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Avis sur Pinetree Marina Resort

3.5 out of 5
Pinetree Marina Resort
Nusajaya, Iskandar Puteri, Johor

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 49 avis sur 132." "
Note des voyageurs de 8 (Bien), d’après 55 avis sur 132." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 132." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 132." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 132." "

8,2/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

HIDETADA, Suginami-ku

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
良いホテルです。 安い割には部屋が広く快適です。 景色も良かったです。 ついつい居心地が良く延長しました。 飲食店もほどほどにあり、ハードロックカフェで生バンドの演奏を楽しみながらお酒も飲めました。 スーパーもあり部屋でご飯を作って食べれます。 サウナを楽しみにしていったんですが、温度が60度までしか上がらないのが残念でした。
Séjour de 3 nuits en avril 2024

8/10 Bien

DAE KEUN

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good for family. Nice condition and service.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Jong Kyu

Les points faibles : Propreté
위치가 조금 떨어져있어 불편하고 시설에 비해 관리가 부족
Séjour de 1 nuit en mars 2024

10/10 Excellent

Justine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was very quiet and clean. Lovely pool Not that much around in terms of shops and things to see. We stayed due to Legoland but had an extra day and not much to see. The restaurants close by were good and nice atmosphere on the water. Pity some old developments opposite that really make the place look a little gloomy otherwise would be great view. Rooms were comfortable and clean and very spacious, huge living area.
Séjour de 4 nuits en mars 2024
Réponse de Nor - Duty Manager le 27 mars 2024
Dear Justine,Thank you for your wonderful review. It was an honor to host you and happy to heard that you enjoyed the resort as well as our services. Looking forward to welcome you back again soon. Stay safe!Warmest Regards,

8/10 Bien

Men Haur

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
overall is good, the staff is very friendly and helpful. the facility is good as well the only concern is the mattress and blanket is look like not so clean as we can see the stain obviously and the extra blanket store in cabinet is dirty.
Séjour de 1 nuit en mars 2024
Réponse de Nor - Duty Manager le 27 mars 2024
Dear Men Haur,Thank you for your review and my apologies on the issue that you facing during your stay with us. I have shared with my team here and rest assured we are taking steps to rectify some of the areas pointed out. We hope to welcome you back in near future so that we can create more great experience for your coming stays.Warmest Regards,

8/10 Bien

Ni

Voyage en famille
.
Séjour de 2 nuits en février 2024
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr/Ms Ni, Thank you for your kind rating.Best Regards and Stay Safe!

10/10 Excellent

Raymond

Voyage en famille
Les points forts : Propreté et confort de la chambre
Value for money, if you have a big family!
The apartment is spacious and relatively well maintained. Great for families and staycation gatherings. Staff are all very friendly and kind. Help to keep my lost charger. Good location with nice food nearby. HARD ROCK CAFE is just downstairs Will return again. (:
Séjour de 1 nuit en décembre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bien

Y C Jasline

Séjour de 2 nuits en décembre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr/Ms Jasline,Thank you for your kind rating.Best Regards and Stay Safe!

10/10 Excellent

Roger

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Property is spacious and nicely decorated. Unlimited free car park entry.
Séjour de 1 nuit en décembre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr Roger,Thank you for your taking your time to rate us. Your perfect rating is greatly appreciated.!!Best Regards and Stay Safe!

10/10 Excellent

THANOM

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr Thanom,Thank you for your taking your time to rate us. Your perfect rating is greatly appreciated.!!Best Regards and Stay Safe!

8/10 Bien

Ovi Lian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Parts the of room need airing to remove the musty smell. Otherwise, it is great value for short term stay.
Séjour de 3 nuits en décembre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr Ovi, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We take well note of your feedback on improvements for the convenience of guests. We hope you'll come and see us again soon!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
Disappointed :(
Room looks old and drain smell in toilet. Tables are so dirty. Sofa old, dirty, small and uncomfortable. Quite disappointed as from the photos everything looks so nice and comfy. Intially i thought i would wanna spend most of the time in such a cozy room to relax but ended up i keep going out as i dont feel really comfortable. Some things in the room are not working also. As most hotels only provide one free parking ticket per room per day, only good thing for this hotel is that if u drive u can go in n out many times and still free parking using the hotel card. Air con works well tho.
Séjour de 2 nuits en décembre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr/Ms,We are concerned to hear that you were not quite satisfied with the room cleanliness. Your input has been taken into serious consideration to ensure that corrective measures will be taken. Once again thank you for being our guest. Looking forward to seeing you again.

10/10 Excellent

Lawrence

Séjour de 2 nuits en décembre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr Lawrence,Thank you for taking the time to giving us with the prefect rating. Looking forward to see you again. Best Regards and Stay Safe!

8/10 Bien

Mark

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was a unit in an upscale condo in the suburbs of Johor Bahru. It was well run and had an excellent staff. It was very presentable and very large. The real problem is location. While it had restaurants and grocery stores nearby, it was very much off the tourist route. But transportation in Johor, like most of Malaysia, is not expensive and we could travel where we wished without difficulty. There were a few minor maintenance issues but anything we reported was immediately repaired. The pool and views were great. We looked across the water to Singapore.
Séjour de 3 nuits en novembre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Mr Mark,We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these. The staff would be equally pleased to learn of your high praise. We would love to have you again. Stay safe!

8/10 Bien

Alvin

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
Still acceptable swimming pool abit dirty
Séjour de 1 nuit en septembre 2023

10/10 Excellent

shahidah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was well taken off. Everything was excellent. The security guard, front desk, and everyone were so polite and helpful. The room was super duper clean. Happy to stay there for 3 days and 2 nights. Thank You Pine Tree Marina Resort.
Séjour de 2 nuits en octobre 2023
Réponse de Nor - Duty Manager le 28 févr. 2024
Dear Ms Shahidah,Thank you for sharing your kind review. We are glad to hear that you had a pleasant stay. We look forward to welcoming you again in the future. Stay safe!

6/10 Satisfaisant

ARINI

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté
Need to improve on cleanliness, sofa fabric is dirty and felt some itchiness. Small insect in the toilet, toilet sink overflow when on tap and bidet spray leak. Unit is spacious and air con is good but only setback is the breakfast serve as bento set.
Séjour de 1 nuit en septembre 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Dear Ms Arini,We are concerned to hear that you were not quite satisfied with the room cleanliness. Your input has been taken into serious consideration to ensure that corrective measures will be taken. Once again thank you for being our guest. Looking forward to seeing you again.

8/10 Bien

Eunkyung

Voyage en famille
Les points forts : Propreté et confort de la chambre
stayed for two nights. Good to stay with family.
Séjour de 1 nuit en août 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Dear Mr/Ms Eunkyung,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

kehchi

Séjour de 1 nuit en août 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Dear Mr/Ms Kehchi,Thank you for your kind rating.Best Regards and Stay Safe!

8/10 Bien

Shuhui

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Dear Mr/Ms Shuhui,Thank You for rate us, see you again in the near future. Best Regards & Stay Safe!

10/10 Excellent

Allen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
the apartment was spacious and conditions good. the check in and check out were smooth and the staff was great! It is just above Hard Rock Cafe and other dining choices nearby. However you can hear motorcycles revving noise at night if you stay in room facing city. My room can hear generator-like sound at night but acceptable to me, can treat it as white noise. Overall, nice place and I will stay again in the future.
Séjour de 2 nuits en juillet 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Dear Mr/Ms Allen,We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these. The staff would be equally pleased to learn of your high praise. Thank you for appreciating our location too. We are glad that you found it feasible. We’ll strive to deliver such great experiences consistently. Please visit again!

8/10 Bien

Kok Heng

Séjour de 1 nuit en juin 2023
Réponse de Duty Manager le 26 sept. 2023
Thank you for the good rating and we look forward to welcoming you back again. Best Regards & Stay Safe!

8/10 Bien

Desmond

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The reception, the housekeeping is 5-stars rrated. The service if the duty manager is amazing. Checking in and out, breakfast arrabgenent was a brisk. The nasi lemak breqkfast set was quite delicious but could be better if guests are guven options.
Séjour de 2 nuits en juin 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Dear Mr Desmond,What a wonderful review. We are so grateful for your kind words. Thanks for sharing your review and stay safe!

10/10 Excellent

Steven

Séjour de 1 nuit en juin 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Thank you for your time to rate us. Hope to see you again. Best Regards & Stay Safe!

6/10 Satisfaisant

Steven

Voyage en couple
I was given an Upgrade to Executive Room. The Microwave Oven, Washing Machine are Great. But the Marble flooring was not Polished and Sofa set looked old & dirty. I booked a Breakfast set, Nasi Lemak taste good but Coffee & Tea did not given any Sugar & Dairy. Facilities like Pool, Library, need to do something.
Séjour de 1 nuit en mai 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Dear Mr Steven,It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We take well note of your feedback on improvements for the convenience of guests. We hope you'll come and see us again soon!

6/10 Satisfaisant

Khairun

Séjour de 1 nuit en mai 2023

10/10 Excellent

Fatnin Darwisyah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Had a pleasant stay here. Room and property’s amenities are awesome. Very cozy👍
Séjour de 2 nuits en mai 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Dear Mr/Ms Fatnin,Thank You for rate & review us, see you again in the near future. Best Regards & Stay Safe!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en avril 2023

10/10 Excellent

Aishaina

Séjour de 2 nuits en avril 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Thank you for your time to rate us. Best Regards & Stay Safe!

8/10 Bien

Keh Chi

Séjour de 1 nuit en mars 2023
Réponse de Nor - Duty Manager le 26 sept. 2023
Thank you for your time to rate us. Best Regards & Stay Safe!

10/10 Excellent

Nuraini

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My second time booking and still the same good hotel that i will come back to. I love how friendly and helpful the staffs are. Service was also fast evrrytime i ask for room service. Thank you for the wonderful experience!
Séjour de 2 nuits en mars 2023
Réponse de Nor - Duty Manager le 23 mars 2023
We appreciate the fantastic review and are glad we could be of service. You're most welcome to visit again.

10/10 Excellent

Ahmad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was good
Séjour de 2 nuits en mars 2023
Réponse de Nor - Duty Manager le 26 mars 2023
Dear Ahmad,We’re thrilled that you were satisfied with our services. Your feedback is appreciated. Thanks for the kind rating.

10/10 Excellent

James

Séjour de 2 nuits en février 2023
Réponse de Didi Kalil - Duty Manager le 15 févr. 2023
Thank you for your time to rate us. Best Regards & Stay Safe!

8/10 Bien

Keh Chi

Séjour de 1 nuit en février 2023
Réponse de Didi Kalil - Duty Manager le 8 févr. 2023
Dear Keh Chin,Thank You for rate us, see you again in the near future.Best Regards & Stay Safe!

8/10 Bien

Tan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Spacious 2 rooms apartment with 1 king size bed & the other room with queen size bed.
Séjour de 2 nuits en décembre 2022
Réponse de Didi Kalil - Duty Manager le 8 févr. 2023
Dear Tan,Thank You for rate & review us, see you again in the near future.Best Regards & Stay Safe!

2/10 Horrible

Poi

6/10 Satisfaisant

Seow Ming

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Booked the 3 bedroom apartment for our family of 5. Nice size and configuration with a kitchen.

10/10 Excellent

Neng

Voyage en groupe
Les points forts : Confort de la chambre
Big spacious property
Wifi and cleanliness could be better. Friendly staff a plus.
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Eichalien

Séjour de 1 nuit en octobre 2022

10/10 Excellent

shifa

Voyage en famille
Les points forts : Propreté et confort de la chambre
Fabulous stay
When the time we check in and out was a breeze considering during the school holiday season. The front desk staff was polite and professional. Definitely will come back to stay at this property again!
Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Riyelle

Séjour de 2 nuits en juillet 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
I'd arrived there at 6.30 p.m. but they didn't do cleaning yet.They said I had to wait my room till cleaning is done and there was no any room or compensation. 1 hour later, cleaning wasnot done yet. My kids were so tired and they cried. I still cannot understand why they didn't finish cleaning till evening time.
Séjour de 1 nuit en juillet 2022
Réponse de Duty Manager. le 7 août 2022
Dear Valued Guest, Thank you for your review and please accept our sincerest apology for the unwanted experience caused by us and every inconvenience is much regretted. We are sorry due to peak season and hotel running busy daily to cause check-in late. Every guest review is important to us as we work towards ensuring the utmost quality to meet every guest's satisfaction. We have duly noted the following issue you had highlighted and will emphasize these with our management to ensure improvements. Best Regards

4/10 Médiocre

Thanaletchumy

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Duty Manager le 7 août 2022
Dear Thanaletchumy , Thank you for the rating on our resort and my apologies if the issue that you facing during your stay with us. Appreciate if you can pointed out the issue that we can do better. Best Regards

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté et confort de la chambre
Review
Rooms are clean and nice. WiFi connection is not so good. Keeps breaking up. Breakfast is served via bento box with a fruit, 2 piece of pastry, with a packet of noodles and coffee or juice. Overall, for the price, the room is good.
Séjour de 1 nuit en juin 2022
Réponse de Duty Manager le 7 août 2022
Dear Leslie, Thank you for choosing Pinetree Marina Resort to stay with us and your review for our resort. It is wonderful to hear that you have enjoyed your stay with us, and spend your valuable time to write a review for us. We are very appreciated those reviews to let us know the area where we need to be improved so that we could take action on it. Best Regards

8/10 Bien

Tang

Séjour de 1 nuit en juin 2022
Réponse de Duty Manager le 7 août 2022
Dear Tang, Thank you for the good rating on our resort. We look forward to welcoming you back. Best Regards

8/10 Bien

Tony

Voyage en famille
Les points forts : Propreté et confort de la chambre
Staycation
Amazing stay
Séjour de 7 nuits en juin 2022
Réponse de Duty Manager le 7 août 2022
Dear Tony, Thank you for staying with us. Your excellent review and rating would definitely motivate our associates to deliver a high standard of service expected by our guest. We look forward to welcoming you back. Regards

8/10 Bien

Cheng Kuang

Voyage en famille
Les points forts : Propreté et confort de la chambre
Mouldy wall
Got mouldy wall at one of the room, the rest is ok
Séjour de 1 nuit en juin 2022
Réponse de Duty Manager le 7 août 2022
Dear Cheng Kuang, Warmest greeting from Pinetree Marina Resort! Thank you for your sharing your kind review. We have duly noted the following issue you had highlighted and will emphasize these with related department for corrective measures to ensure improvement and no repeat occurrence. We look forward to welcoming you again in the future. Regards

10/10 Excellent

LI LI

Voyage en famille
Les points forts : Propreté et confort de la chambre
quite good. clean, nice view. only thay master toilet smelly even with ventilation fan on. hope can improve.
Séjour de 1 nuit en juin 2022
Réponse de Duty Manager le 7 août 2022
Dear LI LI, Thank you for your review and my apologies on the issue that you facing during your stay with us. I have shared with my team here and rest assured we are taking steps to rectify some of the areas pointed out. We hope to welcome you back in near future so that we can create more great experience for your coming stays. Warmest Regards.

8/10 Bien

Shariffah

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en juin 2022
Réponse de Duty Manager le 7 août 2022
Dear Shariffah, Thank you for the good rating on our resort. We look forward to welcoming you back. Best Regards

6/10 Satisfaisant

Lim

Séjour de 1 nuit en mai 2022