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Avis sur Hampton Inn & Suites Jacksonville South - Bartram Park

3 out of 5
Hampton Inn & Suites Jacksonville South - Bartram Park
13950 Village Lake Circle, Jacksonville, FL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 623 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 1001." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

samuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good spot to stay in.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service Manager le 2 janv. 2024
Hi Samuel, Thank you for the 4 star review. We're happy to hear that you enjoyed your stay with us. Please let us know how we could make it a 5 star review next time you visit . Thank you and we hope to see you soon!

10/10 Excellent

Cassandra

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très confortable
Séjour de 1 nuit en mars 2023
Réponse de Customer Service Manager le 2 mars 2023
Good Morning Cassandra, Thank you for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future!

8/10 Bien

line

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proche de bcp de restaurants a pied les chambres sont grandes et le déjeuner très bien. L'hôtel était sold out et je n'ai pas pu avoir une chambre sur les étages donc c'était bruyant avec une chambre au rez de chaussé
Séjour de 1 nuit en janvier 2023
Réponse de Customer Service Manager le 17 janv. 2023
Hi Line, It is very convenient having so many restaurants and shops nearby the hotel. We hope to see you again real soon!

4/10 Médiocre

Diane

Voyage en couple
Les points forts : Propreté
Le lit chambre 312 très très inconfortable Très mauvaise qualité des draps bas de gamme Comme de la guenille Meilleure qualité au confort inn
Séjour de 1 nuit en octobre 2022
Réponse de Customer Service Manager le 10 oct. 2022
Dear Diane, We're sorry to see this 2-star review and apologize for the inconvenience you had while staying with us. Our mattresses were recently replaced and are appreciated by our guest. We wish you safe travels.

10/10 Excellent

Melanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort ,belle piscine et savoureux buffet djeuner
Excellent séjour ,beau buffet de petit-déjeuner sucré/ salé ,piscine bien entretenue ouverte jusqu'à 10pm, chambre calme, propre et spacieuse (studio 4 personnes ),climatisation efficace , situé en face d'un lac et a 2 minutes d'une zone où l'on peut faire des courses alimentaires ,sainte Augustine a 25 minutes à ne pas manquer ! Personnel d'entretien et à la réception très sympathique
Séjour de 3 nuits en juillet 2021
Réponse de Customer Service Manager le 5 août 2021
Good Morning Melanie, Our team strives to provide a full-value experience fo rour valued guests. We are delighted to know that we have delivered this commitment while you were at the property with our top notch hospitality as the highlight. There are so many nearby restaurants and shopping to select from. Come back again soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel bien situé, ni trop loin ni trop près de l’autoroute m.
Séjour de 1 nuit en décembre 2019
Réponse de Guest Satisfaction Leader le 19 déc. 2019
Thank you for the excellent review. It sounds like you had a fantastic stay because of our nearby access to the Interstate without the inconvenience of the noise. Our team members wish to see you again in the future and provide another first-class stay at our hotel.

8/10 Bien

Real

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2018

4/10 Médiocre

Larry

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I did not like cold shower first morning, I did not like no hot water in the evening for tea. I did not like no maid service 2nd day ,no clean towels, no coffee left in room. This felt like a motel 6 instead of a Hamton
Séjour de 3 nuits en mai 2024
Réponse de stevem le 21 mai 2024
Suffice to say that we do not agree with this guest's comments and this review is clearly not typical of our reviews on Expedia sites. This hotel is nothing like a Motel 6.

10/10 Excellent

Julene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were given a great room and convenient location
Séjour de 1 nuit en avril 2024
Réponse de Customer Service Manager le 15 mai 2024
Thank you for the outstanding review, Julene! We are so happy to hear that you enjoyed one of our many great rooms! Having so many nearby restaurants and shopping is very convenient as well. Come back again soon, please!

10/10 Excellent

Ariannis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service Manager le 10 mai 2024
Greetings Ariannis, We are happy to see your 5 star review! Thanks for allowing us to be a part of your wonderful, memorable experience. We're looking forward to seeing you again in the future.

10/10 Excellent

Albert

Séjour de 1 nuit en avril 2024

10/10 Excellent

LORA, HERNDON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service Manager le 6 mai 2024
Your 5 star review is greatly appreciated by our team members, Lora. It will be a pleasure to welcome you back into our home again soon!

10/10 Excellent

Jo Ann, Greenville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is gradually updating. The staff is friendly and welcoming. During check-in the clerk received a phone call that involved a complex situation. She kept nodding to me and apologizing. She was sweet and later put several calls on hold so she could complete our check- in.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service Manager le 22 avr. 2024
Greetings Jo Ann, Thank you for your kind words regarding our friendly team members. We apologize for your delay in checking in and truly appreciate your patients. Please return soon so you may see our new facility! Safe travels!

8/10 Bien

Kimberland

Séjour de 1 nuit en avril 2024
Réponse de Customer Service Manager le 6 mai 2024
Good Morning Kimberland, Here at the Hampton Inn & Suites Bartram Park, we always strive to provide the best guest experience and are happy to hear that we delivered. Hope to see you again soon!

10/10 Excellent

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service Manager le 15 avr. 2024
Good Afternoon Francis, Our team members will be so happy to see your kind review, which we thank you for. Please come back again soon!

10/10 Excellent

Wildeson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 1 nuit en avril 2024
Réponse de Customer Service Manager le 9 avr. 2024
Wow! Thank you Wildeson for the 5 star review! Our team members will be happy to hear that you enjoyed your stay with us. Come back again soon!

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location and many places to walk to grab a food.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service Manager le 8 avr. 2024
Hi Thomas, Having so many restaurants and shopping options near the hotel is wonderful, and many are within walking distance. Please come back again soon!

8/10 Bien

Pedro

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Customer Service Manager le 5 avr. 2024
Dear Pedro, We are so pleased to see your 4 star review. Next time you visit the Jacksonville, FL area, we'd love to have you stay with us again!

10/10 Excellent

Dianne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast check in and friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service Manager le 4 avr. 2024
Hi Dianne, We love providing outstanding customer service for each of our guests. Thank you for your kind words and we hope to see you again soon!

10/10 Excellent

Dianne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely breakfast including hot table with eggs and sausage
Séjour de 2 nuits en mars 2024
Réponse de Customer Service Manager le 8 avr. 2024
Good Afternoon Dianne, You're right, our on the house hot breakfast buffet is yummy! Hope to see you again soon!

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was exactly what I expect from Hampton Inn. the room was comfortable. Only problem was the key cards kept de-activating.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service Manager le 28 mars 2024
We are very happy to hear that our hotel was exactly what you were looking for as well as being comfortable. We are very sorry to hear that your guest room keys were deactivating, which was rectified. Please come back again soon!

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to everything we come to see in the Jacksonville area.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service Manager le 25 mars 2024
Hi Lisa, Here at the Hampton Inn & Suites Bartram Park, we always strive to provide the best guest experience and we are happy to hear that we delivered! Thank you for your 10 star review!

10/10 Excellent

Paul

Séjour de 1 nuit en mars 2024
Réponse de Customer Service Manager le 15 avr. 2024
Thank you for the 5 star review, Paul! It is greatly appreciated by our team! It will be a pleasure to welcome you back again soon!

10/10 Excellent

Bill

Séjour de 1 nuit en mars 2024
Réponse de Customer Service Manager le 4 avr. 2024
Wow! Thank you for the 5 star review, Bill! It was a pleasure to have you as our guest. Please return soon!

2/10 Horrible

Juan

Séjour de 2 nuits en mars 2024
Réponse de stevem le 4 avr. 2024
This is certainly not a typical review for us on Expedia and we have not had a Juan as an Expedia guest in the last month, so I am going to assume that the wrong hotel was reviewed.

10/10 Excellent

Neil

Voyage en couple
Now place
Séjour de 1 nuit en mars 2024
Réponse de Customer Service Manager le 12 mars 2024
Good Morning Neil, Your 5 star review is greatly appreciated by our team! Thank you for selecting our hotel and we look forward to your next arrival!

10/10 Excellent

Ludy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like this place because it’s close to the highway, close to the grocery store and a lot of restaurants! And they even have a 24 hr Walgreens store nearby which we used for my grandson’s medicines at 4am in the morning! Love this place.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service Manager le 5 mars 2024
Good Morning Ludy, Having so many nearby restaurants and shopping is very convenient. We're so happy to hear that you were able to pick up medicine for your grandson, hopefully he's feeling better now.

4/10 Médiocre

Douglas

Voyage en groupe
room temperature was hard to regulate. It was either cold or hot. The breakfast which was included was horrible nasty tasting and did not look good to eat. Fake chicken sausage?
Séjour de 2 nuits en février 2024
Réponse de stevem le 4 mars 2024
Hello Douglas. I wish you had asked us about your AC issues, because we could have helped. As for the sausage, this was a substitute sent to us by our supplier for a sausage which was out of stock, but it was not fake chicken. Breakfast is probably the most subjective of all review areas. On any given day, we will have people who love the breakfast and others not so much. Thanks for staying with us.

6/10 Satisfaisant

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Place for a Short Stay
Clean room, but it had an odd smell as if it had been a smoking room at one time. The room had recently been remodeled, with new paint and furniture. Breakfast was adequate, but not like other Hampton Inns we've stayed at. But there was enough.
Séjour de 1 nuit en février 2024
Réponse de stevem le 24 févr. 2024
Hello Jennifer. Thank you for staying with us and for taking the tiime to complete the review. I must tell you that you were in one of our newly renovated rooms that have only been back open for 2 weeks. We do not have any smoking rooms in the hotel and I suspect that what you smelled was either the paint, wallpaper glue, new carpet smell or simply new room smell. We look forward to seeing you again the next time you are in the Jacksonville area.

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just off the exit. Quiet. Multiple restaurants close.
Séjour de 1 nuit en février 2024
Réponse de Customer Service Manager le 20 févr. 2024
Greetings Kelly, You're right, there are so many nearby restaurants and shopping that you may walk to from the hotel, as well as having easy access to the Interstate but without hearing the noise. It will be a pleasure to welcome you back into our home again soon!

10/10 Excellent

Lynn Roth

Voyage en couple
Michelle at the front desk was especially helpful and knowledgeable- we would return to receive this level of sincere service and helpfulness. Thank you, Michelle
Séjour de 1 nuit en février 2024
Réponse de Customer Service Manager le 19 févr. 2024
Hi Lynn Roth, you're right, our team member Michelle is very knowledgeable as well as attentive to each of our guests. She is a great ambassador for each of our team members and we love having her on our team. It will be a pleasure to welcome you back into our home again!

10/10 Excellent

steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service Manager le 19 févr. 2024
Thank you for the 5 star review, Steven. We love our 5 star guests and hope you return again soon!

10/10 Excellent

Jack

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was clean, comfortable and had an easy checkin. Employees very helpful.
Séjour de 1 nuit en février 2024
Réponse de Customer Service Manager le 15 févr. 2024
Wow! Thank you for the outstanding review, Jack. We're so happy to hear that you enjoyed your visit with us and we hope to see you again soon!

10/10 Excellent

Kathleen

Séjour de 2 nuits en février 2024
Réponse de Customer Service Manager le 22 mars 2024
Hi Kathleen, It is always a pleasure to have you as our guest. Your 5 star review is greatly appreciated. Please come back again soon!

6/10 Satisfaisant

Terrence

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
No Heat!!!
The heat in my room didn't work even though the temperatures were in the 50's at night. I asked the front desk to check into the matter twice, but nothing was done.
Séjour de 3 nuits en février 2024
Réponse de stevem le 17 févr. 2024
Hi Terrence. Please accept my apology for an obvious slip up. I found that we placed your concern about the heat in our maintenance computer and the computer shows resolved. I suspect that our people started dealing with the issue, got distracted with something else,and did not return. We are really a very good hotel, as can be seen by the huge number of top reviews we have on Expedia, so I hope you will give us another opportunity the next time you are in the area. Please give me a call if you would like to discuss this matter further. Steve Front Office Manager

10/10 Excellent

Jacqueline

Voyage en famille
The staff was friendly and welcoming.
Séjour de 1 nuit en février 2024
Réponse de Customer Service Manager le 5 févr. 2024
Good Afternoon Jacqueline, We appreciate your 5 star review regarding our hotel as well as our friendly and welcoming team members. Come back again soon!

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager on duty was great
Séjour de 1 nuit en février 2024
Réponse de Customer Service Manager le 5 févr. 2024
Thank you for your kind words regarding our manager on duty, Deborah. It is always a pleasure to meet wonderful guests such as yourself!

8/10 Bien

ROBIN, mirimar

Séjour de 4 nuits en janvier 2024
Réponse de Customer Service Manager le 22 mars 2024
Good Morning Robin, Our team members will be very excited to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.

8/10 Bien

Brevie

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service Manager le 29 janv. 2024
Dear Brevie, Thank you for the review and hope during your next visit, you may experience our outstanding customer service that we are known for.

10/10 Excellent

Edgardo

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service Manager le 26 janv. 2024
Hi Edgardo, We are so pleased to see your 5 star review and that you enjoyed your stay with us. Next time that you're in the Jacksonville area, we'd love to have you stay with us again!

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service Manager le 26 janv. 2024
Fantastic News, Richard! Our team members will be very happy to see that your stay was a perfect 10! Thank you so much! It will be a pleasure to welcome you back into our home again soon!

2/10 Horrible

Monica

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de stevem le 23 janv. 2024
Searching from the beginning of January, we do not have a Hotels.com reservation under the name of Monica, so we honestly do not know if the correct hotel is even being reviewed here. This review is certainly not typical of the reviews we receive on this site.

10/10 Excellent

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service Manager le 26 janv. 2024
Hi Eduardo, Thank you for sharing your experience, and we are happy to enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Edgardo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service Manager le 19 janv. 2024
Wow! Thank you for the outstanding review. Our team members will be very happy to hear that you enjoyed your stay with us! See you soon!

6/10 Satisfaisant

Jenny

Les points faibles : Confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service Manager le 26 janv. 2024
Good Morning Jenny, We appreciate your review, and apologize that we did not provide the outstanding service that we are known for. Please give us another opportunity to shine during your next visit.

6/10 Satisfaisant

Robert

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service Manager le 19 janv. 2024
We are sorry that we did not provide the superior experience we are known for, Robert. Please give us another opportunity to provide you with our best customer service. Thank you for your time.

8/10 Bien

Melissa

Séjour de 2 nuits en janvier 2024
Réponse de Customer Service Manager le 19 janv. 2024
Your 4 star review is appreciated by our team. We look forward to seeing you again soon!

10/10 Excellent

Walter

Voyage en groupe
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service Manager le 19 janv. 2024
Hi Walter, Here at the Hampton Inn & Suites Bartram Park, we always stive to provide the best guest experience and we are happy to hear that we delivered! When next in the Jacksonville area, we hope you'll return to visit us again!

2/10 Horrible

Jose

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Expensive For What You Get
Mattress very soft and sags in middle. Blankets extremely thin and cheap.
Séjour de 1 nuit en janvier 2024
Réponse de stevem le 15 janv. 2024
Hello Jose. I am not able to identify you from the name left on the survey, but it is safe to say that your survey is not at all typical of the reviews Expedia guests give us. Our mattresses are the Hilton Serta standard and are not even old. However, bed comfort is very subjective, and in the same beds, we will get surveys saying they are wonderful, too soft and too hard. Our blankets are also Hilton standard. Thank you for staying with us.