Avis
4,4
4,4/10
Propreté
5,6/10
Personnel et service
4,4/10
Équipements
4,4/10
Infrastructures et conditions de l’hébergement
4,4/10
Écoresponsabilité
Avis
Voyage en famille
28 mai 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Randy le 29 mai 2023
Thank you for your feedback. We will use the feedback to improve our service.
10/10 Excellent
Raphaelle
1 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Raphaelle
Séjour de 1 nuit en février 2020
Réponse de Guest Relations le 3 mars 2020
Raphaelle, Thank you very much for your 10 -Star Rating! We’re ecstatic that you enjoyed your stay at A-P-T Suites Jacksonville so much to give us a 10 out of 10! Positive reviews always encourage us to do more and more to make our guest happy during their stay. We look forward to serving you again and please let us know what we can do for your next stay.
2/10 Horrible
Voyageur vérifié
23 sept. 2019
Voyageur vérifié
Séjour de 3 nuits en septembre 2019
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille avec de jeunes enfants
14 août 2019
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en août 2019
2/10 Horrible
Voyageur vérifié
Voyage en couple
20 juin 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2019
6/10 Satisfaisant
Christine
13 nov. 2018
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en novembre 2018
4/10 Médiocre
Ricky, Québec ,Canada
12 mars 2018
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ricky
Séjour de 1 nuit en mars 2018
2/10 Horrible
pièr, Québec
21 janv. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très ordinaire et même miteux!
pièr
Séjour de 1 nuit en janvier 2018
8/10 Bien
Francois
3 janv. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Acceptable et recommandable
Francois
Séjour de 1 nuit en janvier 2018
2/10 Horrible
Voyageur vérifié
29 avr. 2017
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Internet ça llame funcione
Voyageur vérifié
6/10 Satisfaisant
German
16 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
German
Séjour de 3 nuits en mai 2024
Réponse de Michelle le 18 mai 2024
Hi German, Could you please share more details about what aspects of your stay did not meet your expectations? Your insights are incredibly valuable to us, and we are committed to making any necessary improvements. If there is anything we can do to enhance your current stay or assist you further, please let us know. Your comfort and satisfaction are our top priorities. Thank you once again for your feedback and we hope to hear from you.
8/10 Bien
Michael Lawrence
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Michael Lawrence
Séjour de 7 nuits en avril 2024
Réponse de Jane B. le 9 mai 2024
We understand your frustration and apologize for any inconvenience you experienced. Please note that we can only accommodate check-ins between 9:00 AM and 2:30 AM. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention and for choosing to stay with us.
4/10 Médiocre
Deshawn
6 mai 2024
Deshawn
Séjour de 3 nuits en mai 2024
Réponse de Jane B. le 7 mai 2024
We apologize for any inconvenience caused by the absence of our front desk staff during your visit. Our front desk is available at 9:00 AM - 2:30 AM. We'll certainly take your feedback into consideration as we strive to enhance our service. Thank you for bringing this to our attention and for staying with us.
2/10 Horrible
Chris
Voyage en famille
5 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en mai 2024
Réponse de Jr le 5 mai 2024
We sincerely apologize for any inconvenience caused and greatly value your feedback. Ensuring our guests' safety and providing exceptional service are our top priorities, so your input is invaluable to us. Rest assured, we will investigate this matter thoroughly and strive to make necessary improvements going forward. Thank you for choosing to stay with us.
2/10 Horrible
Blanca
4 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blanca
Séjour de 2 nuits en mai 2024
Réponse de Mitch le 5 mai 2024
We extend our sincerest apologies for the extensive wait you experienced. Your time is valuable, and it's disheartening to hear that we fell short of providing prompt service. Please know that we are thoroughly reviewing our check-in procedures to prevent such delays in the future. We deeply appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience. Thank you
6/10 Satisfaisant
Matthew
2 mai 2024
Matthew
Séjour de 1 nuit en mai 2024
Réponse de Jane B. le 3 mai 2024
We appreciate your feedback on your recent stay. We apologize for any shortcomings you experienced during your time with us. Your comments are valuable, and we will use them to improve our services and ensure a better experience for our guests in the future. Thank you for staying with us.
2/10 Horrible
Jamal
Voyage en famille
29 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jamal
Séjour de 2 nuits en avril 2024
Réponse de Jane B. le 30 avr. 2024
We apologize if the furniture did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations. We appreciate your input and hope to have the opportunity to better serve you in the future.
10/10 Excellent
Michelle
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 3 nuits en avril 2024
Réponse de Mitch le 26 avr. 2024
We're grateful for your 5/5 review and glad we could make your stay enjoyable. Your feedback motivates us to continue delivering outstanding hospitality to all our guests. We look forward to welcoming you back. Thank you for staying with us.
2/10 Horrible
Jhosmer
23 avr. 2024
Jhosmer
Séjour de 3 nuits en avril 2024
Réponse de Jane B. le 13 mai 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take it seriously. We regret that we did not meet your expectations and will use your review to improve our services. Thank you for bringing these issues to our attention.
6/10 Satisfaisant
Rosaliz
21 avr. 2024
Les points faibles : Propreté
Rosaliz
Séjour de 3 nuits en avril 2024
Réponse de Jane B. le 22 avr. 2024
Thank you for your feedback. We appreciate your review and will use it to improve our services. We hope to welcome you back for an even better experience in the future. Thank you for choosing our hotel.
2/10 Horrible
NANCY
Voyage en famille avec de jeunes enfants, Voyage en famille
11 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NANCY
Séjour de 2 nuits en avril 2024
Réponse de Jane B. le 11 avr. 2024
We are truly sorry to hear about your disappointing experience at our hotel. Ensuring cleanliness and safety is our utmost priority, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we are committed to taking immediate steps to rectify the situation. Thank you for bringing this to our attention for choosing to stay with us.
2/10 Horrible
Lisa
9 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 3 nuits en avril 2024
Réponse de Jane B. le 10 avr. 2024
We apologize for the negative experience you had during your stay. Your feedback is important to us, and we take it seriously. We are committed to addressing the issues you mentioned and improving our services. Please reach out to us directly so we can further discuss your concerns and work towards a resolution. Thank you for bringing these matters to our attention. We hope to have the opportunity to make it right and regain your trust in our establishment.
2/10 Horrible
Gaye
8 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gaye
Séjour de 3 nuits en avril 2024
Réponse de Jr le 10 avr. 2024
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.
2/10 Horrible
Taylor
6 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Taylor
Séjour de 2 nuits en avril 2024
Réponse de Jr le 7 avr. 2024
We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.
2/10 Horrible
Sergio
18 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sergio
Séjour de 1 nuit en mars 2024
Réponse de Jane B. le 19 mars 2024
We're sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience you may have encountered during your stay. We're continuously working to improve our services, and we appreciate your input.
2/10 Horrible
janea
6 mars 2024
janea
Séjour de 2 nuits en mars 2024
Réponse de Jane B. le 26 mars 2024
We apologize for the experience you had during your stay. Your feedback is valuable to us, and we take it seriously. We are disappointed to hear that we did not meet your expectations. We hope to have the opportunity to make it right and regain your trust in the future.
4/10 Médiocre
Diangelo
21 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Diangelo
Séjour de 3 nuits en février 2024
Réponse de Jane le 22 févr. 2024
We appreciate your feedback. We're sorry for any inconvenience during your stay. Thank you for staying with us.
2/10 Horrible
Gigi
Voyage en famille, Voyage d’affaires
20 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gigi
Séjour de 8 nuits en janvier 2024
Réponse de Mitch le 21 janv. 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.
2/10 Horrible
Kymaka
5 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kymaka
Séjour de 3 nuits en janvier 2024
Réponse de Jr le 11 janv. 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.
6/10 Satisfaisant
Eve
28 déc. 2023
Les points faibles : Équipements
Eve
Séjour de 6 nuits en octobre 2023
Réponse de Jr le 29 déc. 2023
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.
2/10 Horrible
Gwenn
Voyage d’affaires
26 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't Do it
Gwenn
Séjour de 7 nuits en novembre 2023
Réponse de Jr le 26 déc. 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.
2/10 Horrible
Donaya
Voyage en couple
11 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donaya
Séjour de 2 nuits en décembre 2023
Réponse de Jr le 11 déc. 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.
2/10 Horrible
Andre
9 déc. 2023
Andre
Séjour de 5 nuits en décembre 2023
Réponse de Jr le 11 déc. 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.
6/10 Satisfaisant
Matt
Voyage en famille
5 déc. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Matt
Séjour de 3 nuits en décembre 2023
Réponse de Jr le 5 déc. 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.
10/10 Excellent
Kalsha
8 nov. 2023
Kalsha
Séjour de 2 nuits en novembre 2023
Réponse de Emman le 29 nov. 2023
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
10/10 Excellent
Carlos Alberto Bristol
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos Alberto Bristol
Séjour de 3 nuits en octobre 2023
Réponse de Mitch le 4 nov. 2023
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
8/10 Bien
lachrisha
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lachrisha
Séjour de 2 nuits en octobre 2023
Réponse de Mitch le 3 nov. 2023
We appreciate your feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thank you for choosing Stayable Suites.
2/10 Horrible
James
2 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 2 nuits en octobre 2023
Réponse de Mitch le 3 nov. 2023
Hi James, your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? We're constantly trying to improve our services, so your input is valuable. Thank you
2/10 Horrible
Tashana
30 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tashana
Séjour de 3 nuits en octobre 2023
Réponse de Jr le 31 oct. 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our first priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.
2/10 Horrible
Alejandra
Voyage en famille avec de jeunes enfants
20 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandra
Réponse de Mitch le 21 oct. 2023
Dear Alejandra, I’m sorry to hear that our staff wasn’t able to provide you with the service experience you were looking for.I will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review!
10/10 Excellent
Moe
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Moe
Séjour de 2 nuits en septembre 2023
Réponse de JR le 2 oct. 2023
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations and it means a lot to us. Thank you for staying with us.
2/10 Horrible
Fernando
Voyage en famille avec de jeunes enfants, Voyage en famille
24 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fernando
Séjour de 4 nuits en septembre 2023
Réponse de JR le 25 sept. 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.
2/10 Horrible
Kim
Voyage en famille
24 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Left. Did not stay. Awful. DONT DO IT!!!
Kim
Séjour de 2 nuits en septembre 2023
Réponse de JR le 24 sept. 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.
2/10 Horrible
DeAsia
11 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DeAsia
Séjour de 4 nuits en septembre 2023
Réponse de JR le 12 sept. 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.
2/10 Horrible
Grace
10 sept. 2023
Grace
Séjour de 5 nuits en septembre 2023
Réponse de JR le 11 sept. 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.
2/10 Horrible
otis
7 sept. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
otis
Séjour de 5 nuits en septembre 2023
Réponse de JR le 9 sept. 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.
2/10 Horrible
zeidy
6 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
zeidy
Réponse de Jr le 7 sept. 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.
2/10 Horrible
Alexander
Voyage en famille
29 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexander
Séjour de 3 nuits en août 2023
Réponse de JR le 30 août 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.
6/10 Satisfaisant
Scott
26 août 2023
Les points faibles : Propreté
Not the best but works in a pinch
Scott
Séjour de 6 nuits en août 2023
Réponse de JR le 26 août 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.
2/10 Horrible
James
22 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid!
James
Séjour de 3 nuits en août 2023
Réponse de Jr le 22 août 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.