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Avis sur OYO Hotel Jewett TX Southwest, I-45

2.5 out of 5
OYO Hotel Jewett TX Southwest, I-45
307 W Mexia, Jewett, TX

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 23 avis sur 113." "
Note des voyageurs de 8 (Bien), d’après 32 avis sur 113." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 113." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 113." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 113." "

6,8/10

Propreté

6,6/10

Personnel et service

5,6/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

4,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Eric

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Réponse de Eva le 13 oct. 2023
Hi, Eric! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

6/10 Satisfaisant

Jamie, Dimondale

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Decent for the price - beds comfortable, clean enough, smelled fine, doors secure, a/c worked well, amenities included as described, except there was no Wi-Fi. The sign in the office advertising the Wi-Fi networks and passwords were those of the neighboring hotels, and we never did get any of the passwords to work in spite repeated trips to the office. The smoke detector in one room was missing. There was a stain on one of the blankets.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Melissa

Séjour de 1 nuit en avril 2024

2/10 Horrible

Liliana

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
This place is trash
Séjour de 28 nuits en février 2024

10/10 Excellent

Karina Simon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to rest

6/10 Satisfaisant

Olga

Voyage en famille avec de jeunes enfants
Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 4 mai 2024
Hi, Olga! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Paul E

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Everything very good except there was an odd half=dollar size hole in the top of the tub/shower underneath the tub spout which thus unavoidably gets at least splashes of water under the tub onto the flooring beneath. Not good for the foundation; can be self repaired with white construction adhesive sanded down. I would have thought the maid would have noticed and informed the office. I would have myself but I left very early and the office was not yet open.
Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 6 mai 2024
Hi, Paul! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 Horrible

Jeffery

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Connie

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Natacha

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
They charge me 2 times for my room and impossible to have any arrangement to have my money back! Im furious!
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Patrick

Séjour de 2 nuits en octobre 2023

2/10 Horrible

Bill

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible stay
The cleaning of the room was terrible. There were dead bugs all over the place and in the tub. The deadbolt on the door didn’t work. The ceiling was cracked and peeling. We are planning another trip to Jewett and we won’t be staying at oYo again. Now I know why they have such cheap rates.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The facility is older, but clean and mostly maintained. First and foremost, it is clean, safe, and comfortable. The ice machine did not work. There was no hot water at the vanity sink. Breakfast was listed on the main sign, but not provided. The TV remote would not change the channels. The front desk was informed, but did not address.
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Sophia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en août 2023
Réponse de Eva le 11 sept. 2023
Hi, Sophia! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

4/10 Médiocre

Rachel

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pictures are not what they are online
My husband, my daughter and her finance we tracing to Galveston for the week to visit family…. I decided to rent to rooms. I went onto hotels.com to look for rooms for the night. We had taken two separate cars to the hotel. My husband and I had gotten there first that evening. I checked is in around 9:42 pm. Got the room key to our room went upstairs to the room. When we stepped inside the room was like 100 degrees. It was hotter inside the. It was outside. That when my husband had noticed that there were holes in the walls , their bathroom had damaged inside…. The smoke detector was broken….. “fire hazard”. When my daughter and her fiancé arrived to the motel they went to to the front but they started giving her so much grief. I rented two rooms put both the rooms in our names…. She had decided to walk away from the hotel. She rather had sleep in the rental. The front desk should have given us a different room in the first place. The pictures online are not what they seem like…. My husband and I did stayS since we were both driving straight from Arlington Texas and it was too tired to look for another place to stay. So I’m saying after about two hours of letting our room cool down to go to bed and checking out around 6 am: this hotel is not going to get the greatest review. I should repot this better bureau department because the room was not up to code.
More holes
Looks like some one took a sledgehammer to the wall
What is going to crawl out of the wall
Can you use the bath tub
Séjour de 1 nuit en août 2023
Réponse de Dewi le 11 sept. 2023
Hi, Rachel! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Dewi

2/10 Horrible

Tami

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
0/10
when we got there it took forever for someone to check us in, and then when we got to the room the room smelt musty. Water was yellow, beds weren’t the right size . and the fridge didn’t work. And two small pillows ok two beds jus didn’t suit us well.
Séjour de 2 nuits en juin 2023
Réponse de Tim le 30 juin 2023
Hi, Tami! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Horrible

Frankie

Voyage en famille
Les points faibles : Personnel et service
Séjour de 1 nuit en juin 2023
Réponse de Ava le 21 juin 2023
Hi, Frankie! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 Bien

Sue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel and very affordable
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 3 juin 2023
Pleased to hear your kind words of appreciation, Sue! We will try our best to never fail in amazing you every time. Regards, Lisa

2/10 Horrible

Juan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamás regresaré ahí un asco
Séjour de 2 nuits en mai 2023
Réponse de Lisa le 3 juin 2023
Hola, Juan. Nos entristece ver que no está satisfecho con nuestros servicios. Esté seguro, nos esforzaremos día y noche para asegurar una estancia cómoda en el futuro. Saludos, Lisa

2/10 Horrible

Joseph

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The ice machine did not work, the furniture was worn out and dirty.
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 3 juin 2023
Hi, Joseph! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

10/10 Excellent

Francie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Judy

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Its just a room to clean up and sleep. It's said breakfast but has sign on door no breakfast, this has been posted the last 3 months. They need to update the web site to say no breakfast. The ice machine has been broken now for 2 months, because it was broken last month too.
Séjour de 2 nuits en octobre 2022
Réponse de Ammy le 19 oct. 2022
Hi, Judy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Ti

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de Ammy le 3 oct. 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah

4/10 Médiocre

david

Voyage en groupe
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Ammy le 3 oct. 2022
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Horrible

Richard

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful!!! Dirty, unkept, cockroaches!! Never again!!
Séjour de 1 nuit en septembre 2022
Réponse de Ammy le 3 oct. 2022
Hi, Richard! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Brooklyn

Séjour de 1 nuit en septembre 2022
Réponse de Ammy le 3 oct. 2022
Thanks for the positive rating, Brooklyn! Hope to welcome you again soon. Regards, Noah

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Greta le 19 sept. 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Horrible

melissa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022
Réponse de Arthur le 17 août 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst hotel ever
The front desk lady gave me a key to a room i didn't reserve, so i asked to get the one i reserved and she said she won't because their rooms are full. Finally she gave in and i realized almost none of the rooms were taken. Our hotel was full of cockroaches and was so hot for hours.
Séjour de 1 nuit en juillet 2022
Réponse de jane le 24 juil. 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Horrible

Tyler, Fresno

Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2022

8/10 Bien

Theodore

Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

robert

Les points forts : Propreté
On line it said free breakfast. Their sign out front said free breakfast. At 0715 the "Open" sign was flashing but the door was locked and no one was around.
Séjour de 1 nuit en avril 2022
Réponse de Joey le 3 mai 2022
Sincere apologies, Robert! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

4/10 Médiocre

Liliana

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible service
Séjour de 28 nuits en mars 2022
Réponse de Joey le 3 mai 2022
Hi, Liliana! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

8/10 Bien

Raul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Joey le 1 janv. 2022
Hi Raul, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Joey

4/10 Médiocre

Mark

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No breakfast available
There was supposed to be a breakfast no milk no bowls no customer service when I walk in up front no personal I came twice to check on breakfast was disappointed because the night before I asked if they had breakfast she said yes If they don’t want to serve breakfast do not advertise it I came at 7:00 then 7:30 for breakfast no luck
Séjour de 1 nuit en décembre 2021
Réponse de Cheshta le 27 déc. 2021
Hi, Mark! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

4/10 Médiocre

Mark, Gilroy

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Really run down, holes in bedding, bad fixtures in bathroom, afraid to sit on toilet, paint on walls was terrible, noisy highway heap trash heap by parking places.
Séjour de 1 nuit en novembre 2021
Réponse de Cheshta le 21 nov. 2021
Apologies for the problems you had faced, Mark! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

4/10 Médiocre

Sheila

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Walls and doors full of holes and scratched. Toilet not working. No one available to check out. No breakfast as advertised. Cheap
Séjour de 1 nuit en novembre 2021
Réponse de Cheshta le 8 nov. 2021
Hi, Sheila! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Bien

jeremiah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Jake le 31 oct. 2021
Thanks for the positive rating. Hope to welcome you again soon :) Regards, Jake

6/10 Satisfaisant

christina

A place to stay the night
The room I was given during check in was the room I asked for but when got to the room the a/c didn’t work … I asked for another room and was given A different room with smaller beds .. at 7 am I had to ask the front desk about breakfast .. the door wasn’t open yet .. they opened the door and there was nothing for breakfast not even coffee ..
Séjour de 1 nuit en octobre 2021
Réponse de Jane le 18 oct. 2021
Sorry for the hassle you faced, Christina! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The accommodation was adequate and clean. The noisy traffic and the coming and going of patrons was the only dislike.
Séjour de 1 nuit en octobre 2021
Réponse de Jane le 14 oct. 2021
Thank you so much for the wonderful rating, John! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Jane!

2/10 Horrible

Tanya, Willlis

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we have stayed here a few times and the first couple of times were great. last couple of times were horrible. previous stay had dead roaches all over the floor and management did nothing but apologize (we had our family and grandson with us)!. this last time, reserved a king and was told clean staff didnt show so we were given double beds for my husband and I. checked in and went to see family (had a loss in the family), returned to our room and couldn't get in exchanged cards twice and still wouldn't work. staff came over barefooted opened door and would not give us a card for room because it was the master. Went to room and found bed bugs in bed. We were switched to another room next door. we will not be back because of the service, cleanliness, accomodations, etc.
Séjour de 1 nuit en octobre 2021
Réponse de Ammy le 13 oct. 2021
Apologies for the problems you had faced, Tanya! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Bien

Ricky

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juin 2021
Réponse de Cheshta le 28 juin 2021
Hi, Ricky! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jacob

4/10 Médiocre

Voyageur vérifié

Séjour de 3 nuits en juin 2021
Réponse de Steve le 25 juin 2021
Hi, we regret the unpleasant experience you had with us. We are continuously working for improvements and we assure that your next stay is awesome with us. Regards, Steve

2/10 Horrible

Ashley

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nasty place
Séjour de 1 nuit en juin 2021
Réponse de Leo le 7 juin 2021
Hi, Ashley! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

10/10 Excellent

Miguel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2021
Réponse de Leo le 5 juin 2021
Hi, Miguel! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Horrible

Erika

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here
Horrible. Rude owner, nasty room.
Séjour de 1 nuit en mai 2021
Réponse de Marie le 28 mai 2021
Sorry for the inconvenience, Erika! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Marie!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I just loved it all I will definitely be back for another stay
Séjour de 1 nuit en mai 2021
Réponse de Jack le 21 mai 2021
Loved to hear this. It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Jack

10/10 Excellent

Era

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
The front desk guy was really great friendly, and professional
Séjour de 1 nuit en avril 2021
Réponse de Cheshta le 9 mai 2021
Hi, Era! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Jacob

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2021
Réponse de Leo le 18 mai 2021
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

2/10 Horrible

Richard

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
Séjour de 7 nuits en février 2021
Réponse de Bryce le 21 févr. 2021
Hi, Richard. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bryce