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Avis sur Holiday Inn Express & Suites Johor Bahru, an IHG Hotel

4 out of 5
Holiday Inn Express & Suites Johor Bahru, an IHG Hotel
Lot 512, Jalan Syed Mohd Mufti, Johor Bahru, Johor

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 82 avis sur 159." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 159." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 159." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 159." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 159." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Catherine

Séjour de 1 nuit en août 2022
Réponse de Marcom team le 27 août 2022
Hi Catherine, thanks for the review rating!

10/10 Excellent

Siu Tjing Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is efficiently laid out. Breakfast buffet is good. Egg station starts only at 8am. Separate toilet, sink and shower is great idea. Bidet, too. Only problem is the toilet glass not sound proof so if you flush toilet in middle of the night, it is very loud. Soft and firm pillows provided. Charging and USB points at each side of the bed. Additional socket on desk. Hot water flask, hair dryer, safe, fridge, hangars.
Séjour de 2 nuits en mai 2024
Réponse de Nazz, Hotel Team le 22 mai 2024
Hi Siu Jing Tammy, thank you for your detailed feedback! We're glad to hear that you appreciated the efficient room layout, breakfast buffet, and thoughtful amenities like the bidet, USB points, and pillows. We apologize for the noise from the toilet and will look into improving this aspect. Your comments help us enhance our guests' experience. We hope to welcome you back for another comfortable stay!

6/10 Satisfaisant

SOYEON

Séjour de 6 nuits en mai 2024
Réponse de Nazz, Hotel Team le 20 mai 2024
Hi SOYEON, thank you for your rating and feedback. We're glad to have hosted you and appreciate your input. We'll use your comments to make improvements and hope to provide a better experience during your next visit.

10/10 Excellent

Yukiya

Séjour de 1 nuit en mai 2024
Réponse de Nazz, Hotel Team le 26 mai 2024
Hi Yukiya, thank you for your fantastic 5 out of 5 score! We're delighted that you and your children enjoyed our beautiful and clean rooms. We look forward to welcoming your family back again soon!

6/10 Satisfaisant

Sebastian

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Breakfast options where very limited and the cleanliness of the restaurant was poor
Séjour de 1 nuit en avril 2024
Réponse de Nazz, Hotel Team le 29 avr. 2024
Hi Sebastian, we apologize for any inconvenience caused by the limited breakfast options and cleanliness issues in the restaurant. Your feedback is valuable, and we'll work on improving these areas to provide a better experience for our guests. Thank you for bringing this to our attention.

8/10 Bien

Elsie

Voyage en famille
Les points forts : Propreté
Breakfast not good, room is clean.
Séjour de 1 nuit en avril 2024
Réponse de Nazz, Hotel Team le 23 avr. 2024
Hi Elsie, thank you for sharing your feedback with us. We're glad to hear that you found the room clean during your stay. However, we apologize that the breakfast did not meet your expectations. We value your input and will use it to improve the quality and variety of our breakfast offerings for future guests. If there's anything else we can do to enhance your experience, please let us know. We hope to have the opportunity to welcome you back and provide a more satisfying breakfast experience in the future.

8/10 Bien

Maria Jerylyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
more shuttle services
Séjour de 2 nuits en mars 2024
Réponse de Nazz, Hotel Team le 3 avr. 2024
Hi Maria Jerylyn, thank you for your feedback regarding our shuttle services. We appreciate your suggestion for having more shuttle services available. We will take this into consideration as we continue to improve our amenities and services for our guests. Your input is valuable to us, and we hope to provide you with an even better experience in the future. Thank you for choosing our hotel!

8/10 Bien

Fun Kooi

Voyage en famille
Les points forts : Propreté et personnel et service
Parking entrance to car park way out from main entrance of hotel. Bathroom hand shower not able to use. Only the rain shower on ceiling. Room not sound proof. Can hear next door guests talking.
Séjour de 1 nuit en mars 2024
Réponse de Nazz, Hotel Team le 1 avr. 2024
Hi Fun Kooi, thank you for your feedback. We apologize for any inconvenience caused during your stay and appreciate your valuable input. Your satisfaction is important to us, and we will work to improve these areas for a better experience in the future.

10/10 Excellent

Anbualagan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked a few times. Very clean hotel.
Séjour de 1 nuit en mars 2024
Réponse de Nazz, Hotel Team le 28 mars 2024
Hi Anbualagan, thank you for choosing to stay with us multiple times and for your kind words about our hotel's cleanliness. We're pleased to hear that you found our hotel to be very clean during your visits. We strive to maintain high standards of cleanliness and guest satisfaction, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

ELENITA C.

Séjour de 1 nuit en mars 2024
Réponse de Nazz, Hotel Team le 14 avr. 2024
Hi ELENITA, thank you for your perfect rating of 5 out of 5! We're thrilled to hear that you had such a positive experience during your stay at Holiday Inn Express & Suites Johor Bahru. Your satisfaction is our priority, and we look forward to providing you with another excellent experience on your next visit! If there's anything specific you'd like us to prepare for your next stay, please let us know. We appreciate your support and look forward to welcoming you back!

10/10 Excellent

shannon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far the experience is pleasant although my family had only a night stay here. We feel very relaxed and the room is neat and clean with pleasant smell which is the area we are always looking out when selecting a place to stay while on vacation
Séjour de 1 nuit en mars 2024
Réponse de Nazz, Hotel Team le 13 mars 2024
Hi Shannon, we're delighted to hear you had a pleasant stay with us! Your comfort and satisfaction are our top priorities. We're glad you found the room clean and relaxing. Looking forward to welcoming you back for a longer stay in the future!

10/10 Excellent

Siu Tjing Tammy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Efficient layout, toiletries and slippers provided. Hot water kettle and 2 bottles watter, tea, hair dryer povided. A few decent hangars, safe. Bright, lights and sockets, even USB outlet but slow charging. Bring own hair conditioner.
Séjour de 1 nuit en mars 2024
Réponse de Nazz, Hotel Team le 3 mars 2024
Hi Siu Tjing Tammy, thank you for your positive review! We're delighted you appreciated our efficient layout, provided toiletries, slippers, and amenities such as the hot water kettle, water bottles, tea, hairdryer, and safe. We've noted your feedback about the charging speed and hair conditioner. We look forward to welcoming you back soon!

10/10 Excellent

Noel

Séjour de 1 nuit en février 2024
Réponse de Nazz, Hotel Team le 24 mars 2024
Thank you for your excellent 5 out of 5 rating! We're delighted that you had a fantastic experience with us. We strive to provide top-notch service and look forward to having the opportunity to serve you again in the future.

8/10 Bien

John Patrick

The bfast could be better
Séjour de 2 nuits en février 2024
Réponse de Nazz, Hotel Team le 16 févr. 2024
Hi John Patrick, thank you for your feedback! We appreciate your input and will certainly take it into consideration to improve our breakfast offerings. We hope to welcome you back again soon!

8/10 Bien

Karen Joy

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Nazz, Hotel Team le 12 févr. 2024
Hi Karen Joy, thank you for your rating! We're pleased to hear that you had a positive experience overall. If there's anything specific we can improve upon to earn that extra point next time, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Edmund

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very polite and attentive The breakfast buffet was excellent! We had questions about the food and Yusri explained the story about these local foods and coffees. Standard breakfast fare is also available.
Séjour de 3 nuits en février 2024
Réponse de Nazz, Hotel Team le 7 févr. 2024
Hi Edmund, thank you for sharing your experience! We're delighted to hear that our staff was polite and attentive, and that you enjoyed our excellent breakfast buffet. It's wonderful that Yusri could provide insights into our local foods and coffees. We look forward to welcoming you back for more memorable moments!

10/10 Excellent

Swee Jan

Séjour de 1 nuit en février 2024
Réponse de Nazz, Hotel Team le 24 mars 2024
Thank you for your excellent 5 out of 5 rating! We're delighted that you had a fantastic experience with us. We strive to provide top-notch service and look forward to having the opportunity to serve you again in the future.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay in JB
Very nice design of room. Love the cute sitting areas in lounge!
Séjour de 1 nuit en janvier 2024
Réponse de Nazz, Hotel Team le 29 janv. 2024
Hi Angela, thank you for your kind words! We're delighted you enjoyed the room design and cozy lounge areas. Hope to welcome you back soon!

10/10 Excellent

Jun Yin

Séjour de 2 nuits en janvier 2024
Réponse de Nazz, Hotel Team le 29 janv. 2024
Hi Jun Yin, thank you for the perfect score! We're thrilled to have met your expectations. Looking forward to serving you again!

10/10 Excellent

Chinmay

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay with family. The suite was clean and will stay there again.
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 26 janv. 2024
Hi Chinmay, thank you for your positive review! We're delighted to hear that you enjoyed your stay with your family and found the suite clean. We look forward to hosting you again in the future. If there's anything specific you liked or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback!

8/10 Bien

SANTHARISEGAR

Near to government department and parking was available easy.
Séjour de 1 nuit en janvier 2024
Réponse de Nazz, Hotel Team le 24 janv. 2024
Hi SANTHARISEGAR, we're glad to hear that our proximity to the government department and the availability of easy parking met your expectations. Thank you for sharing your positive experience! We look forward to serving you again in the future.

8/10 Bien

mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, comfy clean rooms
This is a good low cost option for JB, its a 8-10 minutes walk from the main shopping drag (Ah Fook) and therefore its fairly quiet in the evenings. The hotel does offer a free shuttle for those not wanting to walk (various times during the day). The breakfast is ok, very much a local breakfast but they do have a few Western options (cereals / toast / eggs etc). This is a budget hotel but for the price its a good option for a clean, safe stay.
Séjour de 1 nuit en janvier 2024
Réponse de Nazz, Hotel Team le 15 janv. 2024
Hi mark, thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel to be a good low-cost option in JB, appreciating its proximity to the main shopping area while enjoying a quieter atmosphere in the evenings. We're glad our free shuttle service and breakfast options met your expectations. Providing a clean and safe stay at an affordable price is our goal, and we're pleased to have succeeded in delivering that for you. We look forward to welcoming you back on your next visit.

10/10 Excellent

Yeow Lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Nazz, Hotel Team le 15 janv. 2024
Hi Yeow Lee, thank you for your perfect rating! We're thrilled to hear that you had a 10 out of 10 experience with us. Your satisfaction is our greatest reward. We look forward to the pleasure of hosting you again for another outstanding stay.

10/10 Excellent

Hiroaki

Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 15 janv. 2024
Hi Hiroaki, thank you for your perfect rating! We're thrilled to hear that you had a 10 out of 10 experience with us. Your satisfaction is our greatest reward. We look forward to the pleasure of hosting you again for another outstanding stay.

8/10 Bien

Andy

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 30 déc. 2023
Hi Andy, thank you for your positive rating! We're glad you had a good experience, and we appreciate your feedback. If there's anything specific you feel would enhance your experience and bring it closer to a perfect 10, please feel free to share. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything is good except the location. Not within walking distance from amenities.
Séjour de 3 nuits en décembre 2023
Réponse de Nazz, Hotel Team le 30 déc. 2023
Thank you for your feedback. We're pleased to hear that you had a positive experience overall. We understand that the location may be inconvenient for walking to amenities. We appreciate your input, and it helps us identify areas for improvement. If there's anything else you'd like to share or if there's a specific aspect you feel we can address to enhance your experience, please let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Beng Koan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 31 déc. 2023
Hi Beng Koan, thank you for your fantastic review and perfect score of 10 out of 10! We're thrilled that you had a great experience. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear them. Looking forward to welcoming you back!

6/10 Satisfaisant

koh

Voyage en famille
Boxing Day
friendly staffs and accommodating. the carpet have a damp smell and toilet drainage have a sewerage back flow smell. acceptable for a night stay for a family.
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 29 déc. 2023
Hi koh, thank you for sharing your feedback about your stay. We're glad to hear that the staff were friendly and accommodating, but we apologize for the inconveniences you faced with the damp smell in the carpet and the sewerage backflow smell in the toilet. Your comments are important, and we'll address these issues to ensure a more pleasant experience for future guests. We appreciate your understanding and hope that, overall, you had a satisfactory night stay for your family. If there's anything specific you think we could improve upon, please let us know. We value your input.

10/10 Excellent

XIUSHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 24 déc. 2023
Hi XIUSHI, thank you for the perfect score! We're delighted to have met your expectations. If there's anything specific you loved or any feedback you'd like to share, feel free to let us know. We appreciate your support and look forward to serving you again.

10/10 Excellent

Pei Fang

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Value for money. The only negative would be that we saw hair at the basin upon checking into the room. The hotel is kind of isolated, not anywhere tourists will go. But we managed to walk to the hotel from JB city square mall in 20mins. Slopes up and quiet roads. Not too bright. Please take grab to reach this hotel for convenience.
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 24 déc. 2023
Hi Pei Fang, thank you for choosing us. We're glad you found value for money. Apologies for any inconvenience with cleanliness. Regarding location, we appreciate your feedback and recommend Grab for convenience. We hope to welcome you back for an improved experience.

8/10 Bien

MARYLINETTE

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Nazz, Hotel Team le 24 déc. 2023
Hi MARYLINETTE, thank you for your feedback and rating! We appreciate your input. If there are specific areas you'd like us to improve or any comments you'd like to share, please feel free to let us know. We look forward to the opportunity to enhance your experience in the future.

10/10 Excellent

WEN YUAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing much to complain as the hotel meet above my expectation. Except; 1) False alarm fire 2) Can hear the water pipe flowing above ceiling. Room 524. 3) Inconvenient parking area.
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 22 déc. 2023
Hi WEN YUAN, thank you for your positive overall feedback! We appreciate your understanding regarding the false fire alarm and noise in Room 524. We'll address these issues promptly. Apologies for any inconvenience with the parking. We're grateful for your stay and hope to welcome you back for an improved experience in the future. Safe travels!

8/10 Bien

Jens

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bland but comfortable room. Breakfast was worth skipping.
Réponse de Nazz, Hotel Team le 7 févr. 2024
Hi Jens, thank you for your feedback! We appreciate your input and will strive to improve. We're glad you found the room comfortable and hope to welcome you back for a better breakfast experience."

10/10 Excellent

Min Li Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and decent space in the rooms
Everything was great. Clean rooms, check in was smooth. Good location but just abit difficult to find the carpark entrance as the entrance is from the back of the building . The only thing we didn’t like was the food selection of the breakfast in the hotel. It was pretty limited for kids, the main course was spicy chicken and my son couldn’t take it . No other protein selection. There were no sausages / pancakes or waffles for the kids. Should also offer some yoghurt.
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 21 déc. 2023
Hi Min Li Karen, thank you for your positive feedback on our clean rooms, smooth check-in process, and good location. We appreciate your constructive feedback about the difficulty finding the carpark entrance and the limited breakfast selection, especially for kids. Your input is valuable, and we'll take it into consideration for improvement. We hope to have the opportunity to welcome you back with an enhanced experience.

10/10 Excellent

Sok Ngo Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fuss free and quick check in. Nice and clean basic room, suitable for family or group of 4. Nothing arounf the hotel but inexpensive and easy to grab around.
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 21 déc. 2023
Hi Sok Ngo Linda, thank you for sharing your positive experience! We're pleased to hear that you had a fuss-free and quick check-in, and that our clean and basic rooms were suitable for your family or group of four. While there may not be much around the hotel, we're glad you found convenient and inexpensive options nearby. We hope to welcome you back for another enjoyable stay.

8/10 Bien

Rong Shun Billy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 18 déc. 2023
Hi Rong Shun Billy, thank you for your thoughtful review and for rating us 8 out of 10! We're delighted to know you had a positive experience. If there's anything specific you think we can improve to earn that perfect 10, please feel free to share. Your feedback is valuable to us.

10/10 Excellent

Lay Wee Amy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 18 déc. 2023
Hi Lay Wee Amy, thank you for the fantastic 5 out of 5 rating! We're thrilled to hear you had an excellent experience. If there's anything we can do to make your next visit even better, please let us know. We appreciate your support!

10/10 Excellent

Marylinette

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 18 déc. 2023
Hi Marylinette, Wow! Thank you for the perfect 10 out of 10 rating! We're overjoyed to hear about your exceptional experience. Your support means the world to us. If there's anything specific you loved or any suggestions you have, feel free to share. We can't wait to welcome you back!

10/10 Excellent

Joo Peng

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well kept and clean room, good breakfast, carpark value for money
Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 18 déc. 2023
Hi Joo Peng, thank you for your glowing review! We're delighted to hear you enjoyed our well-kept and clean rooms, the good breakfast, and found our car park to be great value for money. Your perfect 5 out of 5 score means a lot to us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Gerard

Séjour de 1 nuit en décembre 2023
Réponse de Nazz, Hotel Team le 13 déc. 2023
Hi Gerard, thank you for the fantastic rating! We're thrilled to have earned a perfect 5 out of 5 from you. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more. We hope to welcome you back for another outstanding experience.

10/10 Excellent

Lee Geck Hoon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Other than being a little out of the way, everything's good, ie cleanliness and service. The hotel provides shuttle service to/fro Causeway Point though and we had no problem to grab a car. Will return next time.
Séjour de 2 nuits en décembre 2023
Réponse de Nazz, Hotel Team le 8 déc. 2023
Hi Lee Geck Hoon, thank you for taking the time to share your positive feedback! We're delighted to hear that you had a good experience with cleanliness and service at our hotel. We're glad the shuttle service to Causeway Point was convenient for you. We look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or suggest for an even better experience, please feel free to let us know. Safe travels until we have the pleasure of hosting you again!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok for the price paid
Well it’s worth for the price I paid I can’t complain as my budget is as is. Comfortable stay, clean rooms Hope they will upkeep the tidiness of this place when we return next time
Séjour de 2 nuits en décembre 2023
Réponse de Nazz, Hotel Team le 7 déc. 2023
Thank you for choosing our hotel and for sharing your feedback. We're glad to hear that you found the stay comfortable and the rooms clean, especially considering the budget. We appreciate your understanding and your hope for the continued tidiness of the place. Rest assured, we are committed to maintaining high standards, and we look forward to welcoming you back for another positive experience in the future. If you have any specific suggestions or preferences, feel free to share, as we always aim to improve and meet our guests' expectations.

10/10 Excellent

gurmeet

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Nazz, hotel team le 7 déc. 2023
Hi gurmeet, thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved or if you have any suggestions for further improvement, we'd love to hear it. We look forward to welcoming you back for another excellent stay in the future!

6/10 Satisfaisant

Sukamal

Les points forts : Personnel et service
The property location is not that convenient. Breakfast was so so … but room was clean , bed comfortable.
Séjour de 1 nuit en novembre 2023
Réponse de Nazz, Hotel Team le 4 déc. 2023
Hi Sukamal, Thank you for sharing your feedback. We appreciate your honesty. We're glad to hear that you found our rooms clean and the beds comfortable. We'll take your comments about the property location and breakfast into consideration for potential improvements. If there's anything else you'd like to share or if you have specific suggestions, feel free to let us know. We value your input and hope to welcome you back for an even better experience in the future. Safe travels!

6/10 Satisfaisant

Sally

Voyage en famille
Les points forts : Propreté et personnel et service
weird smell in the room and breakfast spread is extremely limited. hot water comes and goes, linen is not clean. good thing is that staffs are friendly and helpful, and that shuttle service to city square is provided.
Séjour de 2 nuits en novembre 2023
Réponse de Nazz, Hotel team le 4 déc. 2023
Hi Sally, thank you for your feedback. We apologize for the room issues and limited breakfast. We appreciate your positive comments about our friendly staff and the shuttle service. Your concerns will be addressed for future improvements. We hope to welcome you back for a better experience.

6/10 Satisfaisant

Tove

Voyage d’affaires
Séjour de 5 nuits en novembre 2023
Réponse de Nazz, Hotel Team le 18 nov. 2023
Hi Tove, we appreciate your feedback and the 6 out of 10 star rating. Your insights are valuable, and we're committed to making improvements based on your experience. If there are specific areas you think we can enhance to earn a higher rating next time, please let us know. Thank you for choosing us, and we look forward to the opportunity to exceed your expectations in the future. Safe travels!

4/10 Médiocre

Teo Guan

Séjour de 2 nuits en novembre 2023
Réponse de Hotel Team le 11 nov. 2023
Hi Teo Guan, we appreciate your feedback, and we're sorry to hear that your experience fell short of expectations. Your input is valuable to us, and we'll work diligently to address any issues. If you choose to give us another chance, we're committed to making your next stay more enjoyable. Thank you for bringing this to our attention.

10/10 Excellent

Toe Mee

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good for short stays with dove shampoo, body wash & handwash provided. But the toilet abit small. And, the hand shower cannot adjust, default was rain shower. I stayed in room 805.
Séjour de 1 nuit en novembre 2023
Réponse de Nazz, Hotel Team le 8 nov. 2023
Hi Toe Mee, thank you for your feedback and for choosing to stay with us in Room 805. We're pleased to hear that you found our amenities, like the Dove shampoo, body wash, and handwash, convenient for short stays. We'll take note of your comment about the toilet size and the hand shower for future improvements. We hope to welcome you back and make your next stay even more comfortable!

10/10 Excellent

Anbualagan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and quiet.
Séjour de 1 nuit en novembre 2023
Réponse de Nazz, Hotel Team le 5 nov. 2023
Hi Anbualagan, thank you for your positive feedback! We're delighted to hear that you found our place very clean and quiet. Your comfort is important to us, and we hope to host you again soon!

6/10 Satisfaisant

Nurelly Afrina

Voyage en famille avec de jeunes enfants
Space room is average
Séjour de 1 nuit en octobre 2023
Réponse de Nazz, Hotel Team le 5 nov. 2023
Hi Nurelly Afrina, we appreciate your feedback. We're always looking for ways to improve, and we'll take your comments into consideration to enhance the room experience. Thank you for staying with us.