Déjeuner et dîner servis sur place, spécialités Cuisine internationale
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Avis sur Novotel Jakarta Cikini Hotel

4 out of 5
Novotel Jakarta Cikini Hotel
JALAN CIKINI RAYA NO 107 109, JAKARTA, Jakarta

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 35 avis sur 64." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 64." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 64." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 64." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 64." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour à Jakarta
Très bon accueil et séjour parfait, le personnel est disponible et à votre écoute souriant . Le petit déjeuner sous forme de buffet. L’hôtel est pas très loin du centre ville pour visiter Jakarta. Je recommande cet hôtel Novotel Cikini Jakarta
Séjour de 5 nuits en octobre 2023

10/10 Excellent

Xavier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jolie hotel . Belle chambre . Merveilleux petit dej . Rien à redire
Séjour de 2 nuits en juillet 2023

8/10 Bien

Wesley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Usman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet, nice and conveniently located hotel.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Alice, Pasadena

Les points forts : Équipements
Convenient location, very clean room, friendly services and efficient check-in process.
Séjour de 1 nuit en mai 2024

8/10 Bien

Jodie

Les points forts : Propreté
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Tien

Séjour de 3 nuits en mars 2024
Réponse de Sunardi Song le 19 mars 2024
Dear Tien,Thank you for choosing to stay with us at [Hotel Name]. We are delighted to hear that you had a wonderful experience during your time with us. Your 5-star rating is greatly appreciated and serves as a testament to our commitment to providing exceptional service.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Sunardi SongGeneral Manager

10/10 Excellent

DANNY

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was good. They do not provide bottled water in the room but they do provide the filtered water in glass bottles. The problem is that the guests cannot assure the cleanliness of that filtered water. I understand that the hotel is aiming the eco-friendly but good clean drinking water should be provided.
Séjour de 2 nuits en janvier 2024
Réponse de Sunardi Song le 19 mars 2024
Dear DANNY,Thank you for choosing to stay with us and for taking the time to leave a review. We are pleased to hear that you had an overall good experience.Regarding the provision of water, we appreciate your feedback. We strive to be eco-friendly and provide filtered water in glass bottles to reduce plastic waste. However, we understand your concerns about cleanliness.Rest assured, our filtered water goes through a rigorous cleaning process, and we regularly monitor its quality to ensure it is safe for our guests. Your feedback is valuable to us, and we will continue to find ways to improve our services while maintaining our commitment to sustainability.We look forward to welcoming you back for another pleasant stay.Warm regards,Sunardi SongGeneral Manager

4/10 Médiocre

Sharon

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff are not very supportive and responsive !
Séjour de 1 nuit en janvier 2024
Réponse de Sunardi Song le 19 mars 2024
Dear Sharon,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any shortcomings you experienced with our staff's support and responsiveness. Providing excellent service is our top priority, and we regret that we fell short of meeting your expectations in this regard.Your comments are valuable to us, and we will address this issue with our team to ensure that we improve our service and provide a better experience for all our guests in the future.We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we are known for.Warm regards,Sunardi Song

10/10 Excellent

Gerald

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Clement, Rome

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Ekaterina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

8/10 Bien

Khevna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel itself was great. Clean room, nice staff, check in and check out was very smooth. Would not recommend getting taxi pre-booked from hotel, ended up being much longer to find and wait then getting an available cab upon arrival and costs more (we thought it would be simple and easier when arriving tired but no one around with our name and it took a really long time to locate pick up spot with no instructions given). Would also not recommend massage. It was nice to be in room, but we booked couple and it was hard to relax because the two giving massage kept talking to each other and giggling (we could not understand). We did not try the food, but received a free lychee juice as a welcome drink which was nice. Good location with lots of traffic.
Séjour de 9 nuits en novembre 2023

10/10 Excellent

CHERIF

The are more than I expected the staff are very attentive to all your need. The room are very clean and welcoming I definitely will stay there again and will recommend it to anyone
Séjour de 2 nuits en décembre 2023

8/10 Bien

SIMON

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Very good and very helpful and good location close to bars and live music
Séjour de 3 nuits en novembre 2023

4/10 Médiocre

Solongo

Séjour de 3 nuits en novembre 2023
Réponse de Sunardi Song le 15 nov. 2023
Dear Solongo,We hope you can provide detailed information about a less satisfying stay, so that in your next visit you will enjoy a five-star stayGreetings,Sunardi SongGeneral Manager

10/10 Excellent

Benigno

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb location and incredibly friendly staff. The staff members go above and beyond to ensure you feel at home, even when you're far from your own.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Silke

Séjour de 1 nuit en septembre 2023

8/10 Bien

SergeI

Séjour de 5 nuits en septembre 2023

8/10 Bien

Tetsuya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Lucy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Novotel Cikini Hotel Jakarta
Novotel Cikini is an amazing hotel to stay at! The staff were all so lovely and very helpful, it made our trip to Jakarta feel like home! Thank you to all of the staff members who were so lovely and helpful!
Séjour de 20 nuits en août 2023

10/10 Excellent

Vijayan

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good service
Good location and good service
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

TRIBHUVAN

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice but need to improve
An overall average experience. The property itself is pleasant, yet the hotel service leaves something to be desired. The WiFi frequently disconnects, and there seems to be a delay in the hotel staff's response to requests for assistance with luggage or in-room drinking water. At times, it feels as though requests are inadvertently overlooked.
Séjour de 6 nuits en août 2023

10/10 Excellent

HAJIN

Séjour de 2 nuits en juillet 2023

8/10 Bien

Christoph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Preis-Leistung ist super. Ein schönes Hotel, funktionell eingerichtet. Eine Eigenart gibt es jedoch. In den Gängen läuft 24 Std. eine Art Aufzugmusik, die man in den Zimmern noch hören kann. Vor allem beim Einschlafen oder beim Versuch noch ein wenig weiter zu schlafen, kann es störend sein.
Séjour de 2 nuits en juillet 2023

4/10 Médiocre

Cindy

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This is my 2nd stay for this Novotel Cikini. The 1st time was not so good as I was given a room with a strong sewage smell. Decided to give a 2nd chance coz the 1st stay was pretty good as the room was upgraded to a bigger room and buffet breakfast was good. I was given a last corner room facing an emergency exit door when I checked in the evening during the 2nd visit. The card key was not functioning properly and the power was cut off and on. It was so scary that I was alone in the room in darkness for several times. Technician came and used a plastic card and left. Again, power came off and on several times. I took my luggage and went to reception for a room change. Got another room. It was better with no issue on the power but the wall mural drawings of a man gives an eerie vibe. Perhaps it was the scary incident earlier when I was in total darkness & stale air in the corner room that made me feel that way. The toilet was another issue. It has a strong sewage smell when you turned on the shower. After that, the smell will go off, not sure whether i got used to the smell. hahaha.... The water will flood the floor in the shower room and then it will slowly subside. Imagine you stepping in the puddle of soap & shampoo water while bathing. Didn't change the room for the next 3 days. Still bearable for the toilet. Anyway, this will be my last visit for this hotel.
Séjour de 2 nuits en juillet 2023
Réponse de Sunardi Song le 13 août 2023
Dear Cindy,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I sincerely apologize for the shortfalls you have experienced during your second stay with us. I have shared your feedback to Chief Engineer and Executive Housekeeper regarding this matter.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I wish we may have the opportunity to impress you please feel free to write to me. I look forward to hearing from you soon.Kind regards, Sunardi Song General Manager

10/10 Excellent

Auke

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel in the middle of Jakarta. A relaxed environment in the busy city center. The breakfast is huge and various! For sure recommended.
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

So yoon

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Sunardi Song le 31 juil. 2023
Dear So Yoon,We hope you can provide detailed information about a less satisfying stay, so that in your next visit you will enjoy a five-star stayGreetings,Sunardi SongGeneral Manager

10/10 Excellent

Lucy

Séjour de 7 nuits en juillet 2023

8/10 Bien

Maiken

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Godt centralt hotel
En nat ved gennemrejse til Bali. Centralt placeret, vi spadserede til national monument.45 min kørsel til lufthavn med weekend trafik Lille men god pool. Obs at hotellet ser alle over 5 som voksen, så hotels havde booket et værelse til os som vi ikke kunne være i. Men receptionen var flinke og vi fandt ud af det.
Séjour de 1 nuit en juin 2023

10/10 Excellent

raney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023

2/10 Horrible

Badr

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This was my second time to stay here. Last July the hotel was okay. Nowadays, the hotel got run down. After we've arrived to the hotel we've noticed the furniture become old and seemed unmaintained. The Aircon wasn't working well in the building. We've tried and changed 4 rooms and all were the same very hot, as if there were no Aircon working at all, which made me to take the decision to leave the hotel that night and move to a decent one. Sadly one of my worst experience ever!
Séjour de 2 nuits en avril 2023
Réponse de Sunardi Song le 29 avr. 2023
Dear Badr,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Cikini, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunardi SongGeneral Manager

6/10 Satisfaisant

Monica

Les points forts : Personnel et service et équipements
Rooms and common areas need some needed updates. In particular the bathrooms. There was visible mold in the bathrooms, something a little bleach or mold remover, and caulking could easily fix. The third floor smells. Maybe because it is right above the kitchen. Staff are very attentive however. I received very good customer service. The breakfast is generous though the layout of the food is not very convenient and you have to visit several stations to get all your breakfast needs. The location is nice. Very safe to walk and close enough to restaurants and shopping.
Séjour de 1 nuit en mars 2023
Réponse de Sunardi Song le 18 mars 2023
Dear Monica,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Cikini, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunardi Song General Manager

10/10 Excellent

Jeremiah

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent location, clean and spacious room. Will choose to stay here if I come back to Jakarta again
Séjour de 3 nuits en mars 2023
Réponse de Sunardi Song le 18 mars 2023
Dear Jeremiah,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Excellent

Joel

Les points forts : Personnel et service et équipements
Séjour de 1 nuit en février 2023
Réponse de Sunardi Song le 18 mars 2023
Dear Joel,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Excellent

Arthur

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Sunardi Song le 18 mars 2023
Dear Arthur,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Excellent

Vijayan

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Good location and service
Excellent service and clean
Séjour de 3 nuits en février 2023
Réponse de Sunardi Song le 18 mars 2023
Dear Vijayan,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Excellent

YEONGCHONG

Séjour de 1 nuit en janvier 2023
Réponse de Sunardi Song le 18 mars 2023
Dear Yeongchong,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Excellent

Ryota

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Sunardi Song le 18 mars 2023
Dear Ryota,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Excellent

Lih Kang

Séjour de 1 nuit en janvier 2023

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Confort de la chambre
Séjour de 7 nuits en décembre 2022

10/10 Excellent

Naoshi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
新しいので、部屋がきれい。コストパフォーマンス良し。不満は部屋のTVでサッカーワールドカップが見れなかったのが残念だったくらい。

6/10 Satisfaisant

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frustrating hotel. Staff excellent and friendly, but badly run. Guests are required to pay a deposit if they want to add room or restaurant services to their bill. Even if they have a key card. The breakfast buffet is chaotic. Not helped by the challenging restaurant layout, but more staff needed when the hotel is busy. The worst aspect was the piped music in the corridors that can be heard in the rooms, particularly in the middle of the night while trying to sleep. You can’t hear the music, just the annoying bass beats to encourage insomnia. The main point of a hotel is to sleep, this one doesn’t want you to!
Séjour de 4 nuits en octobre 2022

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Helpful staff. Internet is quite slow and clealry needs better bandwidth.
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Gabbywati

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022

8/10 Bien

Murad

Séjour de 1 nuit en août 2022

8/10 Bien

Murad

Séjour de 1 nuit en août 2022

10/10 Excellent

kalpagam

I love this place The people are super nice and helpful and the breakfasts are amazing
Séjour de 1 nuit en août 2022

10/10 Excellent

kalpagam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable friendly stand and amazing breakfast
Séjour de 1 nuit en juillet 2022