Hall

Avis sur DoubleTree by Hilton Istanbul Esentepe

5 out of 5
DoubleTree by Hilton Istanbul Esentepe
Büyükdere Cd. No:117, Gayrettepe-Sisli, Istanbul, Istanbul

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 259 avis sur 430." "
Note des voyageurs de 8 (Bien), d’après 109 avis sur 430." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 430." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 430." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 430." "

8,8/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Ilker

Séjour de 2 nuits en avril 2023
Réponse de Inan Dogan - General Manager le 27 mai 2023
Dear Ilker,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel très cher par rapport à la qualité espérée
Séjour de 5 nuits en septembre 2022
Réponse de Hasan Sevinc - Front Office Manager le 16 nov. 2022
Dear Valuable Guest,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Hasan SevincFront Office Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable
Hôtel agréable. Le personnel est tres attentionné et adorable. Literie tres confortable. Chambre propre. Ayant déjà fait plusieurs hôtel sur Istanbul celui ci est tres tres bien insonorisé malgré la circulation. Les plats du restaurant sont aussi tres bon et varié.
Séjour de 2 nuits en septembre 2022
Réponse de Hasan Sevinc - Front Office Manager le 29 nov. 2022
Dear Valuable Guest,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Hasan SevincFront Office Manager

8/10 Bien

Zaki

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2022
Réponse de Hasan Sevinc - Front Office Manager le 29 nov. 2022
Dear Zaki,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Hasan SevincFront Office Manager

10/10 Excellent

Jean-Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour d’affaires de 3 nuits
Très bon séjour dans cet hôtel d’affaires que j’ai déjà fréquenté dans le passé. Le niveau de confort, de propreté et de service est toujours au top. Un point négatif: peu de chaînes de TV internationales occidentales et pas de chaîne française disponible, vraiment frustrant ☹️
Séjour de 3 nuits en janvier 2022
Réponse de Emre DOGU - Duty Manager le 31 janv. 2022
Dear Mr Jean Paul, Greetings from Doubletree by Hilton Istanbul Esentepe Thank you for choosing to stay with us. Our guests’ satisfaction is always paramount important to us and we are sorry to hear your dissatisfaction, your feedbacks were well noted for improvement. We wish to have you again, Kind Regards,

10/10 Excellent

Ramazan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de Inan Dogan- General Manager le 31 août 2021
Dear Ramazan, Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your kind comments have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards, Inan Dogan General Manager

8/10 Bien

Evrim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2021
Réponse de Inan Dogan- General Manager le 7 juil. 2021
Sayın Evrim, Geri bildiriminiz için teşekkür ederiz. DoubleTree by Hilton İstanbul Esentepe personeli, memnuniyetinizle gurur duymaktadır, geri bildiriminiz ekiple paylaşılmıstır. Umarım seyahatleriniz sizi tekrar İstanbul'a getirir. Saygılarımla İnan Doğan Genel Müdür

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2021
Réponse de Inan Dogan- General Manager le 3 juin 2021
Dear Guest, Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and survey results have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards, Inan Dogan General Manager

8/10 Bien

Dany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne hôtel confortable
Séjour de 2 nuits en avril 2021
Réponse de Inan Dogan - General Manager le 21 avr. 2021
Dear Dany, Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your kind comments have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards,

8/10 Bien

Voyageur vérifié

Séjour de 6 nuits en mars 2021
Réponse de Inan Dogan - General Manager le 1 mai 2021
Dear Our Guest, Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your kind comments have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards,

10/10 Excellent

Abdelkrim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour affaire isambul
Superbe accueil très bon niveau d'anglais, personnel très serviable. Les lit sont très confortable et l'hôtel est tres bien équipé. Je recommande.
Séjour de 3 nuits en février 2021
Réponse de Inan Dogan - General Manager le 27 févr. 2021
Dear Abdelkrim, Thank you for your valuable feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your kind comments have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards,

10/10 Excellent

Fabienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2021
Réponse de Inan Dogan - General Manager le 29 janv. 2021
Dear Fabienne, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care.Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Kind Regards

8/10 Bien

Voyageur vérifié

Séjour de 10 nuits en décembre 2020
Réponse de Inan Doğan- General Manager le 24 janv. 2021
Dear Our Guest, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Un très belle hotel avec de super chambre, la salle de bain sublime. Tout est nickel, petit bémol avec le personnel pas beaucoup chaleureux et pour des rooms service commandé tout les jours il y a toujours un oublis.. Même l'ambiance de l'hôtel n'est pas top à cause du covid je pense c'est dommage..
Séjour de 7 nuits en décembre 2020
Réponse de Inan Doğan - General Manager le 24 janv. 2021
Dear Our Guest, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future.

8/10 Bien

Rachid

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2020
Réponse de Inan Dogan - General Manager le 26 déc. 2020
Dear Rachid, Once again I would like to thank you for choosing the Doubletree by Hilton Istanbul Esentepe for your recent stay in Istanbul and hope that you experienced genuine hospitality from our team members and that we really cared for you. We look forward to welcoming you back again soon. Kind regards

8/10 Bien

Jessica

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2020
Réponse de Emre Dogu - Duty Manager le 14 oct. 2020
Dear Our Guest, Thank you for your feedback on our Guest Satisfaction Survey. We appreciate the time you took to share your experience with us. Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Your survey results and kind comments are shared with the team. I hope that your travels will bring you back to Istanbul again and we hope to welcome you back soon. Best Regards

10/10 Excellent

Khaled

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Séjour de 4 nuits en février 2020
Réponse de Emre Dogu-Duty Manager le 27 mars 2020
Değerli Misafriimiz, Öncelikle zaman ayırıp DoubleTree by Hilton Istanbul Esentepe deneyimlerinizi puanladığınız için teşekkür ederiz. Sizlerin memnun olarak otelimizden ayrılmış olduğunuzu tespit etmiş olmaktan dolayı mutlu olduğumuzu belirtmek isteriz. Bir daha ki Istanbul seyahatinizde sizleri ağırlamaktan mutluluk duyacağız Saygılarımla Emre Dogu Duty Manager

10/10 Excellent

Jean-Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour professionnel agréable
Très bon Hôtel pour séjour affaires. Personnel serviable, aimable et compétent. Hôtel très propre, chambre confortable et bon petit déjeuner buffet.
Séjour de 2 nuits en février 2020
Réponse de İnan Doğan - General Manager le 19 févr. 2020
Dear Jean Paul Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your kind comments have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards,

10/10 Excellent

Ahlame

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT SEJOUR ISTANBUL EST MAGIQUE ET CET HOTEL EST TRES AGREABLE PERSONNEL AU SOIN TOUT ETAIT GENIALE
Séjour de 2 nuits en janvier 2020
Réponse de Inan Dogan - General Manager le 15 janv. 2020
Dear Ahlame, Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your kind comments have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2019
Réponse de Inan Dogan / General Manager le 19 oct. 2019
Dear Guest, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Inan Dogan General Manager

10/10 Excellent

Emine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande
Hôtel très propre et très confortable. Personnel serviable
Séjour de 6 nuits en septembre 2019
Réponse de Inan Dogan / General Manager le 19 oct. 2019
Dear Emine, Dear Guest, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Inan Dogan General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2019
Réponse de Inan Dogan / General Manager le 2 oct. 2019
Dear Guest, Warm Greetings from DoubleTree by Hilton Istanbul Esentepe. Firstly, we would like to thank you for choosing to stay with us, during your recent visit to Istanbul. We are really glad to hear that you had an enjoyable stay with us and you were happy with the services you received. Thank you very much for taking the time to share your nice comments and looking forward to welcoming you back in the nearest future. Best Regards Inan Dogan General Manager

10/10 Excellent

Khaled

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trés bien
Séjour de 14 nuits en août 2019
Réponse de Emre Dogu / Duty Manager le 3 sept. 2019
Dear Mr Khaled, Firstly Thank you take your time to share DoubleTree by hilton Istanbul Esentepe experience. We are targeting to catch %100 guest satisfation. By the that survey we are very happy to achieve that. We are looking forward to accomodate again here in future. Best Regards Best

10/10 Excellent

Ramin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Most of all I liked the staff at this hotel. Very professional, helpful, nice and courteous. Hotel lobby wasn't very well designed to spend time at. There is not much to do around the hotel and one should walk about 20 minutes to reach some good locations. There is a mall very close to the hotel that can be helpful in case of emergency needs or shopping for leaisure.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Vahid

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff!
Séjour de 7 nuits en mai 2024
Réponse de Inan Dogan General Manager le 22 mai 2024
Dear Vahid ,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely

8/10 Bien

Amir

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a nice and luxury hotel in the central European side of Istanbul. There are tons of restaurants in the area. But the hotel looks at a major intersection of a busy bridge. Once you step outside you can smell the strong smog and the rooms overlooking the front of the hotel are noisy even with windows closed. Breakfast is acceptable. Gym is nice and useable.
Séjour de 2 nuits en mai 2024
Réponse de DOGUKAN BAYAR ASSISTANT FRONT OFFICE MANAGER le 16 mai 2024
Dear Mr Amir,Thank you for your feedback , We appreciate the time you took to share your experience with us.We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future.

10/10 Excellent

Beste

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Inan Dogan - General Manager le 7 mai 2024
Değerli Misafirimiz Beste Hanım,Doubletree by Hilton İstanbul Esentepe'de harika bir konaklama geçirdiğinizi duymaktan çok memnunuz. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz.Doubletree by Hilton İstanbul Esentepe'yi tercih ettiğiniz için tekrar teşekkür eder, ekibimizle birlikte sizleri tekrar ağırlamayı temenni ederiz.Saygılarımla,Inan DoğanGenel Müdür

10/10 Excellent

Apig Jay

Séjour de 2 nuits en avril 2024

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Inan Dogan - General Manager le 30 avr. 2024
Dear Patricia,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Inan Dogan - General Manager le 25 avr. 2024
Dear David,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager

10/10 Excellent

Atila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Inan Dogan - General Manager le 28 févr. 2024
Değerli Misafirimiz Atilla Bey,Doubletree by Hilton İstanbul Esentepe'de harika bir konaklama geçirdiğinizi duymaktan çok memnunuz. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz.Doubletree by Hilton İstanbul Esentepe'yi tercih ettiğiniz için tekrar teşekkür eder, ekibimizle birlikte sizleri tekrar ağırlamayı temenni ederiz.Saygılarımla,İnan DoğanGenel Müdür

10/10 Excellent

habip

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Mükemmel
Séjour de 1 nuit en février 2024
Réponse de Inan Dogan - General Manager le 22 févr. 2024
Değerli Misafirimiz Habip Bey,Öncelikle Doubletree by Hilton İstanbul Esentepe'de konaklamayı tercih ettiğiniz ve zaman ayırıp değerli görüşlerinizi ilettiğiniz için çok teşekkür ederiz. Olumlu geri bildirimler duymak özellikle de sizin gibi değerli misafirlerimizden, bizleri her zaman onure etmiştir! Sizleri memnun eden son konaklama deneyiminiz ile ilgili güzel yorumlarınız tüm departmanlarla paylaşılmıştır. Bu değerli yorumlar, hizmetlerimizi iyileştirmeye devam etmenin ve hizmet mükemmelliğini sağlayıp, sürdürmenin en önemli aracı ve tek yoludur. Bu harika geri bildiriminiz için tekrar çok teşekkür eder ve yakın gelecekte sizi Doubletree by Hilton İstanbul Esentepe'de ekibimizle birlikte ağırlamayı dileriz.Saygılarımla İnan DoğanGeneral Manager

6/10 Satisfaisant

Enrico

Les points forts : Propreté et personnel et service
Okay for business travellers, not tourists.
Disappointing spa, the pool was cold and the Turkish bath had a weird smell. The room was okay, view was pretty average and the hotel isn’t so far away from the tourist areas. Free warm cookie on reception was a nice touch though.
Séjour de 7 nuits en novembre 2023
Réponse de Doğukan BAYAR le 19 févr. 2024
Dear Enrico, Warm Greetings from DoubleTree by Hilton Istanbul Esentepe. Firstly, we would like to thank you for choosing to stay with us, during your visit to Istanbul.Our guests’ satisfaction is always paramount important to us and we are sorry to hear your dissatisfaction about spa area.We would like to thank you for all feedbacks, it is indeed very important tool to improve our services and facilities further. They are well noted to improve them. We hope that you will allow us another chance in the nearest future to be of service to you to provide a better experience. We do look forward to have you as our guest again and please let me know if I can be of assistance to you. Best Regards

8/10 Bien

mustafa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Doğukan BAYAR le 19 févr. 2024
Değerli Misafirimiz,Öncelikle Doubletree by Hilton İstanbul Esentepe otelimizde sizleri ağırlayabildiğimiz için çok mutluyuz.Konaklamanızdan memnun kaldığınızı, tesisimizden ve ekibimizin misafirperver hizmetinden etkilendiğinizi görmekten mutluluk duyduk.Geri bildiriminiz için çok teşekkür eder, sizi yakın gelecekte Doubletree by Hilton İstanbul Esentepe'de tekrar ağırlamayı umarız.Saygılarımla,

8/10 Bien

Xinfang

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
房间非常大,比我以前入住的酒店房间都大,卫生间很漂亮,空调好用,早餐在西餐的酒店里面算丰富的了……
Séjour de 6 nuits en février 2024
Réponse de Doğukan BAYAR le 19 févr. 2024
Dear Xinfang ,First of all, we are delighted to have been able to host you hotel, Doubletree by Hilton Istanbul Esentepe.We are pleased to read that you had enjoyed your stay and you were impressed with our facilities and hospitable service of our team. We highly appreciate your wonderful feedback, and we hope welcome you back here at the Doubletree by Hilton Istanbul Esentepe in the near future.King Regards,

10/10 Excellent

Murat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gayet güzeldi.
Herşey çok güzel.. gayet temiz hotel ama bir tek problem bar o da ufak bir problem mini dolaplar bomboş.
Séjour de 1 nuit en février 2024

10/10 Excellent

Aydan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 7 févr. 2024
Değerli Misafirimiz AYdan Hanım,Doubletree by Hilton İstanbul Esentepe'de harika bir konaklama geçirdiğinizi duymaktan çok memnunuz. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz.Doubletree by Hilton İstanbul Esentepe'yi tercih ettiğiniz için tekrar teşekkür eder, ekibimizle birlikte sizleri tekrar ağırlamayı temenni ederiz.Saygılarımla,İnan Doğan Genel Müdür

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Inan Dogan - General Manager le 7 févr. 2024
Değerli Misafirimiz,Doubletree by Hilton İstanbul Esentepe'de harika bir konaklama geçirdiğinizi duymaktan çok memnunuz. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz.Doubletree by Hilton İstanbul Esentepe'yi tercih ettiğiniz için tekrar teşekkür eder, ekibimizle birlikte sizleri tekrar ağırlamayı temenni ederiz.Saygılarımla,Inan Dogan Genel Müdür

8/10 Bien

Cleiton

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Nice hotel , very clean . Ar conditioner was not working , the room was very hot . I asked the service to fix it and that was taking so long . I have hard time to sleep at 2 second nights because the room temperature, it’s was stressful for me and my wife because we have my little bay together with us . She’s can’t sleep as well, the room was very uncomfortable.
Séjour de 5 nuits en janvier 2024
Réponse de Inan Dogan - General Manager le 7 févr. 2024
Dear Cleiton,Thank you for choosing to stay at the Doubletree by Hilton Istanbul Esentepe and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent all the mentioned matters from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Best RegardsInan Dogan General Manager

10/10 Excellent

Cafer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mükemmel
Guler yuzlu personeli ve temizliği ilgi ve alakaları cok iyidi tekrar gitmeyi düsünüyoruz.
Séjour de 2 nuits en janvier 2024
Réponse de Inan Dogan - General Manager le 2 févr. 2024
Değerli Misafirimiz Cafer,Öncelikle Doubletree by Hilton İstanbul Esentepe'de konaklamayı tercih ettiğiniz ve zaman ayırıp değerli görüşlerinizi ilettiğiniz için çok teşekkür ederiz. Olumlu geri bildirimler duymak özellikle de sizin gibi değerli misafirlerimizden, bizleri her zaman onure etmiştir! Sizleri memnun eden son konaklama deneyiminiz ile ilgili güzel yorumlarınız tüm departmanlarla paylaşılmıştır. Bu değerli yorumlar, hizmetlerimizi iyileştirmeye devam etmenin ve hizmet mükemmelliğini sağlayıp, sürdürmenin en önemli aracı ve tek yoludur. Bu harika geri bildiriminiz için tekrar çok teşekkür eder ve yakın gelecekte sizi Doubletree by Hilton İstanbul Esentepe'de ekibimizle birlikte ağırlamayı dileriz.Saygılarımla Inan DoganGenel Müdür

10/10 Excellent

MUZAFFER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 2 févr. 2024
Değerli Misafirimiz Muzaffer,Doubletree by Hilton İstanbul Esentepe'de harika bir konaklama geçirdiğinizi duymaktan çok memnunuz. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz.Doubletree by Hilton İstanbul Esentepe'yi tercih ettiğiniz için tekrar teşekkür eder, ekibimizle birlikte sizleri tekrar ağırlamayı temenni ederiz.Saygılarımla,Inan Dogan Genel Müdür

10/10 Excellent

AYDIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 2 févr. 2024
Dear Aydin,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager

10/10 Excellent

Yusuf

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Inan Dogan - General Manager le 23 janv. 2024
Değerli Misafirimiz Yusuf BEy,Doubletree by Hilton İstanbul Esentepe'de harika bir konaklama geçirdiğinizi duymaktan çok memnunuz. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz.Doubletree by Hilton İstanbul Esentepe'yi tercih ettiğiniz için tekrar teşekkür eder, ekibimizle birlikte sizleri tekrar ağırlamayı temenni ederiz.Saygılarımla,Inan Dogan General Manager

10/10 Excellent

Osnam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 7 nuits en janvier 2024
Réponse de Inan Dogan - General Manager le 23 janv. 2024
Dear Osnam, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager

10/10 Excellent

Zeynep

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mükemmel konfor
Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 23 janv. 2024
Değerli Misafirimiz Zeynep Hanım,Öncelikle Doubletree by Hilton İstanbul Esentepe otelimizde sizleri ağırlayabildiğimiz için çok mutluyuz.Konaklamanızdan memnun kaldığınızı, tesisimiz konforundan etkilendiğinizi görmekten mutluluk duyduk.Harika geri bildiriminiz için çok teşekkür eder, sizi yakın gelecekte Doubletree by Hilton İstanbul Esentepe'de tekrar ağırlamayı umarız.Saygılarımla,İnan Doğan General Manager

10/10 Excellent

SATOSHI

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 15 janv. 2024
Dear Satoshi,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager

10/10 Excellent

Fuat

Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 15 janv. 2024
Değerli Misafirimiz Fuat Bey,Doubletree by Hilton İstanbul Esentepe'de harika bir konaklama geçirdiğinizi duymaktan çok memnunuz. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz.Doubletree by Hilton İstanbul Esentepe'yi tercih ettiğiniz için tekrar teşekkür eder, ekibimizle birlikte sizleri tekrar ağırlamayı temenni ederiz.Saygılarımla,İnan Doğan Genel Müdür

10/10 Excellent

Esat

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
İlk ziyaret
Merhaba iş için gittiğimde kalabileceğim yeni evim. Temiz, sakin ve merkezi. Teşekkürler.
Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 15 janv. 2024
Değerli Misafirimiz Esat Bey,Son konaklamanızın ardından değerli vaktinizi bizler için ayırıp görüşlerinizi bizimle paylaştığınız için teşekkür ederiz.Öncelikle sizleri otelimizde ağırlamaktan büyük mutluluk duyduk! Nazik yorumlarınızı okumak bizim için gerçek bir zevkti. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz. En kısa zamanda sizleri tekrar Doubletree by Hilton İstanbul Esentepe'de ağırlamayı umuyoruz.Saygılarımlaİnan DoğanGenel Müdür

10/10 Excellent

Zeynep

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mükemmel bir konumda konforlu misafirlik
Oğlum için kiralık bir yer aramak maksadıyla cok kısa süreli bir konaklama yaptım. Herşey çok özenli ve konforlu idi. Temizlik, ikramlar, konum herşey çok iyi. Tüm aile çok memnun kaldık.
Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 15 janv. 2024
Değerli Misafirimiz Zeynep Hanım,Öncelikle Doubletree by Hilton İstanbul Esentepe'de konaklamayı tercih ettiğiniz ve zaman ayırıp değerli görüşlerinizi ilettiğiniz için çok teşekkür ederiz. Olumlu geri bildirimler duymak özellikle de sizin gibi değerli misafirlerimizden, bizleri her zaman onure etmiştir! Sizleri memnun eden son konaklama deneyiminiz ile ilgili güzel yorumlarınız tüm departmanlarla paylaşılmıştır. Bu değerli yorumlar, hizmetlerimizi iyileştirmeye devam etmenin ve hizmet mükemmelliğini sağlayıp, sürdürmenin en önemli aracı ve tek yoludur. Bu harika geri bildiriminiz için tekrar çok teşekkür eder ve yakın gelecekte sizi Doubletree by Hilton İstanbul Esentepe'de ekibimizle birlikte ağırlamayı dileriz.Saygılarımla Inan Doğan Genel Müdür

10/10 Excellent

Hakan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Başarılı bir Hilton
Çok başarılı bir otel lokasyonda çok iyi ve tertemiz
Séjour de 1 nuit en janvier 2024
Réponse de Inan Dogan - General Manager le 15 janv. 2024
Değerli Misafirimiz Hakan Bey,Öncelikle Doubletree by Hilton İstanbul Esentepe otelimizde sizleri ağırlayabildiğimiz için çok mutluyuz.Konaklamanızdan memnun kaldığınızı, tesisimizden ve ekibimizin misafirperver hizmetinden etkilendiğinizi görmekten mutluluk duyduk.Harika geri bildiriminiz için çok teşekkür eder, sizi yakın gelecekte Doubletree by Hilton İstanbul Esentepe'de tekrar ağırlamayı umarız.Saygılarımla,İnan Doğan Genel Müdür