Hall

Avis sur Pera Palace Hotel

5 out of 5
Pera Palace Hotel
Mesrutiyet Cad. No. 52, Tepebasi Beyoglu, Istanbul, Istanbul

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 771 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 144 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1001." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Baptiste, Mathias, Virgile

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruyant mais la ville est bruyante avec le trafic
Séjour de 4 nuits en avril 2024
Réponse de Hotel General Manager Murat Eti le 24 avr. 2024
Dear Mathias,Thank you for taking time to share your wonderful comments.We are thrilled and very pleased to hear that your stay with Pera Palace was up to your expectations.We are very much looking forward to welcome you back in near future.Best Regards

10/10 Excellent

Jérémy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour fantastique
Majestueux et incroyable, cet hôtel où le personnel est aux petits soins est un voyage dans le temps tout en gardant la modernité actuelle ! C'est avec certitude que nous reviendrons !
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations le 17 janv. 2024
Dear Jeremy,We would like to thank you for posting a review regarding your recent stay at Pera Palace. We are glad to hear that you enjoyed our facilities provided such added value for you.Positive reviews like yours will always serve as a motivation to the entire team to maintain the highest level of service.We wish to welcome you back at our property in near future

10/10 Excellent

Jean-Christophe

Séjour de 2 nuits en décembre 2023
Réponse de Hotel General Manager le 19 déc. 2023
Dear Mr. Jean Christophe ,Thank you for your rating of Pera Palace Hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Murat EtiGeneral Manager

10/10 Excellent

Nadia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon dans le passé
Hôtel authentique : replonger dans la turquie du début du 20 ème siècle avec élégance
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 5 déc. 2023
Chère Madame Nadia,Nous tenons à vous remercier pour le temps que vous avez pris pour évaluer l'hôtel Pera Palas et souhaitons vous informer que nous serons heureux de vous accueillir à nouveau dans notre hôtel lors de votre prochain voyage.Cordialement,Murat EtiDirecteur général

10/10 Excellent

Max

Séjour de 3 nuits en octobre 2023
Réponse de Hotel General Manager le 16 oct. 2023
Dear Mr. Max,Thank you for your rating for Pera Palace Hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Murat EtiGeneral Manager

8/10 Bien

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Très charmant, historique. Petit déjeuner pas intéressant du tout. Il y a pleins de cafés et boulangeries autour qui sont de bonne qualité. Piscine fermé.
Séjour de 3 nuits en août 2023
Réponse de Hotel General Manager le 20 août 2023
Chère Madame Pamela,Merci pour vos notes et votre commentaire sur l'hôtel Pera Palace. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.Sincèrement,Murat EtiDirecteur Général

6/10 Satisfaisant

Voyageur vérifié

Déception
Cet hôtel a besoin d'un nouveau souffle: il vit sur sa réputation et sa légende mais n'est plus au niveau. Son personnel est à peine aimable et peu polyglotte. Son musée est vieillot. Seul le cadre est entretenu mais plus la magie.
Séjour de 3 nuits en avril 2023
Réponse de Erman Ocak le 14 mai 2023
Dear Guest,Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman OcakFront Office Manager

10/10 Excellent

Francisco

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lieux hisrorique
Séjour de 2 nuits en février 2023
Réponse de Erman Ocak le 3 mars 2023
Dear Guest,Thank you very much for your kind feedback!I appreciate all your great comments about our facilities and service and am happy to hear that you enjoyed our hospitality just like the convenience of our location.Looking forward to welcoming you back to Pera Palace if you plan any return visits to Istanbul,Best Regards,Erman OcakFront Office Manager

6/10 Satisfaisant

Veronique

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Service à améliorer
Magnifique endroit Mais le service n’est pas à la hauteur ni du lieu ni du prix Les capsules Nespresso ne sont pas remplacées ds la chambre l’eau est oubliée !!! Et le bonjour aussi A l’exception du spa et de la piscine où l’accueil est pro et chaleureux Décevant
Séjour de 3 nuits en décembre 2022
Réponse de Erman Ocak le 5 janv. 2023
Dear Guest, Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel.Your valuable feedback is important to ensure that we continually deliver the service Pera Palace Hotel is renowned for and exceed your expectations for future visits. I was concerned to understand that on this occasion we did not meet your expectations. Please accept my sincere apology for the inconvenience you have experienced during your stay. I have noted all your comments and passed on to the concern managers to look into it and taking corrective action where required so that we exceed your expectations on your return. Thank you for bringing these incidents into my attention. Once again, thank you for taking the time to post your review.We look forward to welcoming you back on your return to Pera Palace HotelSincerely, Erman OcakFront Office Manager

10/10 Excellent

Paulin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Erman Ocak le 2 sept. 2022
Dear Guest,Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman OcakFront Office Manager

10/10 Excellent

Bruno

Les points forts : Propreté, personnel et service, confort de la chambre
Une nuit pour voyager à travers le temps ...
Une seule nuit mais nous avons pu profiter de la piscine, du sauna. La salle de thé est surprenante. Pour diner nous avons opté pour un restaurant qui s'est révélé une très très bonne surprise à 100m de l'hotel : Pera Antakya
Séjour de 1 nuit en août 2022
Réponse de Erman Ocak le 24 août 2022
Dear Guest,Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman OcakFront Office Manager

10/10 Excellent

cécile-marie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bon accueil, tres bel emplacement , disponibilité du personnel, lieu magique...
Séjour de 3 nuits en juillet 2022
Réponse de Erman Ocak le 8 juil. 2022
Dear Guest, Thank you for sharing such a kind review with us. It is so very pleasing to hear that we were able to meet with your expectations. Pera Palace Hotel staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for us to continue the good work we are doing. We look forward to welcoming you back to Pera Palace in the near future. Sincerely, Erman Ocak Front Office Manager

4/10 Médiocre

Mourad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cet hôtel n’est pas à la hauteur d’un Palace. Grande déception par rapport au prix payé. Petite chambre. Personnel pas très accueillant Petit déjeuné médiocre au premier étage. J’ai vu des hôtels moins chers à Istanbul et de plus grand standing J’espère Hotels.com fera un geste commercial face à notre déception.
Séjour de 4 nuits en mai 2022
Réponse de Erman Ocak le 14 juin 2022
Dear Guest, We are pleased to read that you had enjoyed your stay at Pera Palace and were impressed with our facilities, history and hospitable service of our team. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognize exceptional service and we will have pleasure in sharing your comments and your words means a lot to us. We look forward to welcoming you back to our hotel on many more occasions. Best Regards, Erman Ocak Front Office Manager

6/10 Satisfaisant

Smahane

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2022
Réponse de Erman Ocak le 6 avr. 2022
Dear Guest, Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel. Your valuable feedback is important to ensure that we continually deliver the service Pera Palace Hotel is renowned for and exceed your expectations for future visits. I was concerned to understand that on this occasion we did not meet your expectations. Please accept my sincere apology for the inconvenience you have experienced during your stay. I have noted all your comments and passed on to the concern managers to look into it and taking corrective action where required so that we exceed your expectations on your return. Thank you for bringing these incidents into my attention. Once again, thank you for taking the time to post your review. We look forward to welcoming you back on your return to Pera Palace Hotel Sincerely, Erman Ocak Front Office Manager

10/10 Excellent

Evrim

Séjour de 1 nuit en mars 2022
Réponse de Erman Ocak le 27 mars 2022
Dear Guest, Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman Ocak Front Office Manager

8/10 Bien

patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le charme de l’orient express !
Excellent séjour dans ce vieux palace bien rénové qui conserve son charme d’antan. Chambre très propre et ménage parfait . Seul bémol le restaurant dont la cuisine est inégale et parfois bien décevante.
Séjour de 3 nuits en mars 2022
Réponse de Erman Ocak le 20 mars 2022
Dear Guest, Thank you for your most valuable time to tell us about your experience during your stay at the Pera Palace Hotel. I am pleased that you found the hotel and the services as well as our location to be exceptional. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Erman Ocak Assistant Front Office Manager

6/10 Satisfaisant

stephane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres gros problème de bruit à l'extérieur. On n'a pas pu dormir avant 4h du matin. Un cauchemar
Séjour de 1 nuit en février 2022
Réponse de Erman Ocak le 1 mars 2022
Dear Guest, Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel. Your valuable feedback is important to ensure that we continually deliver the service Pera Palace Hotel is renowned for and exceed your expectations for future visits. I was concerned to understand that on this occasion we did not meet your expectations. Please accept my sincere apology for the inconvenience you have experienced during your stay. I have noted all your comments and passed on to the concern managers to look into it and taking corrective action where required so that we exceed your expectations on your return. Thank you for bringing these incidents into my attention. Once again, thank you for taking the time to post your review. We look forward to welcoming you back on your return to Pera Palace Hotel Sincerely, Erman Ocak Asst. Front Office Manager

10/10 Excellent

erwan, Bruxelles

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Style, history, location, exceptional charm, service.
Séjour de 3 nuits en janvier 2022
Réponse de Erman Ocak le 8 janv. 2022
Dear Guest, Thank you for your extremely positive review and recommendation to future guests! At Pera Palace we pride ourselves on delivering the most memorable of experiences to all of our guests, and I am so pleased you enjoyed everything about your stay. Indeed it is our primary aim to deliver the very highest levels of service, and always so pleasing when a guest takes the time to recognize we have got this correct. I will have great delight in sharing your comments with my colleagues. I do hope we will have pleasure of welcoming you back to Pera Palace in the future. Kind regards, Erman Ocak Assistant Front Office Manager

10/10 Excellent

Karine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2021
Réponse de Erman Ocak le 5 janv. 2022
Dear Guest, Thank you for your extremely positive review and recommendation to future guests! At Pera Palace we pride ourselves on delivering the most memorable of experiences to all of our guests, and I am so pleased you enjoyed everything about your stay. Indeed it is our primary aim to deliver the very highest levels of service, and always so pleasing when a guest takes the time to recognize we have got this correct. I will have great delight in sharing your comments with my colleagues. I do hope we will have pleasure of welcoming you back to Pera Palace in the future. Kind regards, Erman Ocak Assistant Front Office Manager

10/10 Excellent

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home is where the heart is
Always great to be back at the Pera Palace where it is like being home again.
Séjour de 3 nuits en novembre 2021
Réponse de Erman Ocak le 7 déc. 2021
Dear Guest, You have made us exceptionally happy with the way you have shared your feelings, your observations. Thank you! All we strive for at Pera Palace is that our gentle guests from around the world have a memorable time here. It appears we succeeded and literally nothing makes us feel better than knowing this. We are very much looking forward to your return and hoping to welcome you soon. Sincerely, Erman Ocak Assistant Front Office Manager

8/10 Bien

valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel établissement Un lieu magique hors du temps
Séjour de 2 nuits en novembre 2021
Réponse de Ahmet Bayar le 16 nov. 2021
Dear Guest, You have made us exceptionally happy with the way you have shared your feelings, your observations. Thank you! All we strive for at Pera Palace is that our gentle guests from around the world have a memorable time here. It appears we succeeded and literally nothing makes us feel better than knowing this. We are very much looking forward to your return and hoping to welcome you soon. Sincerely, Ahmet Bayar Front Office Manager

10/10 Excellent

Hendrik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pera palace - nice stay
As always, a very nice experience at Pera.
Séjour de 1 nuit en novembre 2021
Réponse de Ahmet Bayar le 16 nov. 2021
Dear Guest, You have made us exceptionally happy with the way you have shared your feelings, your observations. Thank you! All we strive for at Pera Palace is that our gentle guests from around the world have a memorable time here. It appears we succeeded and literally nothing makes us feel better than knowing this. We are very much looking forward to your return and hoping to welcome you soon. Sincerely, Ahmet Bayar Front Office Manager

10/10 Excellent

Elvia Giovani

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 15 nuits en juin 2021
Réponse de Ahmet Bayar le 13 juil. 2021
Dear Mr.Giovani, Thank you for rating us on Hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

2/10 Horrible

Hanane

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2021
Réponse de Ahmet Bayar, Front Office Manager le 19 janv. 2021
Dear Guest, We are truly disappointed to hear that your experience within the Pera Palace Hotel was below your expectation. I would like to outline that your comments are extremely important to us as we contantly strive to provide the best standards to our valuable guest. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Regards, Ahmet Bayar Front Office Manager

10/10 Excellent

Irina

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Un magnifique hôtel avec le personnel à votre écoute et un cadre qui fait rêver !
Séjour de 7 nuits en novembre 2020
Réponse de Ahmet Bayar, Front Office Manager le 14 nov. 2020
Dear Guest, Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experienceOnce again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2020
Réponse de Ahmet Bayar le 20 mars 2020
Dear Guest, Thank you for posting such a positive review on Expedia.com following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

Francois

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Orient Express is back. Meet Agatha Christie
Séjour de 2 nuits en mars 2020
Réponse de Ahmet Bayar le 11 mars 2020
Dear Guest, Thank you for posting such a positive review on Hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

torres

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pera palace
Un cadre exceptionnel le luxe a tout niveau digne d un palace rien à redire
Séjour de 1 nuit en mars 2020
Réponse de Ahmet Bayar le 20 mars 2020
Dear Guest, Thank you for posting such a positive review on Expedia.com following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

patricia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien beau et personnel serviable
Très bel hôtel mais pas le niveau d un Palace. Si nous n avions pas eu de promo on serait déçu. Sinon le personnel est très gentil et à l écoute. Contente d avoir séjourné dans cet endroit mythique
Séjour de 4 nuits en février 2020
Réponse de Ahmet Bayar le 27 févr. 2020
Dear Guest, Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’accueil la propreté l’emplacement de l’hôtel proche de tous
Séjour de 4 nuits en janvier 2020
Réponse de Ahmet Bayar le 19 janv. 2020
Dear Guest, We would like to take this opportunity to thank you for posting a review on Expedia.com with regards to your recent stay at Pera Palace Hotel.I am very pleased to learn that you enjoyed our heritage building, its history and most importantly the well being feeling we are trying to create through our warm welcome since the first moment our guests arrive to the hotel. Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Sincerely, Ahmet Bayar Front Office Manager

10/10 Excellent

Fatiha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour inoubliable !
Lieu mythique avec un excellent service. Les chambres sont spacieuses et confortables avec une belle vue côté corne d’or. Très bon petit déjeuner avec des serveurs souriants et aux petits soin. Le thé de l’après-midi est un must avec un pianiste tout à fait raccord avec le charme du lieu. Et cerise sur le gâteau, l’hôtel qui a reçu des hôtes illustres a eu la bonne idée de transformer la chambre d’Attaturk en musée.
Séjour de 4 nuits en novembre 2019
Réponse de Ahmet Bayar le 4 déc. 2019
Dear Guest, Thank you for posting such a positive review on Hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

Arno, Paris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un hôtel luxueux meublé avec goût et un personnel très prévenant et très disponible.
Séjour de 2 nuits en novembre 2019
Réponse de Ahmat Bayar le 25 nov. 2019
Dear Guest Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel on Expedia.com.First of all I would like to thank you for your continued patronage to Pera Palace Hotel. I am pleased to read that our team was able to manage your expectations and you had an another wonderful holiday with us. Your kind comment about our colleagues especially about is highly appreciated. Positive reviews like yours will always serve as an added motivation to the entire team to maintain the highest level of service at all the times to all our guests. I have shared your comment with the teams and they are very happy to hear that you had a wonderful holiday with us. Once again, thank you for taking the time to post your review on Expedia.com. We look forward to welcoming you back on your return to Pera Palace Hotel . Sincerely Ahmet Bayar Front Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2019
Réponse de Ahmet Bayar le 13 nov. 2019
Dear Guest, Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
each time I visit it gets more and more magical! the staff the food the service GOLD!!!
Séjour de 2 nuits en octobre 2019
Réponse de Ahmet Bayar le 22 oct. 2019
Dear Guest Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel on Expedia.com.First of all I would like to thank you for your continued patronage to Pera Palace Hotel. I am pleased to read that our team was able to manage your expectations and you had an another wonderful holiday with us. Your kind comment about our colleagues especially about is highly appreciated. Positive reviews like yours will always serve as an added motivation to the entire team to maintain the highest level of service at all the times to all our guests. I have shared your comment with the teams and they are very happy to hear that you had a wonderful holiday with us. Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Pera Palace Hotel . Sincerely Ahmet Bayar Front Office Manager

10/10 Excellent

Hendrik

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay at Pera (again)
As always, a very nice stay in this wonderful hotel !
Séjour de 2 nuits en octobre 2019
Réponse de Ahmet Bayar le 19 oct. 2019
Dear Guest, Thank you for posting such a positive review on hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

8/10 Bien

Victor, Paris

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous avons apprécié le rattrapage de la Direction de l’hôtel a été obligée de nous surclasser dans la suite Hemingway du fait qu’il n’y avait plus de chambre correspond à celle réservée et payée. Ayant exigé cela malgré les tentative de banalisation du personnel de la réception nous avons pu obtenir gain de cause. Nous avons noter la très bonne tenue des Equipement de l’hôtel par contre les serviettes mérite d’être changer car totalement défraîchie. Nous conseillons cet établissement mais être vigilant au moment du Check in. Petit regret au restaurant à la terrasse qui est de très bonne qualité sauf que la bouteille de vin blanc commandée est arrivée du comptoir déjà ouverte!
Séjour de 2 nuits en août 2019
Réponse de Ahmet Bayar le 11 août 2019
Dear Guest Thank you for taking the time to tell us about your experience during your stay here at the Pera Palace Hotel. We appreciate your feedback since it helps us improve our service and your experience.I have noted your comment and passed on to the concerned managers to look into it and taking corrective action where required so that we exceed your expectations on your return. Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Ahmet Bayar Front Office Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Séjour de 1 nuit en août 2019
Réponse de Ahmet Bayar le 10 août 2019
Dear Guest, We are truly disappointed to hear that your experience within the Pera Palace Hotel was below your expectation.I would like to outline that your comments are extremely important to us as we contantly strive to provide the best standards to our valuable guest. We would appreciate if you could contact with us, regarding your lost items.Please feel free to reach out to me directly whenever your travel plans bring you back to Istanbul. Sincerely, Ahmet Bayar Front Office Manager

8/10 Bien

CLAUDIE

Les points forts : Propreté, personnel et service, confort de la chambre
Magnifique hôtel
Très agréable séjour,personnel aux petits soins La chambre où nous avons séjourné mérite un entretien car un pan de tapisserie s’est décollé durant la nuit ....
Séjour de 5 nuits en juin 2019
Réponse de Ahmet Bayar le 8 juil. 2019
Dear Guest,We would like to take this opportunity to thank you for posting a review on Hotels.com with regards to your recent stay at Pera Palace Hotel. I am very pleased to read that you enjoyed your stay and acknowledge so many positive elements. Your kind comments are highly appreciated.Thank you once again, for your comments and for your support, and I look forward to welcoming you back to the Pera Palace Hotel in the near future. Sincerely, Ahmet Bayar Front Office Manager

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Le cadre, le cachet La plomberie, l’insonorIsation
Séjour de 3 nuits en juillet 2019
Réponse de Ahmet Bayar le 8 juil. 2019
Dear Guest, Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

hugues

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2019
Réponse de Ahmet Bayar le 22 juin 2019
Dear Guest, Thank you for posting such a positive review on Hotels.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2019
Réponse de Ahmet Bayar le 25 mai 2019
Dear Guest, Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Intérieur typique du début du siècle et belle vue sur le Bosphore
Séjour de 3 nuits en mai 2019
Réponse de Ahmet Bayar le 25 mai 2019
Dear Guest , Thank you for taking the time to share your feedback on Expedia.com.I was delighted to read that you had an enjoyable excursion with Pera Palace Hotel, and that you were pleased with the service and facilities.I am glad to hear that you found our hotel’s strategic location convenient. It is also encouraging for us that you appreciated the fine details in the hotel.Thank you for recommending Pera Palace Hotel and I do hope we will have the pleasure of welcoming you back again in the near future. Sincerely Ahmet Bayar Front Office Manager

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en mai 2019
Réponse de Ahmet Bayar le 14 mai 2019
Dear Guest, Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le seul bémol les chambres donnant sur le boulevard sont trop bruyante avec nous avons demandé un changement de chambre car au départ au 1er étage la vue donnait sur un immeuble en démolition la chambre au 6em étage sous les toit plus claire mais tout aussi bruyante avec un débit d'eau trop faible dommage qu'Expédia ne propose pas les chambre ayant la vue sur le Bosphore
Séjour de 3 nuits en mai 2019
Réponse de Ahmet Bayar le 15 mai 2019
Dear Guest, Thank you for posting such a positive review on Expedia.com, following your recent stay at Pera Palace Hotel.I am particularly pleased that you found the hotel and the services to be exceptional. We appreciate your feedback since it helps us improve our service and your experience.Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Kind regards, Ahmet Bayar Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hotel chargé d'histoire car bâti pour les passagers du Orient Express. Agatha Christie y est restée
Séjour de 4 nuits en avril 2019
Réponse de Ahmet Bayar le 4 mai 2019
Dear Guest, We would like to take this opportunity to thank you for posting a review on Expedia.com with regards to your recent stay at Pera Palace Hotel.I am very pleased to learn that you enjoyed our heritage building, its history and most importantly the well being feeling we are trying to create through our warm welcome since the first moment our guests arrive to the hotel. Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, hopefully in the very near future. Sincerely, Ahmet Bayar Front Office Manager

10/10 Excellent

Antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

8/10 Bien

Mary Lou

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very well known historical hotel. It has been beautifully renovated.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Vincenzo, New York

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Atmospheric historic hotel with unique original style but modern facilities. Excellent service
Séjour de 3 nuits en mai 2024

10/10 Excellent

sameer

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful classy hotel. Well maintained Location is amazing
Séjour de 2 nuits en mai 2024
Réponse de Hotel General Manager Murat Eti le 23 mai 2024
Dear Sameer,Thank you for taking your time to give us your valuable feedback regarding your recent stay.We are pleased to know that you had a wonderful stay in our property by receiving the best service provided by Pera Palace team.We will be sharing your positive comments with all our team members. We are delighted to read that you enjoyed your stay and created some unforgettable moments in Istanbul.We are very much excited and looking forward to welcome you back in near future.Sincerely

8/10 Bien

Joyce

Voyage d’affaires
Les points forts : Personnel et service
Hotel staffs are helpful
Séjour de 4 nuits en mai 2024
Réponse de Hotel General Manager Murat Eti le 13 mai 2024
Thank you for taking time to share your wonderful comments.We are thrilled and very pleased to hear that your stay with Pera Palace was up to your expectations.We are very much looking forward to welcome you back in near future.Best Regards