Avis
7,0
Bien
7,4/10
Propreté
7,0/10
Personnel et service
7,0/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
12 sept. 2021
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 12 nuits en août 2021
Réponse de Online Sales Office le 4 oct. 2021
Dear Jemila, Thank you for your valuable feedback and sharing your experience with us.We apologize for any possible bad experience you may have had. Please contact our Online Sales Team and let us know the details.Best regards.
6/10 Satisfaisant
Oussama
9 août 2021
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Oussama
Séjour de 2 nuits en août 2021
Réponse de Online Sales Office le 4 oct. 2021
Nous nous excusons pour tout inconvénient de l'extérieur. Nous y travaillons avec précision. Votre retour nous est très précieux et nous aimerions vous accueillir à nouveau dans notre hôtel. Salutations.
6/10 Satisfaisant
Ines
5 juil. 2021
Les points forts : Propreté et personnel et service
Ines
Séjour de 3 nuits en juin 2021
Réponse de Yunus le 6 juil. 2021
Dear guest, thank you for choosing us for your stay. We would be happy for you to contact us for any negative experience you may have had, because you have given 6 points. We care your feedback and comments for improve our service.Best regards.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
23 mai 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en mai 2021
Réponse de Online Sales Manager le 1 juin 2021
Cher invité précieux,
Nous apprécions beaucoup vos commentaires concernant votre séjour dans notre hôtel.
C'est toujours un plaisir de recevoir des commentaires positifs, que ces commentaires positifs nous motivent.
Nous partagerons vos commentaires avec notre équipe.
8/10 Bien
Mohamed Vall
4 mai 2021
Mohamed Vall
Séjour de 1 nuit en avril 2021
Réponse de Rana Temelturk le 15 mai 2021
Dear Mohamed Vall,
Thank you very much for choosing our hotel for your stay. We also thank you very much for taking your time and your feedback.
We will be happy to host you at our hotel again
Best regards
8/10 Bien
Naima
Voyage en famille
23 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confortable
Naima
Séjour de 1 nuit en octobre 2019
Réponse de siran le 2 nov. 2019
We would like to thank you for your nice thoughts and we would always like to welcome you in our hotel. Online Department
4/10 Médiocre
CHRISTOPHE
2 juil. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel mediocre
CHRISTOPHE
Séjour de 4 nuits en juin 2019
8/10 Bien
kadir, france
1 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kadir
Séjour de 4 nuits en avril 2018
6/10 Satisfaisant
Voyageur vérifié
29 avr. 2018
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel
Voyageur vérifié
Séjour de 5 nuits en avril 2018
8/10 Bien
robert, MONTBRISON
28 juin 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel Agréable , très bien situé, très bon accueil
robert
2/10 Horrible
Marie, Paris
11 mai 2015
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So disappointing! staff Unpleasant !
Marie
4/10 Médiocre
Voyageur vérifié
17 oct. 2012
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
2/10 Horrible
Fahareen
24 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fahareen
Séjour de 2 nuits en mai 2024
2/10 Horrible
Fahareen
Voyage en famille avec de jeunes enfants, Voyage en groupe
24 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fahareen
Séjour de 4 nuits en mai 2024
10/10 Excellent
Samira
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Samira
Séjour de 3 nuits en février 2024
Réponse de Golden Age le 26 févr. 2024
Dear Samira,Thank you for your glowing review! We are thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied are our top priorities, and we're delighted that we succeeded in meeting your expectations.Your positive feedback about our facilities and services means a lot to us, and we truly appreciate you taking the time to share your experience. It was a pleasure having you as our guest.We're always here to ensure you have a memorable and enjoyable stay with us.Warm regards,Guest Relations ExecutiveEbru
10/10 Excellent
Natalia
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Natalia
Séjour de 1 nuit en février 2024
Réponse de Golden Age le 26 févr. 2024
Dear Natalia,Thank you for your glowing review! We are thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied are our top priorities, and we're delighted that we succeeded in meeting your expectations.Your positive feedback about our facilities and services means a lot to us, and we truly appreciate you taking the time to share your experience. It was a pleasure having you as our guest.We're always here to ensure you have a memorable and enjoyable stay with us.Warm regards,Guest Relations ExecutiveEbru
10/10 Excellent
Özlem
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Özlem
Séjour de 1 nuit en février 2024
Réponse de Yunus le 8 févr. 2024
Dear Özlem,Thank you for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a fantastic experience with us.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay in the future.Best regards,Management Team
10/10 Excellent
Abdullah
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and comfort stay
Abdullah
Séjour de 1 nuit en février 2024
Réponse de Burak le 7 févr. 2024
Dear Abdullah,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our location excellent, close to the square and public transportation. It's delightful to know that you enjoyed the variety and taste of our breakfast, and we're grateful for your kind words about our friendly and helpful staff.We're glad you had a clean and comfortable stay, and that you enjoyed the pleasant pool area. Your satisfaction is our priority, and we look forward to welcoming you back for another delightful experience.Best regards,
10/10 Excellent
Steven
Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Réponse de Burak le 7 févr. 2024
Dear Steven,Thank you for your wonderful review! We are delighted to hear that you had a blasting experience during your stay at our hotel. It's fantastic to know that you enjoyed the location, the welcoming fruit plate, complimentary tea time, and the array of options available.We appreciate your kind words about our friendly staff and fast check-in process. It was a pleasure having you as our guest, and we look forward to the opportunity of welcoming you back for another great stay!Best regards,
10/10 Excellent
Muhanna
Voyage d’affaires
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Stay
Muhanna
Séjour de 2 nuits en janvier 2024
Réponse de Burak le 7 févr. 2024
Thank you so much for your glowing review! We are thrilled to hear that your stay at Golden Age Hotel was nothing short of amazing. It's wonderful to know that our perfect location, kind and helpful staff, delicious breakfast, and overall value for money exceeded your expectations.Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay!Best regards,
10/10 Excellent
Saad
Voyage en famille avec de jeunes enfants
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saad
Séjour de 2 nuits en janvier 2024
Réponse de Burak le 7 févr. 2024
Dear Saad,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our well-placed location, proximity to transport links, great amenities, and the wide variety of food options. Our team strives to be helpful, and we're glad to see that reflected in your experience.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Best regards,
6/10 Satisfaisant
Munder
Voyage en famille
30 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Munder
Séjour de 2 nuits en décembre 2023
Réponse de golden age hotel le 31 déc. 2023
HelloPlease apologize for the inconvenience you are experiencing. We will be happy to welcome you better next time you come.
10/10 Excellent
gülay
Voyage d’affaires
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gülay
Séjour de 1 nuit en décembre 2023
Réponse de Burak le 28 déc. 2023
Dear Gülay,Thank you for your wonderful reviews! We are delighted to learn that you enjoyed your stay with us and that you found our hotel a pleasant experience. Your kind words are greatly appreciated and we are delighted to have met your expectations.Our team is dedicated to providing excellent service and your satisfaction is our top priority. We look forward to welcoming you again in the future, and if you have any specific requests or additional comments, please do not hesitate to share them with us.Sincerely,
10/10 Excellent
Mohammad
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohammad
Séjour de 1 nuit en décembre 2023
Réponse de Burak le 28 déc. 2023
Dear Mohammad,Thank you for your wonderful reviews! We are delighted to learn that you enjoyed your stay with us and that you found our hotel a pleasant experience. Your kind words are greatly appreciated and we are delighted to have met your expectations.Our team is dedicated to providing excellent service and your satisfaction is our top priority. We look forward to welcoming you again in the future, and if you have any specific requests or additional comments, please do not hesitate to share them with us.Sincerely,
4/10 Médiocre
Aydin
Voyage en groupe
14 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Aydin
Réponse de Guest Relations le 15 déc. 2023
Sehr geehrter Gast,Wir danken Ihnen für Ihr Feedback und bedauern zutiefst, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Es tut uns leid zu hören, dass Sie Probleme mit dem Zustand der Zimmer, insbesondere im Bad, hatten. Ihre Anmerkungen sind wichtig für uns, um notwendige Verbesserungen vorzunehmen.Wir freuen uns, dass Sie unsere Mitarbeiter als nett und hilfsbereit empfunden haben und dass das Frühstück für Sie in Ordnung war. Ihre positiven Kommentare in diesem Zusammenhang sind geschätzt.Wir nehmen Ihre Anmerkungen sehr ernst und werden sicherstellen, dass die notwendigen Maßnahmen ergriffen werden, um die von Ihnen genannten Probleme zu beheben.Wir hoffen, dass Sie uns eine weitere Gelegenheit geben, Sie in Zukunft besser zu bedienen. Wir sind bestrebt, unseren Service kontinuierlich zu verbessern.Vielen Dank für Ihr Verständnis und Ihre ehrliche Rückmeldung.Mit freundlichen Grüßen,
8/10 Bien
Okan
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel
Okan
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations le 5 déc. 2023
Dear Okan Göçmen,Thank you for your good reviews! We are delighted to learn that you enjoyed your stay with us and that you found our hotel a pleasant experience. Your kind words are greatly appreciated and we are delighted to have met your expectations.Our team is dedicated to providing excellent service and your satisfaction is our top priority. We look forward to welcoming you again in the future, and if you have any specific requests or additional comments, please do not hesitate to share them with us.Sincerely,Guest Relations ExecutiveKubra Kaya
10/10 Excellent
Mohammad
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohammad
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 24 nov. 2023
Dear Mohammad Farsani,Thank you for your kind reviews! We appreciate your feedback and look forward to serving you again in the future. If you have any further comments or requests, please feel free to share them with us.Warm regards,Guest Relations ExecutiveKubra Kaya
10/10 Excellent
Sevim
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sevim
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 22 nov. 2023
Dear Sevim Gunes,We appreciate your kind words and look forward to welcoming you back on your next visit. If you have any specific preferences or requests for your future stays, please don't hesitate to let us know. Thank you for choosing our hotel, and we can't wait to host you again!,Best RegardsGuest Relations ExecutiveKubra Kaya
2/10 Horrible
WAEL JAMAL
19 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
WAEL JAMAL
Séjour de 3 nuits en novembre 2023
Réponse de Kübra Kaya le 21 nov. 2023
Dear JAMAL,Thank you for your feedback, and we appreciate your taking the time to share your thoughts. We noticed you gave a rating of 1, and we would like to understand more about the specific aspect that led to this score. Your detailed input will assist us in addressing any concerns and improving our services.Please feel free to provide more information about the areas where we fell short, or if you prefer, you can contact us directly to discuss your experience in more detail. Your satisfaction is our top priority, and we are committed to making things right.We value your feedback and hope to have the opportunity to better serve you in the future.Best regards,Guest Relations Department
10/10 Excellent
Mohammad
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohammad
Séjour de 1 nuit en novembre 2023
Réponse de golden age hotel le 11 nov. 2023
HelloFirst of all, thank you for choosing our hotel. Making our guests happy is very important to us. We would be happy to welcome you again in our hotel.
10/10 Excellent
m.a.
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
m.a.
Séjour de 4 nuits en octobre 2023
Réponse de Guest Relations le 2 nov. 2023
Dear M. A. Desai,Thank you for your good reviews! We are thrilled to hear that you enjoyed your stay with us and found our hotel to be a pleasant experience. Your kind words are greatly appreciated, and we are delighted to have met your expectations.Our team is dedicated to providing excellent service, and your satisfaction is our utmost priority. We look forward to welcoming you back in the future, and if you have any specific requests or further feedback, please feel free to share them with us.Warm regards,Guest Relations ExecutiveKubra Kaya
10/10 Excellent
Mohammad
Voyage d’affaires
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experiencd
Mohammad
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations le 31 oct. 2023
Dear Mohammad Farsani,Thank you for your kind reviews! We appreciate your feedback and look forward to serving you again in the future. If you have any further comments or requests, please feel free to share them with us.Warm regards,Guest Relations ExecutiveKubra Kaya
10/10 Excellent
Ali
Voyage d’affaires
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ali
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations le 30 oct. 2023
Dear Mr Ali,It's wonderful to hear that you had such a unique and exceptional experience at the hotel! The historical charm, museum-like atmosphere, and the exquisite breakfast all contributed to your enjoyable stay. The sculptures and paintings on the hotel's floors adding to the ambiance is truly special, making you feel like you were in a museum. We appreciate your kind words and are thrilled that you had such a memorable experience. We look forward to welcoming you back in the future for another remarkable stay!Guest Relations ExecutiveKubra KAYA
10/10 Excellent
Yunus
Voyage d’affaires
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Certainly, a shorter title: Great Stay, Staff!
Yunus
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Department le 28 oct. 2023
Dear Yunus,We sincerely appreciate your kind words and detailed feedback about your recent stay at our hotel. We are thrilled to hear that you were thoroughly impressed with your experience.It's great to know that you enjoyed our delightful breakfast with a wide variety of options, and that the open-air pool added to the relaxation and refreshment of your stay. However, we are most pleased to learn that the warmth and friendliness of our staff left a lasting impression and made you feel right at home. Providing exceptional hospitality is our top priority, and we are delighted that we could make your stay memorable.If you have any further comments or if there's anything else we can do to make your future visits even more enjoyable, please do not hesitate to share. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,KÜBRA KAYA
6/10 Satisfaisant
Husham
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Husham
Séjour de 3 nuits en octobre 2023
Réponse de özlem le 9 oct. 2023
We apologize for the situation you experienced. But it's not something we can do either.
8/10 Bien
suliman
Voyage en groupe, Voyage d’affaires
30 sept. 2023
suliman
Séjour de 1 nuit en septembre 2023
Réponse de özlem le 2 oct. 2023
We will be happy to welcome you again in our hotel.
10/10 Excellent
Valery
Voyage d’affaires
31 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Valery
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Executive. le 6 juin 2023
Dear Guest, Greetings from Golden Age Hotel Istanbul! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ayşe Nur HASSANIEN
10/10 Excellent
Mike
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en mai 2023
Réponse de Guest Relations Executive Ayşe Nur Hassanıen le 6 juin 2023
Dear Guest, Thank you very much for choosing Golden Age Hotel Istanbul for your accommodation. We are delighted to hear that you had a positive experience at Golden Age Hotel Istanbul . Our team would like to express our gratitude for your positive comments and we hope to have the chance to welcome you back at Golden Age Hotel Istanbul in the nearest future. With Kind Regards
10/10 Excellent
Kamran
12 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kamran
Séjour de 7 nuits en mars 2023
Réponse de Guest Relation Executive le 18 avr. 2023
Dear Kamran,Thank you for appreciating the hard work and dedication of our team! We will definitely share your comment with them. We strive to provide the best possible service to our guests and their satisfaction is our reward. We look forward to serving you in the future. Best regards,
8/10 Bien
Hans, Wien
Voyage en groupe
20 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hans
Séjour de 2 nuits en février 2023
Réponse de Yunus KURBAN Online Sales Manager le 22 févr. 2023
Dear Hans,Thank you for your positive review. Our staff were thrilled to hear your kind words! We appreciate your feedback and hope to see you again soon. Best regards,
4/10 Médiocre
Bradley
15 févr. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Bradley
Séjour de 4 nuits en février 2023
Réponse de Yunus KURBAN Online Sales Manager le 17 févr. 2023
Dear Bradley,Thank you for reviewing your stay. I am truly sorry to know that you experienced some issues, rest assured that if you are planning to visit us again this matter will not occur again and we will do our utmost to guarantee you have a better experience. We hope we can have the honour to welcoming you back. With kind regards,
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
1 févr. 2023
Les points forts : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en janvier 2023
Réponse de Yunus KURBAN Online Sales Manager le 17 févr. 2023
Dear Guest,Thank you for choosing to stay at Golden Age Hotel Istanbul and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back.With sincere regards,
2/10 Horrible
Faeda
Voyage en famille
13 janv. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Faeda
Réponse de Yunus KURBAN Online Sales Manager le 17 févr. 2023
Dear Faeda,We thank you for taking the time to share your review. We can assure you that the service you receive is not indicative of the quality we aim for. Please be assured further training will be implemented with the team. Hopefully you'll visit us again on your next trip. Yours sincerely,
10/10 Excellent
Miray
2 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miray
Réponse de Yunus KURBAN Online Sales Manager le 17 févr. 2023
Dear Miray,Thank you for choosing us to be your home away ! We try hard to provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future. Sincerely,
8/10 Bien
Ahmad
24 déc. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
5 nights in corner suite
Ahmad
Séjour de 5 nuits en décembre 2022
Réponse de Yunus KURBAN Online Sales Manager le 17 févr. 2023
Dear Guest,Thank you very much for your kind rating. We were truly pleased to hear that you enjoyed room, location, service, staff and price. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Golden Age Hotel Istanbul.With Best Regards,
8/10 Bien
Ahmad
22 déc. 2022
Ahmad
Séjour de 1 nuit en décembre 2022
Réponse de Yunus KURBAN Online Sales Manager le 17 févr. 2023
Dear Ahmad,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Golden Age Hotel Istanbul! We truly hope your next stay with us is just around the corner.Kind regards,
8/10 Bien
Ahmad
20 déc. 2022
Ahmad
Séjour de 1 nuit en décembre 2022
Réponse de yunus KURBAN Online Sales Manager le 17 févr. 2023
Dear Ahmad,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Golden Age Hotel Istanbul! We truly hope your next stay with us is just around the corner.Kind regards,
10/10 Excellent
SAMI
17 déc. 2022
SAMI
8/10 Bien
Ayham, Gaziantep
Voyage en famille avec de jeunes enfants
11 déc. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ayham
Séjour de 3 nuits en décembre 2022
4/10 Médiocre
habib
Voyage en couple
29 nov. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement