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Avis sur Delta Hotels by Marriott Jacksonville Deerwood

4 out of 5
Delta Hotels by Marriott Jacksonville Deerwood
4700 Salisbury Rd, Jacksonville, FL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 552 avis sur 1288." "
Note des voyageurs de 8 (Bien), d’après 328 avis sur 1288." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1288." "
Note des voyageurs de 4 (Médiocre), d’après 128 avis sur 1288." "
Note des voyageurs de 2 (Horrible), d’après 117 avis sur 1288." "

7,8/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

samantha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Emplacement correcte près de la 95
Emplacement parfait pour arrêt pour direction Orlando. Accueil agréable Chambre pas nettoyée....il y avait une chemise dans le garde robe. Nous avons changé de chambre....pas rideau douche. Je croyais que les chambres seraient mieux entretenues
Séjour de 1 nuit en janvier 2023
Réponse de Michael G le 9 janv. 2023
SamanthaThank you for taking the time to review the hotel and provide feedback. We will take your feedback and address it with the team to improve in the future.

8/10 Bien

sylvie

Séjour de 1 nuit en mars 2022
Réponse de Cynthia le 31 mars 2022
Thank you Sylvie for taking the time to leave us a review. We are glad to see you enjoyed your stay with us. Please do not hesitate to let us know if there was anything we could have done to make your stay more enjoyable. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business. We look forward to your stay with us in the future.

10/10 Excellent

Louis-Marie

Séjour de 1 nuit en mars 2022
Réponse de KATRICE le 4 mars 2022
Thank you Louis-Marie for taking the time and leaving us a 10 out of 10 score rating review. I am happy that we were able to exceed your expectations Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Benoit

Séjour de 1 nuit en décembre 2021

8/10 Bien

Jennifer

Les points forts : Propreté et personnel et service
the AC door in our room was broken and made a ridiculously loud noise every time it turned on for the 1st night the second night we took the door off and it was fine
Séjour de 2 nuits en mai 2024
Réponse de Sophie Moore le 10 mai 2024
Thank you for your feedback. I am so sorry to hear you did not enjoy your first night with us. A noisy A/C is below our Marriott standard. I hope you will give us another chance in the future. We would love to welcome you back to Delta by Marriott Deerwood Jacksonville soon!

10/10 Excellent

Monty

Very nice stay!
Séjour de 2 nuits en mai 2024
Réponse de Sophie Moore le 10 mai 2024
Thank you for your positive feedback. We would love to welcome you back to Delta by Marriott Deerwood Jacksonville soon! Enjoy your weekend.

8/10 Bien

Myasia

Séjour de 2 nuits en avril 2024
Réponse de -Front Desk Supervisor le 12 mai 2024
Dear Myasia,On behalf of the entire hotel team, I want to thank you for sharing your experience while here at the Delta by Marriott.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dannier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, cleanliness is great. Recommended!
Séjour de 1 nuit en avril 2024
Réponse de -Front Desk Supervisor le 3 mai 2024
Thank you for staying with us at the Delta by Marriott Deerwood Jacksonville! We are delighted you enjoyed your stay. We will be sharing your feedback with the rest of the team. We would love to have you stray with us again!

8/10 Bien

Sheymirra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite part of this hotel was the gym. The room was nice but I don’ didn’t like the adjoining door which allowed noise to travel from the room next door. For two nights I listened to a man fuss at his toddler and the third night there was a loud Birthday party.
Séjour de 3 nuits en avril 2024
Réponse de -Front Desk Supervisor le 3 mai 2024
Thank you for staying with us at the Delta by Marriott Deerwood Jacksonville! We are delighted you enjoyed your stay. We will be sharing your feedback with the rest of the team. We would love to have you stay with us again!

6/10 Satisfaisant

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was very satisfied with my stay in every way but one. The woman at the front desk around midnight was VERY rude ,mean, unfriendly, and she does not need to be working in the hospitality industry
Séjour de 1 nuit en avril 2024
Réponse de Sophie Moore le 10 mai 2024
Thank you for your feedback. I am so sorry to hear you had an issue while staying with us. Your issue with customer service is below our Marriott standard. Your feedback has been shared with our Front Office Manager in order to address the issue and ensure it is an isolated incident. I hope you will give us another chance in the future. I'm happy to hear every other aspect was enjoyable. We would love to welcome you back to Delta by Marriott Deerwood Jacksonville soon!

10/10 Excellent

Diana

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Staff was friendly and room was amazing
Séjour de 2 nuits en avril 2024
Réponse de -Front Desk Supervisor le 3 mai 2024
Thank you for staying with us at the Delta by Marriott Deerwood Jacksonville! We are delighted you enjoyed your stay. We will be sharing your feedback with the rest of the team. We would love to have you stray with us again!

10/10 Excellent

CESAR, MIAMI

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Puerto Rican waitress, Paola. She is a nice person. she took care us while the breakfast time. The menu was excellent. The Crue and cleaning stuff are so nice... In my future trips to Jacksonville. I Am Petty sure stop by there..
Séjour de 1 nuit en avril 2024
Réponse de -Front Desk Supervisor le 3 mai 2024
Thank you for staying with us at the Delta by Marriott Deerwood Jacksonville! We are delighted you enjoyed your stay. We will be sharing your feedback with the rest of the team. We would love to have you stray with us again!

8/10 Bien

Jeaqui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de -Front Desk Supervisor le 3 mai 2024
Thank you for staying with us at the Delta by Marriott Deerwood Jacksonville! We are delighted you enjoyed your stay. We will be sharing your feedback with the rest of the team. We would love to have you stay with us again!

10/10 Excellent

Crystal

Séjour de 1 nuit en mars 2024
Réponse de -Front Desk Supervisor le 3 mai 2024
Thank you for staying with us at the Delta by Marriott Deerwood Jacksonville! We are delighted you enjoyed your stay. We will be sharing your feedback with the rest of the team. We would love to have you stray with us again!

10/10 Excellent

George

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 4 nuits en mars 2024
Réponse de -Front Desk Supervisor le 25 mars 2024
Thank you for staying with us at Delta by Marriott Deerwood Jacksonville! We are delighted you enjoyed your stay! Come back and see us real soon!

8/10 Bien

Jose X

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was Friday, and Saturday and checked out Sunday, I requested the room to be cleaned up, but to our surprise, the room was never touched. I called the front desk and immediately a Lady went up and replaced the towels, since we were tired we slept on the same unfix bed. The attendees were very polite and helpful. Yes, I will come back.
Séjour de 2 nuits en mars 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! We appreciate your comments and will share them with the correct department. Please come back and see us real soon!

10/10 Excellent

Lakeishia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was really friendly and courteous. The rooms were clean and comfy! Ryan at the bar was amazing!! Overall enjoyed my stay!!
Séjour de 2 nuits en mars 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! We will share your comments about the fabulous Ryan with our GM! Please come back and see us real soon!

10/10 Excellent

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en mars 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

10/10 Excellent

Daisy

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was excellent very clean.
Séjour de 1 nuit en mars 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

10/10 Excellent

Dandrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

2/10 Horrible

Jorge

Séjour de 1 nuit en mars 2024
Réponse de Sophie Moore le 10 mai 2024
Thank you for your feedback. I am so sorry to here you did not enjoy your stay with us. I hope you will give us another chance in the future. We would love to welcome you back to Delta by Marriott Deerwood Jacksonville soon!

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

10/10 Excellent

Jakeria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very very CLEAN
Séjour de 2 nuits en février 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

10/10 Excellent

Jean

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very nice and clean. Dining was very good
Séjour de 2 nuits en février 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

8/10 Bien

Alisha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

10/10 Excellent

Lisa

The staff at Delta by Marriott are so kind, competent and professional. Everyone greets you with a genuine smile and asks if there is anything they can do to make your stay better. The beds are extremely comfortable and the entire place is clean and fresh. The cafe in the lobby is wonderful for breakfast or a quick snack. I am and will continue to be a repeat customer.
Séjour de 1 nuit en février 2024
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

6/10 Satisfaisant

Marion

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Review of Premier Deerwood Jotel
While the hotel was relatively pleasant there was frequent noise. There was 24 hour noise from the nearby storage room, noisy housekeepers, building renovation starting relatively early in the morning (one morning we were woken up by jackhammers) water was turned off for a couple of hours on one day and interruption in TV service on another day. All staff were very helpful, however.
Séjour de 5 nuits en décembre 2023
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for your feedback! The hotel renovation is complete and we do appreciate all your feedback from while we were still under construction. We will be sharing all this information with the proper department, and do hope you would come back to see all the necessary changes/ upgrades we have made since your last visit. Thank you!

8/10 Bien

courtney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Guadalupe, Miami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Federico Alexandre

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They shouldn’t advertise breakfast included if they are conducting renovations on site.
Séjour de 2 nuits en décembre 2023
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for your feedback! The hotel renovation is complete and we do appreciate all your feedback from while we were still under construction. We will be sharing all this information with the proper department, and do hope you would come back to see all the necessary changes/ upgrades we have made since your last visit. Thank you!

8/10 Bien

David

Voyage en famille
Les points forts : Propreté et personnel et service
The lobby was under construction, that plays a role. The continental breakfast was just bad not much to offer. The bed was comfortable, slept like a rock. The shower was good, nice water pressure. The pool looked nice but we did not go in. Overall a nice place.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Vanessa

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements
Réponse de -Front Desk Supervisor le 15 mars 2024
Thank you for staying with us at the Delta by Marriott! We are delighted you enjoyed your stay! Please come back and see us real soon!

8/10 Bien

Saba

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Eduardo

Séjour de 1 nuit en décembre 2023

10/10 Excellent

LARY

Les points forts : Propreté et infrastructures et conditions de l’hébergement
This place is currently undergoing upgrades. It is very clean and modern. Highly recommended.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Joshua

Les points forts : Personnel et service
Les points faibles : Propreté
So the staff. Wonderful people (does not inlcude house cleaning). Front staff is the reason for thr 2nd star. The issues i had was 1. The tub was about half the size of a small normal tub you would see in an apartment. 2. The tub takes about 45 minutes to drain. The sink took several hours to drain. The toilet had buildup inside so bad it was showing outside the toilet, there was a leak coming through the bathroom ceiling. The ac unit on the wall was dead. Replaced with new batteries and it worked but the ac unit would not shut off and yet the room stayed about 80 degress. Ac unit in the room is extremly loud (sounds like animal banging around inside a dumster next you kind of sound). There was a half naked women standing outside the hotel when we arrived. Turned out to be a prositute who approached me with my 3 month old at the elevator. For about $150 for the night there is much safer and better hotels in the area. Again the only good things were the front desk staff and the t.v in the room.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

EDGAR, VALENCIA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Aleah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I only stayed one night but i wish it was longer! The room was very clean and so nice. I underestimated the quality online and will definitely book again when i visit Jacksonville.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Stacey

Voyage en famille
Séjour de 1 nuit en novembre 2023

8/10 Bien

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place very poor breakfast selection.
I am so disappointed about the poor selection of breakfast I went to La Quinta for $66 a night and had better breakfast also no microwave in the room. I will go for a same price $127 to Holiday in express. Because it’s under constraints they should disclose that can not provide hot breakfast and full breakfast. I would never pay that high price for that poor breakfast. But the room was beautiful clean modern remodeled.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jerome, Fort Lauderdale

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property!
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Athos

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It is important when you are remodeling a property, not to cancel the key services for your customers. I understand that the property will become or it is already a property that belongs to MARRIOTT, it has not being unveiled but you can see it, starting for the Wi-Fi password. So yesterday they cancel the breakfast without notifying the customers at the time of check in, and that is very low of the hotel, not to provide an option for the customer to have breakfast, as the service it is included in the rate you are paying. Did they give you a credit for that? Of course not, they charge the full amount of the rate, like they provided you all the services...No ethical at all!!!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

David

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Payal

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The are not serving hot breakfast It was just bread-butter and cereal. Very.dosappoint. staff was not co-operative
Séjour de 1 nuit en novembre 2023

8/10 Bien

Daolong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall I was pretty happy with my experience in this hotel. It is clean and specious. However to my surprise, it doesn’t have a closet or cloth hangers, which was awkward to me. Another thing I was not particularly happy about was that we missed the breakfast time (up to 9:00), and no one told us about it. We thought it would be 10am.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mayra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk clerks both were so amazing and understanding I had booked the room to get away from life but I had to run because my daughter had an accident and we ended up at the emergency so I was there 4 hours but I enjoyed my shower and nap
Séjour de 1 nuit en novembre 2023

10/10 Excellent

David

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good value, problems with towels and a TV issue, and bar not open on Sundays - not mentioned. Otherwise, some growing pains for a real nice facility, will try again when in town for Mayo Clinic
Séjour de 1 nuit en novembre 2023

8/10 Bien

Lucious

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Almost complete renovations are a great improvement over last year. Still some things to work on (brand affiliation, rewards program, other minor things), but outlook is promising.
Séjour de 4 nuits en novembre 2023

4/10 Médiocre

Chuck

Séjour de 2 nuits en novembre 2023

8/10 Bien

shelia

Voyage en couple
Les points forts : Équipements
Not bad
Séjour de 1 nuit en novembre 2023