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Avis sur Mercure Jakarta Batavia

4 out of 5
Mercure Jakarta Batavia
Jalan Kali Besar Barat 44-46, Jakarta, DKI Jakarta

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 64 avis sur 120." "
Note des voyageurs de 8 (Bien), d’après 40 avis sur 120." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 120." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 120." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 120." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Line

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toujours un plaisir de revenir au Batavia
Séjour de 2 nuits en décembre 2023
Réponse de andri le 15 déc. 2023
Dear Line, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manage

6/10 Satisfaisant

Jean-paul

Les points forts : Propreté, personnel et service, confort de la chambre
Déçus !
Convenable sans plus, vraiment pas digne d'un Hôtel Mercure . Pour un européen choisissez plutôt un hôtel du côté du centre ville. Petit déjeuner très limite pour un client européen mis à part si vous déjeuner asiatique, service style cantine scolaire avec le personnel qui débarrasse avec des chariots dans les allées. Pour le reste sa reste convenable. Personnels courtois et à votre écoute. Pour ma part je choisirais un autre hôtel.
Séjour de 4 nuits en octobre 2023
Réponse de Maksum le 1 nov. 2023
Dear Mr.Jean PaulThank you for your time to give us your comment regarding your stayed at Mercure Jakarta Batavia.Please accept our sincerely apologize about the breakfast and the trolley. i will share your value comment to the entire team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you for your comment and input. I hope will have a change to see you again in the future with another better service from us.Best RegardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Line

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Séjour de 2 nuits en octobre 2019
Réponse de Crhea le 31 oct. 2019
Dear valued guest, Thank you for choosing our hotel during your visit to Jakarta and taking the time to share your review with us. It was our pleasure to be of service to you. We look all forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hôtel impeccable et soigné Très confortable et apprécié avec un beau jardin au second niveau où se trouve une jolie piscine bar et salle de sport Vraiment très classe et très bien situé
Séjour de 2 nuits en août 2019
Réponse de Crhea le 8 oct. 2019
Dear valued guest, Thank you for choosing our hotel during your visit to Jakarta and taking the time to share your review with us. It is indeed our pleasure to know that your stay was an enjoyable one. Your compliment will definitely motivate us to strive harder to raise our standards even higher. We look forward to welcoming you again soon at Mercure Jakarta Batavia. Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en août 2019
Réponse de Crhea le 8 oct. 2019
Dear valued guest, Thank you for choosing our hotel during your visit to Jakarta and taking the time to share your review with us. It was our pleasure to be of service to you. We look all forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

8/10 Bien

Yunus

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
It’s a stay in a historical building and it was nice. I enjoyed lounging at the pool in the morning as it was peaceful.
Séjour de 1 nuit en avril 2024
Réponse de andri le 14 mai 2024
Dear Mr. Yunus,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

8/10 Bien

Abir, Den Bosch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de andri le 14 mai 2024
Dear Mr. Abir,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

8/10 Bien

Moldovan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de andri le 30 avr. 2024
Dear Moldovan,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

10/10 Excellent

Clement, Rome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de andri le 12 avr. 2024
Dear Clement,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

8/10 Bien

Silvan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de andri le 4 mars 2024
Dear Silvan,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

10/10 Excellent

JUNHONG JEREMY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent value for a short stay, rooms were large and service impeccable. If you are looking to live away from the Jakarta crowd yet close to most of the major attractions then this is the place for you
Séjour de 2 nuits en février 2024
Réponse de andri le 29 févr. 2024
Dear Mr. Junhong Jeremy,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

8/10 Bien

HARUHIKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Andri le 16 févr. 2024
Dear Haruhiko,Thank you for the very kind comment shared. The team would be very pleased to hear this and so much motivated to do even better in the future.We look forward to welcoming you back on your next stay with us.Sincerely yours,Andri MengkoFront Office Manager

8/10 Bien

Terence

Les points forts : Propreté, personnel et service, équipements
The room i had, Deluxe was excellent . large and modern. I had some few small issues with staff not being to international standards to start , but they improved In room services was poor, the coffee maker Cumbersome , I loved the Old Town Jakarta location and slightly distressed external appearance of the hotel
Séjour de 2 nuits en janvier 2024
Réponse de Andri le 16 févr. 2024
Dear Terence,Thank you for the review given to our hotel regarding your stay experience with us. We really hope that we were able to fulfil your expectation during your stay with us.We look forward to seeing you again.Best Regards,Andri MengkoFront Office Manager

6/10 Satisfaisant

Aimran

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Maksum le 3 janv. 2024
Dear Value CustomerThank you for your time to give us your comment regrading your stayed at Mercure Jakarta Batavia.Please accept our sincerest apologize that your stay did not met expectation. If you have another time, i would like to get the detail from you which are need to be improved from us. You may contact me by email to rm@mercure-jakarta-batavia.com Once again thank you and we hope you will give another change to serve you better in the future.Best regardsMaksum Aksan DamanikResident Manager

8/10 Bien

Akram Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel facilities are good, clean and new. The beds are comfortable and clean. I did not love the neighborhood and wouldnt stay in this location again, but if you need an hotel around the area this is a good option. On our last night, we ordered room service and I was informed that the POS machine wasnt working and that he would return the next day. In the morning, they knocked in our room before 7am to charge, bothering our sleep. Besides that, service was good.
Séjour de 2 nuits en décembre 2023
Réponse de Maksum le 3 janv. 2024
Dear Mr,Akram MohamedThank you for your time to give us your review regarding your stayed at Mercure Jakarta Batavia.Please accept our sincerest apologize regarding the location, the restaurant bill and our staff. I will brief again and do refreshment training about the service. during that time our system has changed to the new system and we still facing error form the system. I am sure this value comment will become good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another service experience from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

SHUHEI

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de andri le 15 déc. 2023
Dear SHUHEI, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manage

10/10 Excellent

Enrico

Séjour de 7 nuits en novembre 2023
Réponse de andri le 15 déc. 2023
Dear Enrico, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manage

10/10 Excellent

Shahzad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel in historical part of the town, close to airport
Séjour de 1 nuit en novembre 2023
Réponse de Maksum le 22 nov. 2023
Dear Value CustomerThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us.I will share your value comment to the entire team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you for sharing with us your experience. We hope will meet again in the future with another service from us.Best RegardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel, good breakfast, good location
Good hotel, good breakfast. Walking distance to café Batavia. No parasols at the pool. Staff had put our suitcases in the wrong vehicle that had almost left for the airport. Only fast running by my son prevented the disappearance of our luggage.
Séjour de 2 nuits en septembre 2023
Réponse de Andri le 7 oct. 2023
Dear Mr. Amal Makruf,Thank you for the very kind comment shared. The team would be very pleased to hear this and so much motivated to do even better in the future.We are sorry to hear that you our staff put your suitcases in the wrong vehicle. At Mercure Jakarta Batavia, we take customer satisfaction seriously and continuously invest in our services and products to ensure that all guests have a pleasant stay with us. Once again, thank you for your time in reviewing us here and we look forward to welcoming you back at Mercure Jakarta Batavia soon!Sincerely yours,Andri MengkoFront Office Manager

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulously comfortable hotel, spotlessly clean, very nice staff. Most comfortable bed I have ever slept in. Difficult to walk in this area as crossing the road is very scary. There is only a small choice of western meals on the menu.
Séjour de 23 nuits en août 2023
Réponse de Andri le 29 sept. 2023
Dear Ms. Christine,Thank you for the feedback shared. Our team will be very happy to know that the services delivered were as your expectation. They will surely be motivated to do better in the future services to come.Thank you once again for the great information shared. We look forward to welcoming you back on your next stay with us.Sincerely yours,Andri MengkoFront Office Manager

6/10 Satisfaisant

Mohammed

Les points forts : Personnel et service
The hotel wasn’t bad nor the service but didn’t like the area
Séjour de 1 nuit en septembre 2023
Réponse de Maksum le 15 sept. 2023
Dear Mr.MohammedThank you for your time to let us know about your experience stay at Mercure Jakarta Batavia.Please accept our sincerely apologize about our area. this area id old town in Jakarta area. This area very famous with colonial history from Dutch.Once again thank you and we hope will meet you again in the future with another service from us.Best RegardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Very nice. Specially swimming pool is wonderful.
Séjour de 1 nuit en septembre 2023
Réponse de Maksum le 11 sept. 2023
Dear Value CustomerThank you for your time to give us your feedback regarding your styed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value to the entire team. I am sure this will bring good spirit and motivation for us keep continue give the best service for all of our guest.We are very appreciated your comment and we hope will meet you again in the future with another experience from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Bien

Kien Chuong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Maksum le 7 sept. 2023
Dear Mr.Kien ChuongThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value comment to our team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another better service from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

TSUYOSHI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
早朝チェック・インができたのでとても楽でした。
Séjour de 2 nuits en août 2023
Réponse de Maksum le 22 août 2023
Dear Tsuyoshi SanThank you for your time to tell us your experience stay at Hotel Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will share your value comment to the entire team. I am this will be come good motivation for us to keep continue the best service for all of our guest.Once again thank you and we hope will see you again in the future with another experience service from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Bien

Gretchen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Maksum le 17 août 2023
Dear Value CustomerThank you for your time to give us your feedback regarding at Hotel Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared this comment to the entire team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another service experience from us.Best regardsMaksum Aksan DamanikResident Manager

4/10 Médiocre

Alexandre

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bad cleaning service!
Cleaning is really not good. Had hair in the sink and around it when arrived, there were no hand towels and cleaning during the stay was not good... The hotel room was refurbished and looked nice, but internet bandwidth and acoustic from other rooms were not good.
Séjour de 4 nuits en août 2023
Réponse de Maksum le 17 août 2023
Dear Value CustomerThank you for your time to give us your feedback regarding at Hotel Mercure Jakarta Batavia.Please accept our sincerely apologize regarding the cleanliness of our room . I will shared this comment to the Housekeeping team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another service experience from us.Best regardsMaksum Aksan DamanikResident Manager

8/10 Bien

DIK PING

Séjour de 6 nuits en août 2023
Réponse de Maksum le 17 août 2023
Dear Value CustomerThank you for your time to give us your feedback regarding at Hotel Mercure Jakarta Batavia.We are happy that you met the expectation with us. I will shared this comment to the entire team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another service experience from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Joshua

Séjour de 3 nuits en août 2023
Réponse de Maksum le 7 sept. 2023
Dear Mr.JoshuaThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value comment to our team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another better service from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

CHUN-WEI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
很優質舒適的飯店
地點：佳，位於Jakarta Kota車站附近，許多歷史景點的老城區。 交通：佳，鐵道捷運與公車BRT都有站點在附近，交通方便。距離機場開車約25分鐘 硬體設備：佳，有電視、冰箱，空間大，提供一次性牙刷牙膏。浴廁大，熱水溫控好水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。設備新。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：適中，CP值高。
Séjour de 2 nuits en juillet 2023
Réponse de Maksum le 26 juil. 2023
Dear Value CustomerWe very much appreciate your comments regarding your stay at Hotel Mercure Jakarta Batavia.. We are very happy that you met the expectation with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maksum Aksan DamanikResident Manager

8/10 Bien

YUKI

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
観光での宿泊先としては便利ば場所ではない。
Séjour de 1 nuit en juin 2023
Réponse de Maksum le 20 juin 2023
Dear Yuki-sanWe very much appreciate your comments regarding your stay at Hotel Mercure Jakarta Batavia.Please accept our sincerely apologize about our location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maksum Aksan DamanikResident Manager

8/10 Bien

Bernard

Séjour de 1 nuit en mai 2023
Réponse de Maksum le 20 juin 2023
Dear Mr.BernardWe very much appreciate your comments regarding your stay at Hotel Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maksum Aksan DamanikResident Manager

2/10 Horrible

KAORI

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
シャワーが熱湯しか出ない。フェイスタオルが無かったので部屋に置いておくように言ったが、置いてあったのは足拭き用マットだった。２泊目にクレームを入れたがまた足拭きマットが置いてあった。外出先から昼間に何度電話しても留守番電話で連絡が取れない。バスタオルが黒ずんでいて不潔。４つ星ホテルとは到底思えない。
Séjour de 3 nuits en avril 2023
Réponse de andri le 28 avr. 2023
Dear Kaori,Thank you for your time to give us your feedback regarding your stayed with us at Mercure Jakarta Batavia. Please accept our sincerely apologize regarding only hot water come out from the shower, bath towel are not clean and didn't get face towel. We will brief again our staff and share this comment especially to our front office staff and housekeeping staff. I am sure this will be come good motivation for us to improved the quality of our service. Once again thank you and we hope you give us a change to serve you better in the future. Best regards Andri MengkoFront Office Manager

10/10 Excellent

Luiz Antonio

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simplesmente Incrível
Hotel simplesmente incrível principalmente no que tange em conforto e comodidade. Atendimento cortês em todas as partes do hotel.
Séjour de 3 nuits en mars 2023
Réponse de Maksum le 10 avr. 2023
Dear Mr.Luiz AntonioThank you for your time to share us your experience stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value comment to the entire team. I am sure this will be come good motivation for us to keep continue give the best service for all of our guest.Once again thank you and we hope will see you again in the future with another experience from us.Best regardsMaksum Aksan DamanikResident Manager

2/10 Horrible

Vinesh, Wembley

Voyage d’affaires
Les points faibles : Propreté et personnel et service
AC was broken, room service would omit orders without informing in advance. 45 minute wait to be called to receive room service. Rooms were not clean. Just a nightmare
Séjour de 2 nuits en mars 2023
Réponse de Maksum le 27 mars 2023
Dear Value CustomerThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.Please accept our sincerely apologize about the AC and room cleanliest. I personally discuss with our team specially with our House Keeping team. We are promised this will not happen again in the future. It will be come good motivation for us to improved the quality of our service.Once again thank you and we hope you will give us a change to serve you better in your next visit.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
It is excellent value for money, and the sleep quality is fantastic. Can’t say enough good things about the hotel. Thanks very much guys. Kevin.
Séjour de 4 nuits en mars 2023
Réponse de Maksum le 14 mars 2023
Dear Mr.KevinThank you for your time to give us some review regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value comment to the entire staff. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you for your feedback and we hope can you see you again in the future with another service from us.Best RegardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Seiji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
お得なホテル
口コミではあまり治安が良くないとあったが、深夜に一人でホテルに徒歩で戻ってきたが、危ない感じはなかった。朝食も安かったのにいろんな種類があり良かった。
Séjour de 2 nuits en mars 2023
Réponse de Maksum le 14 mars 2023
Dear Seiji SanThank you for your time to give us some review regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value comment to the entire staff. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you for your feedback and we hope can you see you again in the future with another service from us.Best RegardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Drew Peerless

Séjour de 1 nuit en février 2023
Réponse de Maksum le 1 mars 2023
Dear value CustomerWe very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

2/10 Horrible

Jason

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disgusting. I checked in at 12 and checked out at 3pm because I had a meeting in between that time. The sheets had stains of god knows what, the floors were clearly not clean in some time and the room was filthy, the bathroom yuck... My spouse complained and all they only showed us an upgraded room which ironically had the same issues. So we checked out. Please be aware this hotel is in an undesirable area of Jakarta and is in no shape or form a nice clean place as they present in the images. They have a modern restaurant and seem to have spent all the time there because in one word its GROSS.
Réponse de Maksum le 21 févr. 2023
Dear Mr.JasonThank you for your time to give us some review regarding you stayed at Mercure Jakarta Batavia. Please accept our sincerely apologize about the cleanliness of our room . I will share your value comment to the entire team specially our House keeping. I am sure this will be come good motivation for us to improved the quality of our service .Once again thank you and we hope can see you again in the future with another experience from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Bien

Tamara

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel is good but its surroundings are horrible
The hotel itself is great, it’s new, and clean. They have an issue with the food though, their main food rush hour is lunch, so when you have your daily paid for breakfast, even though it ends at 10am, by 9am, nothing is refilled as much, the food and drinks start to get cold. The staff are friendly but you feel they start to look at their watches starting at 9am, and you get the feeling that you came late and should in a kind way.. leave. The location of the hotel is horrible, only fathalla square is close by but there isn’t much that’s in good clean shape that is a walking distance, it’s at least 20-30min walk.
Séjour de 9 nuits en février 2023
Réponse de Maksum le 21 févr. 2023
Dear Ms.TamaraThank you for your time to give us some review regarding you stayed at Mercure Jakarta Batavia. Please accept our sincerely apologize about the breakfast and our location. I will share your value comment to the entire team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope can see you again in the future with another experience from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Bien

yifei

Les points forts : Propreté, personnel et service, équipements
Séjour de 4 nuits en janvier 2023
Réponse de Maksum le 7 mars 2023
Dear Value CustomerThank you for your time to give us some feedback regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. We will pass your comment regarding our staff Komang.I am sure this will be good motivation for us to keep the good service for all of our guest.Once again thank you and we hope will see you again in the future with another experience service from us.Best regardsMaksum Aksan DamanikResident Mange

10/10 Excellent

Ngai Ho

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good quality of facilities
Séjour de 2 nuits en janvier 2023
Réponse de Andri le 7 févr. 2023
Dear Ngai Ho,Thank you for your comments regarding Hotel Mercure Jakarta Batavia.We are very proud and happy that your expectations for us were met. We make sure this input will be shared throughout our team. We believe this will be a good motivation for the team to continue to improve the quality of our services.Once again, thank you for your input and we hope to see you again another time for a better service and experience.Best regards,Andri MengkoFront Office Manager

10/10 Excellent

Yohanes

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property has just recently renovated. Everything is clean and well decorated. The hotel also have good facilities from pool, gym to sauna and spa. The bike is free when you want to explore the old town as it is just next to the property.
Réponse de andri le 1 févr. 2023
Dear Mr. Yohanes,We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.Thank you for your kind feedback, and we hope to see you again soon. Sincerely,Andri MengkoFront Office Manager

10/10 Excellent

Harumi, Va.beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel Employees are the best! I
Séjour de 8 nuits en janvier 2023
Réponse de Maksum le 21 févr. 2023
Dear Ms.HarumiThank you for your time to give us some review regarding you stayed at Mercure Jakarta Batavia. We are very happy that you met the expectation with us. I will share your value comment to the entire team. I am sure this will be come good motivation for us to keep continue the deliver best service for all of our guest.Once again thank you and we hope can see you again in the future with another experience from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Bien

Jon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, tidy and welcoming hotel. Short walk to local shops and markets. Heavy traffic all around ; crazy driving and mopeds everywhere. Friendly staff and people; shout out to the welcoming and friendly security staff.
Réponse de Maksum le 17 janv. 2023
Dear Mr.JonThank you for your time to sharing with us your experience stayed with us.We are very happy that you met the expectation with us. I will share your value comment to the entire team. I believe this will become good motivation for us , to improve the quality of our service..Once again thank you for sharing with us and will hope a change to meet you again in the future with another service from us.Best regardsMaksum Aksan DamanikResident Manager

8/10 Bien

SAW KEONG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
To the manager of MALACCA RESTAURANT PLEASE GIVE A THOROUGH CLEAN UP OF THE COFFEE MACHINE AT THE RESTAURANT AS I FOUND AN INSECT, MOST LIKELY A COCKROACH AT THE MACHINE ON 1 JAN 2023 DURING MY STAY AT MERCURE JAKARTA MAY BE SOME SORT OF PEST CONTROL NEEDED AT MALAKA RESTAURANT AS THE INSECT BREED REAL FAST, NIP THEM IN THE BUD B4 IT INFEST THE WHOLE AREA
Réponse de Maksum le 17 janv. 2023
Dear Value CustomerThank you for your time to sharing with us your experience stayed with us.We are very sorry that you not meth expectation with us. I will share your value comment regarding the the coffee machine and the cleanliness our area to the entire team. I believe this will become good motivation for us , to improve the quality of our service..Once again thank you for sharing with us and will hope a change to meet you again in the future with another service from us.Best regardsMaksum Aksan DamanikResident Manager

8/10 Bien

Ravic

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Goed is dat het in de buurt van Kota Tua. Wel jammer dat het centrum van Kota Tua 's avonds wordt/werd afgesloten. Wat niet prettig is is dat in het hotel wordt toegestaan dat er in de resto lounge gerookt mag worden. Zeker daar het ook als restaurant fungeert. Je wordt gedwongen om dan maar in het buffetrestaurant te gaan zitten als niet-rokers.
Réponse de Maksum le 17 janv. 2023
Dear Value CustomerThank you for your time to sharing with us your experience stayed with us.Please accept our sincerely apologize about the smoking area at our lounge. I will share your value comment to the entire team. I believe this will become good motivation for us , to improve the quality of our service..Once again thank you for sharing with us and will hope a change to meet you again in the future with another service from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

EUGENE YOUJIN

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the rooms, service, abd breakfast! Really enjoyed my stay in a clean and newly renovated room. Breakfast spread is pretty decent. Only gripe I had was the amount of mosquitoes in the dining area during breakfast. I wont say its to blame the hotel, may be an area issue.
Réponse de Maksum le 20 déc. 2022
Dear Ms.Eugene YoujinWe very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are very sorry about the mosquito at our restaurant. please accept our sincerely apologize. I will shared your value comment to our House Keeping. I am sure this will be come good motivation for us to improved the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maksum Aksan DamanikResident Manager

8/10 Bien

Peter

Séjour de 3 nuits en octobre 2022
Réponse de Maksum le 1 déc. 2022
Dear Mr.PeterThank you for your time to share with us your experience stayed with us.We are very happy that you met the expectation with us. I will shared your value comment to the entire staff and this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope can see you again in the future with another experience from us.Best regardsMaksum Aksan DamanikResident Manager

8/10 Bien

gareth

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great value for money
The rooms were fab and in a good location in Jakarta. The breakfast was great. Bar service was poor. We were sat for cocktails and ended up just leaving as no one came back to actually serve us. We have a late evening flight and we used the pool all afternoon and showered there. It was ideal.
Séjour de 1 nuit en octobre 2022
Réponse de Maksum le 1 déc. 2022
Dear Value CustomerThank you for your time to share with us your experience stayed with us.Please accept our sincerely apologize about the service from our bar. I will shared your value comment to the F&B Manager. I am this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope can see you again in the future with another experience from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Dyah Ayu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is so cute, the room is spacious and clean. Eventho we had problem with the sink and shower but the staff was really helpfull and very quick. Need to improve the breakfast variety. We can rent the bycle for 2 hours. Overall, I would love to come back again when I have chance.
Séjour de 1 nuit en novembre 2022
Réponse de Maksum le 1 déc. 2022
Dear Ibu Dyah AyuThank you for your time to share with us your experience stayed with us.Please accept our sincerely apologize about the variety of the breakfast. I will shared your value comment to the entire staff specially with our Chef. I am this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope can see you again in the future with another experience from us.Best regardsMaksum Aksan DamanikResident Manager