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Avis sur Extended Stay America Select Suites Jackson North

2.5 out of 5
Extended Stay America Select Suites Jackson North
5354 Interstate 55 N, Jackson, MS

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 218 avis sur 800." "
Note des voyageurs de 8 (Bien), d’après 207 avis sur 800." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 800." "
Note des voyageurs de 4 (Médiocre), d’après 93 avis sur 800." "
Note des voyageurs de 2 (Horrible), d’après 135 avis sur 800." "

7,0/10

Propreté

7,4/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
C'est propre si on n'est pas trop regardant de trop prés
Séjour de 1 nuit en août 2019
Réponse de Hotel Management le 4 août 2019
Thank you for selecting Extended Stay America. We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

8/10 Bien

fabio

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bon rapport qualité prix
Chambre/appartement confortable. Point négatif de mon séjour, la poubelle de la salle de bain n avait pas été vide.
Réponse de Hotel Management le 2 mai 2018
Fabio, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our reasonable value and had a comfortable time with us. Also, your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope to see you again in the future. Sincerely, Hotel Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Chrisme, France

Grande chambre bien équipée
Parfait pour une escale d'une nuit

2/10 Horrible

Lakyla

Les points faibles : Propreté et personnel et service
Customer service not good
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 22 mai 2024
Dear Lakyla, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. Our front desk team is working 24/ 7 to attend to your problems; please never hesitate to connect with them at any hour of the day. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

2/10 Horrible

jerriece

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et personnel et service
Bad customer service
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 14 avr. 2024
Dear Jerriece, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management

10/10 Excellent

Jerkerria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Cassandra

Séjour de 1 nuit en mars 2024

10/10 Excellent

Shawanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you want a comfortable stay friendly environment & a place to feel like home book extended stay north everybody in the office is friendly and you gone walk out smiling
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 21 févr. 2024
Dear Shawanda, Thank you for your glowing review! We're thrilled to hear that Extended Stay America provided you with a comfortable and friendly environment, making you feel at home. Your positive comments about our staff are truly appreciated. We hope we will be the first hotel you think of whenever your travels bring you to the area!Sincerely,Hotel Management

10/10 Excellent

Shawanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never stayed at a room where I felt like it was home until now
Séjour de 2 nuits en février 2024

10/10 Excellent

Amanda

Séjour de 3 nuits en février 2024

8/10 Bien

Mohammed, Mangaf

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay was pretty good. Listing says coffee in common areas, but not available except at “breakfast”, which is available from 6a-9a except the lobby where it is served is locked until 7am.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Mohammed, Thank you for choosing Extended Stay America and taking the time to write a review. We're pleased to know that overall your stay was good, but we also understand your concerns regarding the coffee availability. Your feedback is valuable, and we will address this issue to ensure a more fulfilling experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back and provide an even better experience.Sincerely,Hotel Management

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Robert

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Donisha

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricky handled my checkout and his customer service is the best! Always smiling and knowledgeable when there are questions.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Brandon

Séjour de 2 nuits en décembre 2023

8/10 Bien

Robert

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Crystal

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Absolutely disgusting!!! Room wasn’t clean even halfway.. food stuck on items.. had to even fix furniture before you could even use!! Absolutely do not recommend staying here!!!
Séjour de 6 nuits en décembre 2023
Réponse de Hotel Management le 24 déc. 2023
Dear Crystal, Thank you for being our guest. Reading your comments concerning your stay at our hotel could be better. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely, Hotel Management

2/10 Horrible

Christina

Séjour de 1 nuit en décembre 2023

8/10 Bien

Robert

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Donisha

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Quick and friendly service!
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Dear Donisha, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Horrible

Sriram

Voyage en famille
Les points faibles : Personnel et service
System was down and the rooms had electrical issues. Had to switch hotel and did not get much support to find an alternate hotel.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Sriram, We sincerely apologize for the inconvenience you faced due to the system outage and electrical issues in our rooms. It's disheartening to learn that we were unable to provide you with a seamless experience and assistance in finding an alternate hotel. Please rest assured that we take this matter seriously and will be addressing it internally to prevent such occurrences in the future. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

4/10 Médiocre

Ebony

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
No one be at the desk no bell nothing i waited 35mins to even speak to someone please dont book online
Réponse de Hotel Management le 25 sept. 2023
Dear Ebony, We regret learning that our front desk staff member was not available when you arrived. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will accept our apologies.Sincerely,Hotel Management

6/10 Satisfaisant

Jamie

Voyage en famille, Voyage d’affaires
Doors/walls are not well insulated therefore, other people staying at this location are easily overheard (especially when they would stand outside talking on the phone until midnight each night). When we were there, we were told that all kitchen items were available, however, once we got there, we could not get a coffee maker. So that left us searching for coffee in the area each morning. NOT a great start to our day. The office staff was apologetic, and really nice. It just turned into a daily inconvenience.
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Management le 19 sept. 2023
Dear Jamie, Thank you for evaluating your stay with us. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. We certainly understand the frustrations and apologize for the inconvenience caused. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

4/10 Médiocre

MAKEYA

Séjour de 1 nuit en août 2023

10/10 Excellent

Jessica

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area fornthe dogs to run is a lil small I like it, though.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Giselle

Les points forts : Personnel et service
Séjour de 1 nuit en août 2023

8/10 Bien

Rickey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Minglong

Voyage en famille
Les points forts : Propreté et personnel et service
The bath tape does not work properly. The floor seems not be vaccummed very clean.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 10 juil. 2023
Dear Minglong, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely, Hotel Management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

2/10 Horrible

Sir Johnathan

Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Jakisha

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2023

2/10 Horrible

Jasmine

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THE REVIEWS BELIEVE THEM!! Bedbug,dog hair and rubber all found in room plus sheets had to be changed and room bleach downnnn!!
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 19 mai 2023
Dear Jasmine, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 Horrible

Shakara

Séjour de 1 nuit en mai 2023

2/10 Horrible

Rajesh

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is not clean properly. Bathroom door is not locked properly. There are insects and spider in the room. The bathroom sink is cracked. Micro woven is dirty. Mentioned all the details but there is no alternate room and no one available to fix those issues. I asked for compensation for the same. Staying with kid a bit scary here.
Séjour de 1 nuit en décembre 2022
Réponse de Hotel Management le 29 déc. 2022
Dear Rajesh, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 Horrible

markita

Séjour de 1 nuit en août 2022

2/10 Horrible

Victoria

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This place was really dirty inside and out. Broken handles, trash everywhere.
Séjour de 1 nuit en août 2022
Réponse de Hotel Management le 9 août 2022
Victoria, thank you for taking the time to post your review. We apologize for the cleanliness and maintenance issues you encountered and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these issues and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management

10/10 Excellent

Joe

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en avril 2022
Réponse de Hotel Management le 11 avr. 2022
Joe, thank you for your review of Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking the time out of your day to recognize our efforts. We look forward to welcoming you again soon! Sincerely, Hotel Management

6/10 Satisfaisant

Jerry

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nothing unique. Low end hotel.
Séjour de 1 nuit en avril 2022
Réponse de Hotel Management le 5 avr. 2022
Jerry, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2022

2/10 Horrible

Jason

Hotels.com failed me
Hotels.com cancelled my reservation before I arrived and continued to charge me, so I had to pay the hotel directly to get a room. So basically I paid twice for the room. When I called hotels.com the call was not able to go thru. VERY FRUSTRATED with Hotels.com
Séjour de 3 nuits en février 2022
Réponse de Hotel Management  le 16 févr. 2022
Jason, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

8/10 Bien

April

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2022

4/10 Médiocre

Joseph

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Was hard to check in when arriving. Also system was running a backup or something so check in was delayed. Then the door didn’t shut the whole way and cold air could come in all along edge of door.
Séjour de 1 nuit en décembre 2021
Réponse de Hotel Management le 21 déc. 2021
Joseph, thank you for your candid evaluation. We apologize for the inconvenience you had during check-in. We will review this appropriately and make sure we prevent such reoccurrences. We will also share your concerns regarding the door with our maintenance team and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

10/10 Excellent

Tamika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Couldn’t Check In…
THERE WAS NO ONE THERE TO CHECK US IN!
Séjour de 1 nuit en octobre 2021
Réponse de Hotel Management le 25 oct. 2021
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

2/10 Horrible

Marcus

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Équipements
Les points faibles : Personnel et service
Decent hotel. Front desk could not justify why I had to pay a security deposit off $100 which was more than the room itself and no information about the deposit was posted on the website. Front desk associate stated it’s something they “recently” enforced.
Séjour de 1 nuit en septembre 2021
Réponse de Hotel Management le 28 sept. 2021
Marcus, thank you for your review. We are sorry for the issue you outlined. At check-out, after a satisfactory inspection, the room deposit will be refunded. The incidental charges will be refunded back to your account, and this can take your bank a few business days to process. We will also bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

6/10 Satisfaisant

Alan

Les points faibles : Propreté
Séjour de 1 nuit en juillet 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not clean, aged.
Séjour de 1 nuit en juin 2021
Réponse de Hotel Management le 29 juin 2021
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

2/10 Horrible

Shaheed

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
When our friends got to the hotel the lobby was locked. I called the hotel and I was told the lobby closed at 11 pm and that our friends could not check in. When I booked the hotel late last night, no where did it say there was a check-in cutoff. I WANT A REFUND FOR THE ROOM. I DON'T CARE IF THE ROOM WAS NONREFUNDABLE. Our friends had to find other arrangements because of this problem
Séjour de 1 nuit en juin 2021
Réponse de Hotel Management le 17 juin 2021
Shaheed, thank you for sharing your feedback. We are sorry for the inconvenience you and your friends had. We regret being unable to accommodate them. We hope to have an opportunity to host you all in the future. Sincerely, Hotel Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great no problem
Séjour de 2 nuits en juin 2021
Réponse de Hotel Management le 11 juin 2021
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management