Avis sur Azzahra Boutique Hotel & Restaurant - Jerusalem
Azzahra Boutique Hotel & Restaurant - Jerusalem
13 Azzahra Street, Jerusalem
Avis
9,0
Merveilleux
9,0/10
Propreté
9,4/10
Personnel et service
8,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
12 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2022
Réponse de JS le 29 nov. 2022
We greatly appreciate your positive feedback. We are also very happy to know that you've enjoyed your meals at our restaurant and you had a pleasant stay at the hotel.We would be looking forward to welcoming you again in any future trip to Jerusalem.
8/10 Bien
Voyageur vérifié
Voyage en couple
22 mars 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mars 2019
Réponse de James le 10 avr. 2019
It was our great pleasure to know that you had a pleasant stay with us and that you have enjoyed eating at our restaurant. We have already finished the first stage of the renovation plan, and we hope that the second stage ends by the end of the summer.
We would be looking forward into staying with us again to enjoy our new style rooms.
8/10 Bien
Voyageur vérifié
12 janv. 2019
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
Réponse de Khaled le 15 janv. 2019
Dear Guest,
Thank you for choosing Azzahra Hotel , we greatly appreciate your feedback .
Best Regards,
8/10 Bien
Voyageur vérifié
26 déc. 2016
Les points forts : Propreté et personnel et service
Bon hôtel
Voyageur vérifié
10/10 Excellent
Bennito
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bennito
Réponse de Azzahra Boutique Hotel's Team le 30 mars 2024
Dear Bennito, Thank you very much for your kind and genuine review. We are happy to know that you enjoyed your stay with us and look forward welcoming you back in the future. Best Regards.
10/10 Excellent
Voyageur vérifié
30 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy hotel close to old town
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
Réponse de JS le 2 oct. 2023
Thank you for your positive feedback.We are very happy to know that you had a great stay with us and that you've enjoyed the food at our restaurant.We would be looking forward to welcoming you again in any future trip to Jerusalem.
10/10 Excellent
Voyageur vérifié
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable hotel near Old Jerusalem
Voyageur vérifié
Séjour de 7 nuits en août 2023
Réponse de JS le 4 sept. 2023
Thank you for your positive feedback. We are super thrilled to know that you've enjoyed your stay with us.
10/10 Excellent
Nicole
Voyage en famille
29 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 5 nuits en août 2023
Réponse de JS le 30 août 2023
Thank you for staying with us and we greatly appreciate your positive feedback.We are also very happy to know that you've enjoyed your meals at our restaurant.we would always be looking forward to staying with us again in any future trip to Jerusalem.
10/10 Excellent
AHMAD
14 août 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
AHMAD
Séjour de 6 nuits en juillet 2023
Réponse de JS le 2 oct. 2023
Your positive feedback is highly appreciated. We are very happy to know that we've met your expectations and you had a pleasant stay with us.
10/10 Excellent
Essam
2 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Essam
Séjour de 3 nuits en juillet 2023
Réponse de JS le 7 août 2023
Your positive feedback is greatly appreciated. Thank you for staying with us and we are super thrilled to know that you've enjoyed your stay and that we were of good help to you.
10/10 Excellent
Barbara M
Voyage en famille
24 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Barbara M
Séjour de 3 nuits en juin 2023
Réponse de JS le 25 juin 2023
We greatly appreciate your positive feedback. We are happy to know that you had a great stay with us.We would be looking forward to staying with us again in any future trip to Jerusalem.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
10 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en mars 2023
Réponse de JS le 11 avr. 2023
Thank you for staying with us and we greatly appreciate your positive feedback.We are also very happy to know that you have enjoyed your meals at our restaurant.We would always be looking forward to staying with us again in any future trip to Jerusalem.
10/10 Excellent
Luc
Voyage en famille
10 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
wonderful place
Luc
Séjour de 3 nuits en février 2023
Réponse de JS le 14 mars 2023
Your Positive feedback is greatly appreciated. We are super thrilled to know that you had a great stay at the Azzahra Hotel . Thank you for staying with us, and we would always be looking forward to staying with us again in any future trip to Jerusalem.
8/10 Bien
Dr subhi
Voyage d’affaires
19 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Azzahra
Dr subhi
Séjour de 1 nuit en janvier 2023
Réponse de JS le 26 janv. 2023
It is also important to note that the reason of your stay was to refresh your memory after sixty years from your first stay at the Azzahra.However,it is very surprising to read your comment about the elevator especially that you came to the Azzahra Hotel whilst you know that you will be staying in a heritage building with lots of history and more than 120 years old.
10/10 Excellent
Saverio
Voyage en couple
26 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saverio
Séjour de 3 nuits en décembre 2022
Réponse de JS le 27 déc. 2022
Your positive feedback is greatly appreciated. Thank you for staying with us and we would be looking forward to staying with us again in any future trip to Jerusalem.
10/10 Excellent
Raija-Leena
5 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best of old Palestinian Jerusalem
Raija-Leena
Séjour de 7 nuits en novembre 2022
Réponse de JS le 5 déc. 2022
Thank you for your positive feedback. We are very happy to know that you've enjoyed your stay with us , and we would be looking forward to staying with us again in any future trip to Jerusalem.
10/10 Excellent
Gheorghina
Voyage en famille
4 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really a surprise to have all together very good
Gheorghina
Séjour de 7 nuits en novembre 2022
Réponse de JS le 5 déc. 2022
We greatly appreciate your positive feedback. We are super thrilled to know that you've enjoyed your stay with us , and we would be looking forward to welcoming you again in your next trip.
8/10 Bien
Birthe Juel
30 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birthe Juel
Séjour de 4 nuits en novembre 2022
Réponse de JS le 5 déc. 2022
Thank you for staying with us.
6/10 Satisfaisant
Mohamed
27 nov. 2022
Les points forts : Propreté
Mohamed
Séjour de 2 nuits en novembre 2022
Réponse de JS le 29 nov. 2022
I believe that you should have been more transparent to the readers and should have mentioned all the positives rather than what you've mentioned.It started from the day of your arrival when you reached the hotel completely wet as it was raining heavily on that day and in order to help you ;we had to switch rooms to let you check-in earlier to your room to be able to change your wet clothes. We also helped you with your luggage to your room. On your way down, you were given an umbrella for free as you were going to the Old city and specifically to Al Aqsa Mosque which is around 15 minutes walk while it was still raining.It is important to note to our guests that the Azzahra Hotel building is more than 120 years old, so the authenticity of the building is well kept with all its original characters.Finally, on your Check-Out date , you came back from the Old city after the check-out time by more than 90 minutes and you were still not charged for that.Unfortunately, it is very disappointing when it turns out that people are not appreciative despite of all what was given to them.
8/10 Bien
Faruk
Voyage en famille
20 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Faruk
Séjour de 3 nuits en novembre 2022
Réponse de JS le 29 nov. 2022
Thanks for staying with us.
10/10 Excellent
Stefanny
Voyage en famille
18 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stefanny
Séjour de 4 nuits en novembre 2022
Réponse de JS le 29 nov. 2022
Thank you for staying with us and we are very happy to know that you've also enjoyed your meals at our restaurant.Your positive feedback is greatly appreciated.
10/10 Excellent
Rafael
2 nov. 2022
Rafael
10/10 Excellent
Marie
28 oct. 2022
Marie
Séjour de 1 nuit en octobre 2022
Réponse de JS le 29 oct. 2022
Thank you for your positive feedback. We are very happy to know that you had a great stay with us, and we would be looking forward to staying with us again in any future trip to Jerusalem.
10/10 Excellent
Nada
Voyage en groupe
25 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nada
Séjour de 1 nuit en octobre 2022
Réponse de JS le 25 oct. 2022
We greatly appreciate your Positive feedback. We are very happy to know that you had an enjoyable stay at the Azzahra Hotel and that you've enjoyed your meals at our restaurant. Thank you for staying with us, and we would always be looking forward to staying with us again in any future trip to Jerusalem.
10/10 Excellent
Voyageur vérifié
11 mars 2020
Voyageur vérifié
Séjour de 4 nuits en mars 2020
Réponse de Sahar le 14 mars 2020
Thank you for choosing Azzahra Hotel for your stay in Jerusalem. Your positive feedback is greatly appreciated. We would be looking forward into staying with us again in any future trip to Jerusalem.Your Home away from home.
8/10 Bien
John, Raleigh, NC
Voyage d’affaires
28 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 6 nuits en février 2020
Réponse de Dalia le 29 févr. 2020
Thank you for choosing Azzahra Hotel, and for sharing your feedback online. We are very glad to read that you had an enjoyable and comfortable stay at our Hotel, and that you enjoyed your meals at Azzahra Restaurant. We all look forward to welcome you again in any future trip to Jerusalem, please consider Azzahra your home away from home
8/10 Bien
Adam
Voyage en famille
11 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dobra baza wypadowa do zwiedzania Jerozolimy.
Adam
Séjour de 3 nuits en décembre 2019
Réponse de Dalia le 23 janv. 2020
Thank you for choosing Azzahra Hotel, we are very pleased to read that you had an enjoyable stay, and we all look forward to welcome you again in the near future.
10/10 Excellent
Voyageur vérifié
3 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Dalia le 23 janv. 2020
Thank you for choosing Azzahra Hotel, we are glad to read that you enjoyed your stay at our hotel.
Looking forward to welcoming you again in the near future.
2/10 Horrible
Voyageur vérifié
2 janv. 2020
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en décembre 2019
Réponse de Sahar le 3 janv. 2020
Thank you for choosing Azzahra Hotel to stay at, but it would have been greatly appreciated if you were more transparent and explained the whole story for the readers to know the facts rather than putting misleading information.
I am not sure Mr.Shigeaki that you were aware when you've made your reservation at the Non-Refundable rate that it cannot be changed, modified or cancelled but this was the status of your reservation.
As your friends were staying at a nearby hotel and you wanted to stay with them,so from the first minute that you arrived to the hotel you've inquired if you could cancel your reservation without a penalty fee in order to join them; and of course that was not possible especially that it was made through Hotel.com and not directly with the hotel.
Accordingly, you've proposed to stay the first night and cancel the following two nights without any cancellation fees; and you threatened the receptionist that otherwise you would write a bad review; and which you did !
We would have really appreciated addressing your
comments concerning the heating unit during your stay with us as we could have acted accordingly,but you did not mention anything whilst your stay.
It is very important to note that all our rooms have been newly renovated and it is surprising for us to know that the new heating unit was not working, especially that it was occupied the day before and there was no complain.
Finally, when you decided to check-out a day before your check-out date, you said that it was due to a change in your flight.
Last of all,not mentioning that we always get positive feedback regarding our quick and easy check-in, clean and modern rooms as well as our great service and authentic atmosphere.
10/10 Excellent
Voyageur vérifié
Voyage en famille
30 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Sahar le 1 janv. 2020
We are very happy to know that you've enjoyed your stay with us and we greatly appreciate your positive feedback.
We would always be looking forward into staying with us again in any future trip to Jerusalem.
10/10 Excellent
Hannah
14 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay
Hannah
Séjour de 1 nuit en décembre 2019
Réponse de Sahar le 16 déc. 2019
Thank you for staying with us, and we are happy to know that you've also enjoyed eating at our restaurant.
Your positive feedback is greatly appreciated.
We would be looking forward into staying with us again in any future trip to Jerusalem.
10/10 Excellent
Voyageur vérifié
Voyage en couple
30 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Sahar le 30 nov. 2019
Thank you for staying with us, and we greatly appreciate your positive feedback. We are also happy to know that you've enjoyed your meals at our restaurant.It would always be our pleasure to welcome you again in any future trip to Jerusalem.
10/10 Excellent
Jeannette
Voyage en groupe
19 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeannette
Séjour de 2 nuits en novembre 2019
Réponse de Sahar le 19 nov. 2019
We greatly appreciate your positive feedback, and we are happy to know that you've enjoyed your stay with us.
We would always be looking forward into staying with us again in any future trip to Jerusalem.
10/10 Excellent
Voyageur vérifié
29 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Dalia le 30 oct. 2019
Thanks for staying with us, and we really appreciate your feedback. It would always be our pleasure to welcome you again in any future trip to Jerusalem. Please consider Azzahra your home away from home
10/10 Excellent
Suzanne
25 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet, updated hotel, convenient to walled city.
Suzanne
Séjour de 1 nuit en septembre 2019
Réponse de Sahar le 26 oct. 2019
Thank you for staying with us,and your positive feedback is greatly appreciated. It would always be our pleasure to have you staying with us in any future trip to Jerusalem. Also,we are happy to know that we met your expectations.
10/10 Excellent
Suzanne
25 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suzanne
Séjour de 1 nuit en septembre 2019
Réponse de Sahar le 26 oct. 2019
Thank you for staying with us,and we are very pleased to know that you had an enjoyable stay with us.
Please consider Azzahra Hotel to be your home away from home.
10/10 Excellent
Armando Baltazar
23 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cuartos muy limpios y bonitos
Armando Baltazar
Séjour de 5 nuits en octobre 2019
Réponse de Sahar le 23 oct. 2019
We greatly appreciate your positive feedback and we are very happy to know that you and your family have enjoyed your stay with us.We would always be looking forward into staying with us again in any future trip to Jerusalem.
10/10 Excellent
Simon
21 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hotel
Simon
Séjour de 5 nuits en octobre 2019
Réponse de Dalia le 22 oct. 2019
Thank you for staying with us, we are very pleased to know that you had an enjoyable stay at Azzahra Hotel we would be looking forward into staying with us again in your future trips to Jerusalem. Please consider Azzahra to be your home away from home.
10/10 Excellent
Voyageur vérifié
Voyage en famille
20 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Dalia le 22 oct. 2019
Thank you for staying with us, we really appreciate your feedback. It would always be our pleasure to welcome you again in any future trip to Jerusalem.
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
6 oct. 2019
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Sahar le 6 oct. 2019
Thank you for staying with us, but we wish that you had informed us about your comments while you're staying with us as we could have helped you better.
It is important to note that the hotel has a limited free parking space ,so it needed to be previously reserved which you haven't done .The laundry is a service that we offer with a surcharge. On the other hand,all our rooms have been newly renovated and so all the furniture including the TV's are new but probably you did not follow the correct instructions to put it on and you haven't asked for any help . Also, you must have realized that our restaurant is one of the most popular in the area and reservation is requested but it doesn't close before 23:00. Unfortunately you did not make a reservation and it was fully booked on that day .
We always look forward to be of great help to our guests, and we would be looking forward into welcoming you again in any future trip to Jerusalem.
10/10 Excellent
Voyageur vérifié
22 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Dalia le 26 sept. 2019
We greatly appreciate your feedback, and it would always be our pleasure to have you staying with us in any future trip to Jerusalem. We are happy to know that we met your expectations and made you feel at your home away from home.
10/10 Excellent
Daniel
3 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice
Daniel
Séjour de 1 nuit en juin 2019
Réponse de James le 4 juil. 2019
Thank you for staying with us.Your feedback is greatly appreciated.
We would be looking forward into staying with us again in any future trip to Jerusalem.
6/10 Satisfaisant
Voyageur vérifié
30 juin 2019
Voyageur vérifié
Séjour de 4 nuits en juin 2019
Réponse de James le 4 juil. 2019
Thank you for staying with us. We are sorry that you were not able to stay in the newly renovated rooms, as they were all occupied for the period of your stay. We will be finishing our second stage of the renovation in August, so we would be looking forward into welcoming you again in our newly designed rooms in any future trip to Jerusalem.On the other hand, it seems that you've taken the wrong way to get to the old city, because we are located only within 5-7 minutes walking.
10/10 Excellent
Oliver
16 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will come again
Oliver
Séjour de 1 nuit en juin 2019
Réponse de Helen le 21 juin 2019
Thank you for your feedback., and we would be looking forward into staying with us again in any future trip to Jerusalem.
8/10 Bien
Voyageur vérifié
16 juin 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en juin 2019
Réponse de Helen le 21 juin 2019
Thank you for staying with us.We appreciate your feedback.
10/10 Excellent
Larry
12 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hard to find hotel down an alley off main street
Larry
Séjour de 1 nuit en mai 2019
Réponse de Dalia le 15 mai 2019
Thank you for staying with us, and we greatly appreciate your positive feedback.
10/10 Excellent
Voyageur vérifié
Voyage en couple
11 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de Dalia le 15 mai 2019
Thank you for staying with us. We are very happy to know that you had a pleasant stay, and we would be looking forward into staying with us again in any future trip to Jerusalem.
10/10 Excellent
Harold
29 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfied
Harold
Séjour de 4 nuits en avril 2019
Réponse de Dalia le 10 mai 2019
We greatly thank you for staying with us, and appreciate your positive review.We are also very happy to know that you have enjoyed eating at our restaurant.
We would always be looking forward into welcoming you again in any future trip to Jerusalem.
10/10 Excellent
Voyageur vérifié
Voyage en couple
28 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de James le 10 mai 2019
Your feedback is greatly appreciated. We are happy to know that we met your expectations and made you feel at your home away from home.
Thank you for staying with us, and we would always be looking forward into staying with us again in any future trip to Jerusalem.
8/10 Bien
Voyageur vérifié
Voyage en groupe
23 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de Tareq le 26 avr. 2019
We greatly appreciate your feedback. Thank you for staying with us, and we would always be looking forward into staying with us again in any future trip to Jerusalem.