Avis sur Wyndham Garden Jacksonville
Wyndham Garden Jacksonville
4660 Salisbury Road, I-95 Exit 344 (Butler Boulevard), Jacksonville, FL
Avis
7,0
Bien
7,0/10
Propreté
7,8/10
Personnel et service
6,8/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Dear Fernande,Thank you for being our guest at Wyndham Garden Jacksonville. We're pleased our convenient location worked well for your trip. On behalf of our team, we hope to see you again. Yours in hospitality,Jason Penkacik,General Manager.
8/10 Bien
Dominique
30 déc. 2023
Dominique
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Alexandre
1 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Alexandre
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 6 oct. 2023
Dear Alexandre, We genuinely apologize for the discomfort you experienced during your stay. Certainly, this is not our standard of service. Our team is already looking into the matter to ensure situations like this are promptly addressed and avoided in the future. Our goal is always 100% guest satisfaction, and we deeply regret that we missed the mark on this occasion. Please consider giving us another opportunity to better serve you in the future.Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
Serge
23 févr. 2023
Serge
Séjour de 1 nuit en février 2023
8/10 Bien
Pierre-Alain
7 févr. 2023
Pierre-Alain
Séjour de 1 nuit en novembre 2022
8/10 Bien
Ginette G
Voyage en couple
14 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ginette G
Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 19 janv. 2023
Dear Ginette,Thank you for staying with us and taking the time to share your thoughts. We're glad our attention to cleanliness impressed you, and we appreciate your suggestions for improvement. The next time you're in the area, please come see us again.Safe Travels,Jason Penkacik,General Manager.
2/10 Horrible
Olivier
22 déc. 2022
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Olivier
6/10 Satisfaisant
Lise
Voyage en couple
10 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Lise
Séjour de 1 nuit en décembre 2022
Réponse de General Manager le 10 déc. 2022
Dear Lise,It was a pleasure to welcome you during your recent visit. While we're pleased you had a pleasant experience, we're sorry to hear that we fell short of meeting all of your expectations. Please accept our apologies for any issues you encountered with your room and for any inconvenience this may have caused; we encourage our guests to notify our front desk of any problems as soon as possible so we can find a solution and ensure you have a comfortable stay. Thank you for your feedback, and we hope to provide an even better visit the next time you're in the area.Safe Travels,Jason Penkacik,General Manager.
2/10 Horrible
Robin
Voyage en famille
21 déc. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robin
Séjour de 1 nuit en décembre 2021
Réponse de General Manager le 23 déc. 2021
Dear Robin,
We follow a rigorous pest control schedule in order to keep unwanted guests at bay, so it is surprising to hear about your experience. Nonetheless, thank you for bringing this to our attention. We engage Massey Services, a nationally recognized pest control company, to provide service to our hotel and this issue is being addressed by them. Thank you for your feedback, and we hope you enjoyed your time in Jacksonville.
Safe Travels,
Jason Penkacik,
General Manager.
4/10 Médiocre
Edward
Voyage en couple
27 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Edward
Séjour de 3 nuits en mai 2024
8/10 Bien
Sing
Voyage en famille avec de jeunes enfants
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sing
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Sing,We're glad you had an overall good stay with us, and we thank you for your feedback. Our goal is always 100% guest satisfaction, and we will have our maintenance team look into this issue. We hope to welcome you back soon to Wyndham Garden Jacksonville.Yours in hospitality,Jason Penkacik,General Manager.
6/10 Satisfaisant
Sheena
24 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sheena
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Sheena,Thank you for sharing your feedback with us. We're glad you had a satisfactory stay. Should you have any suggestions for improvement, please reach out to us. Your input is valued and we hope for a chance to make your next visit even better.Yours in hospitality,Jason Penkacik,General Manager
8/10 Bien
Myriam
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Myriam
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Myriam,Thank you for choosing Wyndham Garden Jacksonville. It was a pleasure having you stay with us, and we hope to welcome you back and further elevate your perception of our service and accommodation.Yours in hospitality,Jason Penkacik,General Manager.
4/10 Médiocre
Robert
23 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 25 mai 2024
Dear Robert,We appreciate you sharing your thoughts regarding your recent stay at our property. While we're glad you found the beds to your preference, it's disappointing to hear we were unable to meet all of your expectations. Please accept our apologies for any problems you encountered with the bathroom lights and sink, as well as the showerhead; we will certainly address the issues you raised internally to ensure these are resolved and improvements made going forward. Our front desk team is always available and happy to help with any concerns that may arise during your time with us, and to ensure you have a positive experience. Thank you for your valuable input, and we hope to have the opportunity to impress you the next time you're in the area.Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
SYLVIA
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SYLVIA
Séjour de 1 nuit en mai 2024
8/10 Bien
Jasmin
Voyage en famille avec de jeunes enfants
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmin
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Jasmin,We're so happy to hear this! Thank you for being our guest and taking a moment to share your experience. We look forward to welcoming you back!Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
Michael
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Michael,Thank you for being our guest at Wyndham Garden Jacksonville. Our team is happy to learn you had a pleasant stay. We'll see you again soon!Yours in hospitality,Jason Penkacik,General Manager.
2/10 Horrible
Mariah
22 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Mariah
Séjour de 1 nuit en mai 2024
10/10 Excellent
Todd
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todd
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Todd,We are so pleased to have been able to welcome you back to Wyndham Garden Jacksonville! Familiar faces are our favorite, and we appreciate your loyalty. It's wonderful to know our fantastic location suits your needs well, and we'll be sure to let Valerie know how much you appreciate her hospitality. Thank you for your perfect rating, and we look forward to your return!Yours in hospitality,Jason Penkacik,General Manager.
6/10 Satisfaisant
Levon
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points faibles : Propreté et équipements
Levon
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Levon,We genuinely value your input and would welcome the opportunity to host you again in the future. We aim to demonstrate that we're fully capable of meeting your needs and providing an even more satisfying experience during your next stay.Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
Kenneth, Union
20 mai 2024
Les points forts : Propreté
Kenneth
Séjour de 1 nuit en avril 2024
8/10 Bien
Kenneth, Union
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Kenneth,Thank you for your review! We're glad you enjoyed our property overall, and if you have a moment, contact us and let us know what we can do to add that extra star to your next visit. We hope you'll visit us again soon.Yours in hospitality,Jason Penkacik,General Manager.
6/10 Satisfaisant
Sarah
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Sarah,Thank you for your review and for choosing to stay with us. We are disappointed your experience was not as expected, and we apologize for any inconvenience concerning the noise from the elevator. Your feedback is invaluable, and we will review this with our team to ensure that this matter is resolved swiftly. It was a pleasure having you as a guest, and we hope you will consider returning to see us the next time you visit Jacksonville. Yours in hospitality,Jason Penkacik,General Manager.
6/10 Satisfaisant
Orville
Voyage en couple
20 mai 2024
Les points forts : Personnel et service
Orville
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Orville,Thank you for sharing your feedback. We're glad your stay was satisfactory, but we aim to exceed the expectations of our guests. If there are specific areas you believe we could improve upon, we would appreciate your insights to help us enhance our service for your next visit. We look forward to providing you with a truly unforgettable experience in the future.Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
Michael
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
8/10 Bien
Mark
Voyage en famille avec de jeunes enfants
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Mark, Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your experience. While we're happy to hear that your room was comfortable and to your preference, we're very sorry that you were disturbed by some external noise. In the future, please know that our friendly team is always happy to address any concerns that may arise to ensure a seamless and relaxing stay. If your travels bring you back to Jacksonville, we hope that you'll join us again. Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
Jossy
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jossy
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Jossy,Thank you for choosing Wyndham Garden Jacksonville for your recent stay! Your satisfaction is our top priority, and we're delighted to have met your expectations. Our team looks forward to welcoming you back for another enjoyable stay.Yours in hospitality,Jason Penkacik,General Manager.
4/10 Médiocre
Tayler
15 mai 2024
Les points faibles : Propreté
Tayler
Séjour de 1 nuit en mai 2024
2/10 Horrible
Caren
15 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caren
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Caren,Thank you for taking the time to leave a review. We're sorry to hear your experience fell short of expectations, and we will be sure to address the concerns you encountered with cleanliness and service internally for improvement. We hope to have the opportunity to welcome you back for a more pleasant visit in the future.Yours in hospitality,Jason Penkacik,General Manager.
4/10 Médiocre
David
Voyage en famille, Voyage d’affaires
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 mai 2024
Dear David,We appreciate your feedback and are glad our friendly staff made you feel welcome. However, we apologize for any concerns about cleanliness and will pass your comments along to our housekeeping staff. Should you be in the area again, please come back to see us.Yours in hospitality,Jason Penkacik,General Manager.
6/10 Satisfaisant
Taylor
Voyage en couple
13 mai 2024
Taylor
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Taylor,We appreciate your feedback, and we're glad you enjoyed the bar. If there's anything we can do to improve for your next visit, please let us know. We hope to see you again soon.Yours in hospitality,Jason Penkacik,General Manager.
4/10 Médiocre
Pam
12 mai 2024
Pam
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Pam,We regret that you didn't have a good stay with us. Please never hesitate to bring your concerns to us while you are here, as we are always happy to help and ensure our guests have a positive experience.Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
Alai
Voyage en couple
12 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Alai
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Alai,We're proud you had a great stay at Wyndham Garden Jacksonville and hope to see you again!Yours in hospitality,Jason Penkacik,General Manager.
6/10 Satisfaisant
Emma, Fort Myers
Voyage en famille, Voyage d’affaires
11 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Emma
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Emma,We always appreciate hearing from our guests, and we're glad our comfortable beds added to your experience. However, we apologize for any issues with noise and the AC, as well as for any concerns about the doors. We'll pass your comments along to the appropriate staff members, and we hope to see you again soon.Yours in hospitality,Jason Penkacik,General Manager.
8/10 Bien
Dee
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dee
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Dee,Thank you for taking the time to provide your review of Wyndham Garden Jacksonville. Your feedback is appreciated, and we will address this with housekeeping to make sure rooms are adequately stocked with supplies. We look forward to you staying with us again. Yours in hospitality,Jason Penkacik,General Manager.
8/10 Bien
Randy
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randy
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Randy,Thank you so much for your review. We want each guest to have a five-star experience, and we're sorry to hear we didn't hit that mark for you this time. However, we appreciate your feedback, which we will utilize to ensure a more comfortable and refreshing stay for future guests. We hope you'll consider staying with us again soon.Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
Raven
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raven
Séjour de 2 nuits en février 2024
Réponse de General Manager le 7 mai 2024
Dear Raven,Thank you for choosing Wyndham Garden Jacksonville and for sharing your five-star review! We are thrilled to hear that our friendly service and location added to the enjoyment of your recent stay. It was a pleasure to host you and we look forward to welcoming you back again soon.Yours in hospitality,Jason Penkacik,General Manager
8/10 Bien
Mathew
Voyage en famille
5 mai 2024
Les points forts : Propreté
Mathew
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Mathew,It brings great satisfaction to our team to know that you enjoyed your stay with us. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!Yours in hospitality,Jason Penkacik,General Manager.
8/10 Bien
CC
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CC
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear CC,Thank you for choosing Wyndham Garden Jacksonville for your recent stay and sharing your positive experience with us! We're delighted you found our hotel well-kept and received excellent service from our team. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay!Yours in hospitality,Jason Penkacik,General Manager.
10/10 Excellent
Mary
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 7 mai 2024
Dear Mary,Thank you for your review, from all of us at Wyndham Garden Jacksonville. We always love to see a familiar face, and we are pleased to know you enjoyed your stay again. We look forward to seeing you again when your travels bring you back to Jacksonville.Yours in hospitality,Jason Penkacik,General Manager
10/10 Excellent
Whitney
Voyage en groupe
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whitney
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Whitney, We're thrilled to hear that you had a wonderful experience at Wyndham Garden Jacksonville. Our team is dedicated to ensuring each visit is memorable and comfortable, and we can't wait to welcome you back for another fantastic stay!Yours in hospitality,Jason Penkacik,General Manager.
8/10 Bien
Diana
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Nanette
2 mai 2024
Nanette
Séjour de 1 nuit en mai 2024
8/10 Bien
Horace
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horace
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Horace,Thank you for choosing Wyndham Garden Jacksonville. Our goal is to keep our accommodations well-equipped, so we apologize that we ran short on fresh face towels at one point during your visit. Despite this, we hope you otherwise had a comfortable stay. If your travels bring you back to Jacksonville, we hope to see you again. Yours in hospitality,Jason Penkacik,General Manager.
6/10 Satisfaisant
Renee
Voyage en famille, Voyage d’affaires
30 avr. 2024
Les points faibles : Propreté et personnel et service
Renee
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Renee,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our comfortable bed, we are sorry you had a few concerns. Please know that our team is always ready to provide assistance and address any issues that may arise. We are constantly working to improve and will be sure to review your comments with our team to ensure we are always offering our best. We look forward to welcoming you back and impressing you with our improvements.Yours in hospitality,Jason Penkacik,General Manager.
4/10 Médiocre
Jose, Miami
Voyage d’affaires
29 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Jose,Thank you for staying with us! We're delighted you found our beds comfortable and appreciated our commitment to cleanliness. Your satisfaction is our priority, so please let us know if there are any ways we can make your next visit even better.Yours in hospitality,Jason Penkacik,General Manager.
8/10 Bien
John
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Luis
28 avr. 2024
Luis
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Luis,While we are delighted you chose to stay with us, we are concerned that your experience did not meet your expectations. We are committed to ensuring your next visit is even better; just let us know how we can.Yours in hospitality,Jason Penkacik,General Manager.
8/10 Bien
Patricia
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 3 nuits en avril 2024
2/10 Horrible
Christine
26 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Christine,Thank you for your review. We regret to learn of your disappointment with your recent stay. Please know that the safety of our guests is of the utmost importance to us, and what you have described is not a typical instance for our hotel. We work with the location authorities to ensure the safety of our guests and a secure environment on our property. We hope you do not allow this isolated incident to prevent you from returning for a seamless experience worthy of a perfect rating.Yours in hospitality,Jason Penkacik,General Manager.