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Avis sur Jake's 58 Casino Hotel - Adult Only

3.5 out of 5
Jake's 58 Casino Hotel - Adult Only
3635 Express Dr N, Islandia, NY

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 446 avis sur 1042." "
Note des voyageurs de 8 (Bien), d’après 266 avis sur 1042." "
Note des voyageurs de 6 (Satisfaisant), d’après 154 avis sur 1042." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1042." "
Note des voyageurs de 2 (Horrible), d’après 99 avis sur 1042." "

8,0/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

glenn

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Akua le 29 mai 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

4/10 Médiocre

Jedzabel

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No microwave small bathroom limited towells cleaning personel listening from outside of room door asking questions that they shouldn't have asked
Séjour de 3 nuits en mai 2024
Réponse de Akua le 29 mai 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

6/10 Satisfaisant

danielle

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Akua le 29 mai 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

6/10 Satisfaisant

Doug

Voyage en famille, Voyage d’affaires
.
Séjour de 3 nuits en mai 2024
Réponse de Akua le 25 mai 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Personnel et service
Staff was frindly and helpfull.
Séjour de 1 nuit en mai 2024
Réponse de DG le 24 mai 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Marvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Is super clean great people
Séjour de 1 nuit en mai 2024
Réponse de DG le 20 mai 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

8/10 Bien

Patrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is a little outdated. But it was pretty clean. The place definitely needs more entertainment I stayed on a Saturday night. There was no entertainment. They had a DJ THE night before. But nothing on a Saturday night. (The room) this was a solo trip, but I did get a double bed because it was cheaper. The mattress was very thin. One of the beds was very uncomfortable. I slept in the other bed. There’s no safe in the room. But the room was clean and comfortable other than the bed I managed with the opposite bed. (The restaurant) there is only one restaurant I ordered the rigatoni with the grilled chicken and I added shrimp. The grilled chicken was extremely dry. The shrimp was pretty good. The wine was OK. The service in the restaurant was OK. They really need to add more restaurants. The best part about my stay is that I did not lose any money. I actually wanted $250 so I walked out with the money that I came on my budget and I earned $250 which was very nice. I might try it again after they remodel the place which I heard they are about to do period. This was my third day.
Séjour de 1 nuit en mai 2024
Réponse de DG le 20 mai 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place and the value was great… the staff was amazing and the cleanliness was outstanding.
Séjour de 1 nuit en mai 2024
Réponse de DG le 19 mai 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Maureen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So impressed
Séjour de 1 nuit en mars 2024
Réponse de DG le 19 mai 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Bien

Jacqueline

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de DG le 12 mai 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon

10/10 Excellent

Jeanette, Holtsville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not enough parking especially handicap parking
Séjour de 1 nuit en mai 2024
Réponse de DG le 20 mai 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Casino was fun
Séjour de 1 nuit en février 2024
Réponse de Akua le 8 mai 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kimberly, Rocky Point

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome place to stay. We will be back!! Security is on point and easy on the eyes too. ;)
Séjour de 3 nuits en mai 2024
Réponse de DG le 5 mai 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 Horrible

Lisa

Voyage en couple
Definitely ran down. Hotel rooms are dark & dirty, staff wasn’t the nicest. Very sketchy clientele, felt very unsafe in the casino and common areas. Hoping once they build the new casino it’s nicer and has a cleaner, safer vibe. Very disappointed in this stay/visit.
Séjour de 1 nuit en mai 2024
Réponse de DG le 5 mai 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Joan

Les points forts : Infrastructures et conditions de l’hébergement
Good coffee
Séjour de 1 nuit en mai 2024
Réponse de DG le 6 mai 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

8/10 Bien

Helen

Voyage en couple
Les points forts : Propreté et personnel et service
Property is a little dated, looking forward to the improvements they are making to the hotel. All staff were very friendly and helpful. I wasn't lucky at the casino LOL but it was fun and exciting environment. They should offer amenities for the hotel guests maybe separate entrance and parking. It was a little annoying to enter through regular entrance and show ID each time we entered back into the hotel.
Séjour de 1 nuit en avril 2024
Réponse de DG le 28 avr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Wendy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I know the property is under renovation and its going to be even better than it is now. I cant wait for the renovations to be completed because what we really love is how close to home the hotel is for those last minute quick getaways.
Séjour de 1 nuit en avril 2024
Réponse de DG le 28 avr. 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

6/10 Satisfaisant

Georgiana

Voyage en couple
Les points forts : Propreté
They had only elevator working
Séjour de 3 nuits en avril 2024
Réponse de DG le 28 avr. 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

8/10 Bien

Remsen

Les points forts : Infrastructures et conditions de l’hébergement
Bar was short handed and when served were rude. Hotel was fine.
Séjour de 1 nuit en avril 2024
Réponse de Akua le 26 avr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Satisfaisant

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Showers were cold barely any hot water
Séjour de 2 nuits en avril 2024
Réponse de DG le 25 avr. 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

6/10 Satisfaisant

Beth

Les points forts : Propreté et personnel et service
Property is older & needs updating and surrounding area has unkept vacant lots and highway is right there.
Séjour de 1 nuit en avril 2024
Réponse de Akua le 24 avr. 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very accommodating
Séjour de 1 nuit en avril 2024
Réponse de DG le 21 avr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Satisfaisant

Donna

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de DG le 21 avr. 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

6/10 Satisfaisant

Parker

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Parking is an issue in the weekends
Séjour de 1 nuit en avril 2024
Réponse de Akua le 20 avr. 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de DG le 21 avr. 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 Horrible

Lauren

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was rude and place was filthy
Séjour de 1 nuit en avril 2024
Réponse de DG le 14 avr. 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

10/10 Excellent

Ericka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Akua le 10 avr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kristen

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Front desk staff were incredibly helpful and went above and beyond. The rooms need serious updating.
Séjour de 1 nuit en avril 2024
Réponse de DG le 7 avr. 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Howard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that the room I got was spacious and the bed was comfortable and clean. Will visit again for a longer stay.
Séjour de 1 nuit en avril 2024
Réponse de DG le 5 avr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon

8/10 Bien

Lorraine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had fun at Jake’s 58, celebrating our daughter’s birthday. The casino was what I expected based on photos. Our dinner in the on-site restaurant was good. Drinks in the casino were a little pricey. The room was basic & clean. Could use a bathroom update soon but we were fine.
Séjour de 1 nuit en février 2024
Réponse de DG le 5 avr. 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Jane

Voyage en famille
Les points forts : Propreté et personnel et service
Great experience except room was cold. Maintenance did respond quickly and initially fixed the problem. It was indicated that we could be moved to another room. However, it was almost 1 am and we were checking out in a few hours. So we opted to stay where we were. The system stopped working again. Suggest this problem needs to be fixed.
Séjour de 2 nuits en mars 2024
Réponse de Akua le 3 avr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Breanna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay very much
Séjour de 1 nuit en mars 2024
Réponse de DG le 1 avr. 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

Feliciana

Séjour de 1 nuit en mars 2024
Réponse de Akua le 19 avr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Akua le 28 mars 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Horrible

Khushaldai

Séjour de 1 nuit en février 2024
Réponse de DG le 18 mars 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Dianne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de DG le 18 mars 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

kaitlyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great little restauraunt and coffee bar downstairs very convienent. Casino was a great time, very clean.
Séjour de 3 nuits en mars 2024
Réponse de Akua le 12 mars 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Deborah

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly
Séjour de 1 nuit en mars 2024
Réponse de DG le 11 mars 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Satisfaisant

Claudine

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
No coffee in hotel room!!..Breakfast not that great!..
Séjour de 2 nuits en mars 2024
Réponse de DG le 11 mars 2024
Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll share this feedback with the appropriate department to make sure this is an isolated issue.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful room staff was fantastic behind the bar behind the courtesy desk. A little bit of an attitude. Not much help but it's not going to stop me from coming back
Séjour de 1 nuit en mars 2024
Réponse de DG le 11 mars 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
truly love our run away from home for a night place at Jakes. Great staff..
Séjour de 1 nuit en mars 2024
Réponse de Akua le 5 mars 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Satisfaisant

Michael

Too small the casino and out dated rooms and bathroom
Séjour de 1 nuit en février 2024
Réponse de DG le 4 mars 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

10/10 Excellent

Jonathan, St. Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de DG le 29 févr. 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

8/10 Bien

Kasan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was beautiful, service was great, food was good and casino was lively.
Séjour de 2 nuits en février 2024
Réponse de Akua le 27 févr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Maureen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Akua le 28 févr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Horrible

James

Séjour de 1 nuit en février 2024
Réponse de Akua le 27 févr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

4/10 Médiocre

Giannino

Séjour de 1 nuit en février 2024
Réponse de Akua le 20 mars 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Wendy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed my overnight stay
Séjour de 1 nuit en février 2024
Réponse de DG le 24 févr. 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice comfortable place to get your slot machine gaming on!
Séjour de 1 nuit en février 2024
Réponse de DG le 22 févr. 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

timothy

Les points forts : Personnel et service
C
Séjour de 1 nuit en février 2024
Réponse de Akua le 20 févr. 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!