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Avis sur Citrus Hotel Johor Bahru by Compass Hospitality

3.5 out of 5
Citrus Hotel Johor Bahru by Compass Hospitality
No. 16, Jalan Station, Johor Bahru, Johor

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 147 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 358 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 320 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 127 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 48 avis sur 1000." "

6,6/10

Propreté

7,2/10

Personnel et service

7,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Geraldine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Localisation proche du CIQ
Facilement accessible du CIQ avec une valise à roulettes
Séjour de 2 nuits en mai 2019
Réponse de The Citrus Hotel Management le 31 mai 2019
Cher Geraldine, Nous sommes vraiment ravis de vous avoir avec nous et heureux que vous ayez apprécié votre séjour chez nous ici au Citrus Hotel JB. Nous sommes impatients de vous accueillir à nouveau et soyez assurés que vous vivrez une expérience mémorable avec nous. Merci et soyez bien.

8/10 Bien

Abdallah

Les points forts : Personnel et service
Correct
Hotel correcte mais bruyant

8/10 Bien

Belén, Suisse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
alte parfaite pour prendre le train du lendemain
hôtel bon marché sans prétention. Avec tout le confort nécessaire, mais sans plus, pour bien dormir.Propre. Bon service. Chambre petite si séjour plus d'un jour. A 2 min de la gare à pied.

6/10 Satisfaisant

April Chinn Hui

Voyage en famille
Les points forts : Personnel et service et équipements
NOTE - Hotel expects a RM10 for 2 pax per night on top of what you paid in Expedia. Hotel staff said this is for the city tax. This wasn't made known to me by Expedia at all. Would be better if this was informed earlier and sorted out. Location - it's indeed very convenient location being just across the road from city square mall and walking distance to the Pasar Karat (Bazar JB). Condition of hotel - alot of wear and tear and some things/covers are missing. Housekeeping crew has done a relatively good job to keep the room and toilet relatively clean. If it bugs you to see rust or missing covers, pls dun book here then. Also, the pillows are way too soft.
Séjour de 1 nuit en mai 2024
Réponse de The Team at Citrus Hotel JB le 21 mai 2024
Dear April Chinn Hui, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards,

8/10 Bien

Haruhide

Les points forts : Personnel et service et équipements
値段相応で寝るだけなら駅近で良い。チェックイン開始1時間前に到着したが、チェックインできたのはとても良かった!隣はショッピングセンターだし、食べるには困らない。朝食も美味しかった。
Séjour de 1 nuit en avril 2024
Réponse de The Team at Citrus Hotel JB le 3 mai 2024
Dear Haruhide, Thank you for sharing your wonderful experience with us during your stay Citrus Hotel! We are glad you had a great stay and we hope to welcome you back soon! Best regards,

8/10 Bien

Lai

Les points forts : Propreté
No.
Séjour de 1 nuit en avril 2024
Réponse de The Team at Citrus Hotel JB le 22 avr. 2024
Dear Lai,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards, The Team at Citrus Hotel JB.

8/10 Bien

Jmial

Voyage en couple
Les points forts : Propreté et personnel et service
Convinient.Near CIQ shops Price reasonable.Easy booking
Séjour de 1 nuit en mars 2024
Réponse de The Team at Citrus Hotel JB le 6 avr. 2024
Dear Jmial, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

6/10 Satisfaisant

Chong Wee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Price has increased recently. No discount for Expedia member. My room was at level 2, and there were water splashing sound throughout the night.
Séjour de 1 nuit en mars 2024
Réponse de The Team at Citrus Hotel JB le 12 mars 2024
Dear Chong Wee,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

8/10 Bien

Lai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Team at Citrus Hotel JB le 12 mars 2024
Dear Lai, Thank you for giving us a high rating. We’re looking forward to serve you soon. Best Regards,

4/10 Médiocre

Kiong

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Is okay
Séjour de 3 nuits en décembre 2023
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Kiong,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

6/10 Satisfaisant

Mohamed

Séjour de 1 nuit en février 2024
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Mr. Mohamed,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

6/10 Satisfaisant

Abhishek

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Abhishek,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

10/10 Excellent

saraz

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Saraz, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

6/10 Satisfaisant

Lie

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
My hotel experience..
Very convenient n close to City Square. Washing basin in toilet leaks.. Room interior is very classic n clean. Hall to the room is a bit smelly. Overall, it is a value for money staying.
Séjour de 1 nuit en janvier 2024
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Lie, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards,

6/10 Satisfaisant

eral

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I will not stay in here again
Séjour de 1 nuit en janvier 2024
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Eral, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we would strive to improve positively and serve you better with memorable experience. Best regards,

4/10 Médiocre

YASUYUKI

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
部屋にティッシュペーパーくらい置いて欲しい。
Séjour de 1 nuit en janvier 2024
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Yasuyuki,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

4/10 Médiocre

Lucia

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
電視不能看，房沒有窗，冷氣設備漏水會弄濕行李。
Séjour de 2 nuits en janvier 2024
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Lucia,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Best regards,

6/10 Satisfaisant

Aminah binti

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Danny

Séjour de 2 nuits en décembre 2023
Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Danny, Thank you for giving us full marks on your stay with us! We hope to have you back for another amazing visit! Kind regards,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Very good location, directly across the road from City Square Mall. For the price of the room I would think the location and basic amenities made up for it. (they provide toothbrush, towels, shower gel etc - the basic necessities) Rooms were basic, there was stains on the bedsheet and mould in some corners of the bathroom. The walls are quite thin so you would hear others walking or talking along the corridor. Sufficient for a short stay considering the price.
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Anthony

Réponse de The Team at Citrus Hotel JB le 5 mars 2024
Dear Anthony,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

10/10 Excellent

jimmy

Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

LOO

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Ou Slang

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Mritunjay

Séjour de 2 nuits en décembre 2023

8/10 Bien

Kuladeva

Séjour de 1 nuit en novembre 2023

8/10 Bien

Yonka Chagikata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de The Team at Citrus Hotel JB le 27 nov. 2023
Dear valued guest, Thank you for giving us a high rating. We’re looking forward to serve you soon. Best Regards,

10/10 Excellent

Mohamed Razak

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de The Team at Citrus Hotel JB le 19 nov. 2023
Dear Mr. Mohamed Razak, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

8/10 Bien

Sivashankaran

Les points forts : Propreté et personnel et service
Friendly counter staff 1 Malay lady (14/11 at counter) Indian man (15/11 at counter) Room air-con needs to be serviced. Not that cold - near the bed area Technician came to see, but he couldn't do much. He helped me to push the bed - nearer to air-con. Technician - very friendly young man
Séjour de 1 nuit en novembre 2023
Réponse de The Team at Citrus Hotel JB le 19 nov. 2023
Dear Mr. Sivashankaran,We glad that you enjoyed your stay with us. We sincerely empathize for the inconvenience caused; we take note your valuable feedback for continuous improvement and look forward to welcome you again to our hotel. Kind regards,

10/10 Excellent

Loh

Séjour de 1 nuit en novembre 2023
Réponse de The Team at Citrus Hotel le 9 nov. 2023
Dear Loh, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

10/10 Excellent

Chern Kuan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2nd stay and it has been enjoyable. Hotel staffs are very polite. Recommended to stay!
Séjour de 1 nuit en octobre 2023
Réponse de The Team at Citrus Hotel le 1 nov. 2023
Dear Chern Kuan, Thank you for your high recommendations! We hope to be part of your next JB adventure! Kind regards,

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Irresponsible hotel and bad stay
Wasn't able to check in until 4+ am due to power shutdown. Wasted my money on booking for one night stay when I only managed to check in at close to 5am and check out at 9am as I needed a stay over before moving for next destination. The lobby was filled with people sleeping on the sofa because they couldn't enter the rooms to sleep. Wanted the hotel to refund but they rejected and said it was not their issue for the power shutdown. It wasn't my issue as well please. I paid for the whole night stay without any compensation. I bought the breakfast buffet as well but it was another waste of money. They only have one soup, nasi lemak, kuay teow, bread and omelette. Such limited choices, you would rather walk out and eat elsewhere cheaper and nicer.
Séjour de 1 nuit en octobre 2023
Réponse de The Team at Citrus Hotel JB le 1 nov. 2023
Dear Valued Guest, Thank you for staying with us here Citrus Hotel JB. We take note your stay commentsand we shall review for improvements. We request you to share your stay details (name, room no & check-in date) directly at hm@citrushoteljb.com to speed up the rectification. We sincerely apologise theservice shortfall and do give us another chance to welcoming you back to Citrus Hotel. Lookingforward to hear from you soon. Best Regards,

4/10 Médiocre

Elizabeth R.

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I got a windowless room, despite picking a room depicted online as having a window. The trash can had not been emptied. The air conditioner tried, but never got the room actually cool. The walls were thin and so I could hear all the noise happening in the hallway
Séjour de 1 nuit en octobre 2023
Réponse de The Team at Citrus Hotel JB le 1 nov. 2023
Dear Ms. Elizabeth R,Thank you for staying with us and taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to serve you better. Best regards,

8/10 Bien

Bao Xian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very near City Square and CIQ. Staff there greeted every guest with sincerity
Séjour de 1 nuit en octobre 2023
Réponse de The team at Citrus Hotel JB le 21 oct. 2023
Dear Bao Xian, Thank you for your high recommendations and praise for our friendly team! We hope to be part of your next JB adventure! Kind regards,

8/10 Bien

Angappan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Citrus
It's value for money and location very apt to get train,taxi and the service is good
Séjour de 3 nuits en octobre 2023
Réponse de The team at Citrus Hotel JB le 21 oct. 2023
Dear Angappan, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

10/10 Excellent

kam loy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
value for money , friendly staff
Séjour de 1 nuit en septembre 2023
Réponse de The Team at Citrus Hotel JB le 21 oct. 2023
Dear Kam Loy, Thank you for the amazing full score review! Look forward to see you soon.Kind Regards,

2/10 Horrible

JJ

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was dirty. Checking in was a hassle
Séjour de 2 nuits en août 2023
Réponse de The Team at Citrus Hotel JB le 1 nov. 2023
Dear JJ,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Best regards,

4/10 Médiocre

Yuichi

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Electricity connection.
Séjour de 1 nuit en août 2023
Réponse de (Ridzwan | Operation Executive) le 11 sept. 2023
Dear Yuichi, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we will strive to improve positively and serve you better with memorable experience. Thank you & be well

6/10 Satisfaisant

Shinichi

Les points forts : Personnel et service
立地は抜群
立地は良い（シティスクエアのすぐ南）けど、古くて部屋の壁も薄い。朝食も１人５５０円ぐらいだっとので付けたけど、可もなく不可もなく。
Séjour de 1 nuit en août 2023
Réponse de シトラスホテルのチーム le 11 sept. 2023
親愛なるシンイチ様いつもご宿泊いただきありがとうございます。 ご迷惑をおかけしたことを心からお詫び申し上げます。 皆様の貴重なご意見を今後の改善に活かしてまいりますので、また当ホテルへお迎えできることを楽しみにしております。 よろしくお願いします、

8/10 Bien

MD Shabir, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
No Fridge...No mineral water.
Réponse de (Ridzwan | Operation Executive) le 11 sept. 2023
Dear MD Shabir,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Thank you & be well

8/10 Bien

Cindy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location is perfect
Hotel location is convenient, just across the road from Maybank City Square. Room is small 17sqm but comfortable. There is a hair dryer as well as an electric kettle.
Séjour de 1 nuit en août 2023
Réponse de The team at Citrus Hotel JB le 11 sept. 2023
Dear Cindy, Thank you for sharing your wonderful experience with us during your stay Citrus Hotel! We are glad you had a great stay and we hope to welcome you back soon! Best regards,

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1 night
Booked for 1 night just to accomodate few hours while waiting for some errands to complete in one day. All is good though
Séjour de 1 nuit en août 2023
Réponse de The team at Citrus Hotel JB le 6 août 2023
Dear Valued Guest, thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

8/10 Bien

Nor Sahrel

Séjour de 1 nuit en juillet 2023
Réponse de The team at Citrus Hotel JB le 6 août 2023
Dear Nor Sahrel, Thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

8/10 Bien

Nor Sahrel

Séjour de 1 nuit en juillet 2023
Réponse de The team at Citrus Hotel JB le 25 juil. 2023
Dear Nor Sahrel, Thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

10/10 Excellent

Man Ling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and good location, forget the buffet breakfa
Very enjoyable stay The room is clean and tidy, not noisy overnight, and location is excellent convenient. Easily reach hawker nearby and gate to Singapore within 10 minutes walk But the breakfast can skip, 20 MYR definitely have better choice
Séjour de 1 nuit en juin 2023
Réponse de The Team at Citrus Hotel le 25 juil. 2023
Dear Man Ling, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

4/10 Médiocre

Datin

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very Hard to find parking, hotel didnt provide parking. The family room 305 also dont have window. im for sure will not come back to this hotel
Séjour de 1 nuit en juillet 2023
Réponse de (Ridzwan | Operation Executive) le 25 juil. 2023
Dear Datin,Thank you for staying with us and taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to serve you better. Thank you & be well

4/10 Médiocre

Khairul Dzakirin Bin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de The team at Citrus Hotel JB le 25 juil. 2023
Dear Khairul Dzakirin, Thank you for staying with us! Look forward to see you soon. Kind Regards,

8/10 Bien

Voyageur vérifié

Voyage en famille
Good location but no good service.
2pm is the hotel scheduled check-in time. We went at 3pm, was told room not ready, disappointed. Help us store luggage, we went shopping first. When we came back after 5pm, room was ready for check-in but was given a room just above the lobby level, next to breakfast lounge, noisy floor, another disappointment! One toilet roll for 2-persons for 2-days stay. Dissatisfaction.
Séjour de 2 nuits en juin 2023
Réponse de (Ridzwan | Operation Executive) le 25 juil. 2023
Dear valued guest,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Thank you & be well

6/10 Satisfaisant

Alan

Séjour de 2 nuits en juin 2023
Réponse de The team at Citrus Hotel JB le 25 juil. 2023
Dear Alan, Thank you for staying with us! Look forward to see you soon. Kind Regards,

8/10 Bien

Neo-Lek

Séjour de 4 nuits en mars 2023
Réponse de The Citrus Hotel Management le 1 mai 2023
Dear Neo-Lek, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.