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Avis sur Samala Hotel Jakarta Cengkareng

3.5 out of 5
Samala Hotel Jakarta Cengkareng
JL Daan Mogot Kav 2, Cengkareng, Jakarta

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 4 avis sur 19." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 19." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 19." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 19." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 19." "

7,6/10

Propreté

7,8/10

Personnel et service

7,0/10

Infrastructures et conditions de l’hébergement

3,0/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worse than a motel
The hotel lobby was in nice condition but upon seeing the room, we would’ve cancelled if possible. There are holes in the wall, stains on the sheets and the bathroom tiles were dirty. Would not recommend.
Séjour de 1 nuit en février 2024
Réponse de Richi Setria le 28 févr. 2024
Dear AnonymousThank you for your review of Samala Hotel Jakarta. We really appreciate you taking the time to share your experience with us.We sincerely apologize for the unpleasant experience that you had. We obviously missed the opportunity to create a memorable stay for you this timeOnce again, We apologize for the inconvenient and trust that we are constantly working to improve it. Safe travels and we look forward to welcoming you back to the hotel soon.With ThanksRichi SetriaFront Office Manager

2/10 Horrible

Khaled

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extrem schlecht . Nie wieder
Séjour de 1 nuit en décembre 2022

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value for money
Very nice. Will stay again.
Séjour de 1 nuit en août 2019
Réponse de Richo le 5 sept. 2019
Warm greetings from Samala Hotel Jakarta .. Thank you for the very interesting review about Samala Hotel Jakarta. We really appreciate the response you give and always strive to meet the expectations of our customers and hope that Samala Hotel will continue to be the top choice in the future. Once again, thank you for choosing to stay with us and we hope to welcome you back to Samala Hotel Jakarta. Best Regard, Richo Siahaan Room Division Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2019
Réponse de Richo le 7 août 2019
Warmest Greetings from Samala Hotel Cengkareng Jakarta... Thank you for posting a review your recent experiences stayed at Samala Hotel Cengkareng Jakarta,and Thank you for the positive review about our service or facilities We are looking forward to welcoming you back again in the very near future. Regard, Richo.Siahaan Room Division Manager

8/10 Bien

David

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2019
Réponse de Fransisca le 29 juil. 2019
Warmest Greetings From Samala Hotel Thank you for the time to share your experience with us during your stay at the hotel samala, It is our hope for you to come back to samala hotel in the future and get better service from Hotel Samala Jakarta Cengkareng. Best Regard, Reservation

8/10 Bien

Shun-Ping

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
還不錯
房間乾淨，但是訂雙人房只有一雙拖鞋，一組盥洗用品，因為都有自己帶盥洗用具也就沒有要求客服補足，沒有吹風機可能要跟櫃台借
Séjour de 1 nuit en septembre 2018
Réponse de Richo Siahaan le 8 oct. 2018
Dear Shun Ping On Mr, 感谢您在入住Samala酒店期间分享您的经验，您的积极响应对我们将来能够提供更好的服务非常有用。 酒店可应要求提供洗衣设施和吹风机，因此可应要求提供凉鞋和洗浴用品。 我们期待您的下次访问，并获得我们更好的服务。 最好的问候 Richo Siahaan， 前台经理

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
The hotel is good and the staff is really friendly. Highly recommended
Séjour de 1 nuit en août 2018
Réponse de Richo le 31 août 2018
Dear Our Guest, Thank you for sharing your experience during your stay at Samala hotel, your positive feedback is very useful for us to be able to provide better service in the future. We are looking forward to your next visit and get better service from us. Best Regards Richo Siahaan Front Office Manager

4/10 Médiocre

Wei khoon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is not well maintained despite its is only one year old.. with stains on toilet bowl , tiles and chip wooden floor etc .Breakfast quality is poor.
Séjour de 1 nuit en août 2018
Réponse de Richo le 20 août 2018
Dear Wei Khoon Mr, Thank you for the time to share your experience with us during your stay at Samala Hotel, we apologize for your inconvenience to our facilities such as stains in the toilet, and also for the parquet floor. We apologize for our breakfast menu which you might not think is in line with your expectations, we will discuss your input with the relevant department so it won't happen again. It is our hope that you will return to the Samala hotel in the future and get better service from Hotel Samala Jakarta Cengkareng. Regard Richo Siahaan Front Office Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
가성비는 좋음
1. 호텔 방에 먼지가 많음. 수건을 쓰려고 펼치면 먼지가 엄청 날림.
Séjour de 1 nuit en juin 2018
Réponse de Richo.Siahaan le 15 juil. 2018
불편을 끼쳐 드려 죄송합니다. 우리는 더 혁신적이고 사마라 호텔 자카르타에 머물면서 최근의 경험에 감사드립니다. choosed & 우리와 함께있어 주셔서 감사합니다. 우리는 가까운 장래에 다시 당신을 환영 할 것을 고대하고 있습니다.

8/10 Bien

Yong, Malaysia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel
Overall is good try request room not facing main road is a bit noise but still acceptable room is without Save box.
Séjour de 3 nuits en mai 2018
Réponse de Richo.Siahaan le 22 mai 2018
Dear Yong On Warm greetings from Hotel Samala Cengkareng Jakarta ... Thank you for posting a review your recent experiences stayed at Samala Hotel Cengkareng Jakarta, regarding the deposit box is inside the executive suite but all guests can use the deposit box located at the reception and thank you for our positive reviews about our service or facilities We look forward to welcoming you back in the near future. Regard RichoSiahaan Fo Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Nice and clean hotel but terrible traffic
The traffic at the road in front of the Hotel is horrible in the morning. Rooms are clean and nice but basic.
Séjour de 1 nuit en avril 2018
Réponse de Richo.Siahaan le 11 avr. 2018
Dear Our Guest Warmest Greetings from Samala Hotel Cengkareng Jakarta. Thank you for posting & tell us about your recent experiences stayed at Samala Hotel Cengkareng Jakarta. please apologize for your uncomfortable about traffic. We are looking forward to welcoming you back again in the very near future. Regards, Richo. Siahaan FO. Manager Samala Hotel Cengkareng

8/10 Bien

Jeongmun

Les points forts : Confort de la chambre
사마라 호텔 in 자카르타
비용대비 시설은 나쁘지 않았으나, 물이 녹물인지 먼지는 모르겠는데 노래요.
Réponse de Richo.Siahaan le 11 avr. 2018
정 회장님, Samala Hotel Cengkareng Jakarta에서 따뜻한 인사 말씀드립니다. 최근 Samara Hotel Cengkareng Jakarta에 머물면서 최근의 경험에 대해 게시하고 알려 주셔서 감사합니다. 우리 직원의 불편한 서비스에 사과드립니다. 가까운 장래에 다시 당신을 환영 할 것을 고대하고 있습니다. 감사합니다, 리코 Siahaan FO. 관리자 Samala Hotel Cengkareng

8/10 Bien

TAE KANG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018
Réponse de Rara le 6 mars 2018
Dear TAE KANG Mr, Thank you for sharing your experience during your stay at Samala hotel, your positive feedback is very useful for us to be able to provide better service in the future. We are looking forward to your next visit and get better service from us. Best Regards Reservation

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simple comfortable
Good and clean hotel near airport
Séjour de 1 nuit en décembre 2017
Dear Our Guest, Thank you for taking the time to shared your experience during your stay. Hopefully we Could serve you again in near future. We will always improve our service to give the best service to you and all Samala Guest Thanks Best Regards Richo s. Siahaan FO.Manager

10/10 Excellent

Liya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017
Dear Liya Ms, Thank you for taking the time to shared your experience during your stay at Samala Hotel. Hopefully we Could serve you again in near future anda give the better service for you and all our guest. We will always improve our service. Best Regards Richo s. Siahaan FO.Manager

8/10 Bien

Kenvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2017
Dear Kevin Mr, Thank you for taking the time to shared your experience during your stay. Hopefully we Could serve you again in near future. We will always improve our service and we really hope come again to our hotel to get better service than before. Best Regard Richo.s Fo. Head

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2017
Dear My Guest Thank you for taking the time to shared your experience during your stay. Hopefully we Could serve you again in near future. We will always improve our service. Best Regard Richo.s Fo. Head

6/10 Satisfaisant

Zaid

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
سامالا ملاحظات
الفندق جيد الموقع سيئ حراس الامن والمغسله جميعهم يتكلمون العربي لسابق شغلهم في الديسكوات وغير مطمئنين ابدا غسيل الملابس سرق بعض الملابس. وسلمني البقيه برائحة سيئه جدا ىرتفاع المبلغ لشي غير معقول الاستقبال ممتازين ومحترمين
Séjour de 2 nuits en août 2017
شكرا لكم على مشاركتكم معنا أثناء إقامتك في فندق سمالة، وشكرا لكم على مدخلاتكم كما تحصلون على العطر غير السارة ونحن نحسن على استنزاف الأرض، وهناك بعض حراس الأمن الذين يمكن أن يتكلم العربية للتعامل مع ضيفنا فندق سمالا ونحن نأمل حقا يمكنك العودة إلى فندق سامالا والحصول على خدمة أفضل مع أطيب التحيات Richo.siahaan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brand New Hotel...
Newly opened hotel.. near to Soekarno-Hatta airport.. worth every penny! :)
Réponse de Richo s. Siahaan FO.Manager le 8 mai 2017
Dear My Guest Thank you for taking the time to shared your experience during your stay. Hopefully we Could serve you again in near future. We will always improve our service. Best Regards