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Avis sur Suasana All Suites Hotel

3.5 out of 5
Suasana All Suites Hotel
82C Jalan Trus, Bandar Johor Bahru, Johor Bahru, Johor Bahru

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 159 avis sur 347." "
Note des voyageurs de 8 (Bien), d’après 143 avis sur 347." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 347." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 347." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 347." "

8,6/10

Propreté

8,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jasmine

Voyage en famille avec de jeunes enfants
It was a convenient place to stay as it was opposite KOMTAR. It was a busy hotel so the place needs some regular maintenance.
Séjour de 3 nuits en mars 2024

8/10 Bien

Andy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Shan Ren

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything is good, except there is no TV feature to watch Netflix, or option for me to plug my HDMI cable on the tv. Else everything is good!
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Love the hotel but not this time round
I have stayed here multiple times and have always love the hotel. However this was the worse experience i had. Firstly the door was not functioning well. I had to change both my keycards at least 5 times over my 3 nights stay. Also when i check into the room, the tv was welcoming another guest name instead, it seem like they have just decided to swop my room. Also the shower head was set so high that i could not reach it and had to use the rain shower. I did not have these issues when i stayed in this hotel previously so i am not sure if it is this room. Just a suggestion, please install some racks in the shower for guests who would like to use their own toiletries.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Gary

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Than Htike, Singapore

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice location but room condition didn't meet the expected condition
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Jia wen

Les points forts : Confort de la chambre
Les points faibles : Propreté
Check in process was slow. Receptionist was inattentive. Ants spotted in toilet’s sink and dining table upon entering room.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Lim

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Zainal

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Hui Li

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It’s very near to City Square where we will do our usual shopping. It would be great if there is shuttle bus to bring guests to other shopping malls.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Chan

Voyage en famille
Les points forts : Propreté et confort de la chambre
An enjoyable stay!
Hotel is near to shopping mall and many eateries around the area. Hotel location is near to JB Sentral whcih is convenient and room is clean.
Séjour de 2 nuits en août 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Good apartment for a family staycation
We stayed in the 3 bedroom alartment and it was fantastic. It was clean and furnishings were in good condition. There was a kitchen and a dining area as well as hall/coffee table and small balcony. Very convenient location as well.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Chee Mun

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room are spacious & comfortable
Séjour de 1 nuit en juillet 2023

8/10 Bien

Lim

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Isma Alif

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Roy

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Wooi Chun

Voyage en famille
Les points forts : Propreté et confort de la chambre
Defects to follow up.
Room was comfortable. However there is some defects we found in the room need to be improve and I have spoken to the duty manager and housekeeping team. 1. Master room balcony sliding door has a cracked line and fingerprints. 2. Leaking stains found at master bed room ceiling, it is very weird when lying on the bed. 3. Master bed room grouting condition is not up to standard. 4. Living room toilet bowl seat cover loose. 5. Air vent grill seem like falling down. A silicone layer not fill up. 6. Ants coming out from the entrance door frame all the way till kitchen counter. 7. Living room window counter dusty and Fingerprints. (Housekeeping team have cleaned on the spot after received comment) I am happy with my stay and the fast response to the team and the room should need to do preventive maintenance.
Séjour de 1 nuit en juin 2023

8/10 Bien

Steven

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Flying pan & wok scratches faulty unable to use. Don't understand why was not change and it is not safe for cooking
Séjour de 2 nuits en juin 2023

10/10 Excellent

Lam

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

8/10 Bien

kai jin

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Area was quiet and accessible.
Séjour de 2 nuits en mai 2023

8/10 Bien

Firdaus

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Overall satisfied.
The apartment was nice, clean and spacious. The only thing i feel that needs improvement is the smell. Other then that all good
Séjour de 1 nuit en mars 2023

2/10 Horrible

Gan

Les points forts : Confort de la chambre
I was given at level 33 room 11 Check-in the wifi has no internet connection Check with reception counter and was told it takes a while Later after my dinner, check and found still the same wifi have no internet connection Reception counter told it is the server issues and get back to us but never Called again later & was told technician will come to my room and check Technician came and say it is not hotel server but the service provider outside No notice from the hotel or follow up at all till I check out Very disappointed stay at this hotel. Reception staff counter was unfriendly
Séjour de 1 nuit en février 2023

10/10 Excellent

Hui

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en février 2023

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Confort de la chambre
All good but cleanliness need to be improved
Location is good just next to city square, staffs are polite and helpful, room is big and good for friends / family to stay. However the cleanliness of the room need to be improved.
Séjour de 1 nuit en janvier 2023

10/10 Excellent

FIRDAUS

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice view and very good location..

10/10 Excellent

Noranah

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en octobre 2022

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en septembre 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Terence

Voyage en famille
too noise on the upper floor.. aircon blower is to loud
Séjour de 1 nuit en juin 2022

10/10 Excellent

SL

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Seamless check-in. Excellent service. Breakfast at the cafe can be improved.
Séjour de 2 nuits en juin 2022

8/10 Bien

Noorazam

Les points forts : Confort de la chambre
Séjour de 3 nuits en mai 2022

10/10 Excellent

Dato Adam

Séjour de 1 nuit en avril 2022

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Great hotel
Great hotel since my last visit. Only at current time the access to the hotel a bit challenge due to construction.
Séjour de 3 nuits en octobre 2021

10/10 Excellent

Zulkarnain

Voyage en famille
Les points forts : Propreté et confort de la chambre
Best apthotel in JB
Excellent room. Very clean. Nice view. Recommended.
Séjour de 2 nuits en septembre 2020
Réponse de Gerard le 18 sept. 2020
Dear Zulkarnain, Thank you for your review and for staying with us. We are delighted to read about it and for recommending us. We hope to see you again soon. Stay safe with your loved ones and warm regards.

10/10 Excellent

Hue

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Excellent
Séjour de 2 nuits en août 2020
Réponse de Gerard le 5 sept. 2020
Dear Hue, Thank you for your review. We truly hope that your stay was a memorable one. Please do not hesitate to contact us and hope to see you again soon. Warm regards,

8/10 Bien

Lu, KL

Voyage d’affaires
Les points forts : Propreté
Location is convenient and still quiet enough to rest.
Séjour de 1 nuit en août 2020
Réponse de Gerard le 31 août 2020
Dear Lu, Thank you for your kind review. We sincerely hope that you had a wonderful stay with us. We look forward to your next stay with us when vising Johor Bahru again. Warm regards,

8/10 Bien

Verna

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Cozy Apartment In Safe Area
nice cozy 2 bedrooms apartment with living room and kitchenette. there are basic dining plates and cutlery available. a huge fridge in the kitchen which is good too. mattress in bed is a bit hard but pillows are good for a comfortable sleep. 2 bathrooms in their apartment with hair blower, clothes iron and ironing board in the apartment. location is just across the street from City Square Mall with 7/11 and some food outlets on the lower floors of the apartment
Séjour de 2 nuits en mars 2020
Réponse de Gerard le 27 nov. 2020
Dear Verna, Thank you for your review on your stay with us. We hope to see you again soon when travel is easily accessible. Stay safe with your love ones. Warm regards,

10/10 Excellent

Noorazam

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Gerard le 27 nov. 2020
Dear Noorazam, Thank you for the perfect score. We do hope to see you again soon. Warm regards,

8/10 Bien

Hayatee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Gerard le 27 nov. 2020
Dear Hayatee, Thank you for the great score. We hope to see you again soon. Stay safe for now... Warm regards,

8/10 Bien

kiu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Gerard le 27 nov. 2020
Dear Kiu, Thank you for your stay with us and for the great score. We do hope to see you soon in JB. Warm regards,

10/10 Excellent

Tan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prime allocation
Séjour de 2 nuits en février 2020
Réponse de Gerard le 27 nov. 2020
Dear Tan, Thank you for staying with us and for the perfect score. We hope you are keeping safe and hope to see you again soon. Warm regards,

10/10 Excellent

Ahmed, Singapore

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, spacious! Near main shopping malls like komtar jbcc and city square
Séjour de 1 nuit en février 2020
Réponse de Gerard le 27 nov. 2020
Dear Ahmed, Thank you for your kind review and score. We are delighted to read about it. We hope to see you again soon. Warm regards,

8/10 Bien

Mohammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value
Nice, new building, convenient location if you intend to travel into Singapore too (otherwise there are more developed/newer areas to select from). The size and quality of apartment was great. Comfortable bed. Good service overall. Breakfast was good too, despite limited choices it was just about sufficient and had something to suit everyone’s preferences.
Séjour de 6 nuits en janvier 2020
Réponse de Gerard le 27 nov. 2020
Dear Mohammed, Thank you for your feedback. We will continue to improve and hope to see you again soon. Warm regards,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Hotel doesn't allow early or late check out for guests due to its popularity. Dining Hall Aircon noise is pretty loud for those who are light sleepers, probably needs some maintenance to fix it.
Séjour de 1 nuit en janvier 2020
Réponse de Gerard le 27 nov. 2020
Dear Anonymous, Thank you for your feedback. Over the months we have improved and will continue to improve based on the feedback gathered. We hope to see you again soon. Warm regards,

10/10 Excellent

Sg

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
높은 전망을 즐기는 아침 식사는 최고임 충분히 넓고 안락한 객실 저렴한 가격
Séjour de 1 nuit en janvier 2020
Réponse de Gerard le 27 nov. 2020
Dear Sg, Thank you for the perfect score. We truly hope to see you again soon to enjoy the great view while having your meal. Warm regards,

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean place. Everything is good except the aircon is not cold. Cool but not cold.
Séjour de 1 nuit en janvier 2020
Réponse de Gerard le 27 nov. 2020
Dear Anonymous, Thank you for your review. We have worked on the services and hope to see you again soon. Warm regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Gerard le 27 nov. 2020
Dear Anonymous, Thank you for your perfect score. We will surely look forward to your next stay with us when visiting JB. Warm regards,

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The apartment is clean and nice. Except the first day check in. We were unable to log in the wifi and the telephone is also not working unable to get thru the reception.. have no choice but to go down lobby to update the reception. As when we check in is quote late, so is understandable that facilities team is unable to rectify on the first night. So second day update the reception that the wifi is still not working. They quickly get technician to rectify. So overall is good.
Séjour de 2 nuits en janvier 2020
Réponse de Gerard le 27 nov. 2020
Dear Anonymous, Thank you for your detail feedback. Over the past weeks and months we have continuously worked on improving the experience for all of our guests. We hope to see you again soon. Warm regards,

2/10 Horrible

Rachael

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room and toilet smelly
I have stayed at Suasana Suites many times but this time I am extremely disappointed. When I checked in at 10.30pm the toilet was so smelly. It smelled like urine. Since it was a 1 bedroom apartment I couldn't ventilate it as my room will be smelly. Whole night couldn't sleep as the smell from the toilet getting stronger. When I went down at 11.15pm to tell the reception he said he will send some one but I told him I was going to get a bite so he said when I come back I inform him. When I got back there was no one at the reception counter. I thought he went to the toilet. So I called the reception when I went up but still no answer. My husband went down and said there was still no one there.. utterly disappointed.. and on top of that the WiFi not working. Very bad
Séjour de 1 nuit en janvier 2020
Réponse de Gerard le 27 nov. 2020
Dear Rachael, Thank you for your feedback. We can assure you over the months the team has been revamped and improved on the services. We hope to see you again soon. Stay safe with your love ones. Warm regards,