Avis sur Ramada by Wyndham Istanbul Pera
Ramada by Wyndham Istanbul Pera
Mesrutiyet Cad. Oteller Sk. 1/3, Istanbul
Avis
7,4
Bien
7,4/10
Propreté
7,6/10
Personnel et service
7,2/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage en groupe
27 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
10/10 Excellent
Amine
22 mars 2023
Amine
Séjour de 1 nuit en mars 2023
Réponse de Thank you le 19 avr. 2023
Dear AMINE,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our team was able to provide you with excellent service.We take great pride in our hotel and are delighted to hear that you found our accommodations comfortable and our amenities to your liking. We are also happy to hear that you found our location convenient for your needs.Thank you again for sharing your positive experience. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future.Best regards,THE PEAK HOTEL & SPA
10/10 Excellent
Hakan
10 févr. 2023
Hakan
Séjour de 4 nuits en février 2023
Réponse de YASMINE le 11 févr. 2023
Dear Guest, Thank you for leaving us such an uplifting review and such a perfect score ! Please do not hesitate to stay at our hotel again, we would love to welcome you back, Best regards, THE PEAK HOTEL & SPA
4/10 Médiocre
Leila
Voyage en groupe
20 nov. 2022
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Confort literie Médiocre
Leila
Séjour de 3 nuits en novembre 2022
Réponse de Um Ul Baneen le 25 nov. 2022
Dear Guest, Thank you for choosing our hotel and staying with us. Feedback plays an important role to understand the quality of the services we are providing and the satisfaction level of our guests. We would like to thank you for the feedback as it helps us to make necessary actions and decisions. We will surely consider your feedback while taking necessary steps. Dear Guest, we apologize for the situation you explained above, but please be informed that the technic service is always available to reach out to our guests and solve the issues.. Please accept our apology as we are looking forward to have you here again in order to provide you with the best of my services. Best Regard, Team, The Peak Hotel and SPA.
6/10 Satisfaisant
mehdi
31 oct. 2022
Les points forts : Propreté
mehdi
Séjour de 4 nuits en octobre 2022
Réponse de Um Ul Baneen le 14 nov. 2022
Dear Ms. Mehdi, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and especially our staff members in the hotel. We are glad to know that the location of the hotel brought many advantages to you and we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.
10/10 Excellent
Bagdad
21 sept. 2022
Bagdad
Séjour de 2 nuits en septembre 2022
Réponse de Umul Baneen le 27 sept. 2022
Dear Mr. Bagdad, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and everything in the hotel. We are glad to know that we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.
6/10 Satisfaisant
Messaoud
Voyage en famille
5 août 2022
Les points forts : Propreté et personnel et service
Messaoud
Séjour de 2 nuits en août 2022
Réponse de Umul Baneen le 20 août 2022
Dear Mr. Messaoud, Thank you for staying at our hotel, we are apologetic and gutted to know that you didn't enjoy your stay at our hotel and our services were not according to your expectations. We will try our best to improve our services. We would love to see you here again in order to provide you with better services. Best Regards, Team, The Peak Hotel and SPA.
8/10 Bien
Ilham
Voyage en famille
5 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ilham
Séjour de 5 nuits en mai 2022
Réponse de Elena le 21 juin 2022
Dear Guest, thank you for choosing to stay at Peak HOTEL. We are grateful for your review, that is a pleasure to receive such a comment about our staff and facilities, we are doing our best to make your stay great and comfortable. Looking forward to see you again on your next visit to Istanbul. Best Regards.
8/10 Bien
Fatma
17 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bien
Fatma
Séjour de 1 nuit en octobre 2021
4/10 Médiocre
Mourad
4 févr. 2021
Les points faibles : Personnel et service
Hôtel bien placé, mais nul
Mourad
Séjour de 6 nuits en janvier 2021
10/10 Excellent
Demir
Voyage en famille
26 nov. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Demir
Séjour de 2 nuits en novembre 2020
6/10 Satisfaisant
Fatoumata
Voyage en famille
12 sept. 2020
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Fatoumata
Séjour de 1 nuit en septembre 2020
8/10 Bien
Redouan
26 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le luxe
Redouan
Séjour de 11 nuits en avril 2019
8/10 Bien
Voyageur vérifié
1 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
8/10 Bien
Ismael
19 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ismael
Séjour de 2 nuits en juin 2018
10/10 Excellent
Andre, Montréal
4 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour parfait au Peak Hotel
Andre
Séjour de 25 nuits en mai 2018
4/10 Médiocre
Ahmed
15 mai 2018
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Déception
Ahmed
Séjour de 8 nuits en mai 2018
4/10 Médiocre
carine
21 mars 2017
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
NEGLIGENCE TOTALE
carine
6/10 Satisfaisant
vanv3
12 déc. 2014
Les points faibles : Personnel et service et confort de la chambre
bon emplacement mais personnel et chambre moyens
vanv3
8/10 Bien
Serdar
Voyage en couple
9 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Serdar
Séjour de 4 nuits en avril 2024
6/10 Satisfaisant
Steffen Peter
6 mai 2024
Les points forts : Propreté et personnel et service
Steffen Peter
Séjour de 4 nuits en mai 2024
8/10 Bien
Belma
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Belma
Séjour de 7 nuits en avril 2024
6/10 Satisfaisant
Jennifer
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Jennifer
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Rodney
23 févr. 2024
Les points forts : Personnel et service
Rodney
Séjour de 6 nuits en février 2024
2/10 Horrible
Kemal
11 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kemal
Séjour de 7 nuits en février 2024
10/10 Excellent
Ayachi
Voyage en famille, Voyage en groupe
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ayachi
Séjour de 2 nuits en janvier 2024
8/10 Bien
ali
Voyage en couple
27 janv. 2024
Les points forts : Équipements
ali
Séjour de 10 nuits en janvier 2024
6/10 Satisfaisant
Yomna
22 janv. 2024
Yomna
Séjour de 3 nuits en janvier 2024
10/10 Excellent
Mounir
Voyage en couple
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mounir
Séjour de 7 nuits en janvier 2024
10/10 Excellent
Ozcan
7 janv. 2024
Ozcan
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Alina
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alina
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Ale
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ale
Séjour de 5 nuits en décembre 2023
6/10 Satisfaisant
Duygu filiz
Voyage en famille
6 déc. 2023
Les points forts : Propreté
Les points faibles : Confort de la chambre
Ramada pera
Duygu filiz
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Minesh
Voyage en famille
25 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Minesh
Séjour de 3 nuits en novembre 2023
6/10 Satisfaisant
Hessam
Voyage en famille
18 nov. 2023
Les points faibles : Propreté et confort de la chambre
Hessam
Séjour de 4 nuits en novembre 2023
8/10 Bien
Voyageur vérifié
Voyage en famille
18 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2023
10/10 Excellent
Sonya
Voyage en groupe
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sonya
Séjour de 5 nuits en novembre 2023
4/10 Médiocre
Abdurrahim
14 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Abdurrahim
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Wojciech
Voyage en famille
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wojciech
Séjour de 1 nuit en octobre 2023
8/10 Bien
gökhan
Voyage en famille
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
gökhan
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Vivek
8 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Give it misss - it is a mess not a hotel.
Vivek
Séjour de 2 nuits en octobre 2023
4/10 Médiocre
Ridwan
28 sept. 2023
Ridwan
Séjour de 4 nuits en septembre 2023
4/10 Médiocre
Alessio
24 sept. 2023
Les points faibles : Propreté
Alessio
Séjour de 3 nuits en septembre 2023
10/10 Excellent
Saziye
8 août 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Saziye
Séjour de 5 nuits en août 2023
Réponse de Ms.CHAIMA le 12 août 2023
Dear Ms. Saziye,Thank you for your glowing recommendation! We're absolutely thrilled to hear that you had a very nice experience at our hotel.Our team is overjoyed that you found our staff to be very nice. Providing excellent service is a top priority for us, and we're delighted that our efforts made a positive impact on your stay.We're also pleased that you enjoyed our very good location, allowing you to make the most of your time here. Your satisfaction is important to us, and we're grateful for your kind words.Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Thank you for choosing us, and we look forward to the opportunity to serve you again.Best regards, THE PEAK HOTEL & SPA
6/10 Satisfaisant
Hamid Reza
Voyage en famille
6 juil. 2023
Les points forts : Personnel et service
Hamid Reza
Séjour de 2 nuits en juillet 2023
Réponse de CHAIMA le 8 juil. 2023
Dear valued guest,Thank you for taking the time to provide your feedback. We appreciate your input and value your opinion. We apologize if your experience fell short of your expectations.We strive to ensure that all our guests have a memorable and enjoyable stay, and we take your comments seriously. Your feedback will help us identify areas for improvement and make necessary adjustments to enhance our services.If there is anything specific you would like us to address or if there is anything we can do to make your stay more comfortable, please do not hesitate to let us know. We are committed to providing exceptional service and would be more than happy to assist you.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, so we can deliver a superior experience that meets and exceeds your expectations.Warm regards,THE PEAK HOTEL & SPA
2/10 Horrible
Victoria
Voyage en groupe
1 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Victoria
Séjour de 1 nuit en mai 2023
Réponse de ELIZA le 2 juil. 2023
Dear Victoria, Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to hear you had this inconveniences during your stay at our hotel. Please understand that since we are in a high season there can be busy times. Our hotel won't give you the room other than the one you have booked. And the reception does not hang up on our guests either, sometimes the line gets busy and you may have misunderstood it as a hung up. Our whole staff works hard to make you comfortable during your stay. We have a technic service that works 24/7 for these type of problems in your room. The only thing you have to do is report this type of things to us. Your satisfactio is our top priority and we appreciate your feedback to help us improve our services. Thank you once again for your feedback. We hope to have the opportunity to welcome tou back in the fututre for another enjoyable and improved service. Best regards, THE PEAK HOTEL & SPA.
10/10 Excellent
Khachig
Voyage en couple
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Khachig
Séjour de 3 nuits en juin 2023
Réponse de ELIZA le 21 juin 2023
Dear Khachig, Thank you for sharing your feedback regarding your stay at our hotel. We are glad to know you had a great experience with our hotel. We do everything we can to make our customers comfortable and satisfied with their trip. And glad to get feedback, explaining they had a good time. Thank you once again for your kind words. We hope to have the opportunity to have you back for another enjoyable stay. Best Regards, THE PEAK HOTEL & SPA.
4/10 Médiocre
Mohamad
Voyage en famille
13 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Mohamad
Séjour de 6 nuits en juin 2023
Réponse de HASNA le 13 juin 2023
Dear Mohamad,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed certain aspects of your experience, and we appreciate your valuable input.Our goal is always to provide excellent service, So we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future, We will pass on your Feedback on the services to our staff!! If there are specific areas where we can improve on your next visit, please let us know as feedback is always welcome here at THE PEAK HOTEL, Please, if you come back to our area, Do not hesitate to contact us as we would be delighted to have you back in our hotel. Best Regards, THE PEAK HOTEL and SPA
4/10 Médiocre
Federico, Treviso
11 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Federico
Séjour de 1 nuit en juin 2023
Réponse de CHAIMA le 12 juin 2023
Dear Federico, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the poor soundproofing in the rooms and the noise from the staff in the early morning.Ensuring a peaceful and comfortable stay for our guests is a top priority for us, and we regret that we fell short in meeting your expectations in this regard. We appreciate your feedback as it helps us identify areas for improvement.We will thoroughly investigate the issues you raised and take appropriate measures to address the soundproofing and staff noise concerns. Your comments will be shared with the relevant departments to ensure that necessary steps are taken to minimize any disturbances to our guests.We value your patronage and hope that you will consider staying with us again in the future. We will make every effort to ensure that your next visit is more enjoyable and meets your expectations.
8/10 Bien
Ahmad
4 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ahmad
Séjour de 6 nuits en mai 2023
Réponse de CHAIMA le 11 juin 2023
Dear Ahmad, Thank you for taking the time to write such a positive review of your recent stay with us. We truly appreciate your kind words and feedback.We are delighted to hear that you found our location convenient and that our staff provided excellent service. It is our goal to ensure that every guest feels welcomed and well taken care of throughout their stay. Your compliments will be shared with the entire team, as it serves as a great motivation for us to continue delivering exceptional experiences. Once again, we appreciate your positive feedback and recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. We are always here to ensure your satisfaction. Best regards, THE PEAK HOTEL & SPA