4/10 Médiocre
Matthew
1 sept. 2025
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our room had multiple large patches of black mold on the wall near the ceiling (wish I could post pictures here). Asked the front desk we could have a different room and they said they were completely sold out. Maintenance came by to clean the wall by just spraying a solution and wiping it, in an out in only a minute, then our room smelled like bleach and we couldn’t ventilate the room because the windows don’t open. I’m allergic to mold and my wife gets migraines easily from potent chemical-y smells. Told the hotel that this is not up to standards as a comfortable, let alone habitable room and that we should be appropriately refunded some amount. They said that since I booked through a third party and not the hotel directly that they couldn’t do so, but that they could give us 2 breakfast vouchers and 500 points (worth around $4 based on my searching) and they didn’t even add the reward points to my account. Very frustrating.
Matthew
Séjour de 2 nuits en août 2025
