Hall

Avis sur Hampton Inn & Suites Jamestown

2.5 out of 5
Hampton Inn & Suites Jamestown
4 W Oak Hill Rd, Jamestown, NY

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 454 avis sur 694." "
Note des voyageurs de 8 (Bien), d’après 178 avis sur 694." "
Note des voyageurs de 6 (Satisfaisant), d’après 42 avis sur 694." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 694." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 694." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Amy

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
We were disappointed from the start when we arrived close to midnight to be told there may not be hot water. We had called earlier to confirm our reservation, but was not informed then when we could have changed to another hotel. The water never got above lukewarm, but it wasn’t worth it to change. Also, if someone arrives late after traveling all day, don’t try to talk their ear off. Just give them their keys and let them go to bed. The best part of the hotel was the fitness center.
Séjour de 3 nuits en mai 2024

2/10 Horrible

James

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We went to check in and there was no hot water so we had to go to the holiday inn which was more expensive!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Daniel

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
As a business traveler I only stay at locations with reliable internet. It crashed mid meeting. I found out this hotel had been having problems for a while. I had to burn mobile data. Very unhappy. Hotel clerk said they would make it rightt. It has been weeks and I have heard nothing. I will not stay here again even though I was a repeat customer.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Todd, BETHEL

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
The staff is very friendly, helpful
Séjour de 1 nuit en mai 2024

10/10 Excellent

Wayne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff! Wonderful furnishings! Beautiful views from top floors! Very clean!
Séjour de 1 nuit en avril 2024

8/10 Bien

Theresa

Very friendly
Séjour de 1 nuit en avril 2024

8/10 Bien

john

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Studio was much roomier than expected.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Charles

Séjour de 1 nuit en mars 2024

10/10 Excellent

Audrey, Baldwin

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Indoor pool, free breakfast and fitness center are nice amenities, altho we didn't use them. Wifi was free, sufficient, reliable. Despite being completely booked with "eclipsers," parking wasn't an issue. Hot, fresh coffee and water (for tea) was served in the lobby 24/7. Staff was friendly, helpful, and very accommodating of our friend's dog (thanks guys!) The hotel is right off the thruway and at the edge of the neat little city of Jamestown. Nothing in Jamestown is more than a 5-min drive from the hotel. Those up for a hike could definitely walk it. For higher-end but not intimidating dining try Forte. For hearty, inexpensive Cracker Barrel-esque cooking, walk across the street to Bob Evans. The spacious, comfortable room incl. king bed, TV, desk/chair, couch, reading lamp, sofa table, footrest, mini fridge & microwave. The HUGE closet held our clothes, 2 suitcases, a large cooler bag, and the ironing board/iron and luggage rack included with the room (perfect for those too lazy to unpack - like me). The simple but effective duo of light-filtering/blackout shades were a welcome departure from the typical awkward and dated curtains. Bed pillows were "meh" but plentiful, so we doubled-up. I found the bed to be on the softer side but comfortable. The in-shower shampoo/conditioner/body wash smell lovely with no harsh chemicals, so save the space in your toiletries bag. Not sure when we'll get to N/W NY again, but when we do, we'd definitely stay here again.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Got here late leaving early on a rainy night. The room was nice and clean. Dark outside so didn't see much of that
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tom

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff with nice breakfast buffet
Séjour de 1 nuit en avril 2024

10/10 Excellent

Deborah

Séjour de 1 nuit en avril 2024

10/10 Excellent

Kristopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room, beds, and building were clean and comfortable. Breakfast was good and well stocked. The staff were great, especially the night manager who was friendly even for my midnight check in!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Megan

Séjour de 1 nuit en avril 2024

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David at the desk greeted us and cared for us like we where his parents. Unbelievable nice guy. He is a gem. Dont ever let him go. Apparently loves his job!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Fidel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast!
Séjour de 1 nuit en mars 2024

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and the property was well maintained. Would definitely recommend and would return as well if I'm ever on the area again.
Séjour de 1 nuit en mars 2024

10/10 Excellent

stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were nice. The rooms were clean and it was a great price
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Walid

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff greate and accommodating
Séjour de 6 nuits en mars 2024
Réponse de Theresa Price le 19 mars 2024
Your feedback serves as motivation for us to continue delivering the high standard of service that you experienced during your time with us. We're truly grateful for the opportunity to have hosted you, and we look forward to welcoming you back in the future.Once again, thank you for your kind words. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.Warmest regards,

10/10 Excellent

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No complaints. Everything is clean. Convenient gas, restaurant, nice area. Staff is super nice. Beds are comfy.
Séjour de 1 nuit en mars 2024
Réponse de Theresa Price le 19 mars 2024
I wanted to take a moment to extend my heartfelt thanks for your delightful feedback regarding your recent stay . Your comments truly made our day, and we're thrilled to hear about your positive experience.Your kind words about the cleanliness, convenience, and comfort of our facilities mean a great deal to us. We strive to create a welcoming and pleasant environment for all our guests, and it's immensely rewarding to know that you found everything to your satisfaction.We're especially grateful for your recognition of our staff's friendliness and helpfulness. Our team takes great pride in providing top-notch service, and your acknowledgment of their efforts is truly appreciated.Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to have had the opportunity to serve you, and we look forward to welcoming you back for another wonderful stay in the future.If there's anything more we can do to make your next visit even better, please don't hesitate to reach out. We're here to ensure that every stay with us is exceptional in every way.Warmest regards,

8/10 Bien

Ahmet, Hilliard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Marta

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David was took really good care of us while checking in. Bed was comfortable. The 1st night was super noisy due to a whole bunch of teenagers running around and slamming doors in the hallway but ive always stayed in this hotel and i totally will always give a 5! Staff is always super nice! I appreciate the courtesy.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 25 févr. 2024
Thank you so much for taking the time to share your feedback with us regarding your recent stay at our hotel. We truly value your continued patronage and appreciate your loyalty to our establishment.I'm delighted to hear that David provided you with excellent service during the check-in process. It's always our goal to ensure that our guests feel welcomed and well taken care of from the moment they arrive, and I'm glad that David made a positive impression on you.However, I apologize for the inconvenience caused by the noise disturbances from other guests during your first night with us. Please know that we take noise complaints seriously, and we will make every effort to address such issues promptly to ensure a peaceful and enjoyable stay for all our guests.Your kind words about our staff's friendliness and courtesy mean a great deal to us. We take pride in providing exceptional service and creating memorable experiences for our guests, and I'm thrilled to hear that our team succeeded in making your stay enjoyable despite the noise disruptions.Your loyalty and willingness to continue choosing our hotel are truly appreciated. We look forward to welcoming you back for another wonderful stay, and we'll do everything we can to ensure that your next visit exceeds your expectations in every way possible.If there's anything specific we can do to enhance your future stays or if you have any further feedback to share, please don't hesitate to reach out to me directly at [Your Contact Information].Once again, thank you for your valuable feedback and for choosing to stay with us. We can't wait to have the pleasure of hosting you again soon!Warm regards,Theresa Price

10/10 Excellent

archie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to highway and professional polite staff. Facilities are nice.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Michael, NEW PORT RICHEY

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Felicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Penny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

8/10 Bien

Paul, Cincinnati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Jeanette

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023

10/10 Excellent

hugh

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Cori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was like having a studio apartment. Very helpful staff. The lighting in the room could be a little brighter, especially by the couch. That's all.
Séjour de 3 nuits en septembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Arrived at hotel to be told the key card system was not working so we would have to be let in and out of our room and building. After getting to room my two kids wanted to swim and we were told because keys didn’t work that we couldn’t swim… we checked in at 3 and weren’t given access to pool until 7pm, and still had no keys to our room. Once given keys hours later I went outside at 3am go smoke and got into building with key but not my room. I am very dissatisfied with my stay and would honestly like to be refunded as I paid to stay here, couldn’t use the facilities for over 4 hours after checkin or get keys. And not happy at all
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Rocio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
This is the third time I stay here. It's clean, pool is clean, the breakfast is great, and the staff is wonderful! We had a small issue with the shower head but it was taken care of. Will definitely stay here again when in Jamestown
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Steve

Les points forts : Personnel et service
The staff was great. However, our room had a view of a concrete wall and a very outdated shower (the rest of the bathroom was nice). The breakfast on Sunday morning was scrambled eggs and hard cold biscuits, with sausage gravy. I felt we overpaid for the room.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It appears quiet & safe
Séjour de 1 nuit en août 2023

8/10 Bien

Jeanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay loved that it was located across from Lucille balls grave so if your a fan very convient.
Séjour de 4 nuits en août 2023

10/10 Excellent

Pete

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Miguel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean, good breakfast choice. Work crew did a great job:)
Séjour de 2 nuits en août 2023

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023

2/10 Horrible

Linda

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

4/10 Médiocre

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Cramped room, only one chair
The room had two double beds, but only one chair. This might be OK for a one-night stay, but not if you’re going to spend any amount of time in the room.
Séjour de 3 nuits en août 2023

10/10 Excellent

Warren

Les points forts : Équipements
Front desk lady was very helpful getting me checked in without making us change rooms. Excellent! Much apprciated!!
Séjour de 1 nuit en août 2023

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall it’s a nice hotel. Didn’t care for the bed (mattress) or the pillows. The staff were very nice and the daily breakfast was very good.
Séjour de 4 nuits en août 2023

10/10 Excellent

Chelsea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice rooms. Quiet property.
Séjour de 1 nuit en août 2023

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
45th Anniversary trip
Very nice place and staff was courteous and friendly. It was our 45th anniversary. Loved the area.
Séjour de 3 nuits en août 2023

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
We were glad to have stayed @ HI&S. Had seen other Hotel reviews and were happy to have picked HI&S. Very clean, great staff and easy check in and check out. Overall a Great experience. Thank you to all staff members and Housekeeping. Their attention to comfort and cleanliness is top notch.
Séjour de 3 nuits en août 2023