Façade de l’hébergement

Avis sur Akka Suites Taksim

Akka Suites Taksim
Kuloglu Mahallesi, Istiklal Caddesi, Ayhan Isik Sk. No:11, Istanbul, Beyoglu

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 61 avis sur 112." "
Note des voyageurs de 8 (Bien), d’après 32 avis sur 112." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 112." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 112." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 112." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Fadwa

Séjour de 2 nuits en septembre 2023
Réponse de CRM AKKA Hotels le 26 oct. 2023
Your review has made our day! We are thrilled that our hotel met your expectations and provided you with a comfortable and enjoyable stay. Your satisfaction is paramount to us, and we look forward to the opportunity to serve you again in the future.

8/10 Bien

Abdelghani

Séjour de 5 nuits en décembre 2022

10/10 Excellent

Loubna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
L'hôtel est très bien situé à Taksim à 2 minutes à pied de l'avenue Istiklal. L'hôtel est classe et plein de charme. Le personnel est très acceuillant et bienveillant. Les chambres sont très propres, belles, spacieuses, insonorisées et bien équipées. Le buffet est delicieux très variés. C'est un hôtel que je recommande vivement pour ses nombreuses qualités. Je remercie egalement toute l'équipe.

8/10 Bien

Javier

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2022

4/10 Médiocre

SAAD

Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2022

2/10 Horrible

Moussa NIANDOU

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2022

8/10 Bien

Alexander

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 15 nuits en avril 2024
Réponse de CRM AKKA Hotels le 24 mai 2024
Thank you for taking the time to rate your stay with us.We are pleased to see your positive rating and are glad that you had a good experience at our hotel. If you have any specific feedback or suggestions that could help us improve, please feel free to share. Your insights are valuable to us.We look forward to welcoming you back in the future.

10/10 Excellent

Ziaul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and upscale
Séjour de 1 nuit en avril 2024
Réponse de CRM AKKA Hotels le 24 mai 2024
Thank you so much for your wonderful 5-points review!We are thrilled to hear that you found our hotel clean and upscale. It is our top priority to provide our guests with a comfortable and luxurious experience, and your feedback is truly appreciated.We look forward to welcoming you back to our hotel in the future.

8/10 Bien

Nicola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in a family room on the 4th floor. It was very spacious and clean with good facilities. We found the accommodation to be of a high quality and staff really friendly. The location was great, a minute walk to İstiklal Cd. which is a busy shopping sates, 10 mins from Taksim Square, which has good transport links to the raid port. Breakfast is Turkish/ continental style serving a selection of hot and cold foods including eggs, cheese, meats, pastries, fresh and dried fruits etc. Staff were very professional and friendly, nothing was too much trouble. My only qualm was the location of our room at the front of the hotel.
Séjour de 5 nuits en avril 2024
Réponse de CRM AKKA Hotels le 24 mai 2024
Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay in our family room and appreciated the spaciousness, cleanliness, and facilities provided. It's wonderful to know that you found our location convenient and that our staff made a positive impression with their friendliness and professionalism.We appreciate your kind words about our breakfast selection and are glad you enjoyed the variety of foods offered. However, we are sorry to hear that the location of your room at the front of the hotel was not ideal for you. Your feedback is valuable to us, and we will take it into consideration for future improvements.Thank you once again for your review and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Ali

Voyage en famille
Les points forts : Propreté
Good location excellent service clean rooms
Séjour de 3 nuits en mars 2024
Réponse de CRM AKKA Hotels le 4 avr. 2024
We are truly grateful for your wonderful review and for choosing our hotel for your stay. Hope to welcome you again at AKKA Hotels in the future.

8/10 Bien

ali

Séjour de 2 nuits en janvier 2024
Réponse de CRM AKKA Hotels le 9 mars 2024
Thank you for choosing AKKA Hotels Suites for your recent stay, and we sincerely appreciate your positive feedback. It brings us great joy to know that you had a very good experience during your time with us.We value your input, and your satisfaction is our priority. We hope to have the pleasure of welcoming you back to AKKA Hotels in the future and exceeding your expectations.Warm regards,

6/10 Satisfaisant

Ahmed, Newport News

Les points forts : Propreté
Les points faibles : Personnel et service
Very good location , the room is very clean breakfast is ok . The front desk and housekeeper are very helpful the waitstaff at the breakfast area no helpful and their service is very poor. Overall is ok place to stay .
Séjour de 10 nuits en novembre 2023

6/10 Satisfaisant

OMAR

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Difícil acesso
Hotel de difícil acesso principalmente para quem tem idade avançada problemas com mobilidade . Os carros não param na porta e o hotel se situa em uma ladeira. Se viaja com malas procure outro hotel
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Hakan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Güzel temiz nazik kibar calisanlar var begendim.
Séjour de 3 nuits en novembre 2023
Réponse de CRM AKKA Hotels le 28 nov. 2023
Harika yorumunuz için teşekkür ederiz!Gelecekte başka bir keyifli konaklama için sizi tekrar ağırlama fırsatını sabırsızlıkla bekliyoruz. Bir sonraki ziyaretiniz için özel tercihlerinizi veya paylaşmak istediğiniz başka bir konuyu iletmek isterseniz lütfen bizimle iletişime geçmekten çekinmeyin.Saygılarımızla,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en octobre 2023
Réponse de CRM AKKA Hotels le 28 nov. 2023
Thank you so much for taking the time to leave a review about your recent stay with us. We noticed that you provided the highest points possible, and we genuinely appreciate your positive feedback.We're thrilled to hear that your experience at our hotel met or exceeded your expectations. Our team works hard to create a welcoming and comfortable environment, and it's rewarding to know that we succeeded in making your stay enjoyable.If you have any specific feedback or if there's anything else you'd like to share about your experience, please feel free to reach out. We value your input, and it helps us continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you again for choosing us for your stay.Warm regards,

10/10 Excellent

Joseph, Johnston

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my second time staying at this property. Smaller property without a lobby or restaurants but the location is the absolute best. It’s located in the heart of Taksim. Walter and the rest of the staff are absolutely great. I love this property, I will definitely return here and nowhere else when going to Istanbul.
Séjour de 4 nuits en octobre 2023
Réponse de CRM AKKA Hotels le 1 nov. 2023
Thank you for your feedback about your second stay at AKKA Hotels. We greatly appreciate your continued support and your positive comments.We're pleased to know that our staff have provided you with great service. Delivering attentive and friendly service is essential to us, and we're delighted to hear that they have met your expectations.We're thrilled to hear that you have so much confidence in our property that you plan to return here for your future visits to Istanbul. Your loyalty is greatly valued, and we look forward to welcoming you back.If you have any further comments or if there's anything specific you'd like to share about your stay, please feel free to reach out.Warm regards.

10/10 Excellent

PAUL

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super clean fantastic location
Séjour de 4 nuits en octobre 2023
Réponse de CRM AKKA Hotels le 26 oct. 2023
We are truly humbled by your gracious review. Providing a comfortable and relaxing stay for our guests is our top priority, and we are thrilled to hear that we succeeded in delivering this to you. Your satisfaction is our greatest reward, and we cannot wait to welcome you back for another wonderful experience.

10/10 Excellent

Joseph, Johnston

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best location!! Centrally located
Séjour de 1 nuit en octobre 2023
Réponse de CRM AKKA Hotels le 26 oct. 2023
Thank you for choosing our hotel and for your generous review. It is fantastic to hear that our location was convenient for your needs. We understand the importance of accessibility and ease for our guests, and we aim to provide a central and desirable location for all travelers.

10/10 Excellent

Nasser

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and friendly staff
Séjour de 2 nuits en octobre 2023
Réponse de CRM AKKA Hotels le 26 oct. 2023
Thank you so much for your kind words and positive feedback! We are delighted to hear that you had an exceptional experience during your stay with us. It is our utmost priority to provide genuine and attentive service, and we are thrilled that we were able to meet your expectations.

10/10 Excellent

Monir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de CRM AKKA Hotels le 26 oct. 2023
We are sincerely grateful for your positive review and for choosing our hotel for your stay. Your feedback encourages us to continue delivering the highest standards of service and maintaining the quality that our guests deserve. It would be our pleasure to welcome you back for another outstanding experience.

8/10 Bien

Fredrik Von Löwensprung

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de CRM AKKA Hotels le 26 oct. 2023
Your review has made our day! We are thrilled that our hotel met your expectations and provided you with a comfortable and enjoyable stay. Your satisfaction is paramount to us, and we look forward to the opportunity to serve you again in the future.

8/10 Bien

Moa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de CRM AKKA Hotels le 26 oct. 2023
Thank you for your generous review. Providing a seamless and pleasant experience is our priority, and we are glad that we achieved that for you. Your satisfaction is our reward, and we can't wait to have you as our guest again.

10/10 Excellent

Dana

Séjour de 10 nuits en septembre 2023
Réponse de CRM AKKA Hotels le 1 nov. 2023
Thank you very much for your wonderfull review. We are so proud to be able to get your appreciation. The fact that you are satisfied with our hotel and services is the best gift for us.If you have any further comments or if there's anything specific you'd like to share about your stay, please feel free to reach out.Best regards

4/10 Médiocre

Samir

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I stayed at this property for a hybrid vacation and remote work. Property advertised to have sound proof rooms but felt like my bed was in the club down the street and required earplugs to fall asleep - noise 24x7 and slightly quieter in the morning. Breakfast is not great. Cleaning staff are fantastic on the other hand, but could be because I tip well. I do not recommend this place if you need quiet time. Also, road to entrance is very narrow and most taxis will drop you off at the bottom of the hill even with heavy luggage so requires a good level of fitness. You can find better places for the price.
Réponse de CRM AKKA Hotels le 3 oct. 2023
We appreciate you taking the time to share your feedback regarding your recent stay at AKKA Hotels, although we regret that your experience did not meet your expectations.We'd like to address your comments and concerns:Noise Levels: We sincerely apologize for any disturbances you encountered during your stay due to external noise. While our rooms are equipped with soundproof windows to minimize disruptions, it appears that external factors had an impact on your comfort. We will thoroughly investigate and take steps to address any noise-related concerns to ensure a quieter and more comfortable stay for our guests.Breakfast: We apologize if our breakfast did not meet your expectations. We continuously strive to improve our breakfast offerings and will take your feedback into consideration to enhance our selections.Cleaning Staff: We're delighted to hear that you had a positive experience with our cleaning staff. They are committed to maintaining a clean and comfortable environment for our guests.Road to Entrance: We understand that our location on a narrow street can be challenging for some guests. We appreciate your feedback and will work on providing clearer directions and assistance for guests arriving with luggage.Your feedback is valuable to us, and we're committed to addressing these concerns to enhance the overall guest experience. We appreciate your honest comments, and they will guide us in making improvements.We understand that you may not recommend our hotel for quiet time, and we appreciate your candor. If there's anything else you'd like to share or if you have any further comments or suggestions, please feel free to reach out.Warm regards

10/10 Excellent

Madiha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best hotel stay I ever had.
Séjour de 5 nuits en septembre 2023
Réponse de CRM AKKA Hotels le 3 oct. 2023
Thank you for your wonderful feedback! We're thrilled to hear that your stay at AKKA Hotels was the best hotel stay you've ever had.Providing exceptional experiences for our guests is our top priority, and it's heartwarming to know that we achieved this during your stay.We look forward to the opportunity to welcome you back in the future. If there are any specific preferences you have for your next visit or anything else you'd like to share, please feel free to reach out.Warm regards

10/10 Excellent

Elvia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the hotel’s cleanliness and architecture, the raw iron gates, the marble floors in common areas, the convenience of having an elevator, the bathroom tile floor, shower glass doors, clean restaurant, great breakfast buffet and attentive staff.
Séjour de 2 nuits en septembre 2023
Réponse de CRM AKKA Hotels le 3 oct. 2023
Thank you for sharing your positive feedback! We're delighted to hear that you loved various aspects of your stay at AKKA Hotels.It's fantastic that you appreciated our hotel's cleanliness and architecture, including the raw iron gates and marble floors in common areas. Providing a visually appealing and well-maintained environment is essential for us.Your kind words about our attentive staff are truly appreciated. They work hard to ensure our guests have a memorable stay.We look forward to the opportunity to welcome you back in the future. If there are any specific preferences you have for your next visit or anything else you'd like to share, please feel free to reach out.Warm regards

10/10 Excellent

Euphemia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2023
Réponse de CRM AKKA Hotels le 3 oct. 2023
Thank you for your wonderful feedback!Providing exceptional experiences for our guests is our top priority, and it's heartwarming to know that we achieved this during your stay.We look forward to the opportunity to welcome you back in the future. If there are any specific preferences you have for your next visit or anything else you'd like to share, please feel free to reach out.Warm regards

10/10 Excellent

HUGO

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Fantastic
Séjour de 4 nuits en septembre 2023
Réponse de CRM AKKA Hotels le 3 oct. 2023
Thank you for your wonderful feedback!Providing exceptional experiences for our guests is our top priority, and it's heartwarming to know that we achieved this during your stay.We look forward to the opportunity to welcome you back in the future. If there are any specific preferences you have for your next visit or anything else you'd like to share, please feel free to reach out.Warm regards

10/10 Excellent

george

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel staff at the front desk especially Volkan (I think that was his name) was awesome and very helpful. The breakfast was awesome and the people serving the breakfast were very nice & helpful. Guest relations lady who's name is Valeriia was very nice and helpful The hotel is very central and in the middle of Taksim, with a 10 minute walk to Taksim square and 12 minute walk to Galata Tower. I highly recommend staying at this hotel
Séjour de 4 nuits en août 2023
Réponse de CRM AKKA Hotels le 3 oct. 2023
Thank you for your outstanding review and recommendation! We're thrilled to hear about your exceptional experience during your stay at AKKA Hotels.It's wonderful to know that you found our front desk staff, especially Volkan, awesome and very helpful. Providing excellent service and assistance is what they do best.We're pleased that you enjoyed our awesome breakfast, and it's heartening to hear that our breakfast staff were very nice and helpful. Our team takes pride in offering a delightful dining experience.Valeria, our guest relations agent, also received your kind recognition, and we appreciate your positive comments about her assistance.Our central location in the heart of Taksim is indeed a highlight for many of our guests, and we're delighted that it added to the convenience of your stay.Your support and kind words mean a lot to us, and we look forward to the opportunity to welcome you back for another fantastic stay in the future. If there are any specific preferences you have for your next visit or anything else you'd like to share, please feel free to reach out.Warm regards

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de CRM AKKA Hotels le 3 oct. 2023
It warms our hearts to receive such a positive review from you. Creating memorable experiences for our guests is what we strive for, and we are thrilled that our team's dedication and commitment made a difference during your stay. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Evans, new york

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and extremely helpful. Area was centralized and I could easily enjoy myself at night.
Séjour de 4 nuits en août 2023
Réponse de CRM AKKA Hotels le 4 sept. 2023
Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay at our hotel.It's wonderful to know that our staff's friendly and helpful demeanor made your stay enjoyable. Providing excellent service is a top priority for us, and we're pleased that our team members contributed positively to your experience.Our central location is indeed a highlight for many of our guests, offering easy access to various attractions and activities, especially during the evening.We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else you'd like to share or any preferences for your next visit, please feel free to reach out.Warm regards,

10/10 Excellent

Farmanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing! Enjoyed my stay here so much
Séjour de 12 nuits en août 2023
Réponse de CRM AKKA Hotels le 3 oct. 2023
It warms our hearts to receive such a positive review from you. Creating memorable experiences for our guests is what we strive for, and we are thrilled that our team's dedication and commitment made a difference during your stay. We appreciate your kind words and look forward to welcoming you back soon.

6/10 Satisfaisant

Sami

Séjour de 1 nuit en août 2023
Réponse de CRM AKKA Hotels le 3 oct. 2023
We appreciate you taking the time to provide feedback on your recent stay at AKKA Hotels, although we regret to see that your experience fell below your expectations.Your feedback is important to us, and we would love to learn more about your stay to identify areas for improvement. Without specific comments, it's challenging for us to address any concerns you may have had. We genuinely value the opportunity to make improvements based on guest feedback.If you have any additional comments or suggestions you'd like to share with us, please don't hesitate to reach out. Your insights can help us enhance our services for future guests.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Warm regards

8/10 Bien

Aisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de CRM AKKA Hotels le 22 août 2023
We are sincerely grateful for your positive review and for choosing our hotel for your stay. It would be our pleasure to welcome you back for another outstanding experience.

10/10 Excellent

yusra

Séjour de 3 nuits en août 2023
Réponse de CRM AKKA Hotels le 17 août 2023
Thank you so much for taking the time to leave us a perfect review! We are absolutely thrilled to hear that your experience at our hotel was exceptional and met your expectations.Your positive feedback is greatly appreciated, as it reaffirms our commitment to providing the best possible service and experiences for our guests. We're delighted that you enjoyed your time with us.We look forward to the opportunity of welcoming you back on your next visit and providing you with another outstanding stay. If there's anything else you'd like to share or if you have any special requests for your next stay, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we can't wait to have you as our guest again.Warm regards,

10/10 Excellent

Juan

Séjour de 4 nuits en août 2023
Réponse de CRM AKKA Hotels le 4 sept. 2023
We cannot thank you enough for your wonderful review. It brings us immense joy to know that our hotel left a lasting impression on you. We will continue to uphold our high standards and ensure that every guest receives the same level of care and attention. We eagerly await your return.

6/10 Satisfaisant

Elisabetta

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
La camera assegnata non coincideva con quella prenotata, più piccola anche se, secondo l’opinione di che ci ha accolto, sarebbe stata migliore. Inoltre, trovandosi al primo piano, il rumore della strada prospiciente fino a notte fonda era piuttosto fastidioso nonostante le finestre chiuse. Avevo scelto l’hotel per la spa, purtroppo, ho scoperto una volta arrivata che si trovava in un altro edificio ….per tale motivo non ne ho usufruito.
Séjour de 3 nuits en août 2023
Réponse de CRM AKKA Hotels le 15 août 2023
Grazie per aver condiviso il tuo feedback sul tuo recente soggiorno. Ci scusiamo profondamente per gli eventuali disagi che hai riscontrato durante il tuo soggiorno presso il nostro hotel. Le tue intuizioni sono incredibilmente preziose in quanto ci aiutano ad apportare i miglioramenti necessari e garantire un'esperienza migliore per tutti i nostri ospiti.Siamo spiacenti che la camera assegnata a te non sia stata in linea con le tue aspettative e la prenotazione che avevi effettuato. Ci sforziamo sempre di fornire assegnazioni accurate delle camere che soddisfino le preferenze dei nostri ospiti. La nostra intenzione nell'offrire un upgrade era migliorare il tuo soggiorno e ci scusiamo se questo non ha soddisfatto la tua soddisfazione.Comprendiamo anche la frustrazione causata dal rumore della strada nonostante le finestre chiuse. La nostra posizione, sebbene comoda, può occasionalmente introdurre suoni urbani che incidono sulla tranquillità del tuo soggiorno. Siamo sinceramente dispiaciuti per qualsiasi disturbo che hai riscontrato.Per quanto riguarda il centro benessere, ci scusiamo sinceramente per la confusione e l'inconveniente causato. Abbiamo preso a cuore il tuo feedback e abbiamo corretto le informazioni fuorvianti sulle nostre pagine. È essenziale che i nostri ospiti dispongano di informazioni accurate e affidabili sui nostri servizi.Apprezziamo davvero la tua comprensione e la tua decisione di condividere la tua esperienza con noi. Il tuo feedback ci ha portato ad adottare misure correttive immediate. Se decidi di rimanere di nuovo con noi in futuro, ci piacerebbe avere l'opportunità di offrirti un'esperienza più confortevole e piacevole.Grazie per aver scelto il nostro hotel e speriamo di darvi il bentornato in circostanze migliori.Cordiali saluti,

10/10 Excellent

Artem

Séjour de 2 nuits en août 2023
Réponse de CRM AKKA Hotels le 15 août 2023
Thank you for taking the time to provide us with a perfect score for your recent stay. We greatly appreciate your positive feedback and are delighted to know that your experience with us was excellent.We're thrilled that we could meet your expectations, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you during your stay or any aspect you particularly enjoyed, please feel free to share it with us.Your support is invaluable, and we're committed to continuing to provide you with outstanding service and a memorable stay every time you choose to stay with us.Warm regards,

10/10 Excellent

Tamara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff always helpful, cleaners were great, walking distance to alot of things
Séjour de 4 nuits en juillet 2023
Réponse de CRM AKKA Hotels le 12 août 2023
Thank you for your kind review! We're thrilled to hear that you had a positive experience during your stay at our hotel.It's wonderful to know that our staff provided helpful assistance throughout your visit. We take pride in our team's dedication to making each guest's stay as comfortable and enjoyable as possible. We're also pleased that you found our cleaning team to be exceptional – maintaining a clean and inviting environment is a top priority for us.Our central location is indeed a highlight for many of our guests, offering convenient access to various attractions and amenities within walking distance. We're glad you found this aspect of your stay to be beneficial.Thank you once again for choosing us, and we hope to have the pleasure of welcoming you back for another great experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,

6/10 Satisfaisant

Aminu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Be careful with the mini, the small fridge in your room. They'll trap you into drinking the minerals and later charge you for it.
Séjour de 7 nuits en août 2023
Réponse de CRM AKKA Hotels le 12 août 2023
Thank you for sharing your feedback with us. We truly value your input and appreciate your concern.We want to assure you that transparency and fairness are of the utmost importance to us. While we provide a minibar with refreshments for our guests' convenience, we understand the importance of clear communication regarding charges.Please rest assured that any charges incurred from the minibar are based on consumption, and we make every effort to communicate this clearly to our guests. We apologize if there was any confusion or misunderstanding in this regard.Your feedback is valuable to us, and we're continuously working to improve our services and communication to provide the best possible experience for our guests. If you have any further questions or concerns, please feel free to contact us directly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

10/10 Excellent

Adeeb

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our experience was great! The staff were very kind and the rooms were very clean and comfortable. When we renewed our stay they upgraded us to two of their best suites for the same price, exceptional! The only downside was that the rooms had no views. Their buffet breakfast was good and had a diverse selection of food. The restaurant staff were very kind and welcoming especially Kadir and Sema. The area was nice and clean, in the hear of Istiklal street.
Réponse de CRM AKKA Hotels le 8 août 2023
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great stay and enjoyed our clean and comfortable rooms. It's wonderful to know that our staff's kindness left a positive impression on you, and we're glad you appreciated the complimentary upgrade to our best suites – we always strive to exceed your expectations!We apologize for any inconvenience regarding the views from the rooms. While we do not have scenic views, we hope the overall comfort and quality of your stay made up for it.We're delighted that you enjoyed our diverse buffet breakfast and the warm service from our restaurant staff, particularly Kadir and Sema. We'll be sure to pass along your kind words to them.It's fantastic that you found our location on Istiklal Street to be enjoyable and convenient. We appreciate your valuable feedback and look forward to welcoming you back on your next visit to Istanbul. Should you have any preferences for your room, please let us know in advance, and we'll do our best to accommodate them. Safe travels!Warm regards,

8/10 Bien

Tal

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Perfect Location! Super Clean! Value for Money!
Perfect Location! Super Clean and Comfortable Rooms. Service depends on the staff. Receptionists are very friendly , Housekeepers as well. Guest service need some improvement! The only negative thing is the door and wall noice isolation. Can hear everything from outside. But definitely Good value for money. As 3 star hotel - Warmly recommended!
Séjour de 2 nuits en juillet 2023
Réponse de CRM AKKA Hotels le 31 juil. 2023
Thank you for choosing AKKA Hotels and taking the time to share your feedback with us. We are delighted to hear that you enjoyed our perfect location, super clean and comfortable rooms, and the friendly attitude of our receptionists and housekeeping team.We appreciate your valuable comments regarding our guest service, and we assure you that we take all guest feedback seriously. We are continuously working to improve our services and ensure that every guest has a memorable and pleasant stay with us.Regarding the sound isolation, we apologize for any inconvenience caused. We understand the importance of a peaceful environment for our guests, and we will look into ways to address this issue and enhance the soundproofing in our rooms.Your positive recommendation means a lot to us, and we are glad that you found our hotel to be good value for money. As a Special Class hotel, we strive to provide excellent service and amenities to all our guests.Once again, thank you for sharing your experience with us. We hope to have the pleasure of welcoming you back to AKKA Hotels in the future, and we will do our best to make your next stay even more enjoyable.Warm regards,

8/10 Bien

Yaman

Séjour de 3 nuits en juillet 2023
Réponse de CRM AKKA Hotels le 31 juil. 2023
Thank you for your enthusiastic review. We are thrilled that our hotel met and exceeded your expectations. Providing an exceptional experience for our guests is our passion, and your feedback affirms that we are on the right track. We can't wait to have the opportunity to serve you again.

10/10 Excellent

Adem

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leuke mensen van schoonmaak tot receptie. Top accomodatie.
Séjour de 6 nuits en juillet 2023
Réponse de CRM AKKA Hotels le 29 juil. 2023
Bedankt voor je vriendelijke woorden en positieve feedback over je verblijf bij AKKA Hotels. We zijn verheugd te horen dat je genoten hebt van je tijd bij ons en dat ons team van de schoonmaak tot de receptie je een geweldige ervaring heeft bezorgd.Het doet ons goed te weten dat je onze accommodatie top vond. We streven er voortdurend naar om onze gasten een comfortabel en plezierig verblijf te bieden, en het is altijd fijn om te horen dat onze inspanningen gewaardeerd worden.Mocht je in de toekomst weer naar Istanbul reizen, aarzel dan niet om opnieuw voor AKKA Hotels te kiezen. We zullen er alles aan doen om je volgende verblijf net zo aangenaam te maken als dit.Nogmaals bedankt voor je positieve feedback en je vriendelijke woorden. We hopen je binnenkort weer te mogen verwelkomen bij AKKA Hotels.Met vriendelijke groet,

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location. Friendly and helpful staff. Comfortable accommodations. This place is the total package. Special thanks to the entire staff for making my trip a memorable one.
Séjour de 2 nuits en juillet 2023
Réponse de CRM AKKA Hotels le 28 juil. 2023
Thank you for choosing our hotel for your recent stay in Istanbul, and for taking the time to share your wonderful review with us. We are thrilled to know that you had a memorable experience during your time with us.Our prime location is indeed one of our greatest assets, offering convenient access to the city's key attractions and services. We are delighted that you found it to be perfect for your needs.Moreover, we take great pride in our friendly and helpful staff who are dedicated to providing exceptional service and making our guests feel at home. Your kind words are a true testament to their efforts, and we will be sure to pass on your appreciation to the entire team.We are pleased to hear that you found our accommodations comfortable and that you had an all-around positive experience during your stay. Our goal is to provide a total package of comfort and convenience, and it is gratifying to know that we met your expectations.Once again, thank you for your positive feedback and for acknowledging the efforts of our staff. We truly appreciate your kind words. Should your travels bring you back to Istanbul, we would be honored to welcome you back for another memorable stay.Warm regards,

6/10 Satisfaisant

Khalid

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
1/ We would love to see more helpful and professional staff. 2/ asking extra money for extra services it’s totally acceptable but should be done with manners and in a professional way. Being a frequent traveler have never been asked for a deposit of 100 USD or an amount for a crib that I never received.
Séjour de 1 nuit en juillet 2023
Réponse de CRM AKKA Hotels le 28 juil. 2023
Thank you for sharing your feedback with us following your recent stay at our hotel. We sincerely appreciate your comments as they help us in our continuous efforts to improve our services.Firstly, we apologize for any inconvenience you experienced due to the level of service provided by some of our staff members. We take pride in our team's professionalism and helpfulness, and it is disheartening to learn that we fell short of your expectations in this regard. Rest assured, we will address this matter with our team to ensure that all guests receive the assistance and service they deserve.Regarding the additional charges, we understand your concern. While we do have certain services that may incur extra costs, we agree that the communication and delivery of such information should be handled in a courteous and professional manner. We apologize for any miscommunication or inconvenience you faced during your interactions with our staff.You have been charged for an additional person, not the crib. We charge 20 EUR / night for children up to 6 years old so they can sleep with parents using existing bedding. If the room is capable and extra bed requested then we charge 35 EUR / night.Regarding the deposit, we understand your frustration. The deposit is a standard procedure to ensure the security of our guests' stays and is typically returned upon check-out.On Expedia, after you search the dates for a hotel, the first page with the results have all the information about the hotel you searched. If you just scroll down you will find "policies" and "important information" where our deposit policy is written as: "You'll be asked to pay the following charges at the property:Deposit: EUR 100 per accommodation, per stay"However, we recognize that this information should have been communicated more clearly during the reservation process. We will review our communication procedures to ensure that guests are well-informed about such policies in advance.Please accept our sincere apologies for any inconveniences you encountered during your stay. Your feedback is of great value to us, and we are committed to making necessary improvements to enhance the overall guest experience.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with a more positive and enjoyable stay.Kind regards,

10/10 Excellent

Giulia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ben posizionata nella zona di Taksim. La colazione davvero eccellente. Personale qualificato, gentile e disponibile. Struttura perfetta in ogni aspetto (specie in confronto con altre viste a Istanbul) e soprattutto nuova e curata! Assolutamente perfetta
Séjour de 1 nuit en juillet 2023
Réponse de CRM AKKA Hotels le 24 juil. 2023
Grazie per aver scelto di soggiornare presso AKKA Hotels e per aver condiviso la tua meravigliosa esperienza con noi. Siamo felici di sapere che il tuo soggiorno è stato perfetto sotto ogni aspetto.Inoltre, siamo estremamente orgogliosi di offrire una colazione eccellente per soddisfare i gusti di tutti i nostri ospiti. Il nostro personale altamente qualificato si sforza costantemente di fornire un servizio gentile e disponibile, per garantire un'esperienza memorabile a tutti coloro che scelgono di soggiornare da noi.Ancora una volta, ti ringraziamo per le tue gentili parole e per il tempo dedicato a condividere la tua esperienza positiva con noi. Speriamo di darti nuovamente il benvenuto presso AKKA Hotels durante il tuo prossimo viaggio a Istanbul.Cordiali saluti,

8/10 Bien

Satar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great experience at this place. The staff were really helpful. Close to shopping center everything is within walking distance.
Séjour de 3 nuits en juillet 2023
Réponse de CRM AKKA Hotels le 19 juil. 2023
Your review has made our day! We are thrilled that our hotel met your expectations and provided you with a comfortable and enjoyable stay. Your satisfaction is paramount to us, and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

anat raviv

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
An excellent hotel the staff is very friendly and the room is very clean
Séjour de 6 nuits en juillet 2023
Réponse de CRM AKKA Hotels le 17 juil. 2023
Thank you for choosing Akka Hotels Suites for your recent stay and for taking the time to leave us such a lovely review. We are thrilled to know that you had an excellent experience with us.Should you have any further feedback or if there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We value your input and hope to welcome you back to our hotel soon.Thank you again for your kind words, and we look forward to being of service to you in the future.Warm regards,

10/10 Excellent

Joseph, Johnston

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Prime location and in the heart of Taksim Square. The entire staff was great. The 2 gentlemen at reception were exceptionally accommodating helped with everything from transportation, instructions and directions with the train, dinner recommendations and more. Sema and her colleagues at breakfast were super nice and made breakfast extra special. Everyone was so nice and the rooms were just right.
Séjour de 2 nuits en juillet 2023
Réponse de CRM AKKA Hotels le 14 juil. 2023
Thank you for choosing AKKA Hotels for your recent stay and for sharing your wonderful feedback with us. Our team takes great pride in ensuring that our guests have a memorable experience. We will make sure to pass along your kind words to them.It's also fantastic to hear that Sema and her colleagues made your mornings extra special. We believe that a warm and friendly atmosphere is just as important as delicious food, and we are pleased that they contributed to your overall satisfaction.Once again, thank you for your kind words and positive review. We greatly appreciate your feedback, and we hope to welcome you back to AKKA Hotels in the future for another exceptional stay.Best regards,