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Avis sur Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

2.5 out of 5
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr
1413 Prudential Dr, Jacksonville, FL

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 183 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 198 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 183 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 208 avis sur 1001." "

6,2/10

Propreté

7,0/10

Personnel et service

5,6/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Junior

Séjour de 1 nuit en décembre 2023

8/10 Bien

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chambre propre, bon service
Séjour de 1 nuit en janvier 2020
Réponse de Hotel Management le 12 janv. 2020
Gilles, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our well-kept accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

2/10 Horrible

Sylvain

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst hotel I have ever used in all of my life
Very dirty room. Just by walking barefoot in the room, the bottom of my feet would be black. Mold in the bathroom. They only clean the room once a week. Breakfast included, yeah right!!! They offer muffins (the ones you get in vending machine) and granola bars. Because of my work, I spend probably half of my time in hotels. This was the worst I have ever had in all my life. That was my first experience with hotels.com. I don't think I will use them again in the future.
Séjour de 4 nuits en avril 2019
Réponse de Hotel Management le 14 avr. 2019
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new grab-and-go choices. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
central location but not much life around
Old style rooms and facilities Spacious No view, it s a practical hotel Noisy
Réponse de General Manager le 22 janv. 2017
Thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are pleased to know that our location was ideal for your needs. We regret the inconvenience you experienced while here. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager

6/10 Satisfaisant

Jennifer

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Lots of homeless. Some displaced people staying there which is great except the lobby smelled like weed. And there was a great deal of arguing on Saturday afternoon and on Sunday morning.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Dear Jennifer, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the presence of displaced individuals and the disturbance you encountered during your stay. Ensuring a safe and peaceful environment for our guests is our priority, and we will address these concerns with our team to prevent similar occurrences in the future. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely, Hotel Management

8/10 Bien

Lesley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I gave this hotel a 4 because it really is not bad. We have never stayed at Extended Stay so we didn't know what to expect. The check in was slow because the clerk was brand new and there was a concert in town. The hotel is old and a bit run down but the rooms were clean and the bed was comfortable. The hotel sits perfectly for interstate access; easy in and out. It also sits perfectly next to some nice restaurants like Ruth Chris and BBs. Most importantly, we felt very safe!
Séjour de 1 nuit en mai 2024

2/10 Horrible

Bryan

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Slow checkin process as they were flooded with incoming guests at 3 pm for the concert that evening. This obviously could have been anticipated and they should have had multiple staff to accommodate, yet only one was there. Breakfast was a joke and we went elsewhere
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 13 mai 2024
Dear Bryan, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during the check-in process and understand the frustration caused by the delay. Your feedback regarding the breakfast and staffing has been noted, and we will take steps to improve our service during peak times. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management

4/10 Médiocre

Stacy

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

JOSEPH

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and clean
Séjour de 1 nuit en mai 2024

10/10 Excellent

JOSEPH

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
Dear JOSEPH, Thank you for your feedback! We appreciate your positive comments about the cleanliness of our establishment. Maintaining a clean and hygienic environment for our guests is a top priority for us. Your satisfaction is important, and we're pleased to hear that you had a pleasant experience in this regard. We look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future. Sincerely,Hotel Management

8/10 Bien

Rafael, Aguadilla

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is excellent. Breakfast was not as expected.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
Dear Rafael, Thank you for your feedback! We're delighted to hear that you found our location excellent. However, we apologize that the breakfast did not meet your expectations. We appreciate your insight and will review our breakfast offerings to ensure a more satisfying experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on a future visit to Extended Stay America-Jacksonville - Riverwalk - Convention Center. Sincerely,Hotel Management

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Although the person was told I booked my room through Expedia. I was charged an additional night stay.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Jill

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Terrible customer service. There was a nationwide outage of the computer system, and the front desk staff couldn’t complete check in fully. Their only solution was “we can refund you.” There ended up being about 10 of us in the lobby that Manager Wyn wanted to refund and send us out to sleep in our cars, rather than find a creative solution to get us checked into rooms we had already reserved and in many cases already paid for. This was three-hours before a large concert at the Jacksonville stadium that many of us had driven in hours to attend. And because it was a huge concert night, all surrounding hotels were sold out. Manager Wyn exhibited absolutely zero concern for customer service, and zero compassion for our plight whatsoever. She only cared about clinging to a line about company policy. The system could see our names and reservations, and the keycard machine worked, but the machine wouldn’t let them take the final step to have us sign the stay agreement. Many of us suggested they let us sign manually, and we could all come back to the desk later when the system was back up. The manager was not at all willing to entertain creative solutions to get us into our rooms. She didn’t care that we would all have nowhere to sleep, and was just concerned about protecting herself with the shield of “company policy.” The worst, most offensive thing - they called the cops on the 10 of us in the lobby! Like its unreasonable for us to be upset with the customer service.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 8 mai 2024
Dear Jill, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

8/10 Bien

Bethannie

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Affordable and close to many downtown Jax locations.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Madelin

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was run down. I didn’t see anything dirty but it felt dirty. We walked into a room that had a weird smell. The cabinets looks like they were chewed on. We went to buy disinfectant spray. We didn’t sleep. It was sooooo noisy. Any noise outside or in the hall way echoed in the room. The faucet started ringing in the middle of the night. Horrible. The hall smelled like we*d. There were men gathered down stairs smoking it by a car.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Dear Madelin, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously and will investigate the concerns you raised with our housekeeping and maintenance teams. Additionally, we will address noise disturbances to ensure a more peaceful environment for our guests. Your feedback is invaluable as we strive to improve, and we hope for the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Jhanmaly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Jhanmaly, Thank you for your kind words! We're delighted to hear that you had a pleasant experience during your stay with us at Extended Stay America. Providing excellent service and hospitality is our top priority, and we're thrilled that you enjoyed your time at our hotel. We look forward to welcoming you back in the future!Sincerely,Hotel Management

6/10 Satisfaisant

Emma, Fort Myers

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I didi not.like the homeless roaming around the parking area. The doors are slamming hard and shaken the wall where the headboard of bed is. Bikes staring their engine late at night. The cahrge for the parking.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management  le 26 avr. 2024
Dear Emma, Thank you for taking the time to share your feedback with us. We are committed to maintaining pleasant and comfortable accommodations for our guests. Therefore, we sincerely apologize if you felt uneasy during your stay and apologize for the noise disturbances you experienced. We understand how important a peaceful environment is for our guests, and we're committed to addressing these concerns to ensure a more relaxing stay for future guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely,Hotel Management

2/10 Horrible

Lisa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awful management.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management  le 23 avr. 2024
Dear Lisa, Thank you for choosing our hotel for your recent stay. Please accept our apologies for falling short of your expectations. We strive to provide an exceptional visit for each of our guests; therefore, we are disappointed to see that this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the outstanding accommodations you should always expect from us.Sincerely,Hotel Management

2/10 Horrible

Enovia

Séjour de 1 nuit en avril 2024

2/10 Horrible

MaShawnda

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diane or whatever her name is checked me in & charged my card for parking. I get to my room, somebody else is in the room. I tell her I have to use the ladies room she then tells me no and that my reservation has been deleted but she’s satisfied with taking my money. I’m disgusted with her and her rude manners & horrible knowledge of computer software systems. I’m disputing everything. Keep in mind this happened at 2/3am and I’m a traveler. Who needed to get a little rest.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management  le 23 avr. 2024
Dear MaShawnda, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

10/10 Excellent

Angelica Stepfanie

Séjour de 1 nuit en avril 2024

2/10 Horrible

Bridgette

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I arrived at the property early, requested an early check in but when we got her at 12pm and check in is at 3 we were told that it would cost 10.00 per hour to get an early check in. I asked if there was a place we could go to eat until 3 they told us yes but they couldn't keep our luggage but we had too many in our party. They also didn't have a bathroom for us to use. The manager's attitude was very smart. The desk clerk tried to help. Would not stay there again. I had 7 rooms. Also, when i booked the room was not told about the 100 damage deposit
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 15 avr. 2024
Dear Bridgette, Thank you for taking the time to give essential specifics in your evaluation of our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues and improve our services. We thank you for your patience and understanding. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Thank you.Sincerely,Hotel Management

2/10 Horrible

SaRay

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible customer service
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 14 avr. 2024
Dear SaRay, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We value your comments, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

8/10 Bien

Edward

Voyage en famille
The property meets the basic needs for a night. The included breakfast is just a granola bar in a banged up package.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Stephen

Séjour de 1 nuit en avril 2024

10/10 Excellent

Joshua

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Angela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Room was clean. Heavy smell of mold and the windows were dirty.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Angela, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

8/10 Bien

Jarris

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cerca de todo lo chevere sin gastar tanto. El desayuno es sencillo, lo básico yo tomé para mi café con ponquecitos.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Eric, Quincy

Voyage en couple
The hotel was rated average for the cleanliness and the amenities. It does seem safe as a require you to have your door key to get into anywhere in the facility. There is a parking fee $8 a day and a telephone fee if you use their telephone a dollar per call.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 6 avr. 2024
Dear Eric, Thank you for staying with us and reviewing your experience. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret that this was not your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking and telephone fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management

2/10 Horrible

Brandy

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elevator reeked of urine
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 6 avr. 2024
Dear Brandy, Please accept our apologies for the issue with the elevator's cleanliness during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback. We always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management

10/10 Excellent

Ehsan

Les points forts : Propreté et personnel et service
Good quality hotel at a reasonable price.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 avr. 2024
Dear Ehsan, Thank you for sharing your positive stay at Extended Stay America! We strive to provide excellent quality accommodations at an affordable price. Your satisfaction is our priority, and we look forward to welcoming you back for another beautiful experience. Thank you for choosing us. Safe travels!Sincerely,Hotel Management

4/10 Médiocre

Jayanti

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The fridge didn’t work and my son got really sick inside there
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 3 avr. 2024
Dear Jayanti, Thank you for your recent stay with us. We're sincerely sorry about the incident with your son and the malfunctioning fridge during your stay. The safety and well-being of our guests are our top priorities, and this situation is concerning. We'll immediately address the fridge issue to prevent future occurrences. We hope your son is feeling better now. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

8/10 Bien

Lucas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Darryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was so friendly.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Araya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Upon entering the room, we saw giant cockroaches that could have easily taken my child hostage and they would have put up a hell of a fight. I didn’t even put my bags down. The hotel at first refused to refund us until I called my bank myself and disputed it. The lobby attendant at the front desk as well was so stoned out of his mind he couldn’t comprehend what I was trying to explain to him. I don’t expect the ritz at all but a little bit more of a concern would have been nice or even just a hey sorry about that here’s your money back.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Araya, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your visit. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

8/10 Bien

Anthony

Séjour de 1 nuit en mars 2024

2/10 Horrible

Roger, Jacksonville

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en février 2024

8/10 Bien

Jessica L

Les points forts : Personnel et service
Great location - close to the Riverwalk area and San Marco. Fine for a one night stay. Room was clean and comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 3 mars 2024
Dear Jessica, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location near the Riverwalk area and San Marco is indeed a highlight for many of our guests. We are glad you found your room clean and comfortable. Your appreciation means a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

6/10 Satisfaisant

Gustavo

Voyage d’affaires
Les points forts : Personnel et service
The place need some updated, it is very center and thats why was my pick it but need some attention is the invest a little remodeling the place can become a great place to stay
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 3 mars 2024
Dear Gustavo, We appreciate your feedback regarding our property. Your satisfaction is important to us, and we apologize for any inconvenience caused by the need for updates. We continuously strive to enhance our facilities to provide a more comfortable experience for our guests. Your comments will be addressed as we plan for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

4/10 Médiocre

Jeremy

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beds were very firm and uncomfortable. My room water pressed was not the great and didn't help the shower head sucked. The bathroom sink cold water did not work but realized you had to turn it on from the main under the sink and the reason is because the cold water nob of you turned it off from the fauset the cild water still was coming out. Ine of the house keepers was very rude when ask not to do my rooom.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 3 mars 2024
Dear Jeremy, We sincerely apologize for the discomfort you experienced during your stay. Your comfort is important to us, and we regret any inconvenience caused by the firmness of the beds and issues with the water pressure and shower head. Additionally, we apologize for the inconvenience with the bathroom sink and any interaction with our staff that did not meet our usual standards of hospitality. Your feedback will be shared with our team for immediate improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

Brenda M

Voyage en famille
The only issue was that I was told $90 but they actually charged $200. We were told we were charged a deposit but would get it back when we checked out. However we had to leave b4 anyone was in the office. We had been told at check in that someone is always at the desk. Wrong
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 4 mars 2024
Dear Brenda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Bien

Isaiah

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
It was a last Min book. It was Just for the night and I didnt want to go to Big! It was my birthday weekend. The riverwalk is a 5min walk. I enjoyed my stay.
Séjour de 1 nuit en février 2024

8/10 Bien

Lisa

Séjour de 1 nuit en février 2024

2/10 Horrible

Julie

Séjour de 1 nuit en février 2024

4/10 Médiocre

Brian, Pulaski

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s an inexpensive quick snooze. Loud, stank and perfect for a random pop in for a last minute stay at the last moment. Not a vacation destination.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Brian, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations. Your feedback is vital in helping us improve, and we hope you'll consider giving us another opportunity to exceed your expectations. Thank you for choosing us, and we hope to see you again soon.Sincerely,Hotel Management

4/10 Médiocre

Jamey

Voyage en famille
The room smelled horrible. Decent room. Very outdated.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Jamey, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

4/10 Médiocre

Ashley

Les points faibles : Confort de la chambre
The front desk staff were not super friendly, they key cards took a while to work. We just stayed one night, but no amenities in kitchen.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Ashley, We apologize for any inconvenience you experienced during your stay. Your feedback regarding the friendliness of our front desk staff and the functionality of the key cards is important to us, and we'll address these issues with our team to ensure improvements are made. Regarding the amenities in the kitchen, we regret that they did not meet your expectations. Your comments will be taken into consideration as we strive to enhance our guests' experiences. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

2/10 Horrible

Chemeka

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024