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Avis sur Odyssey Luxury Apartments

4 out of 5
Odyssey Luxury Apartments
164 Rivonia Road, Sandton, Gauteng

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 27 avis sur 84." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 84." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 84." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 84." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 84." "

8,0/10

Propreté

7,2/10

Personnel et service

7,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Ann

Séjour de 2 nuits en avril 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
l'accueil , ils ont su s'adapter à mon arrivée décalée, le sens du service
Séjour de 8 nuits en juin 2019
Réponse de Debbie le 21 juin 2019
Thank you so much for your feedback and we are very happy you enjoyed your stay with us. Hope to see you soon

10/10 Excellent

Magali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Odyssey Management le 15 oct. 2018
Thank you for your Review

10/10 Excellent

thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOME AWAY FROM HOME
i just love that place, feels like home away from home
Séjour de 3 nuits en janvier 2018
Réponse de Reception le 29 janv. 2018
Thank you for taking the time to review our property. We look forward to welcome you back at the Odyssey in the near future.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not the best
Unit was very dirty, floor in bathroom covered in hair, and a lot of maintenance is required in the unit. Bath towels are so tiny, and very stained and had hair embedded in the towels Shower had no pressure, shower head attached with tape. Where tiles are broken in the shower the problem was resolved with silicone. Walls and ceiling very dirty and aircons dont work
Séjour de 5 nuits en juillet 2023

10/10 Excellent

BahPna, new york

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great personnel. Very professional and kind. The location is wonderful and safe.
Séjour de 1 nuit en août 2023

10/10 Excellent

Allan Omondi

Séjour de 5 nuits en avril 2023

4/10 Médiocre

Kgalalelo

Séjour de 2 nuits en décembre 2022
Réponse de Manager le 19 janv. 2023
We note your rating, however we are not aware of any complaints from your end .You are a returning guest and as such we would have liked to rectify any issues whilst you were in house .

6/10 Satisfaisant

Sebastian

Les points forts : Propreté et confort de la chambre
Great Place, good stay but false Advertising
My stay was a mix bag, let me start with the bad. I booked a Standard Twin Room which showed a Couch, nice big balcony and a Washing Machine. When I arrived they gave me a narrow room, with a 60cm desk, a stool and a 40cm wide balcony. After a long discussion the 'Manager' told me that I was correct with seeing pics of an Apartment and not the Twin but the description was correct and I should have seen it. Totally false Advertising on their part. They asked now for an extra fee, which I wasnt willing to pay. Long story short: Hotel.com compensated me with a voucher and the Manager gave me a better rate for the room on the pictures I booked. Now the good after the first bad impression. The room were BIG. Nice view, good bed, the cleaning lady, the inside and at the gate guards are very lovely. I spoke to the manger about the deposit issues mentioned on the reviews and she said its a problem with international cards, so I gave them cash which I received back on checkout (exactly the same notes I gave them). What I want to mention to their benefit as well. They have updated the pictures now, which reflects the correct room. I only can recommend the upgrade to the bigger apartment. Its worth the extra money. Overall. If they would have upgraded me based on their mistake it would have been a fantastic stay, The initial discussion and suggestion that I did a mistake by not reading the description even tho the pics showed the bigger room, was just a bad start for a great stay
Séjour de 5 nuits en mars 2022

10/10 Excellent

Ayanda

Séjour de 1 nuit en janvier 2022
Réponse de Mogie le 24 févr. 2022
Thank you for your review . I am glad you enjoyed your stay .

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
A potential SCAM
I just wish I had paid more attention to what some of the other reviews said about Odyssey. It was a terrible stay for my family and I. There also seems to be a scam with the rooms. What you see in the pictures is NOT what you will get. Really, it was just a terrible experience through and through.
Séjour de 3 nuits en août 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté
in my room locker was locked , and the chimney was not working and crockery not clean well , other amenities was good
Séjour de 6 nuits en mars 2021

4/10 Médiocre

DP

Séjour de 1 nuit en mars 2021

8/10 Bien

Sharon

Les points forts : Propreté et confort de la chambre
SA Hockey Training Camp
Accommodation was very central to all our hockey games. Room was spacious and tidy. So nice to have a bath AND shower. Security was very friendly and helpful.
Séjour de 2 nuits en novembre 2020

4/10 Médiocre

Preggy

Voyage d’affaires
Les points faibles : Propreté
Poor Standard
The cleanliness of the off the apartment was not up to standard Stained Tatty towels Discoloured Bedding The kettle was fouled , up , and even though i left it out to be found , it was put back as is Iron Did not work Wont book there again
Séjour de 3 nuits en août 2020

6/10 Satisfaisant

Seun

Les points forts : Propreté
I hate the studio room no chairs in it
Séjour de 6 nuits en mars 2020

8/10 Bien

Vusumuzi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en février 2020

8/10 Bien

Lucy

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Fun!
We had a pleasant stay at the venue. The housekeeper was very responsive to the issues that we raised.
Séjour de 4 nuits en décembre 2019

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible hotel. I'd never stay there again. The rooms were nasty and the service poor
Séjour de 1 nuit en octobre 2019
Réponse de Mogie le 15 nov. 2019
We strive to meet guest expectations at all times. We are sorry that we could not meet yours. Please contact us with feedback with what you encountered as issues that require intervention .

2/10 Horrible

Grant

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not recomended for female guests.
The experience was really bad and I would seldom if ever say this about any accommodation in Johannesburg. Apartments of this nature needs to have 24 hour access to skilled management. This was not the case. Noise by other guests is not managed appropriately and the security guard is your last line of defense when things go wrong. They are unapologetically unprofessional and not even close to expectations.
Séjour de 4 nuits en octobre 2019
Réponse de Mogie le 15 nov. 2019
We have a 24 hour staff on duty and we have an emergency number listed in the directory .. We pride ourselves on tight security especially for women travellers .

2/10 Horrible

King, Johannesburg

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it's a scam and you Expedia as a credible entity is aiding them to rob customers
Séjour de 2 nuits en septembre 2019
Réponse de Mogie le 15 nov. 2019
I am sorry that we have not met your expectations. Had you reported to Reception we would have dealt with your issues .

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2019
Réponse de Management le 25 sept. 2019
Thank you for the review

2/10 Horrible

Eduardo

Voyage d’affaires
Les points faibles : Propreté et personnel et service
the worst place ever never to go back
Bad security, worst service that anybody can have plus i was robbed at gun pointed right at the gate nobody did nothing to help because they took forever to open the gate (superior orders) so that allowed the thieves time to do their job, they took my phone, watch and some shopping bags i made that had shoes, sneakers, that was a inside job because i could track on my laptop and see where was my cell phone (iphone) and was inside property on the other side that i was staying and i even said and show that the police but nothing was done, funny thing they even ask me where that place was, yeah i'm the tourist, well i have check out and so far they didn't even return my security deposit it has past more than 15 days i already sent e-mails asking that but no even a word, yeah this was the worst place i ever been in my life besides being robbed thanks God i'm alive thats the only think i can see good in all this
Séjour de 4 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Management le 25 sept. 2019
Thank you for the review

8/10 Bien

Pataida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2019
Réponse de Debbie le 15 juil. 2019
Thank you for the review score. We really appreciate it

6/10 Satisfaisant

Beatrice, Lusaka

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The studio beds were too tiny. Good for children but not adults.
Séjour de 1 nuit en juin 2019
Réponse de Odyssey le 27 juil. 2019
Thank you for your review

10/10 Excellent

Lee

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I’ll be back
Great Value for Money
Séjour de 2 nuits en juin 2019
Réponse de Debbie Odyssey Manager le 26 juin 2019
Good Morning, thank you for your great review and score. We really do appreciate it. Hope to see you soon.

8/10 Bien

Thais

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019
Réponse de Debbie le 22 juin 2019
Good Day, Thank you for your great review score. We really do appreciate it

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Check in very bad. Room very bad: tv not working. No table for work. Not wifi signal.
Séjour de 1 nuit en juin 2019
Réponse de Debbie le 14 juin 2019
Good Morning, Thank you for your your review, please can you be so kind as to advice your name and in which room you were allocated to so that management can sort this out immediately? Much Appreciated

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely recommended
Place is very clean and in a good area. Only bad experience was the 8 hour power cut on my first day as well as some people making too much noise at night and early in the morning.
Séjour de 3 nuits en juin 2019
Réponse de Debbie le 14 juin 2019
Good Morning, Thank you for your review, we humbly apologize for the power outage unfortunately we also have not been informed about this. We also have a very strict policy any noise and I will investigate why this has not been resolved immediately. Much Appreciated

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Debbie le 10 juin 2019
Good Day, Thank you for your rating, we do appreciate it.

4/10 Médiocre

Gift

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
No Electricity
not so good. i was working from the hotel when electricity went off the whole day even my first knight there was no electric. they have bad wifi connection
Séjour de 3 nuits en juin 2019
Réponse de Debbie le 14 juin 2019
Good Morning Mr Gift, Thank you for your review, we humbly apologize for the electricity "Load Shedding", unfortunately this was out of our control and was not informed about this either.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juin 2019
Réponse de Debbie le 10 juin 2019
Good Day, Thank you for your rating - We really do appreciated it.

10/10 Excellent

mihloti

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The place is very beautiful and i enjoyed my 1 night stay. The only thing which it didnt suit me well was the holding deposit because they said is for breakages but when u check in no 1 goes in with you to check if all items are there on ur arrival but they inspect when u check out.
Séjour de 1 nuit en mai 2019
Réponse de Debbie le 10 juin 2019
Good Day, Thank you for your review , and bringing to our attention that no one pre-checked your apartment on arrival.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2019
Réponse de Debbie le 13 mai 2019
Thank you for your rating. We appreciated it. Regards, Odyssey Management

10/10 Excellent

Stan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable modern apartment (spacious and new), close to everything - shops and restaurants and very safe.
Séjour de 5 nuits en avril 2019
Réponse de Debbie le 24 avr. 2019
Good Day Stan, Thank you for your great review, we are very pleased you enjoyed your stay with us. Hope to see you soon again

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Debbie le 26 mars 2019
Good Day, Thank you for your rating.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019
Réponse de Odyssey le 7 avr. 2019
Thank you for your rating

10/10 Excellent

gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
The check in was not brilliant as email confirming my booking was only received by Odyssey a few minutes before I arrived... So I had no room booked at the start.. The manager Debbie worked her magic and I got a room in the end. The Apartment was beautiful. Very clean, quiet and very modern.
Séjour de 3 nuits en décembre 2018
Réponse de Debbie le 5 janv. 2019
Good Day, Thank you for your review. We are very pleased you enjoyed your stay with us. Regards, Debbie Odyssey - Manager

2/10 Horrible

ADEBAYO

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Worst experience ever
My family’s stay was very very horrible, horrible customer service, power outbreak, lift(elevator) not working for days, only one air conditioning working. Please stay away from this property. They saw my complaints and didn’t care to answer. I have never seen such in a 4 star hotel . Owner of property needs a fresh management, if not this property will crash ..
Séjour de 5 nuits en décembre 2018
Réponse de Debbie le 7 janv. 2019
Good Day Mrs Adebayo, We humbly apologize for the lack of service you received from our staff. I can insure you this is not the way we treat any of our guests. Regarding the power outage, unfortunately this is out of our control, the lift also unfortunately was out of our control as it was out of order the second week into the festive season and no company had any stock of the motor we required. I hope this will shed some clarity on the situation. Regards, Debbie - Odyssey Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2018
Réponse de Debbie le 28 déc. 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Check-in was awful, I had paid upfront but the lady could not find our booking. Eventually I saw my name on a printed page lying on her desk. The Hotel is very noisy, Friday Morning we were woken up to staff screaming and shouting to one another at 7am. Friday evening, when returning to the hotel we found the door open with the keys inside...the cleaners left it for anyone to help themselves! Then, when checking out the hotel has the cheek to check that we didn't steal anything (after leaving the room open for all and Sundry)!!!! The room was neat and clean and the location was good. I guess it is a cheap hotel so you get what you pay for.
Séjour de 3 nuits en novembre 2018
Réponse de Debbie le 5 janv. 2019
Good Day Anonymous, Thank you for you review. We will look into the matter and revert back as soon as possible.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
感受
床单很脏
Séjour de 1 nuit en septembre 2018
Réponse de Odyssey Lifestyle le 3 nov. 2018
Thank you for taking the time to give us a review, we hope to make positive changes for the future

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Odyssey 感悟
床单很脏，没洗干净，不知道有没有消毒
Séjour de 1 nuit en septembre 2018
Réponse de Odyssey Lifestyle le 3 nov. 2018
Thank you for your review, we aim to make positive changes for the future

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would recommend having coffee/tea provided as not many arrive with these items especially when checking in late
Séjour de 3 nuits en juillet 2018
Réponse de Odyssey Management le 25 juil. 2018
Thank you for staying with us. Please come see us again the next time your're in Sandton.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Odyssey Management le 25 juil. 2018
Thank you for staying with us. Please come see us again the next time your're in Sandton.

6/10 Satisfaisant

Michaela

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Such potential but so disappointing
The room stank of stale smoke even though the rooms are non smoking. Noise policy of the building was not enforced.
Séjour de 5 nuits en juin 2018
Réponse de Odyssey Management le 25 juil. 2018
Thank you for taking the time to review our property.

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en juin 2018
Réponse de Odyssey Management le 25 juil. 2018
Thank you for staying with us. Please come see us again the next time your're in Sandton.