Sehr geehrter Selcuk,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns sehr leid zu hören, dass Ihre Erfahrung in unserem Hotel nicht Ihren Erwartungen entsprach.Wir nehmen Ihre Anmerkungen sehr ernst, insbesondere in Bezug auf die Sauberkeit und das Auftreten von Kakerlaken. Bitte seien Sie versichert, dass wir umgehend Maßnahmen ergreifen, um diese Probleme zu beheben und sicherzustellen, dass unsere Zimmer den höchsten Hygienestandards entsprechen.Wir verstehen auch Ihre Bedenken bezüglich der Lage und des fehlenden Ausblicks. Unser Hotel liegt in einem belebten Handelszentrum, was für Geschäftsreisende praktisch sein kann, aber möglicherweise nicht ideal für Touristen ist.Wir bedauern, dass Ihr Aufenthalt nicht angenehm war, und möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen. Falls Sie weitere Details oder Anliegen haben, zögern Sie bitte nicht, uns direkt zu kontaktieren. Wir hoffen, dass wir die Gelegenheit haben werden, Ihr Vertrauen in Zukunft wiederzugewinnen.Mit freundlichen Grüßen,Andi R – Geschäftsführer

Dear Hidemi,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are sorry to see that your experience did not fully meet your expectations.If you have any specific comments or suggestions on how we could improve your stay, please feel free to share them with us. Your input is valuable as we strive to enhance our services and ensure a better experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Best Regards,Andi R - General Manager

親愛なるヒデミ様建設的なフィードバックをいただきありがとうございます。施設の老朽化や設備の不具合につきまして、ご指摘を賜りまして誠に申し訳ございませんでした。快適なご滞在をご提供できず、誠に申し訳ございませんでした。皆様からの貴重なご意見を伺い、改善の余地を探る貴重な機会です。今後もより良いサービスの提供に努めてまいります。 またのご利用をお待ちしております。よろしくお願いします。アンディ R - ゼネラルマネージャー

Dear Ms. Tia,We appreciate you taking the time to provide us with a rating for your recent stay at our hotel. Your feedback is important to us, and we are grateful for your engagement.While we noticed that you didn't leave specific comments, we hope your overall experience was positive. If there are any areas where we can improve or if you have suggestions for enhancement, please feel free to share your insights with us. Your input helps us in our ongoing efforts to provide the best possible service to our valued guests.Thank you once again for choosing to stay with us. We look forward to the opportunity to host you again and strive to make your next visit even more enjoyable.If you have any specific feedback or requests, please don't hesitate to reach out.Best Regards,Andi R - General Manager

Dear Mr. Hendrikus,Thank you for taking the time to share your thoughts about your recent stay at our Hotel. We appreciate your honest feedback, as it allows us to identify areas where we can improve and enhance the overall guest experience.We're delighted to hear that you enjoyed our breakfast offerings and found our staff to be very friendly. However, we are genuinely sorry to learn about the cleanliness issues you encountered in your room. Your concerns regarding the presence of small cockroaches and inconsistency with the shower temperature are taken seriously, and we assure you that we are actively addressing these matters with our housekeeping and maintenance teams.We apologize for any inconvenience caused by the location of the hotel within a parking garage and industrial shopping center. We understand that the separate elevator may be time-consuming, and we are exploring ways to improve the efficiency of this process for our guests.Your feedback is crucial to us, and we are committed to making necessary adjustments to provide a more satisfying experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, ensuring a more pleasant and comfortable stay.If there is anything specific you would like to discuss or if you have further details to share, please feel free to contact us directly.Thank you once again for your valuable feedback.Best Regards,Andi R - General Manager

Dear Chichen,We would like to express our gratitude for taking the time to rate your recent stay at our hotel. Your feedback is valuable to us, and we appreciate your engagement in providing a rating.While we see that you didn't leave specific comments, we hope your overall experience was positive. If there are any aspects of your stay that stood out or areas where we can improve, please feel free to share more details. Your insights are essential as we continuously strive to enhance our services.Thank you once again for choosing our hotel. We look forward to the opportunity to host you again, and we aim to make your next stay even more enjoyable.If you have any specific feedback or requests, please do not hesitate to reach out.Best Regards,Andi R - General Manager

尊敬的Chichen先生，非常感谢您的评价，我们很高兴得知您对我们的酒店整体评分为8/10，并感谢您分享了一些宝贵的意见。我们很高兴您对附近餐厅的多样性表示满意，让您有更多选择。同时，我们也注意到您提到了目前捷运施工，导致交通相对不方便的情况。我们对此感到抱歉，我们会密切关注交通状况，并确保为客人提供最新的交通信息。非常感谢您强调“cp值不錯”，这对我们来说是一种肯定，也是对我们不懈努力的认可。如果您有其他的建议或期望，我们将非常乐意听取。再次感谢您选择入住我们的酒店，期待在未来有机会为您提供更愉快的服务体验。祝您愉快！安迪·R - 总经理

Dear Giuseppe,We would like to express our appreciation for taking the time to rate your recent stay at our hotel. Your feedback is important to us, and we value your decision to share your rating.While we noticed that you didn't provide specific comments, we hope that your overall experience met your expectations. If there are any particular aspects of your stay that you would like to share or if there are areas where we can enhance your experience, we would be grateful for any additional feedback.Thank you once again for choosing our hotel. We look forward to the opportunity to host you again in the future and aim to make your next stay even more enjoyable.Should you have any specific comments or requests, please feel free to reach out.Best Regards,Andi R - General Manager

Dear Kwok,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback, and while we noticed that you did not provide specific comments, your rating is valuable to us.We regret if your experience did not meet your expectations, and we would like to learn more about any specific concerns you may have had during your stay. Your insights can help us identify areas for improvement and ensure a more satisfactory experience for our guests in the future.If you have any additional feedback or details you would like to share, please feel free to reach out. We value your input and are committed to addressing any issues to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Best Regards,Andi R - General Manager

Dear Mr. Kay Swee,Thank you for being our loyal guest and taking the time to write us a review during your recent stay at our hotel.Very happy to know that our location met your requirements, however we would like to apologize for not exceeding your expectations about our hotel surroundings which is our hotel is attached in the LTC Building.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We certainly look forward to welcoming you back to the hotel in the near future.Best Regards,Andi R - General Manager

Dear Mr. Kay Swee Tan,Thank you for your constructive feedback and thank you for being our loyal customer. We have taken note of your comments regarding your stay experience.Please accept my sincere apology and I will personally look into this for improvement. We realize that there are many things that need to be fixed to make it better in the future. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.It is our pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.I hope these issues are not a barrier to welcoming you back here soon so that we can have another chance to provide you with a superior experience. Sincerely yours,Andi R - General Manager

Dear Mr. Kay Swee,Thank you for taking the time to write us constructive feedback during your recent stay at our property. We have taken note of your comments regarding your stay experience.Please accept my sincere apology and I will personally look into this for improvement.We realize that many things we need to improve for better service in the future including staff development. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.Regarding the comment about the MRT project in front of the LTC Building along the main road. We have access to the hotel by another road from the back side of the building. Please contact us to guide you how to get our hotel in an easy way to avoid the traffic and road diversion during the MRT project ongoing. We hope these issues are not a barrier to welcoming you back here in the future.Best Regards,Andi R - General Manager

カツヤ様この度は当ホテルにご宿泊いただき、また、最近のご訪問の際に当ホテルのレビューをお寄せいただきありがとうございます。お役に立てて光栄でした。お褒めの言葉をいただき、誠にありがとうございます。私たちはあなたの親切な言葉を私たちのチームに共有しました.またのお越しをお待ちしております。よろしくお願いします、Andi R - ゼネラルマネージャー

Dear Mr. Wing Lok, Thank you for taking the time to write us positive and constructive feedback in regards to your recent stay at our hotel. We are happy to know that our cost and value met your expectations. However we have taken note of your comment about a lot of small insects in the room. Please accept my sincere apology and I will personally look into this for improvement. Currently we focus on special treatment of pest control coordinated with Building Management to work together in an integrated manner to get rid of insects in the hotel areas and the whole building of LTC Glodok Mall. We hope these issues are not a barrier to welcoming you back here and still consider staying with us again so that we can have a chance to provide you with a superior experience. Best Regards, Andi R - General Manager

Dear Reanto, We really appreciate you taking the time out to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept my sincere apology for your comments about aspects of the cleanliness and housekeeping that need standardization, I will personally look into these for improvement. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

Dear Mr. Adnan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Andi R - General Manager

Dear Our Valued Guest, Really appreciate for your positive feedback and thank you for staying with us. Very happy to know that our staff hospitality met your expectation. We look forward to welcoming you back here again soon! Best Regards, Andi R - General Manager

尊敬するお客様へ 正のフィードバックをありがとう。 皆様のお役に立てたことを嬉しく思います。お客様の親切な言葉を私たちのチームに伝えました。彼らはあなたが素晴らしい滞在をしてくれたことを喜んで伝えました。 お客様のご要望に応じて、ヘアドライヤーをご用意しておりますので、フロントまでお問い合わせください。 ここに戻ってあなたを歓迎することを楽しみにしています！ 敬具、 アンディR-ゼネラルマネージャー

尊敬するお客様へ 最近のご滞在中に時間を割いてレビューをお送りいただきありがとうございます。 チーム全体を代表して、あなたの期待を超えないことをお詫び申し上げます。 お客様の満足は私たちにとって重要であり、私たちはあなたが私たちに提供したフィードバックを使用して、将来のゲストにより良い体験を提供できるように改善を実装します。 私たちがあなたに優れた体験を提供する別の機会を得ることができるように、あなたが再び私たちと一緒にいることを検討することを願っています。 敬具、 アンディR-ゼネラルマネージャー

尊敬するお客様へ 肯定的なフィードバックをいただき、ホテルに5つ星の評価スコアを付けていただきありがとうございます。 サポートに感謝します！ 宜しくお願いします、 アンディR-ゼネラルマネージャー

Sehr geehrter Gast, Vielen Dank für Ihr positives Feedback. Sehr erfreut zu hören, dass unser Hotelambiente und unser erschwinglicher Preis Ihren Erwartungen entsprachen. Wir bedanken uns sehr für die Unterstützung und freuen uns, Sie bald wieder hier begrüßen zu dürfen! Beste Grüße, Andi R - General Manager

Dear KelvinSIau, We really appreciate you taking the time out to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate you comments about of the room facilities that need improvement and standardization. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We look forward to having you here again in the future! Best Regards, Andi R - General Manager

大切なお客様へ 建設的なフィードバックをありがとう。 滞在体験に関するコメントをメモしました。 心からおaび申し上げます。これを改善するために個人的に検討します。 近い将来、お客様をホテルにお迎えできることを楽しみにしています。 敬具、 アンディR-ゼネラルマネージャー

Dear Nob, Thank you for taking the time to write us positive review during your recent stay at our property. We really appreciate your support! Best Regards, Andi R - General Manager

Dear BEE SAN, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Andi R - General Manager

Dear Mr. Rudy, Really appreciate for your constructive feedback and thank you for staying with us. We have taken note of your comments regarding your stay experience. Please accept my sincere apology and I will personally look into this for improvement. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

Dear Our Respected Guest, Thank you for the four-star rating score on our hotel. We really appreciate your support! Best Regards, Andi R - General Manager

Dear Engracia, Thank you so much for the five-star rating score on our property. We really appreciate it! Best Regards, Andi R - General Manager

Dear TOMMY, Sangat menghargai atas ulasan positif dan menempatkan skor 5 bintang terhadap hotel kami. Dengan senang hati kami akan menantikan kedatangan Anda berikutnya. Salam Hormat, Andi R - General Manager

Sehr geehrter Gast, Vielen Dank für Ihre ausgezeichnete Bewertung. Schätze es wirklich! Beste Grüße, Andi R - General Manager

Dear Hussain, Thank you so much for taking the time to place a four-star rating score on our property. We hope to see you again soon! Best Regards, Andi R - General Manager

Dear Fong, Thank you for your constructive feedback. We have taken note of your comments regarding your stay experience. Please accept my sincere apology and I will personally look into this for improvement. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

Dear Our Respected Guest, Thank you so much for your 5 star rating score on our property. We hope to see you again soon! Best Regards, Andi R - General Manager

Dear Erik, Thank you for your constructive feedback. We have taken note of your comments regarding your stay experience. Please accept my sincere apology and I will personally look into this for improvement. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

Dear Our Respected Guest, Thank you so much for your constructive feedback. We have taken note of your comments regarding your stay experience. Please accept my sincere apology and I will personally look into this for improvement. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns während Ihres letzten Aufenthalts in unserem Hotel Bewertungen zu schreiben. Sehr froh zu wissen, dass unsere Mitarbeiter Gastfreundschaft, Zimmerausstattung, Kosten und Wert Ihren Anforderungen entsprachen. Wir freuen uns, Sie bald wieder zu sehen. Freundliche Grüße, Andi R - General Manager

Dear Mahesh, Thank you so much for taking the time to place a 5 star rating score on our property. We hope to see you again soon! Best Regards, Andi R - General Manager

Dear Amin, Thank you for your kind review. We are looking forward to the opportunity to have you staying with us again soon! Best Regards, Andi R - General Manager

Dear Our Respected Guest, We are delighted to know that you had an enjoyable stay with us and that our staff services lived up to your expectations. It would be our pleasure to welcome you back for another remarkable experience soon! Best Regards, Andi R - General Manager

Dear Daniel, Thank you so much for your constructive comments. We will definitely look into the issues mentioned and will rectify as soon as possible. We look forward to having you here with us soon! Best Regards, Andi R - General Manager

Dear Colin, Thank you so much for taking the time to place a 3 star rating score on our property. We hope to see you again soon! Best Regards, Andi R - General Manager

Dear mass lamin usuf, Thank you for taking the time to share your stay experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will definitely look into the highlight issues that you mentioned and will rectify as soon as possible. We look forward to having you here with us soon. Best Regards, Andi R - General Manager

Dear Our Respected Guest, We really appreciate you taking the time out to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the housekeeping that need standardization. We sincerely apologize for the inconvenience. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We look forward to having you here again in the future! Best Regards, Andi R - General Manager