Avis
8,0
Très bien
8,2/10
Propreté
8,2/10
Personnel et service
7,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
4 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
10/10 Excellent
Philippe, Montpellier
5 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Philippe
4/10 Médiocre
Sam, paris
20 sept. 2015
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Sans eau, sans Clim
Sam
Réponse de Chris le 23 sept. 2015
Dear Sam,
Thank you for your review and please allow me to sincerely apologize for the inconvenience you encountered during your stay with us.
Please rest assured that your feedback have been well duly noted and will be action upon accordingly.
Sincerely Yours,
Chris
6/10 Satisfaisant
david, lille
26 juil. 2014
Les points forts : Personnel et service
Préférez le novotel de tangerang
david
10/10 Excellent
Anthony, Paris
12 juil. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très pratique
Anthony
6/10 Satisfaisant
Voyageur vérifié
9 juil. 2013
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Beaucoup d'atouts mais pourrait faire bien mieux
Voyageur vérifié
8/10 Bien
KEIJI
13 avr. 2024
Les points forts : Propreté et personnel et service
KEIJI
Séjour de 2 nuits en avril 2024
8/10 Bien
Shinji
19 févr. 2024
Shinji
Séjour de 5 nuits en février 2024
8/10 Bien
faisal
Voyage en famille avec de jeunes enfants
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
faisal
Séjour de 2 nuits en janvier 2024
Réponse de Chris le 14 janv. 2024
Dear Mr. Faisal,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality.And I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
2/10 Horrible
bilal
3 janv. 2024
bilal
Séjour de 2 nuits en décembre 2023
Réponse de Christiaan le 22 févr. 2024
Dear Mr. Bilal,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your stay experience had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
8/10 Bien
Dingeman
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dingeman
Séjour de 4 nuits en décembre 2023
Réponse de Chr le 22 févr. 2024
Dear Mr. Van Bloois,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
15 déc. 2023
Les points forts : Personnel et service et confort de la chambre
良いホテル
Voyageur vérifié
Séjour de 4 nuits en décembre 2023
Réponse de Chris le 28 déc. 2023
Dear Valued Guest,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our Wi-fi connection had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
8/10 Bien
Naoki
9 déc. 2023
Naoki
Séjour de 3 nuits en décembre 2023
Réponse de Chris le 15 déc. 2023
Dear Mr. Naoki,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
10/10 Excellent
DEREK
Voyage en couple
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DEREK
Séjour de 1 nuit en novembre 2023
Réponse de Chris le 28 déc. 2023
Dear Mr. Derek,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our room and staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
2/10 Horrible
atsushi
3 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
atsushi
Séjour de 3 nuits en novembre 2023
8/10 Bien
JUNYA
Voyage d’affaires
27 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JUNYA
Séjour de 6 nuits en septembre 2023
Réponse de Christiaan F Jones le 29 sept. 2023
Dear Mr/ Mrs. Junya,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to write a fantastic review following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager
8/10 Bien
william
1 sept. 2023
william
Séjour de 3 nuits en août 2023
Réponse de Christiaan F Jones le 29 sept. 2023
Dear Mr. William,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to write a fantastic review following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager
10/10 Excellent
Mareks
28 août 2023
Mareks
Séjour de 1 nuit en août 2023
Réponse de Christiaan F Jones - General Manager le 11 sept. 2023
Dear Mr./Ms. Mareks,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to give a fantastic score following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager -
6/10 Satisfaisant
Bernd
Voyage en famille
27 août 2023
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Unterdurchschnittliches Novotel.
Bernd
Séjour de 2 nuits en août 2023
Réponse de Christiaan F Jones - General Manager le 11 sept. 2023
Dear Mr/Ms. Bernd,Greeting from Novotel Jakarta Gajah Mada !Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our services and breakfast had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely,Christiaan F JonesGeneral Manager
10/10 Excellent
MASAO
23 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MASAO
Séjour de 3 nuits en juin 2023
Réponse de Christiaan F Jones - General Manager le 27 juin 2023
Dear MASAO,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 Excellent
Taketomo
29 mai 2023
Taketomo
Séjour de 4 nuits en mai 2023
Réponse de Christiaan F Jones - General Manager le 27 juin 2023
Dear Taketomo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
4/10 Médiocre
Tomoyoshi
22 mai 2023
Tomoyoshi
Séjour de 1 nuit en mai 2023
6/10 Satisfaisant
Seen Yee
Voyage d’affaires
27 mars 2023
Seen Yee
Séjour de 2 nuits en mars 2023
Réponse de Novotel Jakarta Gajah Mada le 22 avr. 2023
Dear Seen Yee, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am very sorry that you had unnecessary frustration regarding missing toiletries in the room; please allow me to express my sincerest apologies. At Novotel Jakarta Gajah Mada, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to be better to serve you in the near future. Sincerely, Christiaan JONES General Manager
8/10 Bien
Bonnie
Voyage en famille
6 mars 2023
Les points forts : Personnel et service et confort de la chambre
Bonnie
Séjour de 2 nuits en février 2023
Réponse de Christiaan JONES le 24 mars 2023
Dear Bonnie,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Gajah Mada, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Christiaan JONESGeneral Manager
4/10 Médiocre
Georgios
1 févr. 2023
Georgios
Séjour de 3 nuits en janvier 2023
Réponse de Christiaan JONES le 5 févr. 2023
Dear Georgios,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christiaan JONES General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
21 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not too bad, but could be better.
Voyageur vérifié
Séjour de 1 nuit en janvier 2023
Réponse de Christiaan Jones - General Manager le 22 janv. 2023
Dear Anonymous,We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Christiaan JONESGeneral Manager
6/10 Satisfaisant
Tjhan
Voyage d’affaires
28 déc. 2022
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Sub-standard Accor Hotel.
Tjhan
Séjour de 6 nuits en décembre 2022
Réponse de Christiaan JONES - General Manager le 15 janv. 2023
Dear Tjhan,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager
8/10 Bien
TSUIYEN
Voyage d’affaires
2 déc. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Very friendly & helpful staff, poor breakfast
TSUIYEN
Séjour de 2 nuits en novembre 2022
Réponse de Christiaan JONES - General Manager le 15 janv. 2023
Dear TSUIYEN,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager
6/10 Satisfaisant
Wai King
3 oct. 2022
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pay what you get
Wai King
Séjour de 8 nuits en septembre 2022
Réponse de General Manager le 5 oct. 2022
Dear Wai King,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager
10/10 Excellent
Akito
13 sept. 2022
Akito
Séjour de 2 nuits en septembre 2022
Réponse de General Manager le 5 oct. 2022
Dear Akito,We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christiaan JONESGeneral Manager
10/10 Excellent
NAOTO
10 juil. 2022
NAOTO
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Kim Hwee
Voyage en groupe, Voyage d’affaires
27 juin 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kim Hwee
Séjour de 2 nuits en juin 2022
6/10 Satisfaisant
yuliana
Voyage en famille
12 mai 2022
Les points faibles : Propreté
yuliana
Séjour de 2 nuits en mai 2022
Réponse de Christiaan JONES - General Manager le 1 juin 2022
yuliana yang terhormat,
Salam Hangat dari Novotel Jakarta Gajah Mada,
Terima kasih telah meluangkan waktu untuk memberi tahu kami tentang pengalaman Anda di Novotel Jakarta Gajah Mada. Saya menyesal bahwa pengalaman Anda tidak memenuhi harapan Anda; perkenankan saya untuk menyampaikan permintaan maaf saya yang tulus.
Di Novotel, kami berusaha untuk memberikan pengalaman menginap yang terbaik untuk semua tamu kami, oleh karena itu umpan balik Anda sangat penting bagi kami. Yakinlah bahwa kami mengambil tindakan yang tepat untuk mengatasi masalah dan mencegah pengalaman yang sama di masa mendatang.
Sekali lagi, terima kasih banyak atas umpan balik Anda yang berharga dan kami berharap Anda akan memberi kami kesempatan untuk melayani Anda dengan lebih baik dalam waktu dekat.
Dengan hormat,
Christiaan JONES
General Manager
4/10 Médiocre
Voyageur vérifié
Voyage en couple
17 mars 2020
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mars 2020
Réponse de General Manager le 30 mars 2020
Dear Anonymous,
Warmest Greetings From Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager
10/10 Excellent
abdul razak
15 mars 2020
abdul razak
Séjour de 2 nuits en mars 2020
8/10 Bien
MAMORU
21 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAMORU
Séjour de 1 nuit en février 2020
Réponse de General Manager le 27 févr. 2020
Dear Mamoru,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are delighted for you to choosing our hotel in recent stay and for taking time to give very gratifying review about our hotel.
We are pleased to read that you gave us a good recommendation regarding our hotel facility. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
10/10 Excellent
KATSUMI
Voyage d’affaires
6 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
とても便利なホテルでした。
KATSUMI
Séjour de 4 nuits en janvier 2020
Réponse de General Manager le 27 févr. 2020
Dear Katsumi,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are delighted for you to choosing our hotel in recent stay and for taking time to give very gratifying review about our hotel.
We are beyond grateful if you had pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest.
We are pleased to read that you were enjoying our strategic location and gave us a good recommendation regarding our hotel facility. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
8/10 Bien
Yuji
Voyage d’affaires
26 janv. 2020
Les points forts : Propreté, personnel et service, confort de la chambre
Yuji
Séjour de 3 nuits en janvier 2020
Réponse de General Manager le 28 janv. 2020
Dear Yuji,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are delighted for you to choosing our hotel in recent stay and for taking time to give a good review about our hotel.
We are glad to read that you gave a good score about our pool and good recommendation in the review. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
16 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de General Manager le 28 janv. 2020
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are delighted for you to choosing our hotel in recent stay and for taking time to give a good review about our hotel.
We are glad to read that you gave a good score about our pool and good recommendation in the review. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
10 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de General Manager le 28 janv. 2020
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are delighted for you to choosing our hotel in recent stay and for taking time to give very gratifying review about our hotel.
We are beyond grateful if you had pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest.
We were very pleased to read that you appreciated the assistance of our staff , we will make sure they received your warm compliment.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
8/10 Bien
TAKASHI
4 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
空港へのアクセスが良く、オールドジャカルタに近く観光に便利
TAKASHI
Séjour de 2 nuits en décembre 2019
Réponse de General Manager le 28 janv. 2020
Dear Takashi,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are delighted for you to choosing our hotel in recent stay and for taking time to give a good review about our hotel.
We are glad to read that you gave a good score about our pool and good recommendation in the review. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
3 janv. 2020
Les points forts : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de General Manager le 28 janv. 2020
Dear Anonymous,
Warmest Greetings From Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We may need a detail regarding your issues then we can forward to department related to be follow up.
Once again, thank you so much for your recent review.
Yours sincerely,
Christiaan JONES
General Manager
8/10 Bien
Voyageur vérifié
Voyage en groupe
1 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mixed Feelings
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de General Manager le 28 janv. 2020
Dear Anonymous,
Warmest Greetings From Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager
4/10 Médiocre
KAZUNO, 日本
Voyage d’affaires
26 déc. 2019
Les points faibles : Équipements
KAZUNO
Séjour de 3 nuits en décembre 2019
Réponse de General Manager le 28 janv. 2020
Dear Kazuno,
Warmest Greetings From Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager
8/10 Bien
APRILIYA SRIWULANDARI
Voyage en famille
19 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
recommended hotel for a Family
APRILIYA SRIWULANDARI
Séjour de 1 nuit en décembre 2019
Réponse de General Manager le 30 déc. 2019
Dear Apriliya Sriwulandari,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are beyond grateful if you had pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest.
We are very pleased to read that you were enjoy our facility and location. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
6/10 Satisfaisant
Andreas Surya
10 déc. 2019
Andreas Surya
Séjour de 2 nuits en décembre 2019
10/10 Excellent
Yuji
Voyage d’affaires
25 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuji
Séjour de 1 nuit en novembre 2019
Réponse de General Manager le 27 nov. 2019
Dear Yuji,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are beyond grateful if you had pleasant stay. It has been our priority to put the delightful services for our guest.
We were very pleased to read that you gave us a good score in location and facilities. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
4/10 Médiocre
Muthu, SG
Voyage en groupe
24 nov. 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Muthu
Séjour de 2 nuits en novembre 2019
Réponse de General Manager le 27 nov. 2019
Dear Muthu,
Warmest Greetings from Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager
10/10 Excellent
Sofian
12 nov. 2019
Sofian
Séjour de 1 nuit en novembre 2019
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
11 nov. 2019
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de General Manager le 27 nov. 2019
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager