Avis sur Somerset Medini Iskandar Puteri
Somerset Medini Iskandar Puteri
Lot 5 Jalan Medini Utara 4, Iskandar Puteri, Johor
Avis
8,2
Très bien
8,0/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
22 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
8/10 Bien
Sungbok
21 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sungbok
Séjour de 1 nuit en mai 2024
Réponse de Regards, Diana Kamarunzaman | Asst. Manager, Gues le 21 mai 2024
Dear Mr Sungbok, Thank you for taking the time to share your feedback regarding your recent stay. We're delighted to hear that you found the room clean, convenient, and well-maintained. We take great pride in providing a comfortable and enjoyable experience for our guests, and it's always rewarding to receive positive feedback like yours. Your kind words about the value for money stay are greatly appreciated.We strive to maintain cleanliness and ensure that our facilities meet the highest standards, so it's wonderful to know that we succeeded in providing you with a pleasant stay.We value your feedback and are always looking for ways to enhance our services.Once again, thank you for choosing Somerset Medini Iskandar Puteri, Johor. We look forward to welcoming you back for another great stay in the future.
8/10 Bien
Manish Kumar
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Manish Kumar
Séjour de 3 nuits en mars 2024
Réponse de Regards, Diana Kamarunzaman | Asst. Manager, Gues le 2 avr. 2024
Dear Mr Manish, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear that our property was a convenient choice for your visit to Legoland, given its proximity within walking distance.However, we apologize if the breakfast offering did not meet your expectations. We take guest feedback seriously, and your comments regarding the breakfast options will be shared with our team. We strive to provide a variety of choices to cater to different preferences and dietary needs, and we will evaluate our offerings to ensure improvements are made.We appreciate your honesty and understanding in choosing to dine outside for breakfast. Your suggestions help us in enhancing the overall experience we provide to our guests.Thank you once again for your valuable feedback. We value your patronage and look forward to the opportunity to welcome you back on your next visit.
10/10 Excellent
Kong Peng
13 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kong Peng
Séjour de 2 nuits en février 2024
Réponse de Diana le 14 févr. 2024
Dear Mr Peng, Thank you for taking the time to provide feedback on your recent experience with us. We are thrilled to hear that you found our location to be very convenient. Your positive feedback is truly appreciated and will serve as encouragement for our team to continue delivering exceptional service and convenience to all our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.
2/10 Horrible
Voyageur vérifié
12 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Diana le 17 févr. 2024
Dear Mr Wan-Gyu, Thank you for sharing your review on your recent visit. We look forward to welcoming you back for another seamless experience soon! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.
8/10 Bien
How Teng
Voyage en famille avec de jeunes enfants
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
How Teng
Séjour de 2 nuits en février 2024
Réponse de Diana le 14 févr. 2024
Dear Mr Teng, Thank you for taking the time to provide feedback on your recent experience with us. We are thrilled to hear that you found our location to be very convenient. Your positive feedback is truly appreciated and will serve as encouragement for our team to continue delivering exceptional service and convenience to all our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.
10/10 Excellent
Cindy
Voyage en famille
2 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cindy
Séjour de 2 nuits en janvier 2024
Réponse de Diana le 4 févr. 2024
Dear Ms Cindy, Thank you for your feedback about your recent stay with us. We are glad to hear that you had a positive experience with our service and found our facilities convenient. We take pride in providing a high level of service to our customers. We value your interest in our services and look forward to serving you in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
Shinwon
Voyage en famille
14 janv. 2024
Les points forts : Confort de la chambre
Shinwon
Séjour de 1 nuit en janvier 2024
Réponse de Diana le 15 janv. 2024
Dear Ms Shinwon, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our location to be convenient and our service satisfactory. We strive to provide excellent services, including taxi reservations and luggage storage to ensure a pleasant stay for our guests. We also appreciate your mention of the early check-in option. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.
10/10 Excellent
Natasha
Voyage en famille avec de jeunes enfants
7 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Natasha
Séjour de 1 nuit en janvier 2024
Réponse de Diana le 10 janv. 2024
Dear Ms Natasha, Thank you for your kind words! We're thrilled to hear that you were satisfied with the service provided during your stay with us. At Somerset Medini Iskandar Puteri, we strive to provide excellent service to all our guests, and we're glad to know that we met your expectations. Our dedicated team works hard to ensure that every aspect of your stay is taken care of, and it's rewarding to receive such positive feedback.Thank you for choosing our hotel, and we hope to have the pleasure of serving you again in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
10/10 Excellent
Mohamed
1 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mohamed
Séjour de 3 nuits en décembre 2023
8/10 Bien
Voyageur vérifié
28 déc. 2023
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Lee Kong
18 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lee Kong
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Quan Wei
Voyage en famille avec de jeunes enfants
17 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Quan Wei
Séjour de 2 nuits en décembre 2023
Réponse de Diana le 18 déc. 2023
Thank you for the kind review of your experience with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Our team endeavors to provide a level of service that is synonymous with our signature hospitality. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.
10/10 Excellent
JINWOO
9 déc. 2023
JINWOO
Séjour de 6 nuits en décembre 2023
8/10 Bien
Yoong shan
26 nov. 2023
Yoong shan
Séjour de 2 nuits en novembre 2023
8/10 Bien
Errol
9 sept. 2023
Errol
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Keith
Voyage en famille
7 août 2023
Les points forts : Propreté et confort de la chambre
Fantastic Service Apartment for Family
Keith
Séjour de 2 nuits en août 2023
Réponse de Diana le 9 août 2023
Dear Mr. Keith,Thank you for your kind review. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service.
10/10 Excellent
Fernando
Voyage en famille
7 août 2023
Les points forts : Propreté et confort de la chambre
Fernando
Séjour de 2 nuits en août 2023
Réponse de Diana le 9 août 2023
Dear Mr Fernando, Thank you for your kind review. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service.
8/10 Bien
Jaewook
4 août 2023
Jaewook
Séjour de 8 nuits en juillet 2023
8/10 Bien
Krishna
Voyage en famille
30 juil. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Krishna
Séjour de 3 nuits en juillet 2023
Réponse de Diana le 1 août 2023
Dear Mr Krishna, Thank you for your kind review! We are glad to know that our location as well facilities complemented well to provide you with an exceed expectation stay with us. We are delighted you had an enjoyable. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
6/10 Satisfaisant
Meixian
11 juin 2023
Meixian
Séjour de 1 nuit en juin 2023
2/10 Horrible
Arun Kumar
Voyage en famille
8 mai 2023
Arun Kumar
Séjour de 1 nuit en mai 2023
Réponse de Diana le 8 mai 2023
Dear Mr Arun, Thank you very much for taking the time to share your feedback. We are disappointed to learn that your stay was not up to expectations. While this isn’t the usual stay experience of our guests, we humbly recognize the fact that we may not have been able to perfect our delivery every single time as much as we fervently hope to. Nonetheless, my team and I are always appreciative of constructive feedbacks on our gaps in our commitment to strive for continuous improvements in order to deliver the ultimate stay experience all our guests deserve. We look forward to hearing from you and hope to be able to have the opportunity to restore your confidence in our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
10/10 Excellent
TC
7 mai 2023
Les points forts : Propreté et confort de la chambre
TC
Séjour de 1 nuit en mai 2023
Réponse de Diana le 9 mai 2023
Dear Valued Guest, Thank you very much for the highest rating! We are pleased to hear that you appreciated our facilities as well our location. Thank you for staying with us and we look forward to welcoming you back for another memorable stay. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
Yoong shan
Voyage en famille
25 avr. 2023
Yoong shan
Séjour de 2 nuits en avril 2023
Réponse de Diana le 1 mai 2023
Dear Mr Yoong, Thank you for taking the time to review your experience with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Our team endeavors to provide a level of service that is synonymous with our signature hospitality. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service
6/10 Satisfaisant
nora
Voyage en famille avec de jeunes enfants
20 avr. 2023
nora
Séjour de 1 nuit en avril 2023
Réponse de Diana le 22 avr. 2023
Dear Ms Nora, Thank you very much for taking the time to share your feedback. We are glad to have achieved your overall liking. While this isn’t the usual stay experience of our guests, we humbly recognize the fact that we may not have been able to perfect our delivery every single time as much as we fervently hope to. Nonetheless, my team and I are always appreciative of constructive feedbacks on our gaps in our commitment to strive for continuous improvements in order to deliver the ultimate stay experience all our guests deserve. We look forward to hearing from you and hope to be able to have the opportunity to restore your confidence in our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
4/10 Médiocre
Arun
10 avr. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Arun
Séjour de 1 nuit en avril 2023
Réponse de Diana le 15 avr. 2023
Dear Mr Arun, Thank you very much for taking the time to share your feedback. We regret to learn that your stay with us was less than satisfactory due to the cleanliness issues that you encountered. It is most certainly not the experience that we intended our guests to have, and the impression that we would like to leave. Do be assured that our guest’s experience remain our top priority and a slew of improvements will be implemented to enhance our offerings and service standards. We do hope that there you will render us another opportunity of welcoming you back again for a more seamless experience in the near future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
Mincheol
Voyage en famille
31 janv. 2023
Les points forts : Propreté et confort de la chambre
Mincheol
Séjour de 1 nuit en janvier 2023
Réponse de Diana le 26 févr. 2023
Dear Ms Mincheol, Thank you for your very kind review. We are glad to know that our location, view as well the facilities complemented well to provide you with an exceed expectation stay with us. We are delighted you had an enjoyable. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
YI LU
13 janv. 2023
YI LU
Séjour de 3 nuits en janvier 2023
Réponse de Diana le 26 févr. 2023
Dear Ms Yi Lu, Thank you for your review. Your kind review will definitely motivate us to continue to ensure the best experience for our guests and we look forward to welcoming you back for another enjoyable stay in the not-too-distant future. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service
10/10 Excellent
Ren Shing
Voyage en famille
5 janv. 2023
Les points forts : Propreté et confort de la chambre
Great stay
Ren Shing
Séjour de 3 nuits en décembre 2022
Réponse de Diana le 7 janv. 2023
Dear Mr Ren Shing, Thank you very much for taking the time to share your feedback. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. We are delighted that we have made your stay an exceptional one. Thank you for choosing Somerset Medini Iskandar Puteri, Johor and we look forward to welcome you back again. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
10/10 Excellent
Edwin
2 janv. 2023
Les points forts : Propreté et confort de la chambre
Edwin
Séjour de 1 nuit en décembre 2022
Réponse de Diana le 7 janv. 2023
Dear Mr. Edwin,Thank you for your perfect rating! It is indeed our pleasure that you had enjoyed your stay with us. We definitely look forward to welcome and serve you again, in the near future.Regards,Diana Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
Eric
28 déc. 2022
Eric
Séjour de 2 nuits en décembre 2022
Réponse de Diana le 8 mai 2023
Dear Mr Eric, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
Voyageur vérifié
Voyage en famille
23 déc. 2022
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2022
Réponse de Diana le 7 janv. 2023
Dear Valued Guest, Thank you for taking the time to share your stay experience. We are glad you enjoyed your stay. We hope to welcome you back on your next visit.Regards,Diana Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
Archie
18 déc. 2022
Archie
Réponse de Viki Mahalingam le 20 déc. 2022
Dear Sir/Madam, Thank you for the review and at the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your valued patronage. From all of us at Somerset Medini Iskandar Puteri, Johor, we look forward to welcoming you again soon. Regards, Viki Mahalingam, Asst. Residence Manager
4/10 Médiocre
Voyageur vérifié
Voyage en famille
12 déc. 2022
Les points faibles : Propreté
Disappointing
Voyageur vérifié
Séjour de 2 nuits en décembre 2022
Réponse de Viki Mahalingam le 20 déc. 2022
Dear Valued Guest, thank you for your review. We have noted your feedback and will work on further improvements with our Maintenance team. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Viki Mahalingam, Asst. Residence Manager
4/10 Médiocre
Mohamad Faizal Bin
12 déc. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mohamad Faizal Bin
Séjour de 2 nuits en décembre 2022
Réponse de Diana le 8 mai 2023
Dear Mr Faizal, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
Ashurah
Voyage en famille
17 oct. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ashurah
Séjour de 1 nuit en octobre 2022
Réponse de Viki Mahalingam le 17 oct. 2022
Dear Ashurah, We would like to thank you very much for sharing with us your feedback regarding your stay. I shared your comments with our team. I am glad to see that you enjoyed your experience with us and I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back in the near future. Regards, Viki, Asst. Residence Manager
8/10 Bien
CHIA CHUN
15 sept. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
CHIA CHUN
Séjour de 1 nuit en septembre 2022
Réponse de Diana le 8 mai 2023
Dear Mr Chia,Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service
2/10 Horrible
Crispina
Voyage en famille avec de jeunes enfants
11 sept. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Crispina
Séjour de 3 nuits en septembre 2022
Réponse de Viki Mahalingam le 16 sept. 2022
Dear Ms Crispina, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concern mainly on room readiness. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Viki Mahalingam
4/10 Médiocre
Voyageur vérifié
Voyage en famille
7 sept. 2022
Les points faibles : Propreté
Can find better location
Voyageur vérifié
Séjour de 2 nuits en septembre 2022
Réponse de Viki Mahalingam le 16 sept. 2022
Dear Valued Guest, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concern mainly on room readiness. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Viki Mahalingam
8/10 Bien
Eugene
Voyage en famille avec de jeunes enfants
6 sept. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Eugene
Séjour de 3 nuits en août 2022
Réponse de Viki Mahalingam le 16 sept. 2022
Dear Mr Eugene,Thank you for taking the time to share your stay experience on Expedia.We were delighted to learn that you enjoyed your stay with us. Rest assured that we have noted your feedback pertaining to the broken body soap bottle and replaced it accordingly. Once again, thank you for your valued patronage. From all of us at Somerset Medini Iskandar Puteri, we look forward to welcoming you again soon.
2/10 Horrible
yuen ling
Voyage en famille avec de jeunes enfants
6 sept. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
yuen ling
Séjour de 1 nuit en septembre 2022
Réponse de Diana le 14 oct. 2022
Dear Yuen Ling, Thank you for staying at the Somerset Medini Iskandar Puteri, Johor. We do apologize for the experiences that were not up to your exacting expectations. Please be assured that necessary trainings and amendments will be implemented to ensure that your next visit with us will be a better one. We are once again sorry for all the shortcomings and inconveniences. We do hope that there you will render us another opportunity of welcoming you back again for a more seamless experience in the near future.Regards,Diana Binti Kamarunzaman Asst. Manager, Guest Service
8/10 Bien
Qin
Voyage en couple
22 août 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Qin
Séjour de 28 nuits en juillet 2022
Réponse de Viki Mahalingam le 17 oct. 2022
Dear Qin, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. Please allow us to clarify that the breakfast we offer is a Continental Breakfast with the addition of several hot, cooked food items. We regret that you did not enjoy the breakfast on offer. We have shared your feedback with our breakfast service provider and will continue to work on improvements with them. We look forward to welcoming you back to stay soon. Best regards, Viki, Asst. Residence Manager
8/10 Bien
Pamela
21 août 2022
Les points forts : Propreté et confort de la chambre
Good will stay again
Pamela
Séjour de 1 nuit en août 2022
Réponse de Viki Mahalingam le 22 août 2022
Dear Valued Guest, Thank you for your review. We are delighted you have had another enjoyable stay with us and sincerely thank you for your continued support. We look forward to welcoming you back for another great stay soon. Best regards, Viki Mahalingam, Asst Residence Manager
6/10 Satisfaisant
Cindy
Voyage en famille avec de jeunes enfants
6 août 2022
Cindy
Séjour de 2 nuits en août 2022
Réponse de Viki Mahalingam le 22 août 2022
Dear Ms Cindy, Rest assured that we have taken note of your feedback pertaining to room maintenance and shall improve in this area of concern. We look forward to welcoming you back for another flawless experience. Yours sincerely, Viki Mahalingam Asst. Residence Manager
8/10 Bien
Voyageur vérifié
29 juin 2022
Les points faibles : Propreté
Big room
Voyageur vérifié
Séjour de 2 nuits en juin 2022
Réponse de Viki Mahalingam le 22 août 2022
Dear Valued Guest, Thank you for your review. We are delighted you have had another enjoyable stay with us and sincerely thank you for your continued support. We look forward to welcoming you back for another great stay soon. Rest assured that we have noted your feedback pertaining to linen and will ensure no reoccurrence in future. Best regards, Viki Mahalingam, Asst Residence Manager
10/10 Excellent
Wong
22 juin 2022
Wong
Séjour de 2 nuits en juin 2022
Réponse de Viki Mahalingam le 27 juin 2022
Dear Mr Wong, We are truly pleased to hear that we met your expectations in terms of our service and hospitality. We look forward to welcoming you back for another flawless experience. Yours sincerely, Viki Mahalingam Asst. Residence Manager
4/10 Médiocre
Jonathan, Singapore
20 juin 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 6 nuits en juin 2022
Réponse de Viki Mahalingam le 27 juin 2022
Dear Mr Jonathan, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the housekeeping team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards
4/10 Médiocre
Voyageur vérifié
Voyage en famille
20 juin 2022
Les points faibles : Propreté et confort de la chambre
Disappointing
Voyageur vérifié
Séjour de 1 nuit en juin 2022
Réponse de Viki Mahalingam le 27 juin 2022
Dear Valued Guest, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the engineering team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards
4/10 Médiocre
suan jin
Voyage en famille
19 juin 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
suan jin
Séjour de 1 nuit en juin 2022
Réponse de Viki Mahalingam le 27 juin 2022
Dear Mr Suan Jin, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the maintenance team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards
6/10 Satisfaisant
TAN
17 juin 2022
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
TAN
Séjour de 3 nuits en juin 2022
Réponse de Diana le 8 mai 2023
Dear Mr Tan, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service