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Avis sur The Elysium Taksim Special Class

The Elysium Taksim Special Class
Inönü, Harbiye Çayiri Sk., No:1, 34373 Sisli Taksim, Istanbul, Istanbul

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 176 avis sur 401." "
Note des voyageurs de 8 (Bien), d’après 89 avis sur 401." "
Note des voyageurs de 6 (Satisfaisant), d’après 54 avis sur 401." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 401." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 401." "

8,2/10

Propreté

7,8/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Alia

Séjour de 2 nuits en février 2024
Réponse de Elvina Shapovalova le 5 mars 2024
Dear Alia,Thank you very much for high rate! We will be happy to host you again in our property

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Mérite même pas une étoile
Réservation faite pour une chambre de 120 m2, arrivé à l’hôtel, le réceptionniste nous indique que la chambre réservé est de 45m2 et non 120m2. Désillusion totale ! Nous demandons de rencontrer le manager de l’hôtel car les réceptionnistes ne trouvent aucune solution. Après plus de 30 mins de discutions et de négociations, nous arrivons à obtenir une chambre mais pas celle demandé. A notre départ, nouvelle mésaventure avec la caution de 2 000 TL. Pour le remboursement, le réceptionniste nous demande notre carte bancaire afin d’effectuer un achat de 2000 Tl puis ensuite une seconde fois saisir le code afin d’annuler l’achat. Aucune logique dans la procédure et première fois que ce type de transaction arrive pour ma part. Prix exorbitant de l’hôtel pour la consommation au bar.
Séjour de 4 nuits en février 2022
Réponse de Aşkim Engin le 23 févr. 2022
Dear Guest, Thank you for staying at The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you. We are sorry to hear about the inconveniences you had during your stay. We regret that you did not enjoy your stay with us and would of course like to welcome you again in order for us to show you how we provide a genuine and personalised service. Please feel free to contact us at any time as we are looking forward to be at your service. Yours Sincerely, Aşkım Engin Guest Relations Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2021
Réponse de Guest Relation Management le 15 mars 2021
Dear Guest, Thank you for taking the time to share your review regarding your recent stay with us. Our aim is to provide our guests with memorable experiences and we do apologize sincerely for any shortcomings you encountered on your stay. We deeply regret to hear that we were not able to meet your expectations. The experience you described are not characteristic of the level of service we strive to provide and we do apologize your experience was unsatisfactory. I have taken all notes and wish to thank you once again for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continuously. I hope to welcome you back to the Elysium Istanbul in the future and be able to restore your faith. Sincerely, Guest Relation Service

8/10 Bien

Tarek

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2020
Réponse de Guest Relation Management le 17 déc. 2020
Dear Valued Guest, First of all we would like to thank you for choosing The Elysium İstanbul and the time you have taken to share your comments with us. Your positive feedback especially about our staff made us feel very happy. Thank you for sharing them with us. We look forward to welcoming you back again at The Elysium İstanbul soon. BestRegards. Guest Relation

10/10 Excellent

Oualisafae, London

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonjour , c’est mme ouali , tous les personnel est au top et la propreté et le service également
Séjour de 15 nuits en novembre 2020
Réponse de Guest Relation Management le 17 déc. 2020
Dear Valued Guest, First of all we would like to thank you for choosing The Elysium İstanbul and the time you have taken to share your comments with us. Your positive feedback especially about our staff made us feel very happy. Thank you for sharing them with us. We look forward to welcoming you back again at The Elysium İstanbul soon. BestRegards. Guest Relation

10/10 Excellent

Fatimaezzahra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2020
Réponse de Guest Relation Management le 18 nov. 2020
Dear Valued Guest, First of all we would like to thank you for choosing The Elysium İstanbul and the time you have taken to share your comments with us. Your positive feedback especially about our staff made us feel very happy. Thank you for sharing them with us. We look forward to welcoming you back again at The Elysium İstanbul soon. BestRegards. Guest Relation

10/10 Excellent

Yacine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Sales office le 3 août 2019
Dear Valued Guest, Thank you very much for rating our hotel so highly; greatly appreciated. It was great to know that you really enjoyed your stay. We are looking forward to welcoming you again to the Elysium Hotel Istanbul and remain with our best wishes. Sincerely yours, the Hotel Management.

4/10 Médiocre

Voyageur vérifié

Séjour de 2 nuits en mai 2019
Réponse de Sila B - R&R Manager le 13 juin 2019
Dear Guest, Thank you for your feedback. We hope we can able to welcome you soon to replace better The Elysium experience to your current momories. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le service est excellent, l’accueil irréprochable, ce n’est pas la première fois que je réside dans cet établissement. Et j’y retournerai encore une autre fois avec plaisir. La chambre au top. Le petit dej super. Il n’y a rien à dire
Séjour de 4 nuits en mars 2019
Réponse de Sila B. - R&R Manager le 2 avr. 2019
Dear Valuable Guest, Thank you for sharing your The Elysium Istanbul experience with us. We are delighted to learn that we were able to provide you comfortable and smooth stay in general. We hope to welcome you back soon. Best regards,

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Le personnel de l'accueil ne donne pas de réponse précise: il n'y avait pas de connexion WIFI alors que c'etait gratuit parce que la personne de l'accueil ne savait pas préciser qu'il y avait un code à rentrer. Personnels au spa tres désagréable , notamment à la piscine.
Séjour de 3 nuits en février 2019
Réponse de Sila B - Reservation Manager le 4 mars 2019
Thank you for your kind feedback. Hope to welcome you back soon.

8/10 Bien

Saga

Les points forts : Propreté
Avis assez mitigé un personnel peu souriant Chambre assez bien j’imaginais mieux au vu des photos mais correct propre literie très dure Métro à côté facile d’accès pas besoin de taxi on peu tout faire en métro
Séjour de 4 nuits en janvier 2019
Réponse de Sila B - R&R Manager le 30 janv. 2019
Dear Saga, Thank you for sharing your The Elysium Istanbul experience. We are happy to learn that we were able to provide you smooth and comfortable stay in general. Hope to welcome you soon. Sincerely,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proches de taksim et des monuments historiques et des bon restaurant
Séjour de 2 nuits en janvier 2019
Réponse de Sıla B - R&R Manager le 28 janv. 2019
Dear Valuable Guest, Thank you for precious comments. We are happy to learn that you had pleasant and memorable stay in our lovely property. Hope to welcome you back soon. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très accueillant et super conford et luxueux je vous recommande ce hotel
Séjour de 10 nuits en décembre 2018
Réponse de Sila B - R&R Manager le 2 janv. 2019
Dear Guest, Thank you for sharing your experience at The Elysium Istanbul. We hope to welcome you back soon. Sincerely,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Sila B. le 9 oct. 2018
Dear Guest, First of all thank you for kind interest shown to our property. We are sorry to learn that we were not able to provide you smooth and comfortable stay in general. Hope to welcome you soon with our usual excellent Elysium service. Sincerely,

4/10 Médiocre

Nataliya, Auburn

Séjour de 2 nuits en avril 2024
Réponse de Elvina Shapovalova le 23 mai 2024
Dear Nataliya,thank you for sharing your feedback. We strive to provide exceptional service, and we regret that we fell short of your expectations.

10/10 Excellent

Aladin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Elvina Shapovalova le 3 avr. 2024
Dear Aladin,Thank you for high rate! We will be happy to host you again in our property!

8/10 Bien

Nasir

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rooms are small
Séjour de 4 nuits en février 2024
Réponse de Elvina Shapovalova le 5 mars 2024
Dear Nasir,Thank you for the rate

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and staff
Séjour de 3 nuits en février 2024
Réponse de Elvina Shapovalova le 5 mars 2024
Dear David,Thank you very much for the high rate!

10/10 Excellent

MUNTATHIR

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in istanbul
For me this is the only hotel that i will stay in when visiting istanbul , location is great, rooms are spacious staff are friendly and helpful
Séjour de 1 nuit en février 2024
Réponse de Elvina Shapovalova le 5 mars 2024
Dear Muntathir,Thank you very much for high rate and review! Our team will be happy to host you again!

2/10 Horrible

ugur

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Elvina Shapovalova le 6 févr. 2024
Dear Ugur,Thank you for the rate! May we learn details about your experience? Your feedback is very important for us

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de Elvina Shapovalova le 6 févr. 2024
Dear guest,Thank you for the rate!

10/10 Excellent

Rukaiyah

Séjour de 7 nuits en janvier 2024
Réponse de Elvina Shapovalova le 7 févr. 2024
Dear Rukaiyah,Thank you very much for high rate!

8/10 Bien

Sadir, Almere

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend this hotel to everyone who wants a place nearby Taksim.
Séjour de 4 nuits en janvier 2024
Réponse de Elvina Shapovalova le 15 mars 2024
Dear Sadir,Thank you very much for the rate and recommendations! We will be happy to host you again in our property

2/10 Horrible

Keir

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were dirty and the showers full of mould. Communal areas covered in what looked like years worth of dust. Dead flowers in reception. TV not working, heating in room not working, shower was cold, bed was rock hard. Checked out 4 days early. The first room I was in had the roller blind removed and the window was at street level. Do not stay here - you have been warned.
Séjour de 5 nuits en décembre 2023
Réponse de Elvina Shapovalova le 4 janv. 2024
Dear Keir,Thank you very much for sharing us your feedback, its very important for us! We apologies for any inconvenience during your stay and will share your feedback with all responsible team.

2/10 Horrible

Emre

Séjour de 1 nuit en décembre 2023
Réponse de Elvina Shapovalova le 9 janv. 2024
Dear Emre,Thank you for the rate! Kindly asking to share us feedback about your stay as it is very important for us and helps to improve the service

6/10 Satisfaisant

Meisam

It was ok
Séjour de 2 nuits en novembre 2023
Réponse de Elvina Shapovalova le 5 déc. 2023
Dear Meisam,Thank you very much for staying with us and rate

2/10 Horrible

shiran

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Elvina Shapovalova le 9 nov. 2023
Dear Shiran,Thank you for the rate. Can you share as feedback about your experience? İt will help us to improve the service

10/10 Excellent

Semat

Séjour de 3 nuits en septembre 2023
Réponse de Elvina Shapovalova le 17 oct. 2023
Dear Sema,Thank you for the rate! We will happy to host you again in our hotel!

10/10 Excellent

Syed Hamid

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were awesome, and location is great.
Séjour de 2 nuits en septembre 2023
Réponse de Elvina Shapovalova le 20 sept. 2023
Dear Syed Hamid,Thank you very much for your feedback and high rate!We excited to see you again in the hotel!

10/10 Excellent

Semat

Séjour de 10 nuits en août 2023
Réponse de Elvina le 26 sept. 2023
Dear Semat,Thank you very much for staying with us and high rate!We will wait you again in our hotel!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Elvina le 8 août 2023
Dear valued guest,Thank you very much for your rate! We hope you enjoyed your stay!

6/10 Satisfaisant

Abdullah

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juillet 2023
Réponse de Elvina le 8 août 2023
Dear Mr. Abdullah,Thank you for rate us!

8/10 Bien

M

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Elvina le 8 août 2023
Dear valued guest,Thank you very much for taking time and leaving the review!

10/10 Excellent

Arly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melin, Elvina and Diana were amazing and caring all throughout our stay. Impeccable service and a wonderful establishment. Highly recommend!!!
Séjour de 2 nuits en juin 2023
Réponse de Elvina le 8 août 2023
Dear Arly,Thank you very much for your high rate! It was pleasure to host you in the property!

6/10 Satisfaisant

Yosef

Séjour de 5 nuits en juin 2023
Réponse de Elvina le 8 août 2023
Dear Yousef,Thank you very much for your rate! We hope to see you again in our property!

10/10 Excellent

Mitra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Elvina le 16 juin 2023
Dear Mitra,Thank you very much for high rate! We look forward to see you again!Kind regards,Guest relation dep.

8/10 Bien

Tamara

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I had a pleasant stay at the hotel which has a great location. Close to taksim but in a calm location. The spa is great.The reception team are great. However i had some problems with the hotel: 1-i had reservation which was to pay at property and no down payment was needed. however 2 days before arriving the hotel tried to take money from my card and they send me a message that it was declined and my reservation will be cancelled after 24 hours! I tried to contact them on expedia but they didn’t explain well. I tried to call them many many tomes but no one answered. Then expedia team helped me to cancel the reservation and book another one paid. 2- the room service and the bar check service oped my room using their card without even knocking!! This was very unacceptable! 3- i stayed for 3 nights. The room was clean on arrival. The following day the room service cleaned. On the third day it was a disaster. The room service barely even cleaned the room. It was dirty and messy and they didnt put water.
Séjour de 3 nuits en avril 2023
Réponse de Elvina Shapovalova le 12 mai 2023
Dear Ms. Tamara,Thank you very much for taking time to wright a review, its very important for us and help to improve our service.We hope to see you again and provide our best service for you!Kind regards,ElvinaGuest relation manager

8/10 Bien

rachel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en avril 2023
Réponse de Melih Holoğlu, Guest Relations Supervisor le 18 avr. 2023
Dear Rachel,We would like to thank you for your valuable time to score your recent The Elysium Hotel Istanbul experience.It would truly be an honor to welcome you again!Kindest Regards,

2/10 Horrible

Deniz

Séjour de 2 nuits en mars 2023
Réponse de Melih Holoğlu, Guest Relations Supervisor le 19 mars 2023
Dear Deniz,Thank you for staying at the The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you.We are sorry to hear about the inconveniences you had during your stay. I wish you could share with more details. Hoping that you will visit us again in the future, so I may personally ensure that you are well taken care of.Sincerely,

10/10 Excellent

Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2023
Réponse de Melih Holoğlu, Guest Relations Supervisor le 5 mars 2023
Dear Manuel,Thank you for staying at the The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you. There is no better satisfaction than reading that you appreciated your stay with us. Many thanks to you for commenting such a positive and kind review on my name and please be assured that your comments have been shared with the team and that you will always be more than welcome in your Turkish home. We are looking forward to the opportunity to welcome you back with us.Kindest Regards

10/10 Excellent

Salomon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
One of the best hospitality that i have Oloso got upgrade to suite
Séjour de 2 nuits en février 2023
Réponse de Melih Holoğlu, Guest Relations Supervisor le 5 mars 2023
Dear Salomon,Thank you for staying at the The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you. There is no better satisfaction than reading that you appreciated your stay with us. Many thanks to you for commenting such a positive and kind review on my name and please be assured that your comments have been shared with the team and that you will always be more than welcome in your Turkish home. We are looking forward to the opportunity to welcome you back with us.King Regards

10/10 Excellent

Shay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2023
Réponse de Melih Holoğlu, Guest Relations Supervisor le 5 mars 2023
Dear Shay,Thank you for staying at the The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you. There is no better satisfaction than reading that you appreciated your stay with us. Many thanks to you for commenting such a positive and kind review on my name and please be assured that your comments have been shared with the team and that you will always be more than welcome in your Turkish home. We are looking forward to the opportunity to welcome you back with us.Kindest Regards

10/10 Excellent

Ivan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2023
Réponse de Melih Holoğlu, Guest Relations Supervisor le 5 mars 2023
Dear Ivan,First of all, we would like to thank you for submitting such a positive review regarding your stay at The Elysium Taksim Hotel! We are really delighted to read that we were able to meet all your expectations and managed to fulfill your needs, leaving you with such a great impression! We are going to share your kind words of appreciation with the rest of our team. We are looking very forward to welcoming you back soon!Kindest Regards

6/10 Satisfaisant

Linn-Christin Haugland

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bra beliggenhet, dårlig service og umulig heis
Greit hotel. Sentral beliggenhet. Dårlige i engelsk. Hvis du er på jobbtur får du aldri benyttet deg av treningsrom eller spa pga åpningstidene. Mange bruker dette hotellet til helseopphold. Så vær forberedt på å se mange såre hårskaller på frokosten. Hotellet er fint. Men service og åpningstider på fasiliteter er dårlige. Sengene er steinharde. Og heisen lever helt i sin egen verden. Men helt ok hotell å vi på.
Séjour de 2 nuits en janvier 2023
Réponse de Melih Holoğlu, Guest Relations Supervisor le 5 mars 2023
Dear Linn, Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience. Feedback such as yours is very valuable and will help us to improve our service consistently. We are sorry for the inconveniences you had during your stay. Your feedback has been shared with the management team. Hoping that you will visit us again in the future, so I may personally ensure that you are well taken care of. I am looking forward to welcoming you back. Yours Sincerely,

10/10 Excellent

Mehmet Nur

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Melih Holoğlu Guest Relations Agent le 21 janv. 2023
Dear Mehmet, We would like to thank you for submitting such a lovely and circumstantial review regarding your stay with us. We are so delighted reading that you experienced a wonderful time, and found the level of the provided service exceptional. It will definitely be our pleasure to welcoming you back soon! Kind Regards,

8/10 Bien

Venkatesh

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has duplex suites with large windows with a great view of the city. It has a starbucks in the complex and a restaurant with room service 24/7 which is very convenient.
Séjour de 2 nuits en janvier 2023
Réponse de Burak Alp Tezcanlar le 5 janv. 2023
Dear Venkatesh,Thank you so much for your lovely review! We are more than happy reading that we met all your expectations and contributed on making your stay even more pleasant and enjoyable! We look forward to welcoming you back in the near future.Best Regards,Guest Relations Agent

10/10 Excellent

Khaldoun

10/10 Excellent

Khaldoun

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms
Réponse de Burak Alp Tezcanlar le 5 janv. 2023
Dear Khaldoun,We are truly delighted to read that we were able to contribute on experiencing such a wonderful stay as you described, and we made your stay so enjoyable. It is our great pleasure we offered you an excellent quality of service and you found your overall stay wonderful! Thank you for commenting in such a positive way and we are looking forward to welcoming you back in the near future!Kind Regards,Guest Relations Agent

10/10 Excellent

Jesper

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2022
Réponse de Burak Alp Tezcanlar le 5 janv. 2023
Dear Jesper,Thank you for your recent review of The Elysium Taksim Hotel. We appreciate you taking the time to provide us with your feedback. We hope to have the chance to welcome you again !Sincerely,Guest Relations Agent

2/10 Horrible

Karim

Voyage en famille
Les points faibles : Personnel et service
The hotel did not have a room available despite our reservation. We were told to come back the next day.
Réponse de Burak Alp Tezcanlar le 5 janv. 2023
Dear Karim,Thank you for staying at the The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you.We are sorry to hear about the inconveniences you had during your stay. We have already shared your valuable feedback with our management team.Hoping that you will visit us again in the future, so I may personally ensure that you are well taken care of.Sincerely,Guest Relations Agent