direction de l'hôtel
27 avr. 2019 par Julian Keller, Direction de l'hôtel
Dear Martin, Warm Greetings from Hyatt Regency Phuket Resort! Thank you very much for high score rate on your recent stay in our resort. We really appreciate your feedback and are glad you had a great time with us. We look forward to being your resort of choice when you travel back to Phuket, please do not hesitate to contact us should you require any further assistance and we certainly look forward to welcoming you back in the near future. Sincerely, Julian Keller Front Office Manager
4 sur 5
par un voyageur vérifié

Publié le 12 avr. 2019
Très belle piscine, petit déjeuner varié le seul bémol est la navette payante pour aller sur patong.
Commentaire laissé par : Direction de l'hôtel
12 avr. 2019 par Julian Keller, Direction de l'hôtel
Dear Momo, Warm Greetings from Hyatt Regency Phuket Resort! Thank you very much for high score rate on your recent stay in our resort. We really appreciate your feedback and are glad you had a great time with us. We look forward to being your resort of choice when you travel back to Phuket, please do not hesitate to contact us should you require any further assistance and we certainly look forward to welcoming you back in the near future. Sincerely, Julian Keller Front Office Manager
5 sur 5
par un voyageur vérifié

Excellent souvenir 😄🌞

Publié le 28 mars 2019 sur Hotels
Magnifique hôtel en bord de mer, service parfait, très grande et agréable piscine, petit déjeuner extra, mais pas de plage praticable juste face à l’hOtel.
Commentaire laissé par : Direction de l'hôtel
28 mars 2019 par Julian Keller, Direction de l'hôtel
Dear Joelle, Warm Greetings from Hyatt Regency Phuket Resort! Thank you very much for high score rate on your recent stay in our resort. We really appreciate your feedback and are glad you had a great time with us. We look forward to being your resort of choice when you travel back to Phuket, please do not hesitate to contact us should you require any further assistance and we certainly look forward to welcoming you back in the near future. Sincerely, Julian Keller Front Office Manager
5 sur 5
par un voyageur vérifié

Publié le 19 mars 2019 sur Hotels
Commentaire laissé par : Direction de l'hôtel
20 mars 2019 par Julian Keller, Direction de l'hôtel
Dear Sabrina, Warm Greetings from Hyatt Regency Phuket Resort! Thank you very much for high score rate on your recent stay in our resort. We really appreciate your feedback and are glad you had a great time with us. We look forward to being your resort of choice when you travel back to Phuket, please do not hesitate to contact us should you require any further assistance and we certainly look forward to welcoming you back in the near future. Sincerely, Julian Keller Front Office Manager
4 sur 5
par un voyageur vérifié

Publié le 19 mars 2019
Les femmes de ménages qui viennent faire les draps tous les jours et le dépôt des bouteilles d’eaux dans la chambre. Cependant , la propreté de l’armoire ( tiroir ) restent à revoir. La piscine au top a part un jour sur 14 qui était sale. Accueil au top
Commentaire laissé par : Direction de l'hôtel
20 mars 2019 par Julian Keller, Direction de l'hôtel
Dear Anonymous, Warm Greetings from Hyatt Regency Phuket Resort! Thank you very much for high score rate on your recent stay in our resort. We really appreciate your feedback and are glad you had a great time with us. We look forward to being your resort of choice when you travel back to Phuket, please do not hesitate to contact us should you require any further assistance and we certainly look forward to welcoming you back in the near future. Sincerely, Julian Keller Front Office Manager
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