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Avis sur The Machrie Hotel & Golf Links

4 out of 5
The Machrie Hotel & Golf Links
The Machrie Hotel & Golf LInks, Islay Island, Scotland

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 87 avis sur 115." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 115." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 115." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 115." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 115." "

10/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 Bien

Estelle

Séjour de 2 nuits en octobre 2019

10/10 Excellent

Marc Antoine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionnel
Séjour de 2 nuits en janvier 2019
Réponse de Janette Napier le 10 janv. 2019
Thank you Marc for taking the time to share your comments. We are delighted that you enjoyed your time with us and look forward to welcoming you back again on your next visit to Islay.

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was not an inexpensive stay for us, but we certainly got what we paid for. The food and facilities were first rate and though we're not golfers we enjoyed walking along the course and out along the shore
Séjour de 2 nuits en mai 2024

8/10 Bien

Karen, Pensacola

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The blonde haired girl that worked the reception was very friendly and helpful. Was given a handicap room but we did not book one so the sink was shallow and very low. For 2 days our toilet did not flush so we had to use the toilet by the golf shop—very inconvenient. The front desk said they would move us to another room after someone checked out. When I inquired about the new room the gentleman behind the front desk waved a piece of paper at me and said he had accepted a reservation on the vacant room. The restaurant was very good. The maiterde was excellent. Service was slow sometimes but staff was always very friendly and helpful. The lobster bisque was my favorite. The salmon was as very good and so was the duck. The breakfast was also very good.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Hayato

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
とても素晴らしいホテルです。誠にありがとうございました。
Séjour de 1 nuit en mars 2024

10/10 Excellent

JOSE H

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Linda

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First visit and we loved the hotel and the island. We loved the walk down to the beach.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
친철함과 훌륭한 호스피털리티를 갖추었습니다. 조용하게 쉬고 골프치기 완벽한 호텔입니다. 프로샵에서 클럽도 빌릴 수 있고, 레스토랑도 하나뿐이지만 훌륭합니다. 호텔에서 바이크 대여를 해준다면 더할나위 없을 것 같네요. 행복한 이틀밤을 머물었습니다!
Séjour de 2 nuits en août 2023

4/10 Médiocre

Vanessa

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
DO NOT STAY HERE
Where to begin with this place: - reservation: made a refundable reservation in April through hotels.com. A few days later, wanted to amend the reservation from 3 to 2 days. The hotel wouldn’t pick up, hotels.com couldn’t reach them. Either way, hotels.com said it would be fine. Fast forward to the stay in June, I show them the email, they acknowledge the attempt and say we’re good at check in. At check out, they refuse to give me a bill of my stay saying I made it through a third party service (having stayed at hubdreads of hotels I have never seen this before). Of course, they charge me for the 3 nights. It’s been a week and they are still refusing to pay me back. Nightmare! - Rooms: we stayed in 2 rooms that weee beyond tiny, holiday inn style quality and paying £300 pounds a night. Stay at the Port Charlotte or the Islay for much better value Service - my husband was preparing for knee surgery and they did nothing to help him. No wheelchair on site. We were told to walk the golf course to find my dad even though the course was empty and they could have driven or lent us a golf cart. 0 help for his disability. Restaurant - the food is awful. Don’t eat here. Had to order a steak raw for something even close to medium. £55 surf and turf was barely edible.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

8/10 Bien

Joannie

Séjour de 1 nuit en juin 2023

10/10 Excellent

Torrey

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful and serene, looking out over the golf course and the water!
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

David

Voyage en famille, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Limited Dining options, limited hours. Staff is below average in regard to what we would expect for a resort of this caliber.
Séjour de 3 nuits en juin 2023

10/10 Excellent

peter

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
this place is just gorgeous, the rooms are perfection, super clean, the views and the golf course are beyond perfection.....and the staff.... there are no words! They held the kitchen open for members of our party on the late ferry. We were 4 couples who travel a great deal and this little gem on Islay is on our must return list. Thank you for a perfect stay
Séjour de 1 nuit en mai 2023

10/10 Excellent

Jared

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

10/10 Excellent

Terry

Séjour de 2 nuits en mai 2023

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended
We had a wonderful stay. Juan the manager helped up sort out a problem we had on arrival. It made our stay great.
Séjour de 2 nuits en mai 2023

10/10 Excellent

Julian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Putting green heaven
Thank you for letting me use the putting green for 2 hours each day free of charge, even though I wasn't there to play golf. I didn't see any recycling bins in the room for paper etc? Also, how about a small shelter at the bottom of your road so people don't get soaked when waiting for public transport. Overall, these are minor quibbles about an otherwise excellent stay.
Séjour de 3 nuits en avril 2023

10/10 Excellent

Theodore

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel on the island of Islay. The golf course surrounds the hotel. The staff provided excellent service. The restaurant was great, all 6 of us had a great dinner and breakfast the next day. The room was very spacious and the beds were wonderful. About 10 minutes outside of Port Ellen.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Bimi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Machrie is emaculate!!! We srayed here and had a lovely walk down to the beach. The dinner was one of the best food ive ever eaten!!! Our room the Ben Hogan suite was amazing lots of attention to detail,providing guests with a true holiday with all luxurious comforts!
Séjour de 1 nuit en mars 2023

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff could not have been friendlier or more helpful, from front desk to restaurant/bar to pro shop, everyone was pleasant and went out of their way to make sure every need was taken care of. The only downside I experienced was the food, which I found to be very average for such a nice property. I ate breakfast once, eggs benedict, sauce was cold; and dinner once, steak was tough. This is a downside since the property is along the coast and not within walking distance of any other places to eat.
Séjour de 2 nuits en mars 2023
Réponse de The Reception Team le 20 mars 2023
Hello William, thank you for your fantastic feedback, I am glad that you enjoyed your stay with us and that the team we able to impress. I have noted your comments regarding your experience in our restaurant and I will feed this back to our Chef.

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding hotel and service. Completely happy with overall experience. Window view of the property, walk to the beach and a cozy fireplace was a plus. Restaurant was food and staff were excellent.
Séjour de 2 nuits en février 2023
Réponse de The Reception Team le 20 mars 2023
Thank you Jennifer for your excellent feedback, I am glad you were able to enjoy our surroundings, we truly have a unique spot. Look forward to welcoming you back soon.

10/10 Excellent

Rosemary

Séjour de 1 nuit en février 2023
Réponse de The Reception Team le 20 mars 2023
Thank you Rosemary for your excellent feedback, I am glad you enjoyed your stay.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional in every way - We’ll be back!
From service on arrival to the house team everyone was fantastic. A special mention goes to Jo and Gabriel in the restaurant team who shared knowledge and conversation without imposing themselves on our stay. The hotel is cleverly furnished, managing to turn a large modern space into a cosy, comfortable and welcoming stay - you really do feel ‘at home’, a really luxurious one! And that’s before we mention the golf course… spectacular - well beyond my game! I’m off to practice for our return.
Séjour de 3 nuits en novembre 2022

6/10 Satisfaisant

Lawrence

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
great location. nice property. lounge and restaurant setup puzzling. strangest room service menu i have ever seen. in-room coffee and water service not refreshed. our stay in early november so may be breaking in new staff?
Séjour de 2 nuits en novembre 2022

6/10 Satisfaisant

Caroline

Séjour de 3 nuits en octobre 2022

10/10 Excellent

Paige

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A stunning place with excellent and welcoming staff. The food is fabulous and the rooms are spacious and new. The views of the golf course and water are stunning! The perfect place for exoring everything that Islay has to offer.
Séjour de 2 nuits en août 2022

10/10 Excellent

Mara, Bainbridge Island

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beautiful property;; gorgeous golf course. Room and meals were outstanding. Was a little disappointed that the spa had no appointments and didn’t have more than one staff member who was out Sunday and Monday but everything else was perfect.
Séjour de 2 nuits en août 2022

10/10 Excellent

Marissa, RESTON

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is gorgeous and the staff are phenomenal. Phoebe, in the dining room, is specifically delightful and goes out of her way to make guests feel welcome.
Séjour de 1 nuit en juillet 2022
Réponse de Eliza Naumowicz le 22 août 2022
Dear Marissa,Thank you for your lovely review.I am happy to read that you enjoyed your stay with us and that we made you feel welcome.We try our best to meet our guests' satisfaction and I am delighted to know we did just that for you.Thank you again and we can hopefully welcome you back again soon!Best wishes,Eliza NaumowiczFront Office Manager

8/10 Bien

Gillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Could do a lot better
No complaints about hotel accommodation, location or surroundings. The hotel lets itself down by the restaurant. Food was overpriced and poorly executed. One starter came to the table with two scallops on a large white plate with a couple of tiny bits of crispy bacon( we think) Our main was salmon and asparagus. It arrived raw!!!! I had a piece in my mouth when I realised it hadn’t been cooked. Husbands the same! We immediately returned it and waited 45 mins for the dish to be returned which was perfect. Crispy skin . Poor value at every turn £28 for a small piece of salmon and 3 tiny asparagus pieces.Scallop starter was expensive as well. The staff were lovely and extremely pleasant but wait times were horrendous for dinner and breakfast. Would we return, maybe for the golf but not to stay.
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Machrie Stunner
Fabulous Hotel.. with spectacular views across the golf course.. service needs to tighten up a we bit.. but staff were very pleasant and accommodating. Would defo be back.
Séjour de 3 nuits en juillet 2022

4/10 Médiocre

Steen

Séjour de 3 nuits en juillet 2022

10/10 Excellent

William

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
from check-in to check-out our needs were taken care of by the staff. The first evening seating for dinner was way backed up for the later times, but the staff did their best to take care of us. In fact that led to them giving us (a group of 4) the best table in the house the next evening and very special treatment. It is very close to 3 great (if you want to experience the peaty whisky) distilleries and has a wonderful golf course along the beach designed by Old Tom Morris… Don’t miss this out of the way hotel on Islay!
Séjour de 2 nuits en juillet 2022

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and golf
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Glenda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome! The property was quiet and welcoming. We enjoyed hearing the sheep and sea at night - made for a good nights rest.
Séjour de 3 nuits en juin 2022

8/10 Bien

Paul

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent renovation of hotel and golf course. Still have some growing pains having come through pandemic. Service is not up to standard of hotel. We had a large group 22 and they were unprepared and stuck us in a small dark room and gave us choice of 6 or 830 for dinner. Food was not very good and ordering process ridiculous. How about sitting having a cocktail in the gorgeous lounge over looking the golf course and ordering off the menu. No kippers for breakfast and no toasties at lunch, not acceptable. Golf course much easier wider “resort style fairways “ and most blind shots eliminated. The “old Machrie” was much more memorable. Course conditions were not very good apparently the Greens keeper made a mistake last fall and killed a lot of grass. Fairways and greens too slow. If the Machrie is to become a golf destination they will need to build another course. People unlikely to travel for one course Hope they can get this worked out
Séjour de 1 nuit en mai 2022

8/10 Bien

Paul, Margaretsville

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful renovation of the golf course and hotel. Went with large group and they are not well suited or prepared for this. Shuttled off into windowless room down the hall. Meals substandard compared to the restaurant menu and ordering system day before is ridiculous. How about groups gather in beautiful lounge and order meals off the menu at dinner time. We had option of eating at 6pm or 830 that is not acceptable. Also no kippers at breakfast and no toasties at lunch, get your act together. Golf course has some wonderful holes but is much easier and not nearly as memorable as the original Machrie. I truly believe that they need to build an additional golf course and make it a destination
Séjour de 1 nuit en mai 2022

10/10 Excellent

Nicole

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Just wish I had brought my clubs and had more time.
Séjour de 1 nuit en juin 2022

10/10 Excellent

D Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Machrie.
Nice clean and tidy hotel, with friendly and very helpful staff. Nothing was a problem for them. Very good and varied breakfast, evening meals of a high standard with a good wine selection.
Séjour de 3 nuits en avril 2022
Réponse de Eliza le 19 juin 2022
Dear D Bruce Thank you for taking the time to share your feedback. We are all delighted to know that your stay here at The Machrie was comfortable and enjoyable. Your comments mean a lot to us and we appreciate it greatly. Thank you again for staying with us and look forward to seeing you in not so distant future! Best wishes, Eliza Naumowicz Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel!
Séjour de 3 nuits en octobre 2021

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2021

8/10 Bien

Corinna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay!
It was an amazing stay and can’t wait to go back.
Séjour de 4 nuits en septembre 2021

10/10 Excellent

Glyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Stay
Excellent service by all staff.
Séjour de 2 nuits en septembre 2021

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Dining Room
Wonderfully designed hotel with views from the dining room exceptional. Unfortunately the menu was very limited and did not really change in our 3 day stay.
Séjour de 3 nuits en août 2021

4/10 Médiocre

Dan

Les points forts : Propreté
Les points faibles : Personnel et service
False advertising!
We booked this hotel on the basis of the amazing vegan menu on their website. (My partner is vegan) We got there to find most of the staff didn’t even know there was a vegan menu… and when we got it, most of the items were not available. More to the point, it was very clear the waiting staff didn’t care in the least. For a higher priced hotel I’d expect a higher quality service. We left early and stayed at another hotel which was half the price and far superior.
Séjour de 3 nuits en août 2021

10/10 Excellent

PAUL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This will become a destination . Top draw and matched by a fabulous golf course and quality food offerings. We will be coming again.
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This hotel is stunning, from interior design, food, staff and golf course. Not forgetting the stunning view and beach. Actually don't want to share it, want to keep it all to myself.
Séjour de 3 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is beautifully furnished, comfortable and bedroom was lovely. When no masks and no one way system are needed anymore it will be perfect. The staff are all really helpful and we were made to feel very welcome.
Séjour de 2 nuits en juin 2021

10/10 Excellent

Louisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2021