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Avis sur Southern Sun Rosebank

4 out of 5
Southern Sun Rosebank
13 Tyrwhitt Avenue, Rosebank, Johannesburg, Gauteng

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 149 avis sur 334." "
Note des voyageurs de 8 (Bien), d’après 125 avis sur 334." "
Note des voyageurs de 6 (Satisfaisant), d’après 36 avis sur 334." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 334." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 334." "

8,8/10

Propreté

8,6/10

Personnel et service

9,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Claude

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Formidable et agréable surprise Emplacement top proche de tout Commerce vie nocturne Hôtel , superbe lobby immense épurée propre clean Très agréable et accueillant Chambre confortable lit queen oreiller au top Salle de bain petite mais fonctionnel Internet bon réseau Moi je suis conseillé cet hôtel et j’y reviendrai A coût sur Bar , bon service Essayer IMPÉRATIVEMENT le restaurant Superbe table , belle cuisine , cave à vin extra
Séjour de 1 nuit en juin 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé, propre, personnel avenant et très bon breakfast.
Séjour de 1 nuit en février 2019
Réponse de Crowne Plaza Rosebank Team le 27 févr. 2019
Dear Anonymous, Thank you for the great review. We look forward to seeing you in the future.

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Hôtel parfait et pratique
Séjour de 1 nuit en mai 2018
Réponse de Crowne Plaza Rosebank Team le 15 juin 2018
Dear Valerie, Thank you for the great feedback. We look forward to welcoming you back

8/10 Bien

Karim, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BON SEJOUR
BON STANDING POUR CE NOUVEL HOTEL

4/10 Médiocre

alain, paris

Les points faibles : Personnel et service et confort de la chambre
Reportage
Personnel indifférent, restauration trop moyenne et pas correctement nettoyé. Les prises sont insuffisantes et mal placées

10/10 Excellent

philippe, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good business hotel
Excellent service Average Restaurant Secured location Close to Rosebank mall and gauteng train station to go the airport

10/10 Excellent

philippe, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good business Hotel
Excellent service Average Restaurant Secured location Close to Rosebank mall and gauteng train station to go the airport

10/10 Excellent

philippe, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value for Money
Excellent service Average Restaurant Secured location Close to Rosebank mall and gauteng train station to go the airport

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel in a great location!
I spent a week at the Rosebank Crowne Plaza last April. The service was great and the staff was not only extremely friendly but very well prepared as well. The room was always clean, the amenities were very nice and the beds were very confortable. The hotel is also very close to the Rosebank Mall, the Zone and the Gautrain station. We felt very secure walking around the neighborhood even at night as there is a lot of security. BTW there are plenty of good restaurants nearby at a reasonable price.

8/10 Bien

Talc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 2 nuits en mai 2024

8/10 Bien

Bernadette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and safe area
Séjour de 1 nuit en mars 2024
Réponse de Anthony le 15 avr. 2024
Dear Bernadette,Thanks for the visit and the lovely review, we hope you visit again soon.

8/10 Bien

Bernadette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pleasant stay
Séjour de 1 nuit en mars 2024
Réponse de Anthony le 11 avr. 2024
Dear Bernadette,Thank you for the visit and the lovely review, we hope you visit again soon.All the best

8/10 Bien

Bernadette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So close to shopping and lot of dining options
Séjour de 1 nuit en mars 2024
Réponse de Anthony le 11 avr. 2024
Dear Bernadette,Thank you for staying with us and for leaving a review, we hope to see you again soon.Anthony

10/10 Excellent

Virginia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Southern Sun Rosebank was only two blocks from the Rosebank Mall and the City Sightseeing bus. It's an easy walk but the hotel also has an hourly shuttle service to/from the mall for free. This came in handy after dinner when we didn't want to walk at night. The hotel was clean, the restaurant had a great breakfast and dinner. The hotel staff was helpful and everyone was super nice. I would stay here again.
Séjour de 2 nuits en mars 2024
Réponse de Anthony le 11 avr. 2024
Dear Virginia,Thank you for the visit and the lovely review, we are thrilled that you enjoyed your stay and we do hope to see you again soon.All the best

8/10 Bien

Leon

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté
The service was good and upto the level of expectation
Séjour de 1 nuit en mars 2024
Réponse de Anthony le 11 avr. 2024
Dear Leon,Thank you for the visit and the lovely review, we hope you visit again soon.All the best

6/10 Satisfaisant

Jetina

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
the staff was very rude at the reception
Séjour de 1 nuit en mars 2024
Réponse de Anthony le 11 avr. 2024
Dear Jetina,Thank you for the visit and the review. I'm terribly sorry for what seems to have been a poor experience with the reception team. Please do send me more details if you are able to so that I may address accordingly.All the best

10/10 Excellent

Carolina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El personal es muy amable y la zona es tranquila y de facil acceso
Séjour de 2 nuits en mars 2024
Réponse de Anthony le 11 avr. 2024
Dear CarolinaThank you for the visit and the lovely review, we hope you visit again soon.All the best

2/10 Horrible

Jeandré

Séjour de 3 nuits en février 2024
Réponse de Anthony le 11 avr. 2024
Dear JeandreThank you for the visit, I'm terribly sorry it seems that you had a poor experience, please do reach out to discuss further if you wish, i would appreciate understanding what we could have done better.All the best

2/10 Horrible

Lorrena

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Anthony le 15 avr. 2024
Dear Lorrena,Apologies for the poor experience, I would appreciate the opportunity to discuss further with you.All the best

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here are some of the friendliest people we have met. Highly recommend staying here
Séjour de 2 nuits en janvier 2024
Réponse de Anthony le 19 févr. 2024
Dear James,Thank you for visiting and for the fantastic feedback, I have shared your kind words with the team who are very appreciative.All the bestAnthony

10/10 Excellent

Michael

Séjour de 2 nuits en décembre 2023
Réponse de Anthony le 19 févr. 2024
Dear Michael,Thank you for choosing to stay with us, we are thrilled that you had an enjoyable stay.All the bestAnthony

8/10 Bien

Lise

Séjour de 7 nuits en novembre 2023
Réponse de Anthony le 19 févr. 2024
Dear Lise,Thank you for the visit and the review, it seems you had an enjoyable time and we hope you visit again soon.All the bestAnthony

4/10 Médiocre

Julian

Séjour de 4 nuits en octobre 2023
Réponse de Anthony le 16 avr. 2024
Dear Julian,Thanks for the visit and the review, it seems we did not live up to expectations, please do share some more information so that it may be properly investigated and resolved.Thank youAnthony

2/10 Horrible

Itebogeng

Séjour de 2 nuits en novembre 2023
Réponse de Anthony le 16 avr. 2024
Dear ItebogengThanks for the visit and the review, it seems we did not live up to expectations, please do share some more information so that it may be properly investigated and resolved.

8/10 Bien

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our 1st visit to Jo-burg (& S Africa) Great location - we were easily able to walk to the site seeing bus, dining and train to airport. Breakfasts were great They did not seem to have the airport shuttle for a fee listed.
Séjour de 3 nuits en octobre 2023
Réponse de Anthony le 24 avr. 2024
Dear Valarie,Thank you for staying with us and for the lovely review, wea re glad you enjoyed your time with us and we hope you visit again soon.All the bestAnthony

2/10 Horrible

Vikram

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Ms.
We are so disappointed with what happened at the hotel. It is actually shocking. There was a water leas in the lobby and we were asked to stand outside, 4 hours in the rain and I got extremely ill and then they shifted us to another hotel, down graded me to a standard room from a suite, and made me check out at 11am with a high fever. I am also going to complain to the regulator and want compensation for my inconvenience and illness from the hotel.
Séjour de 4 nuits en novembre 2023
Réponse de Anthony le 16 nov. 2023
Dear Ms De Ridder,My sincerest apologies for any inconvenience caused during the incident on Monday evening as well as the fact that you fell ill overnight. Please see below statement on the events that occurred as it more than a water leak which resulted in the hotel being evacuated and guests moved to other properties.Tuesday, 14 November 2023, Rosebank, Johannesburg: Southern Sun Rosebank experienced damage from a severe hailstorm on Monday evening when the roof above the hotel restaurant collapsed under the sudden build-up of ice and water from the storm. Emergency services were quickly on the scene to secure the area. No serious injuries were reported, and all guests were evacuated and relocated to Southern Sun’s hotels nearby. The hotel is closed for an evaluation and repair, and impacted reservations are being transferred to the group’s other hotels.On the evening we collected as many blankets as we could for guests from the areas of the hotel we were permitted into by the emergency services, we also arranged shelter from the rain at the police station across the road which many guests made use of.I do you hope are feeling better and have a better understanding now of the incident that occurred resulting in the events that followed that evening.All the bestAnthony

10/10 Excellent

peter

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic staff. Fantastic breakfast. Fantastic reception and breakfast experience!
Séjour de 2 nuits en novembre 2023
Réponse de Anthony le 16 avr. 2024
Dear Peter,Thanks for the visit and the lovely review, we hope to see you again soon.Anthony

8/10 Bien

Gavin, Orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Anthony le 16 avr. 2024
Dear Gavin,Thank you for the visit and the review, we hope you visit again soon.Anthony

2/10 Horrible

Jennifer

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible stayover
I had a terrible stay over at this hotel. At about 22h00 it was really hot in my room. When I turned on the aircon it didn't work. I called the main desk and they said they would send a maintenance person. I called again after a half hour and the front desk said I must wait until the morning. I was unbearably hot and could not sleep the whole night. It is a claustrophobic room. I complained the next morning and the staff shrugged their shoulders. I was not offered a change in room with assistance to take my luggage across. I will never stay here again!!!
Séjour de 1 nuit en octobre 2023
Réponse de Anthony le 3 nov. 2023
Dear Jennifer,I am terribly sorry that you had such a poor experience with us. I will be sure to address this with the team as either assistance or a room move should have been given to ensure you had a comfortable evening.All the bestAnthony

10/10 Excellent

lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property at an amazing price loved the clean room with king bed yes bathroom is small but very clean with large shower winderfull spa attached to hotel i had an amazing massage and partner really enjoyed hes petecure wo
Séjour de 3 nuits en octobre 2023
Réponse de Anthony le 3 nov. 2023
Dear Lisa,Thank you for visiting and leaving some feedback on your stay. I am thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

10/10 Excellent

Shanil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a wonderful hotel in the heart of the culinary of Rosebank. Close proximity to amazing restaurants and nightlife within a 10 min walk. Staff are very professional and special kudos to Hendrik (barista for amazing coffees) and Sinhle and team at the Circle Bar. Wonderful customer service and a great place to stay in Johannesburg. SR from Toronto, Canada
Séjour de 4 nuits en octobre 2023
Réponse de Anthony le 3 nov. 2023
Dear Shanil,Thank you for visiting and taking the time to leave a review on your stay. We are very happy that you enjoyed your time with us and will share your feedback with the team and in particular Hendrik and Sinhle.All the bestAnthony

10/10 Excellent

Kader

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en octobre 2023
Réponse de Anthony le 3 nov. 2023
Dear Kader,Thanks for the visit and the review rating, we are thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A wonderful stay. Service was great. Facilities good too. Shuttle to Gautrain was a wonderful touch, considering it was only 2 blocks away. I will be back.
Séjour de 1 nuit en octobre 2023
Réponse de Anthony le 24 oct. 2023
Dear Christopher,Thank you for staying with us and leaving a review on your experience. We are thrilled that you had a good stay and look forward to welcoming you back.All the bestAnthony

10/10 Excellent

David

Séjour de 3 nuits en octobre 2023
Réponse de Anthony le 19 oct. 2023
Dear David,Thanks for staying with us and for leaving a review, we are thrilled that you had a great stay and hope you visit again soon.

8/10 Bien

Julian Silva

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Anthony le 19 oct. 2023
Dear Julian Silva,Thank you for staying with us and for leaving a review score, while it seems you had a good stay its sad to see we did not do enough to score a 10 out of 10.We hope you visit again soon.All the bestAnthony

10/10 Excellent

George, Ottawa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had dinner at their classy restaurant, we had ostrich and steak, it was so delicious and melted in your mouth. Would recommend this hotel.
Séjour de 1 nuit en octobre 2023
Réponse de Anthony le 24 oct. 2023
Dear Goerge,Thank you for the visit and the lovely review. We are glad you enjoyed your dinner at our Grill Jichana restraunt.All the bestAnthony

10/10 Excellent

Cowell

Séjour de 1 nuit en octobre 2023
Réponse de Anthony le 19 oct. 2023
Dear Cowell,Thanks for visiting, we are glad you seemed to have had a great stay and we hope you visit again soon.All the bestAnthony

10/10 Excellent

Sakhiwo

Séjour de 2 nuits en octobre 2023
Réponse de Anthony le 19 oct. 2023
Dear Sakhiwo,Thank you for staying with us and leaving a review score, we are thrilled that you seemed to have had a great time and hope you choose to visit again soon.All the bestAnthony

8/10 Bien

Keith

Séjour de 2 nuits en octobre 2023
Réponse de Anthony le 3 nov. 2023
Dear KeithThanks for the visit and the review rating, we are thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

10/10 Excellent

Chisenga

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very good experience I'm happy
Séjour de 5 nuits en août 2023
Réponse de Kagiso Mokone le 2 oct. 2023
Dear Chisenga, We are glad that you enjoyed your stay with us at Southern Sun Rosebank. We hope to see you again in the not so distant future. RegardsKagiso

8/10 Bien

Rui

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place,well located lots of place
Excellent place and well situated with lots to eat ,do and shop all 5 min walk.
Séjour de 3 nuits en août 2023
Réponse de losh le 4 sept. 2023
Thank you

8/10 Bien

Josep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agradable
Buena ubicacion y buen servicio. El desayuno muy completo.
Séjour de 2 nuits en août 2023
Réponse de losh le 4 sept. 2023
Thank you

10/10 Excellent

Flo

Séjour de 1 nuit en juillet 2023
Réponse de losh le 4 sept. 2023
thank you

10/10 Excellent

Javon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Stay!
Absolutely amazing experience! Such a beautiful hotel and the bed was very comfortable. I loved the breakfast every morning. I would definitely stay here again!
Séjour de 6 nuits en mai 2023
Réponse de Anthony le 16 avr. 2024
Dear Javon,Thanks for the visit and the lovely review, we hope you visit again soon.All the bestAnthony

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was wonderful and friendly. The hotel was updated and clean. The food was delicious!
Séjour de 2 nuits en mai 2023

10/10 Excellent

richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great. thanks
Séjour de 3 nuits en mai 2023

8/10 Bien

Nicholas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Anthony le 16 avr. 2024
Dear NicholasThanks for the visit and the lovely review, we hope you visit again soon.All the bestAnthony

6/10 Satisfaisant

Antje

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was overall happy with the stay. The Deluxe room is rather small, staff overall were nice and helpful, except for the manager who told me (after I had already paid half day for late check-out and needed on additional hour) that if I would "come one minute after" the agreed time, I would be charged the full night, in no uncertain terms. I was one of several guests attending a conference and not really sure what caused such hostile tone. Otherwise fine and uneventful.
Séjour de 4 nuits en avril 2023

10/10 Excellent

Shameel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023