Dear GUESTThank you for choosing to stay with us. One of our key priorities is to provide the highest level of friendly and courteous service. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear patriciaThank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

Dear Lucie,Thank you for choosing Protea Hotel by Marriott OR Tambo airport. We are happy that you had a good stay with us and found our breakfast to be scrumptious.We are looking forward to you staying with us again in the near future.Kind Regards

Dear David, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for the bad experience you had during your stay. I have shared your feedback with the appropriate hotel TEAM to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Johannesburg.

Dear Francoise, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Valued GUEST, Thank you for your inspiring review. We are excited to hear that our STAFF were able to give you an amazing experience making you feel welcome and leave you with a good first impression at check in. It is great to see that they were helpful in assuring you have a comfy bed and clean room, creating ease, making it a better stay. We are glad that you acknowledge our amnesties. We are glad to hear that the food was pleasant to your taste. We are glad to see that you found our transportation to be convenient to you. Further we would like to thank you for the great response. Kindest Regards, The Protea Hotel by Marriott O.R Tambo TEAM

Dear Ben, Merci d'avoir pris le temps de répondre à l'enquête de satisfaction des clients concernant votre récent séjour à l'hôtel Protea by Marriott O.R. Aéroport de Tambo. Comme nous sommes fiers d'offrir une expérience hôtelière mémorable lors de vos voyages, nous n'avons malheureusement pas atteint notre objectif lors de votre récent séjour. Veuillez accepter nos plus sincères excuses pour la mauvaise expérience que vous avez eue pendant votre séjour. J'ai partagé vos commentaires avec l'ÉQUIPE de l'hôtel approprié pour m'assurer qu'il s'agissait d'un problème isolé qui est corrigé à l'avenir. Tenant notre engagement à fournir une expérience mémorable avec un service exceptionnel, nous espérons avoir l'occasion d'améliorer votre expérience avec nous chaque fois que vos voyages vous ramèneront à Johannesburg.

Dear Xavier, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Romane, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Anonymous, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Valued Customer, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Anonymous, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for the bad experience you had during your stay. I have shared your feedback with the appropriate hotel TEAM to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Johannesburg.

Merci de partager votre expérience au Protea Hotel by Marriott O.R. Aéroport de Tambo. Avec pour mission de fournir un service clientèle de qualité supérieure, nous sommes très fiers de répondre à vos besoins et sommes ravis d'apprendre que nous avons répondu à vos attentes. J'ai partagé vos commentaires qui seront partagés avec l'équipe afin de continuer à les inspirer et à les motiver pour offrir un service client exceptionnel. Merci d’avoir choisi de séjourner à l’hôtel Protea by Marriott O.R. Tambo Airport et nous espérons que vous choisirez de rester chez nous chaque fois que vos besoins de voyage vous ramèneront à Johannesburg.

Dear Adele, Thank you for staying with us and your review. We are thrilled to hear you had a pleasant stay. We look forward to hosting you again when your travels bring you back to Johannesburg. Kind Regards Smangele Ngcobo GUEST Relations Manager

Dear Valued GUEST, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for the bad experience you had during your stay. I have shared your feedback with the appropriate hotel TEAM to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Johannesburg. Kind Regards,

Merci pour vos merveilleux commentaires, nous apprécions votre séjour parmi nous et nous espérons vous revoir bientôt.

Dear Yves.Thanks for staying with us. We appreciate your feedback!

Dear Anonymous. Thanks for staying with us. We appreciate your feedback!

Dear Gerard, Thank you staying with us and for the wonderful feedback. We hope to see you in the future. Regards,

Dear Luc. Thank you for your review. We are delighted that you enjoyed the location and convenience. We hope to welcome you back soon.

Dear Anonymous. Thank you for sharing your feedback with us. We are delighted that you chose to stay with us. We are truly sorry for the inconvenience caused to you with the discomfort or moving your rooms and the no power. We are in the midst of a refurbishment and we in the process of ensuring all these aspects have been resolved. We do hope you welcome us back soon.

Dear PAYET. Thanks for staying with us. We appreciate your feedback!

Dear Anonymous. Thank you for taking the time to write to us on your recent experience with us. We are very disappointed to see the experience was not desirable at all and we would like to profusely apologize for any inconvenience that might have been caused on our part. Please rest assured in knowing that we will address all your concerns with immediate effect. We do hope to welcome you back soon to show you what we are really made of.

Cher invité, je vous remercie de votre avis, il nous attriste de voir que nous ne répondons pas à vos attentes et que nous sommes tombés à court quand il vient à la propreté de la chambre, la question sera abordée avec l'équipe aussi nos chambres ont un double vitrage sur les fenêtres et nous essayons de maintenir les niveaux de nez dans les voies de passage, mais malheureusement, cela n'a pas été le cas lors de votre séjour avec nous excusons sincèrement et nous espérons que si nous avons le plaisir de vous revoir bientôt vous ne serez pas avoir le même problème Kind Regards Natalie et TEAM

Dear Guest, Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us and had a good experience regarding your check-in. Your review is motivation for our TEAM to do their best every time. Kind Regards, The Protea Hotel O.R Tambo Airport TEAM

Dear Staphane, Thank you for your inspiring review we are delighted to see your overall stay with us was enjoyable we trust that we will be seeing you soon, Kind regards Natalie and TEAM

Dear GuestWe thank you for the time you took to complete the survey with regard to your stay. Our associates are the heart and soul of our business and we are delighted to hear that they offered you the highest levels of courtesy, and hospitality. We hope to welcome you back soon, for another delightful stay experience with us.

Dear GUESTS: Both Local and not :)It was such a pleasure to have you and your family stay at our property. We love surprising our GUESTS with amazing service and experiences. I look forward to receiving a direct mail from you when you are planning your next trip to South Africa, so we may again welcome you warmly to the Hotel.

Dear Adventurer and TravelerThank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other GUESTS. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a Valued GUEST, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Johannesburg.

Dear TravelerThank you for the feedback you provided. It is always encouraging to receive positive feedback from those that matter the most, You our GUESTS. I will share your feedback with the entire associate team as a way of celebrating their success. We hope to welcome you back soon.

Dearest GUESTThank you for the time you took to share your feedback with us. It always makes me happy to note that we delivered exceptional service and experiences to our GUESTS. I am sorry that our room size was not to your satisfaction. They were built according to European specs that are quite space saving. I really do hope that we will have the chance to welcome you ack to our Hotel.

Dear GUEST and TravelerWe loved having you as our GUEST and thank you for your response. As it our aim to provide every guest with the best stay experience possible, I am happy that we delivered on our promise to you. We look forward to the next time we can welcome you back.

Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas.As you noticed, we are currently undergoing a major renovation of our public areas. This is sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.Although we fell short of meeting your expectations during your past stay, I hope you will consider Protea Hotel by Marriott O.R. Tambo Airport on your next visit to Johannesburg so that we can better deliver upon the guest experience you deserve.

Dear Valued GUESTWe appreciate you taking the time to complete the survey. As a valued GUEST your opinion means allot to us as this is what drives the changes we make at the Hotel. We hope that we can welcome you back soon, so that we can deliver an outstanding stay experience that you will remember.

Dearest Valued GUESTThank you for choosing to stay with us, and for giving us the opportunity to surprise and delight you. It warms my heart to note that we have delivered an exceptional stay experience. We look forward to the next time we can welcome you to our Hotel.

Dear Traveler and GUESTWe appreciate you taking the time to let us know about your recent experience at our Hotel. I note that we have not fully met your expectations, and apologize sincerely for any missed opportunities. I hope to welcome you back soon, so we may deliver the exceptional experience you deserve.

Dear Valued GUESTThank you for your wonderful feedback pertaining to your recent stay with us. It warms our hearts to see that we are delivering outstanding service and GUEST experiences. We will continue working at providing our Valued GUESTS like you with the highest standards of hospitality. We look forward to your next stay with us.

Dear Valued GUESTThank you so much for your amazing feedback regarding your recent stay at our Property. It gives us great joy to excite our GUESTS with the highest standards of service and hospitality. We do take note of your comment regarding the staffing at the bar, and I am happy to report that this situation was resolved with more associates on shift in this area. I look forward to the next time we can welcome you warmly!

Dear TravelerThank you for choosing to stay at our Hotel, and for sharing some of your stay experience with us. We are delighted to see that we delivered great hospitality to you and that you had a memorable stay. I hope to have another opportunity in the future to surprise and delight you.

Dear SiobhanThank you for being our GUEST and sharing your amazing feedback with us. As is our custom here, your feedback will be share with our TEAM, to be sure to thank them and motivate us to continue to deliver exceptional experiences. We look forward to your next visit with us.

Dearest Return GUESTThank you for your amazing feedback regarding the experience you had while staying with us. It is great to hear that all the hard work that has been put into the service standards and operations of the property are delivering the results our GUESTS want. We look forward to turning your next stay into an even better experience.

Dear TravelerThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear valued GUESTWe appreciate your feedback sincerely. We loved having you as our GUEST and are delighted to hear that we have met your expectations to deliver the highest possible standards in hospitality. I do however want to apologize for the inconvenience caused by outside noise from the road and Airport. I hope that next tome you travel, you will choose us again.

Dear TravelerThank you for letting us know about your experience. Unfortunately the cancelation policy for reservations made via third party booking agents, prevents the Hotel from making any changes to the booking. We only have influence over reservations that was made directly with the Hotel. I am very sorry for any inconvenience this may have brought upon you. I do hope that we will have the opportunity to host you in the future, so that we may delight you with an outstanding stay experience.

Dear GUESTIt was our pleasure having you as our GUETS, and it makes us proud to see that we have delivered the best experience possible to you during your time with us.It is our main priority to make sure we provide relaxing and memorable moments to you our Valued GUESTS. Thank you so much for choosing to stay with us. I look forward to welcoming you back in the near future.

Greetings Dear GUESTThank you so much for you kind and wonderful feedback. We loved having you as our GUEST and would be overjoyed to welcome you back. I have shared your review score with the entire Hotel associate TEAM so as to motivate the creation of continuous service delivery.We look forward to your return.

Dear Michael, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. As the maintenance of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the maintenance team in an effort to improve our upkeep of the hotel.Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear Wolfgang, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport