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Avis sur Cala de Mar Resort & Spa Ixtapa

5 out of 5
Cala de Mar Resort & Spa Ixtapa
Paseo Punta Ixtapa S/N Zona Hotelera II, Ixtapa, GRO

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 411 avis sur 481." "
Note des voyageurs de 8 (Bien), d’après 52 avis sur 481." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 481." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 481." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 481." "

9,8/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Flavien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magical hotel, very few things to improve
I staid there for 4 nights with my girlfriend. +: - Magical location and scenery - Having a swimming pool in the room is a luxury, especially nowadays - The service was perfect - Food was good (especially the duck) and we appreciated all the little details (free guacamole and beers delivered every evening, a cake for my girlfriend's birthday) -: - Some noise from works they were doing in a nearby room, every day of our stay. They stopped when we called but started again the next day. The water filter of the pool can also be quite noisy. And the workers put some loud music one day. - No one is there at the entrance; you need to honk or call the reception every time. A bit startling the first time. - The menu of the restaurant could be more garnished. After 4 nights we wanted something new. - There was a discount when we booked but otherwise the rooms are quite pricey.
Séjour de 4 nuits en août 2020
Réponse de Gerente de Operaciones le 3 sept. 2020
Dear Flavien; Thank you for the great feedback of your recent holiday experience at our Hotel; guest satisfaction is our number one goal. In Cala de Mar we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards

10/10 Excellent

Francois, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Perfect Hotel! Rooms are beautiful, the service if great.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel
The best hotel in Ixtapa-Zihuatanejo! Beautiful place, rooms are amazing, well decorated! Perfect

10/10 Excellent

Emiliano

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente atención de todo el personal.
Séjour de 2 nuits en mai 2024
Réponse de Mariadna J.V. Operations Manager le 9 mai 2024
Estimado Sr. Emiliano, queremos agradecerle su calificación positiva, nos alegra mucho saber que pudimos cumplir con sus expectativas.En nombre de todo el personal, gracias por su estancia y esperamos tenerle pronto de nuevo por aquí.

10/10 Excellent

Enrique

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me encanto la experiencia super tranquila, muy comodo y el personal atento en general eso si los costos de mis alimentos y bebidas son mas costosos que en varios otros hoteles en los que me he hospedado y en general las porciones son pequeñas
Séjour de 2 nuits en avril 2024
Réponse de Mariadna J.V. Operations Manager le 9 mai 2024
Estimado Sr. Enrique, nos gustaría agradecer por los comentarios sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en Cala de Mar y su observaciones. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones.

10/10 Excellent

Monica Esther

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lugar, muy tranquilo y se puede descansar sin tanto ruido
Séjour de 3 nuits en avril 2024
Réponse de Mariadna J.V. Operations Manager le 9 mai 2024
Estimada Srta. Monica Esther, nos gustaría agradecerle su calificación positiva, nos alegra saber que pudimos cumplir con sus expectativas de descanso.Agradecemos su estancia y esperamos tenerle pronto de nuevo por aquí.

10/10 Excellent

belem adriana

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente lugar para descansar y disfrutar de la naturaleza
Séjour de 2 nuits en avril 2024
Réponse de Mariadna J.V. Operations Manager le 21 avr. 2024
Estimada Srita. Adriana, Queremos agradecer su calificación, nos alegra saber que pudimos cumplir con sus expectativas y logró descansar y disfrutar la naturaleza.En nombre de todo el personal, gracias por su estancia y esperamos tenerle pronto de nuevo por aquí.

10/10 Excellent

linda, Edina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a quiet and very beautiful hotel with several dining options and an outstanding service staff.
Séjour de 7 nuits en avril 2024
Réponse de Mariadna J.V. Operations Manager le 19 avr. 2024
Dear Ms. Linda,We would like to thank you for your positive rating, we are delighted to know that we were able to meet your expectations, On behalf of all the staff, thank you for your stay and we hope to have you here again soon.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo Perfecto
Séjour de 3 nuits en mars 2024
Réponse de Mariadna J.V. Operations Manager le 18 avr. 2024
Dear Ms. María, We would like to thank you for your positive rating, we are delighted to know that we were able to meet your expectations, On behalf of all the staff, thank you for your stay and we hope to have you here again soon

10/10 Excellent

EMILIO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, amazing view, great food and the best staff and rooms.
Séjour de 1 nuit en mars 2024
Réponse de Mariadna J.V. Operations Manager le 11 avr. 2024
Dear Mr. Emilio, We would like to thank you for your positive rating, we are delighted to know that we were able to meet your expectations, On behalf of all the staff, thank you for your stay and we hope to have you here again soon.

10/10 Excellent

Carlos Alfredo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Thank you to the staff for making my baby moon an incredible experience .
Séjour de 3 nuits en mars 2024
Réponse de Mariadna J.V. Operations Manager le 29 mars 2024
Dear Mr. Carlos, We are very thankful for your visit and your review, we are very happy you enjoyed your stay and had a unique time on your baby moon.Hope to have you here again soon!Best Regards,

10/10 Excellent

Netzeli

Séjour de 4 nuits en mars 2024
Réponse de Mariadna J.V. Operations Manager le 8 avr. 2024
Dear Ms. Netzeli, We would like to thank you for your positive rating, we are delighted to know that we were able to meet your expectations, On behalf of all the staff, thank you for your stay and we hope to have you here again soon.

10/10 Excellent

Jaromy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Private. Quiet. Amazing views. Great rooms and private pools.
Séjour de 4 nuits en février 2024
Réponse de Mariadna J.V. Operations Manager le 15 mars 2024
Dear Mr., Jaromy: We would like to thank you for your positive rating, we are delighted to know you enjoyed our resort.Hope to have you here again soon, Best regards,

10/10 Excellent

Bruno

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El mejor hotel de Ixtapa, pero no tiene playa. La playa mas cercana estaba MUY llena y no tan limpia (era fin de semana).
Séjour de 4 nuits en février 2024
Réponse de Mariadna J.V. Operations Manager le 19 févr. 2024
Estimado Sr. Bruno,Agradecemos mucho su calificación y su estancia. Esperamos haya disfrutado el resort y nos visite nuevamente.

8/10 Bien

Felix

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning proprty
Séjour de 1 nuit en février 2024
Réponse de Mariadna J.V. Operations Manager le 19 févr. 2024
Dear Mr. Felix, We would like to thank you for your positive rating, we are delighted to know you enjoyed our resort.Hope to have you here again soon, Best regards,

10/10 Excellent

Penelope

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente hotel para estar tranquilo y descansar
Séjour de 4 nuits en février 2024
Réponse de M.J.V. Gerente de Operaciones le 9 févr. 2024
Estamos muy agradecidos por su visita y su calificación, nos da mucho gusto que haya disfrutado su estancia, Esperamos poder atenderla nuevamente pronto, Saludos Cordiales,

10/10 Excellent

Lori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are perfect, the property is beautifully designed and maintained. The staff are wonderful, helpful, and have a sense of humor.
Séjour de 2 nuits en février 2024
Réponse de M.J.V.Operations Manager le 6 févr. 2024
Dear Ms. Lori, We are very thankful for your visit and your review, we are very happy you enjoyed your stay and had a unique time.We are very glad that you have chosen us again for your stay!Best Regards,

10/10 Excellent

Janicia Karelia, Los Angeles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I were looking for a private, quiet, relaxing stay that would allow us to decompress from our hectic jobs. Cala de Mar allowed us to do that with its beautiful vistas from our own private suite/plunge pool and massages. They even arranged our transportation and gave us bookable activity options during our stay. The staff are very friendly and took care of us while respecting our privacy. If you’re looking for excellent service, peace and relaxation, we highly recommend Cala de Mar.
Séjour de 10 nuits en décembre 2023
Réponse de Mariadna J.V. Operations Manager le 6 févr. 2024
Dear Mrs. Janicia, We are very thankful for your visit and your review, we are very happy you enjoyed your stay and be able to relax.Hope to have you here again soon!Best Regards,

10/10 Excellent

Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Mariadna J.V. Operations Manager le 29 déc. 2023
Estimado Sr. Roberto, Agradecemos mucho su calificación, estamos satisfechos de que disfrutó su estanciam esperamos poder atenderlo nuevamente pronto, Saludos cordiales,

10/10 Excellent

juan carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recomendable
Fui con mi esposa y la pasamos súper en sus instalaciones. El desayuno rico ya estaba incluido. Sin embargo, a los platillos de la comida y cena les falta un buen sabor, aunque el emplatado está súper.
Séjour de 3 nuits en décembre 2023
Réponse de Mariadna J. Gerente de Operaciones le 26 déc. 2023
Estamos muy agradecidos por su visita y su calificación, nos da mucho gusto que haya disfrutado su estancia. Agradecemos su comentario para mejorar, Esperamos poder atenderlo nuevamente pronto,

10/10 Excellent

Roberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Mariadna J.V. Operations Manager le 23 déc. 2023
Estamos muy agradecidos por su visita y su calificación, nos da mucho guste que haya disfrutado su estancia, Esperamos poder atenderlo nuevamente pronto, Saludos Cordiales,

8/10 Bien

MARIA FERNANDA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy recomendable en pareja.
Excelente hotel para relajarte y comer rico. No tiene playa pero tiene una vista espectacular. De lo mejor de Ixtapa
Séjour de 1 nuit en décembre 2023
Réponse de Mariadna J.V. Operations Manager le 17 déc. 2023
Estimada María Fernanda:Agradecemos mucho su estancia y su comentario. Esperamos poder atenderla de nuevo muy pronto.Saludos cordiales,

10/10 Excellent

Fernando

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excepcional, súper!! Muy recomendable
Séjour de 5 nuits en novembre 2023
Réponse de Mariadna J.V. Operations Manager le 30 nov. 2023
Estimado Sr. Fernando, Agradecemos mucho su visita y su comentario. Nos complace que haya disfrutado su estancia y esperamos poder atenderlo nuevamente pronto.

10/10 Excellent

Helen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place
Séjour de 1 nuit en novembre 2023
Réponse de M.J.V. Operations Manager le 30 nov. 2023
Dear Ms. Helen, We are very thankful for your visit and your review; we are very happy you enjoyed your stay.

8/10 Bien

Geraldine

Les points forts : Propreté, personnel et service, équipements
Loved the staff and my room. I did not like the fact that two restaurants were closed, the Seafood Market and A Mares. I was very disappointed.
Séjour de 3 nuits en septembre 2023
Réponse de Mariadna J.V. Operations Manager le 15 sept. 2023
Dear Miss. Geraldine, we are thankful for your visit and your comment. We are very glad that you enjoyed your stay. We are deeply sorry for not communicating correctly the information about the openings of our restaurants so that you could have visited seafood on Saturday. We appreciate your feedback and hope to have you at the resort again soon.

6/10 Satisfaisant

Heriberto

Voyage en couple
Les points forts : Propreté
No tiene aire acondicionado en los baños lo cual es muy incómodo, no hay ni una opción de restaurante con aire acondicionado, el menú es muy limitado y mediocre, todo lo anterior considerando el supuesto nivel del hotel
Séjour de 5 nuits en juillet 2023
Réponse de M.J. Operations Manager le 10 août 2023
Estimado Sr. Heriberto,Recientemente recibimos su encuesta en línea y su comentario y lamentamos profundamente no haber satisfecho sus necesidades y expectativas. Estamos muy agradecidos por sus comentarios. La satisfacción de nuestros huéspedes es una de las cosas más importantes para nosotros y con su retroalimentación podemos tomar puntos para mejorar. Agradecemos mucho su visita.

10/10 Excellent

benjamin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un lugar de alto nivel . Super comodo limpio todos amables hago mención de victor por destacar en el servicio que nos otorgo tamto en restaurant como en room service. Me parecio muy adecuado calidad con precio. No hay necedidad de salir. Claro solo a andar en bici , correr, esta muy bien y s preata el lugar
Séjour de 2 nuits en juillet 2023
Réponse de Mariadna J. Gerente de Operaciones le 11 juil. 2023
De parte de todo el equipo de Cala de Mar, queremos darle las gracias por su preferencia y por sus comentarios. Nuestros huéspedes son la razón de ser y lo más importante, por lo que nos complace saber que disfrutó de nuestras instalaciones y del servicio qué brindamos de corazón. Deseamos poder tener el privilegio de atenderle nuevamente. Lo esperamos pronto!

10/10 Excellent

Adolfo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best places we have ever stayed. The staff, amenities, and everything in the resort is next level.
Séjour de 3 nuits en juin 2023
Réponse de Mariadna J. Gerente de Operaciones le 25 juin 2023
Thank you very much for taking the time to share your experience at Cala de Mar Resort & Spa Ixtapa, we are very pleased to know that you spend a great time with us. On behalf of all our staff, we want to thank you for staying with us and, hope to have the opportunity to have you here again very soon.

10/10 Excellent

Roberto Revilla

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es un excelente lugar. Solamente que el precio de las comidas es muy elevado
Séjour de 3 nuits en juin 2023
Réponse de Mariadna J. Gerente de Operaciones le 25 juin 2023
Estimado Sr. Revilla, Agradecemos mucho su estancia y su comentario. Daremos seguimiento a sus sugerencias para poder continuar dando la mejor experiencia y satisfacción a nuestros huéspedes.

10/10 Excellent

Nidia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was just an Amazing experience!!! Best customer service and top notch everything.
Réponse de Operations Manager Mariadna J.V. le 22 mai 2023
Dear Miss Nidia, We are very thankful for your visit and your review, we are very happy you enjoyed your stay and had an incredible time. We loved to have you here and hope to have you here again soon!

10/10 Excellent

mauricio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Encantados con el servicio
Un servicio excelente, el personal de lo mejor y las instalaciones perfectas. Muy recomendable
Séjour de 5 nuits en mai 2023
Réponse de M.J.V. Gerente de Operaciones le 17 mai 2023
De parte de todo el equipo de Cala de Mar, queremos darle las gracias por su preferencia y por sus comentarios. Nuestros huéspedes son la razón de ser y lo más importante, por lo que nos complace saber que disfrutaron de nuestras instalaciones y del servicio qué brindamos de corazón. Deseamos poder tener el privilegio de atenderles nuevamente. Los esperamos pronto!

10/10 Excellent

Mendez

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2023
Réponse de M.J. Operations Manager le 9 mai 2023
Thank you for your recent stay. We are glad to know that you enjoyed your time at our resort. Hope to have you here again soon.

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My partner I researched obsessively over the right choice for the first full week we’ve had in over a year to solely focus on rest, relaxation, and our relationship. With high expectations, we were blown away. From booking, the communication was superior explaining on-site and excursion options, then proceeded to sort the details for us. Given this was a vacation to escape constant day-to-day schedules, we started the week with a full detox treatment– set the tone for the most relaxing, mind-clearing, grounding, and growth we could have never planned. Because of the nearly flawless location, ambiance, amenities, service, and a broad list of options to eat in-room, one of the 3 on-site or local options, we extended. It truly is a wellness retreat with broader appeal, providing, or facilitating, bespoke experiences. We found the prices to be as expected; do watch the bill line items as there are separate resort charges from tips, etc. The food was spectacular across each meal. We can’t wait to visit again but are very appreciative that Cala del Mar is a place for slowing down and losing yourself in the beauty.
Réponse de Gerencia General le 13 avr. 2023
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

10/10 Excellent

Tori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en mars 2023
Réponse de Gerencia General le 31 mars 2023
Gracias por su preferencia.

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en février 2023
Réponse de Gerencia General le 31 mars 2023
Gracias por su preferencia!

10/10 Excellent

Francisco Gabriel Lopez, Benito Juárez

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las habitaciones proveen de muchísima privacidad, con alberca privada y son algunas de las mejores habitaciones en las que me he hospedado en playa en México. El servicio del personal es extraordinario, simpre amable y siempre ayudan a resolver las dudas o problemas de los huéspedes de manera expedita.
Séjour de 3 nuits en mars 2023
Réponse de Gerencia General le 31 mars 2023
Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en Cala de Mar Resort & Spa. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable.

10/10 Excellent

Katy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved how private and relaxing our stay was. The view from the balcony was so beautiful! Food at the restaurants was delicious.
Séjour de 5 nuits en février 2023
Réponse de Gerencia General le 31 mars 2023
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

8/10 Bien

Pineda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Gerencia General le 31 mars 2023
Gracias por su preferencia, los esperamos pronto!

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2023
Réponse de Gerencia General le 31 mars 2023
Gracias por su preferencia, los esperamos pronto!

10/10 Excellent

Jed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Mariadna J.V. Operations Manager le 30 nov. 2023
Dear Mr. Jed, We are very thankful for your visit and your score; we are very happy you enjoyed your stay.

10/10 Excellent

Paige

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is the nicest place I have ever been to. The staff is amazing. We felt like celebrities. The view is unbeatable. The only feedback I have is that we wish there was an umbrella on the private terrace to give more shade because during the day it gets so hot.
Réponse de Gerencia General le 21 janv. 2023
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Cala de Mar Resort & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

10/10 Excellent

Deborah Ann, Dinuba

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Impressive! Every staff member made sure we were well taken care of. They were friendly and did everything they could to make our stay perfect! …and it was!
Réponse de Gerencia General le 21 janv. 2023
Thank you very much for sharing this great review of your recent stay at Cala de Mar Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

10/10 Excellent

Eduardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un lugar muy tranquilo Una vista increíble Personal muy atento y cordial Una estancia muy confortable Todo excelente
Séjour de 1 nuit en décembre 2022
Réponse de Cala de mar le 1 janv. 2023
Estimado Sr. Eduardo, muchas gracias por su reciente visita, nos da mucho gusto saber que disfruto de su estancia, ya que día a día nos esforzamos porque su experiencia sea única. Esperamos verlo pronto con nosotros y seguir brindándole el servicio que se merece. Saludos de todo el equipo de Cala de Mar.

8/10 Bien

Mark, Airdrie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cala De Mar is an excellent Resort. Staff were very friendly and accommodating. The food was amazing. I don't recall a single dish we didn't like and they have plenty of Vegan options as well. The in room (on deck) plunge pool were a great addition and easily heated by a quick call to the front desk. The private pools were also kept very clean.
Séjour de 7 nuits en novembre 2022
Réponse de Gerencia General le 27 nov. 2022
Dear Mr. Mark,Thank you for this wonderful review. It is always a pleasure to hear of our guests’ incredible experiences. Everyone on Cala de Mar Resort & Spa team thanks you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway.We hope to have you soon here

4/10 Médiocre

Melissa Muse

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I have stayed here about 8 times over the past 12 years. I won’t be back. The service was poor, the food the worst it has ever been and the overall condition of the hotel was needing attention and renovation
Séjour de 5 nuits en novembre 2022
Réponse de Gerencia General le 25 nov. 2022
Dear Ms. Melissa,Thank you for choosing Cala de Mar as host for your recent vacations and for taking the time to share with us your review about your experience at our Resort.Please be sure that we will bring your comments to the manager to make the necessary follow up.Thank you for sharing the details of your experience and we apologize for not meeting your expectations, our mission is to make every stay as close to perfection as possible.On behalf of Cala de Mar please be welcome again and hope to see you soon.Best Regards

10/10 Excellent

Hans

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2022

10/10 Excellent

Marcos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
todo bien
Séjour de 1 nuit en novembre 2022
Réponse de Cala de mar le 14 nov. 2022
¡Gracias por compartir su experiencia con nosotros Sr. Marcos! Agradecemos sus comentarios positivos ya que estos son el resultado de nuestro esfuerzo continuo. Es un gusto haberle recibido y brindado un excelente servicio.

10/10 Excellent

kristina ramirez

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is probably the most beautiful hotel I have ever stayed at. The views from everywhere are amazing. Iur suite was gorgeous and with the patio area with the plunge pool overlooking the ocean, we barely had to leave the room. The service is excellent, the food delicious. They go out of their way to get you want you wamt, when you want it. If you are looking for a relaxing vacation, look no further! I hope to be lucky enough to stay here again one day.
Séjour de 7 nuits en novembre 2022
Réponse de Cala de mar le 14 nov. 2022
Hello Ms. Ramirez, Thank you for this wonderful review. It is always a pleasure to hear of our guests’ incredible experiences. Everyone on Cala de Mar Resort & Spa team thank you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway.We hope to have you soon here

10/10 Excellent

Shira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, view, staff, service.
Séjour de 4 nuits en septembre 2022
Réponse de Gerencia General le 4 oct. 2022
Dear Shira, Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cala de Mar.

10/10 Excellent

MARIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Hotel
Amazing hotel, the room was spacious and quite. The incredible thing is there is no check out / check in time at this hotel. The breakfast was decent (flavor wise), but room service, lunch, dinners 5 stars!!! Our room had a personal pool that kept us from going to the community pool. Great place to relax and disconnect; we hope to visit again!
Séjour de 2 nuits en août 2022
Réponse de Gerencia General le 5 sept. 2022
Dear Mario, Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests. We look forward to receiving you again on your next visit to Ixtapa.