Avis sur Pera Palace Hotel
Pera Palace Hotel
Mesrutiyet Cad. No. 52, Tepebasi Beyoglu, Istanbul, Istanbul
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Hotel General Manager Murat Eti le 24 avr. 2024
Dear Mathias,Thank you for taking time to share your wonderful comments.We are thrilled and very pleased to hear that your stay with Pera Palace was up to your expectations.We are very much looking forward to welcome you back in near future.Best Regards
10/10 Excellent
Jérémy
Voyage en groupe
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour fantastique
Jérémy
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations le 17 janv. 2024
Dear Jeremy,We would like to thank you for posting a review regarding your recent stay at Pera Palace. We are glad to hear that you enjoyed our facilities provided such added value for you.Positive reviews like yours will always serve as a motivation to the entire team to maintain the highest level of service.We wish to welcome you back at our property in near future
10/10 Excellent
Jean-Christophe
17 déc. 2023
Jean-Christophe
Séjour de 2 nuits en décembre 2023
Réponse de Hotel General Manager le 19 déc. 2023
Dear Mr. Jean Christophe ,Thank you for your rating of Pera Palace Hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Murat EtiGeneral Manager
10/10 Excellent
Nadia
Voyage en famille
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon dans le passé
Nadia
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 5 déc. 2023
Chère Madame Nadia,Nous tenons à vous remercier pour le temps que vous avez pris pour évaluer l'hôtel Pera Palas et souhaitons vous informer que nous serons heureux de vous accueillir à nouveau dans notre hôtel lors de votre prochain voyage.Cordialement,Murat EtiDirecteur général
10/10 Excellent
Max
15 oct. 2023
Max
Séjour de 3 nuits en octobre 2023
Réponse de Hotel General Manager le 16 oct. 2023
Dear Mr. Max,Thank you for your rating for Pera Palace Hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Murat EtiGeneral Manager
8/10 Bien
Gregory
Voyage en famille
15 août 2023
Les points forts : Propreté, personnel et service, équipements
Gregory
Séjour de 3 nuits en août 2023
Réponse de Hotel General Manager le 20 août 2023
Chère Madame Pamela,Merci pour vos notes et votre commentaire sur l'hôtel Pera Palace. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.Sincèrement,Murat EtiDirecteur Général
6/10 Satisfaisant
Voyageur vérifié
2 mai 2023
Déception
Voyageur vérifié
Séjour de 3 nuits en avril 2023
Réponse de Erman Ocak le 14 mai 2023
Dear Guest,Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman OcakFront Office Manager
10/10 Excellent
Francisco
Voyage en couple
3 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Francisco
Séjour de 2 nuits en février 2023
Réponse de Erman Ocak le 3 mars 2023
Dear Guest,Thank you very much for your kind feedback!I appreciate all your great comments about our facilities and service and am happy to hear that you enjoyed our hospitality just like the convenience of our location.Looking forward to welcoming you back to Pera Palace if you plan any return visits to Istanbul,Best Regards,Erman OcakFront Office Manager
6/10 Satisfaisant
Veronique
1 janv. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Service à améliorer
Veronique
Séjour de 3 nuits en décembre 2022
Réponse de Erman Ocak le 5 janv. 2023
Dear Guest, Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel.Your valuable feedback is important to ensure that we continually deliver the service Pera Palace Hotel is renowned for and exceed your expectations for future visits. I was concerned to understand that on this occasion we did not meet your expectations. Please accept my sincere apology for the inconvenience you have experienced during your stay. I have noted all your comments and passed on to the concern managers to look into it and taking corrective action where required so that we exceed your expectations on your return. Thank you for bringing these incidents into my attention. Once again, thank you for taking the time to post your review.We look forward to welcoming you back on your return to Pera Palace HotelSincerely, Erman OcakFront Office Manager
10/10 Excellent
Paulin
31 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paulin
Séjour de 1 nuit en août 2022
Réponse de Erman Ocak le 2 sept. 2022
Dear Guest,Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman OcakFront Office Manager
10/10 Excellent
Bruno
21 août 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Une nuit pour voyager à travers le temps ...
Bruno
Séjour de 1 nuit en août 2022
Réponse de Erman Ocak le 24 août 2022
Dear Guest,Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman OcakFront Office Manager
10/10 Excellent
cécile-marie
8 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cécile-marie
Séjour de 3 nuits en juillet 2022
Réponse de Erman Ocak le 8 juil. 2022
Dear Guest,
Thank you for sharing such a kind review with us. It is so very pleasing to hear that we were able to meet with your expectations. Pera Palace Hotel staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for us to continue the good work we are doing.
We look forward to welcoming you back to Pera Palace in the near future.
Sincerely,
Erman Ocak
Front Office Manager
4/10 Médiocre
Mourad
31 mai 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mourad
Séjour de 4 nuits en mai 2022
Réponse de Erman Ocak le 14 juin 2022
Dear Guest,
We are pleased to read that you had enjoyed your stay at Pera Palace and were impressed with our facilities, history and hospitable service of our team. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognize exceptional service and we will have pleasure in sharing your comments and your words means a lot to us.
We look forward to welcoming you back to our hotel on many more occasions.
Best Regards,
Erman Ocak
Front Office Manager
6/10 Satisfaisant
Smahane
Voyage en groupe
3 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smahane
Séjour de 3 nuits en mars 2022
Réponse de Erman Ocak le 6 avr. 2022
Dear Guest,
Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel.
Your valuable feedback is important to ensure that we continually deliver the service Pera Palace Hotel is renowned for and exceed your expectations for future visits. I was concerned to understand that on this occasion we did not meet your expectations. Please accept my sincere apology for the inconvenience you have experienced during your stay. I have noted all your comments and passed on to the concern managers to look into it and taking corrective action where required so that we exceed your expectations on your return. Thank you for bringing these incidents into my attention. Once again, thank you for taking the time to post your review.
We look forward to welcoming you back on your return to Pera Palace Hotel
Sincerely,
Erman Ocak Front Office Manager
10/10 Excellent
Evrim
24 mars 2022
Evrim
Séjour de 1 nuit en mars 2022
Réponse de Erman Ocak le 27 mars 2022
Dear Guest, Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman Ocak Front Office Manager
8/10 Bien
patrick
18 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le charme de l’orient express !
patrick
Séjour de 3 nuits en mars 2022
Réponse de Erman Ocak le 20 mars 2022
Dear Guest, Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman Ocak Assistant Front Office Manager
6/10 Satisfaisant
stephane
Voyage en famille
26 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stephane
Séjour de 1 nuit en février 2022
Réponse de Erman Ocak le 1 mars 2022
Dear Guest,
Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel.
Your valuable feedback is important to ensure that we continually deliver the service Pera Palace Hotel is renowned for and exceed your expectations for future visits. I was concerned to understand that on this occasion we did not meet your expectations. Please accept my sincere apology for the inconvenience you have experienced during your stay. I have noted all your comments and passed on to the concern managers to look into it and taking corrective action where required so that we exceed your expectations on your return. Thank you for bringing these incidents into my attention. Once again, thank you for taking the time to post your review.
We look forward to welcoming you back on your return to Pera Palace Hotel
Sincerely,
Erman Ocak
Asst. Front Office Manager
10/10 Excellent
erwan, Bruxelles
Voyage en couple
6 janv. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
erwan
Séjour de 3 nuits en janvier 2022
Réponse de Erman Ocak le 8 janv. 2022
Dear Guest, Thank you for your extremely positive review and recommendation to future guests! At Pera Palace we pride ourselves on delivering the most memorable of experiences to all of our guests, and I am so pleased you enjoyed everything about your stay. Indeed it is our primary aim to deliver the very highest levels of service, and always so pleasing when a guest takes the time to recognize we have got this correct. I will have great delight in sharing your comments with my colleagues. I do hope we will have pleasure of welcoming you back to Pera Palace in the future. Kind regards, Erman Ocak Assistant Front Office Manager
10/10 Excellent
Karine
2 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karine
Séjour de 5 nuits en décembre 2021
Réponse de Erman Ocak le 5 janv. 2022
Dear Guest, Thank you for your extremely positive review and recommendation to future guests! At Pera Palace we pride ourselves on delivering the most memorable of experiences to all of our guests, and I am so pleased you enjoyed everything about your stay. Indeed it is our primary aim to deliver the very highest levels of service, and always so pleasing when a guest takes the time to recognize we have got this correct. I will have great delight in sharing your comments with my colleagues. I do hope we will have pleasure of welcoming you back to Pera Palace in the future. Kind regards, Erman Ocak Assistant Front Office Manager
10/10 Excellent
Francois
30 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home is where the heart is
Francois
Séjour de 3 nuits en novembre 2021
Réponse de Erman Ocak le 7 déc. 2021
Dear Guest, You have made us exceptionally happy with the way you have shared your feelings, your observations. Thank you! All we strive for at Pera Palace is that our gentle guests from around the world have a memorable time here. It appears we succeeded and literally nothing makes us feel better than knowing this. We are very much looking forward to your return and hoping to welcome you soon. Sincerely, Erman Ocak Assistant Front Office Manager
8/10 Bien
valerie
16 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
valerie
Séjour de 2 nuits en novembre 2021
Réponse de Ahmet Bayar le 16 nov. 2021
Dear Guest, You have made us exceptionally happy with the way you have shared your feelings, your observations. Thank you! All we strive for at Pera Palace is that our gentle guests from around the world have a memorable time here. It appears we succeeded and literally nothing makes us feel better than knowing this. We are very much looking forward to your return and hoping to welcome you soon. Sincerely, Ahmet Bayar Front Office Manager
10/10 Excellent
Hendrik
15 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pera palace - nice stay
Hendrik
Séjour de 1 nuit en novembre 2021
Réponse de Ahmet Bayar le 16 nov. 2021
Dear Guest, You have made us exceptionally happy with the way you have shared your feelings, your observations. Thank you! All we strive for at Pera Palace is that our gentle guests from around the world have a memorable time here. It appears we succeeded and literally nothing makes us feel better than knowing this. We are very much looking forward to your return and hoping to welcome you soon. Sincerely, Ahmet Bayar Front Office Manager
10/10 Excellent
Elvia Giovani
11 juil. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Elvia Giovani
Séjour de 15 nuits en juin 2021
Réponse de Ahmet Bayar le 13 juil. 2021
Dear Mr.Giovani, Thank you for rating us on Hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager
2/10 Horrible
Hanane
Voyage en famille
18 janv. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hanane
Séjour de 7 nuits en janvier 2021
Réponse de Ahmet Bayar, Front Office Manager le 19 janv. 2021
Dear Guest,
We are truly disappointed to hear that your experience within the Pera Palace Hotel was below your expectation. I would like to outline that your comments are extremely important to us as we contantly strive to provide the best standards to our valuable guest. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul.
Regards,
Ahmet Bayar
Front Office Manager
10/10 Excellent
Irina
Voyage en famille, Voyage d’affaires
14 nov. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Irina
Séjour de 7 nuits en novembre 2020
Réponse de Ahmet Bayar, Front Office Manager le 14 nov. 2020
Dear Guest,
Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experienceOnce again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar
Front Office Manager
8/10 Bien
Voyageur vérifié
18 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en mars 2020
Réponse de Ahmet Bayar le 20 mars 2020
Dear Guest,
Thank you for posting such a positive review on Expedia.com following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
Francois
Voyage en groupe
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Orient Express is back. Meet Agatha Christie
Francois
Séjour de 2 nuits en mars 2020
Réponse de Ahmet Bayar le 11 mars 2020
Dear Guest,
Thank you for posting such a positive review on Hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
torres
6 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pera palace
torres
Séjour de 1 nuit en mars 2020
Réponse de Ahmet Bayar le 20 mars 2020
Dear Guest,
Thank you for posting such a positive review on Expedia.com following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
patricia
Voyage d’affaires
20 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien beau et personnel serviable
patricia
Séjour de 4 nuits en février 2020
Réponse de Ahmet Bayar le 27 févr. 2020
Dear Guest,
Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
Voyageur vérifié
18 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en janvier 2020
Réponse de Ahmet Bayar le 19 janv. 2020
Dear Guest,
We would like to take this opportunity to thank you for posting a review on Expedia.com with regards to your recent stay at Pera Palace Hotel.I am very pleased to learn that you enjoyed our heritage building, its history and most importantly the well being feeling we are trying to create through our warm welcome since the first moment our guests arrive to the hotel. Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Sincerely,
Ahmet Bayar Front Office Manager
10/10 Excellent
Fatiha
Voyage en famille
4 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour inoubliable !
Fatiha
Séjour de 4 nuits en novembre 2019
Réponse de Ahmet Bayar le 4 déc. 2019
Dear Guest,
Thank you for posting such a positive review on Hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
Arno, Paris
20 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arno
Séjour de 2 nuits en novembre 2019
Réponse de Ahmat Bayar le 25 nov. 2019
Dear Guest
Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel on Expedia.com.First of all I would like to thank you for your continued patronage to Pera Palace Hotel. I am pleased to read that our team was able to manage your expectations and you had an another wonderful holiday with us. Your kind comment about our colleagues especially about is highly appreciated. Positive reviews like yours will always serve as an added motivation to the entire team to maintain the highest level of service at all the times to all our guests. I have shared your comment with the teams and they are very happy to hear that you had a wonderful holiday with us. Once again, thank you for taking the time to post your review on Expedia.com. We look forward to welcoming you back on your return to Pera Palace Hotel .
Sincerely
Ahmet Bayar Front Office Manager
8/10 Bien
Voyageur vérifié
12 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en novembre 2019
Réponse de Ahmet Bayar le 13 nov. 2019
Dear Guest,
Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
Voyageur vérifié
20 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Ahmet Bayar le 22 oct. 2019
Dear Guest
Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel on Expedia.com.First of all I would like to thank you for your continued patronage to Pera Palace Hotel. I am pleased to read that our team was able to manage your expectations and you had an another wonderful holiday with us. Your kind comment about our colleagues especially about is highly appreciated. Positive reviews like yours will always serve as an added motivation to the entire team to maintain the highest level of service at all the times to all our guests. I have shared your comment with the teams and they are very happy to hear that you had a wonderful holiday with us.
Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Pera Palace Hotel .
Sincerely
Ahmet Bayar Front Office Manager
10/10 Excellent
Hendrik
Voyage d’affaires
19 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay at Pera (again)
Hendrik
Séjour de 2 nuits en octobre 2019
Réponse de Ahmet Bayar le 19 oct. 2019
Dear Guest,
Thank you for posting such a positive review on hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
8/10 Bien
Victor, Paris
Voyage d’affaires, Voyage en couple
8 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victor
Séjour de 2 nuits en août 2019
Réponse de Ahmet Bayar le 11 août 2019
Dear Guest
Thank you for taking the time to tell us about your experience during your stay here at the Pera Palace Hotel. We appreciate your feedback since it helps us improve our service and your experience.I have noted your comment and passed on to the concerned managers to look into it and taking corrective action where required so that we exceed your expectations on your return. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul.
Sincerely,
Ahmet Bayar Front Office Manager
4/10 Médiocre
Voyageur vérifié
8 août 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Ahmet Bayar le 10 août 2019
Dear Guest,
We are truly disappointed to hear that your experience within the Pera Palace Hotel was below your expectation.I would like to outline that your comments are extremely important to us as we contantly strive to provide the best standards to our valuable guest.
We would appreciate if you could contact with us, regarding your lost items.Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul.
Sincerely,
Ahmet Bayar Front Office Manager
8/10 Bien
CLAUDIE
6 juil. 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Magnifique hôtel
CLAUDIE
Séjour de 5 nuits en juin 2019
Réponse de Ahmet Bayar le 8 juil. 2019
Dear Guest,We would like to take this opportunity to thank you for posting a review on Hotels.com with regards to your recent stay at Pera Palace Hotel.
I am very pleased to read that you enjoyed your stay and acknowledge so many positive elements. Your kind comments are highly appreciated.Thank you once again, for your comments and for your support, and I look forward to welcoming you back to the Pera Palace Hotel in the near future.
Sincerely,
Ahmet Bayar Front Office Manager
8/10 Bien
Voyageur vérifié
Voyage en groupe
6 juil. 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Réponse de Ahmet Bayar le 8 juil. 2019
Dear Guest,
Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
hugues
19 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hugues
Séjour de 4 nuits en juin 2019
Réponse de Ahmet Bayar le 22 juin 2019
Dear Guest,
Thank you for posting such a positive review on Hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
8/10 Bien
Voyageur vérifié
24 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Ahmet Bayar le 25 mai 2019
Dear Guest,
Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
23 mai 2019
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de Ahmet Bayar le 25 mai 2019
Dear Guest ,
Thank you for taking the time to share your feedback on Expedia.com.I was delighted to read that you had an enjoyable excursion with Pera Palace Hotel, and that you were pleased with the service and facilities.I am glad to hear that you found our hotel’s strategic location convenient. It is also encouraging for us that you appreciated the fine details in the hotel.Thank you for recommending Pera Palace Hotel and I do hope we will have the pleasure of welcoming you back again in the near future.
Sincerely
Ahmet Bayar Front Office Manager
10/10 Excellent
Voyageur vérifié
13 mai 2019
Voyageur vérifié
Séjour de 5 nuits en mai 2019
Réponse de Ahmet Bayar le 14 mai 2019
Dear Guest,
Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
8/10 Bien
Voyageur vérifié
Voyage en couple
12 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de Ahmet Bayar le 15 mai 2019
Dear Guest,
Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Kind regards,
Ahmet Bayar Front Office Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
29 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en avril 2019
Réponse de Ahmet Bayar le 4 mai 2019
Dear Guest,
We would like to take this opportunity to thank you for posting a review on Expedia.com with regards to your recent stay at Pera Palace Hotel.I am very pleased to learn that you enjoyed our heritage building, its history and most importantly the well being feeling we are trying to create through our warm welcome since the first moment our guests arrive to the hotel. Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future.
Sincerely,
Ahmet Bayar Front Office Manager
10/10 Excellent
Antonio
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antonio
Séjour de 5 nuits en mai 2024
8/10 Bien
Mary Lou
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary Lou
Séjour de 2 nuits en mai 2024
10/10 Excellent
Vincenzo, New York
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincenzo
Séjour de 3 nuits en mai 2024
10/10 Excellent
sameer
Voyage d’affaires, Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sameer
Séjour de 2 nuits en mai 2024
Réponse de Hotel General Manager Murat Eti le 23 mai 2024
Dear Sameer,Thank you for taking your time to give us your valuable feedback regarding your recent stay.We are pleased to know that you had a wonderful stay in our property by receiving the best service provided by Pera Palace team.We will be sharing your positive comments with all our team members. We are delighted to read that you enjoyed your stay and created some unforgettable moments in Istanbul.We are very much excited and looking forward to welcome you back in near future.Sincerely
8/10 Bien
Joyce
Voyage d’affaires
12 mai 2024
Les points forts : Personnel et service
Joyce
Séjour de 4 nuits en mai 2024
Réponse de Hotel General Manager Murat Eti le 13 mai 2024
Thank you for taking time to share your wonderful comments.We are thrilled and very pleased to hear that your stay with Pera Palace was up to your expectations.We are very much looking forward to welcome you back in near future.Best Regards