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Avis sur Hyatt Place Jacksonville Airport

3 out of 5
Hyatt Place Jacksonville Airport
14565 Duval Rd, Jacksonville, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 843 avis sur 1349." "
Note des voyageurs de 8 (Bien), d’après 282 avis sur 1349." "
Note des voyageurs de 6 (Satisfaisant), d’après 116 avis sur 1349." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 1349." "
Note des voyageurs de 2 (Horrible), d’après 66 avis sur 1349." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Josée

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Cela était très bien
Séjour de 1 nuit en mars 2024
Réponse de Patricia le 8 avr. 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 Excellent

Jacinthe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Déjeuner inclus
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 8 avr. 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

6/10 Satisfaisant

Normand

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle surprise!
Séjour de 1 nuit en août 2023
Réponse de Patricia le 16 août 2023
Hello, we are happy to hear you had a good stay, hope to have you here again!

6/10 Satisfaisant

Jean Paul

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nuit agitée
Hôtel d’un certain standing … normalement ! Papiers par terre dans l’ascenseur. J’en ai ramassé un et 1 heure après, il y en avait encore un ! Nuit horrible avec les travaux en face de l’hôtel . Ils travaillent très tôt avec leurs engins très bruyants.
Séjour de 1 nuit en mai 2023
Réponse de Patricia le 16 mai 2023
We apologize we did not meet your expectations this time. Thank you for the detail comments about your experience, please know that they will be communicated with our team so we can improve in those specific areas. Take care,

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Correct
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023

10/10 Excellent

christian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Impeccable
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en mai 2024

8/10 Bien

Greg

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No cabinets to store clothes
Séjour de 4 nuits en mai 2024
Réponse de Patricia le 10 mai 2024
Good morning thank you for taking the time to share your feedback about your recent stay at the Hyatt Place Jacksonville Airport. We will make sure we share your comment with our management team to find a solution. Have a great day.

8/10 Bien

Bruce, Paducah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Bruce, Paducah

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proximity to the airport. Facility very clean.
Séjour de 1 nuit en mai 2024
Réponse de Patricia le 8 mai 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were fantastic! Every single employee was friendly and professional. The room was clean and modern. Very comfy bed. And, honestly the best gravy I've had in a long time on the breakfast bar.
Séjour de 2 nuits en mai 2024
Réponse de Patricia le 6 mai 2024
Thank you so much for letting us know you had a great stay here at the Hyatt Place Jacksonville Airport. Please know that your comments will be shared with our team to motivate them to continue delivery exceptional customer service. Again, thank so much for your business and we hope to have you here whenever you visit the area again.

8/10 Bien

Gregory

Les points forts : Propreté et personnel et service
Need to update the tvs to smart tv for internet connectivity
Séjour de 2 nuits en avril 2024
Réponse de Patricia le 6 mai 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff here was so wonderful and made the stay incredible
Séjour de 1 nuit en mai 2024
Réponse de Patricia le 8 mai 2024
Thank you for taking the time to give us feedback regarding your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place, great price, beds and bedding excellent. Staff are friendly
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 8 mai 2024
Good morning, thank you for letting us know you had a good stay here at the Hyatt Place, we are happy to hear we have met your expectations and hope that you continue staying with us.

10/10 Excellent

INGRID, BLOOMFIELD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is nice and I have no real complaints. There are plenty of dining options available nearby, but traffic patterns make visiting some of these difficult. Not a fault of the hotel though.
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 30 avr. 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

8/10 Bien

Jonathan

Séjour de 4 nuits en avril 2024

10/10 Excellent

Laura

Voyage en famille
Les points forts : Équipements
Everything was very clean and the staff are very friendly and knowledgeable. Breakfast is always very good. Check in and check out was simple.
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 29 avr. 2024
Thank you so much for letting us know you had a great stay here at the Hyatt Place Jacksonville Airport. Please know that your comments will be shared with our team to motivate them to continue delivery exceptional customer service. Again, thank so much for your business and we hope to have you here whenever you visit the area again.

10/10 Excellent

Chanda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place, very clean, room size was very good!
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 29 avr. 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot breakfast every morning and a shutter for transportation to and from airport or anywhere within a3 mile radius
Séjour de 4 nuits en avril 2024
Réponse de Patricia le 29 avr. 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 29 avr. 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 Excellent

Josue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Julia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and clean
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 29 avr. 2024
Thank you for sharing a review of your recent experience. Our team here at the Hyatt Place Jacksonville Airport iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Debbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around pleasant.
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 26 avr. 2024
Good afternoon, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Please come see us again.

10/10 Excellent

sofi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are very spacious and comfortable!
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 24 avr. 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations. Please know that you can request microwave at the front desk, by Hyatt standards there are no microwaves in rooms but we have some for guests that request it. We hope that you stay with us again whenever you visit Jacksonville.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value for price
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 24 avr. 2024
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.

10/10 Excellent

Charnele, Valdosta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Muhammad, Scranton

Les points faibles : Équipements
Just ok
Séjour de 2 nuits en avril 2024
Réponse de Patricia le 23 avr. 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Kiarrah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect pre-cruise stay.
Séjour de 1 nuit en février 2024
Réponse de Patricia le 23 avr. 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place!
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 23 avr. 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

6/10 Satisfaisant

Bellamann, Lakewood

Séjour de 1 nuit en avril 2024

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good place to sleep and comfortable and near restaurant and shopping
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 19 avr. 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Immediate area was not pleasant.
Séjour de 2 nuits en avril 2024
Réponse de Patricia le 17 avr. 2024
Good morning, thanks for sharing your comments about your stay at the Hyatt Place Jacksonville Airport. We apologize for not meeting your expectations at this time and hope you give us another opportunity to serve you.

2/10 Horrible

Sylvia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
They charge my card credit unauthorized charges then didn't me a receipt ask for receipt stated that y'all would give the receipt to me and call for receipt supposed to email it and never did receive it I would never stay there again because they charged my account over $400 and then can't tell me why
Séjour de 4 nuits en avril 2024
Réponse de Patricia le 16 avr. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We apologize for your billing issue, please know that we will share this with our management team so they can research on that. Thank you again for the opportunity to serve you.

10/10 Excellent

Randall

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was wonderful and the pool facility as well. Walk to beach location perfect.
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 16 avr. 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

6/10 Satisfaisant

Monica J

Poor maintenance service
Séjour de 3 nuits en avril 2024
Réponse de Patricia le 16 avr. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We hope to have you here again.

10/10 Excellent

Daniel, Willow Grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Gayle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable little hotel. Perfect for over night stay.
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 15 avr. 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay! Clean, quiet and very convenient.
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 15 avr. 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 Excellent

Miriam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall excellent place to stay.
Séjour de 4 nuits en avril 2024
Réponse de Patricia le 12 avr. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am thankful that you reached out to share you had an excellent stay. We hope to have you here again.

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff extremely friendly and accommodating!
Séjour de 3 nuits en avril 2024
Réponse de Patricia le 11 avr. 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

10/10 Excellent

Byron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room is fabulous!
Séjour de 1 nuit en avril 2024
Réponse de Patricia le 11 avr. 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

2/10 Horrible

Nykyta

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My ac wasn’t working. They had the maintenance guy come up and look at it and that’s all he did was look. My mom’s room had bed bugs and I ended up with bites on me and my son. We could leave and book somewhere else. I don’t recommend.
Séjour de 3 nuits en avril 2024
Réponse de Patricia le 11 avr. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.

8/10 Bien

Brittany

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was nice, everyone was super attentive. The breakfast offered was awesome. The room was clean for the most part, only complaint with that is the grout in the shower was in need of a good scrubbing as it had pink mildew build-up other than that this hotel was a great choice for my trip.
Séjour de 2 nuits en avril 2024
Réponse de Patricia le 11 avr. 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.