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Avis sur River Ness Hotel, a member of Radisson Individuals

4 out of 5
River Ness Hotel, a member of Radisson Individuals
CHURCH ST 83-97, Inverness, Scotland

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 129 avis sur 233." "
Note des voyageurs de 8 (Bien), d’après 76 avis sur 233." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 233." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 233." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 233." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jacques

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de EC le 24 sept. 2022
Dear Jacques,Thank you for choosing The River Ness Hotel as your destination residence whilst in Inverness and for taking the time to provide feedback on your stay. It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to welcome you back to The River Ness Hotel on many future occasions.Kind RegardsEllieFront Office Supervisor

10/10 Excellent

Justin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding customer service and really went the extra mile to make our stay enjoyable. Would highly recommend.
Séjour de 2 nuits en mai 2024
Réponse de gh le 23 mai 2024
Dear Justin,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are so glad that you gave us 5 out of 5 and that you found the customer service outstanding. Your kind words will be passed on to the staff.We hope to see you again in the near future,Kind RegardsGary HoweSenior Duty Manager

6/10 Satisfaisant

Sarayu

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Raymond, Washington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Okay place. Avoid rooms on the street. The bar across the street is very noisy late at night. Staff are good. Go to Costa for coffee in the morning
Séjour de 2 nuits en mai 2024
Réponse de gh le 18 mai 2024
Dear Raymond,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay. We are sorry that you had noise issues from outside of the hotel, unfortunately, this is out of our control as we are a city center. We do have rooms at the back of the hotel which are much quieter and can be requested.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful room. Amenenties were great!
Séjour de 1 nuit en mai 2024
Réponse de gh le 4 mai 2024
Dear Allison,Thank you for taking the time to fill in a review on your recent stay. We value all feedback. We are very glad to see that you enjoyed your stay and thank you for giving us a 5 out of 5. This will be passed on to the staff who will be delighted. We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Sandra, Woodbridge

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location. Everything is around the hotel.
Séjour de 2 nuits en avril 2024
Réponse de gh le 4 mai 2024
Dear Sandra,Thank you for taking the time to fill in a review on your recent stay. We value all feedback. We are very glad to see that you enjoyed your stay and thank you for giving us a 5 out of 5. This will be passed on to the staff who will be delighted. We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

Brad, Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de gh le 4 mai 2024
Dear Brad,Thank you for taking the time to fill in a review on your recent stay. We value all feedback. We are very glad to see that you enjoyed your stay and thank you for giving us a 4 out of 5. This will be passed on to the staff who will be delighted. We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Annu

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay.
Séjour de 1 nuit en avril 2024
Réponse de gh le 23 avr. 2024
Dear Annu,Thank you for taking the time to fill in a review on your recent stay. We value all feedback.We are very glad to see that you enjoyed your stay and thank you for giving us a 5 out of 5. This will be passed on to the staff who will be delighted.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

4/10 Médiocre

R.m.

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overpiced hotel in a pib district catering to drunks, partiers and such. We came in late due to a mechanical issue and were treated like trash by the nightshift desk crew. I reserved a king room and they pushed two twins together. When i asked them to change it back they were too lazy to care. The room was small and useless. Wont go back or recommend in our travel blog.
Séjour de 1 nuit en avril 2024

8/10 Bien

Ana

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great attention and service. The cleanliness was not the best.. I found food under the bed from previous guests
Séjour de 3 nuits en avril 2024
Réponse de gh le 18 avr. 2024
Dear Ana,Thank you for taking the time to fill in a review of your recent stay at River Ness Hotel. We are pleased to see that you enjoyed the majority of your stay however, we are very sorry that you found food underneath your bed. I would like to assure you that this has been passed on to our head housekeeper for Investigation.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Marilyse

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was right in the middle of all the shops and meeting points for tours.
Séjour de 4 nuits en avril 2024
Réponse de gh le 11 avr. 2024
Dear marilyse,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are really glad to see that you enjoyed your stay and thank you for the 5/5 score. This will be passed on to the staff who will be delighted.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

troy, Cedar Hilss

Voyage en couple
This was a quick stay. The only really complaint I have was there is no parking. That made taking luggage in and out very difficult.
Séjour de 1 nuit en mars 2024
Réponse de gh le 11 avr. 2024
Dear Troy,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are really glad to see that you enjoyed your stay and thank you for the 4/5 score. This will be passed on to the staff who will be delighted. Unfortunately yes we do not have a car park but there is one just a few minutes walk from the hotel.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

Brian, Bakersfield

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location next to train station , restaurants , bars and , river
Séjour de 1 nuit en mars 2024
Réponse de gh le 30 mars 2024
Dear Brian,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are pleased to see that you enjoyed your stay and we hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Rupa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de gh le 29 mars 2024
Dear Rupa,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are pleased to see that you enjoyed your stay and we hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

Chrissy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de gh le 27 mars 2024
Dear Chrissy,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are pleased to see that you enjoyed your stay and we hope to see you again in the future.

8/10 Bien

Katrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice central hotel easy to enjoy Inverness from
Séjour de 2 nuits en mars 2024
Réponse de gh le 27 mars 2024
Dear Katrina,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are pleased to see that you enjoyed your stay and we hope to see you again in the future.

8/10 Bien

Geoffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de gh le 19 mars 2024
Dear Geoffrey,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are pleased to see that you enjoyed your stay and we hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The River Ness Hotel looked quite modern both outside and in. We were greeted straight away upon arrival and checked in for our room. The room was quite modern, compact but had everything we needed. One drawback would be the lack of hanging space. We both found the mattress on the bed to be uncomfortable on our overnight sleep. We both suffered a sore back next morning. Noise from we assumed other bedroom doors travelled badly to our room. So unfortunately the lie in I hoped for didn't materialise. Breakfast wasnt bad. I think that there could gave been a better selection of food stuffs. For instance, although there were several different yoghurts available there was no granola of any sort.
Séjour de 1 nuit en mars 2024
Réponse de gh le 5 mars 2024
Dear Stephen,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay and we are sorry to read that we did not meet some of your expectations. I would like to assure you that your comments have been passed onto the relevant department heads for investigation and I do hope that this does not stop you from visiting us in the near future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

Cara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: stylish, comfortable, functional rooms; well located; friendly staff; good value. Cons: bed was a little lumpy, sheets had some spots, bathroom fan noisy.
Séjour de 2 nuits en mars 2024
Réponse de gh le 5 mars 2024
Dear Cara,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay and we are sorry that we fell short on some aspects of your stay. I would like to assure you that your comments have been passed on to the relevant department heads for investigation however I do hope that this does not stop you visiting us again.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

Iain

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was a little small, asked for a king bed ,got 2 singles
Séjour de 2 nuits en février 2024
Réponse de gh le 27 févr. 2024
Dear Iain,Thank you for taking the time to fill in a review on your recent stay with us at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay however we are sorry to read that you were not 100% satisfied with your bedding type. Looking at your booking details on Expedia you did in fact book a room with 2 single beds. Should you contacted reception during your stay we would have been easily able to change you to a King Size bed.We do hope that this does not stop you from visiting us again.Kind RegardsGary HoweSenior Duty Manager

6/10 Satisfaisant

ManjunathaSwamy

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No parking facility
Not worth if you required parking. This property doesnt have parking.
Séjour de 1 nuit en février 2024
Réponse de gh le 27 févr. 2024
Dear ManjunathaSwamy,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are sorry to read that we did not meet your expectations due to us not having a car park. It does state on hotels.com website that we do not have a car park. The nearest car park is approx. 4 minutes walk from the hotel and only costs 9.00 for 24 hours.We do hop e that this does not stop you from coming again.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Benjamin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Gautam Kumar le 24 févr. 2024
Dear Benjamin,We sincerely appreciate your recent stay at River Ness Hotel and for taking the time to share your positive feedback with us. Your satisfaction is of the utmost importance, and we are thrilled to hear about your positive experience.Kind Regards,River Ness Hotel – a member of Radisson Individuals

8/10 Bien

Kirsty

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely Hotel
Great hotel. Perfect location, modern, and the room had impressive features especially for the price we paid. Two issues, however: 1. The bathroom bin was full from the previous guest…and hadn’t been replaced. Not only was this inconvenient, it was unhygienic and off putting. 2. Lobby lights were motion detectors which is good for the environment BUT took ages to register our movement which meant we had to walk in the darkness essentially. Not great for disability or safety. I’d have loved to have solo stayed in this hotel in the future but I bear this in mind for my sense of security. Other than those, I cannot fault the hotel!
Séjour de 1 nuit en février 2024
Réponse de gh le 22 févr. 2024
Dear Kirsty,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay however we would like to apologise that your bins were not emptied from the previous guest. This will be passed on to the head housekeeper for investigation. We are also sorry that you felt that the light sensors in the corridors were not adequate. We will certainly look into this. We do hope that this does not stop you from staying in the future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Vickie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will be back
Great hotel, lovely room, very convenient location
Séjour de 1 nuit en février 2024
Réponse de gh le 20 févr. 2024
Dear Vickie,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback.Thank you very much for your 10/10. We are really glad to see that you found the hotel great, the room lovely and the location was convenient for you. Your kind comments will be passed onto the staff who will be delighted that you enjoyed your stay.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

Graham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely clean hotel the staff were very helpful and friendly l would definitely use the hotel again 👍
Séjour de 2 nuits en février 2024
Réponse de gh le 20 févr. 2024
Dear Graham,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback.We are glad to see that you enjoyed your stay especially that the hotel was clean and you found the staff friendly and helpful. Your kind comments will be passed onto the staff who will be delighted.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Jonathan, Airdrie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay once again
Séjour de 1 nuit en février 2024
Réponse de Gautam le 16 févr. 2024
Dear Jonathan, We sincerely appreciate you taking the time to provide your valuable feedback about your stay with us. We look forward to the opportunity of hosting you again and ensuring your next stay is as enjoyable as the previous one. Warm regards,Gautam Kumar Guest Services ManagerRiver Ness Hotel, a member of Radisson Individuals

10/10 Excellent

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is in the centre of Inverness and provided great service, great clean rooms to a very high standard and we are looking forward to staying again.
Séjour de 1 nuit en février 2024
Réponse de gh le 14 févr. 2024
Dear Diane,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are really glad to see that you enjoyed your stay and we hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Adam

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de gh le 14 févr. 2024
Dear Adam,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are really glad to see that you enjoyed your stay and we hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Gillian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant hotel with great staff.
Lovely stay. Very helpful staff and great location. I'll definitely be returning.
Séjour de 1 nuit en février 2024
Réponse de Gautam le 5 févr. 2024
Dear Gillian, On behalf of the entire team at the River Ness Hotel, I would like to express our sincere gratitude for your kind words and positive feedback.We are delighted to hear that you had a lovely stay and that our staff's helpfulness left a positive impression. Your mention of our great location is also appreciated. It is truly rewarding for us to know that you plan to return.Thank you for choosing the River Ness Hotel, and we look forward to welcoming you back for another brilliant stay in the future.Warm regards,

8/10 Bien

Gerard

Séjour de 1 nuit en janvier 2024
Réponse de gh le 22 mars 2024
Dear Gerard,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed your stay and we hoe to see you in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gautam le 25 janv. 2024
Dear Helen,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to see that you've given us a perfect score of 10 out of 10.Thank you once again for choosing us, and we look forward to welcoming you back in the future.Warm regards,Gautam Kumar Guest Services ManagerRiver Ness Hotel, a member of Radisson Individuals

10/10 Excellent

Jillian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable stay for a night.
My room was spotless, and very comfortable. Staff were welcoming and attentive.
Séjour de 1 nuit en janvier 2024
Réponse de gh le 20 janv. 2024
Dear Jillian,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed your stay and your kind comments will be passed on to the staff.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Martyn

Séjour de 1 nuit en janvier 2024
Réponse de Gautam le 4 févr. 2024
We sincerely appreciate your recent stay at the River Ness Hotel and the time you took to share your positive feedback. Your high rating is a testament to your satisfaction, and we are thrilled to have exceeded your expectations. Providing exceptional experiences for our guests is our constant endeavor, and your feedback encourages and motivates our team to maintain these standards. Thank you for choosing the River Ness Hotel. We look forward to the opportunity to welcome you back for another outstanding stay.

6/10 Satisfaisant

Yiduo

Séjour de 2 nuits en décembre 2023
Réponse de gh le 30 déc. 2023
Dear Yidou,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feed back. We are glad to see that you enjoyed the majority of your stay but sadly we did not fulfil all of your expectations, We are sorry about this as we do strive to meet all of our guest needs.We hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Aron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good
Réponse de Gautam le 9 févr. 2024
Dear Aron,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at the River Ness Hotel and appreciate your positive feedback. We are honored by your support and look forward to providing you with another exceptional experience in the future.Warm RegardsRiver Ness Hotel, a member of Radisson Individuals

10/10 Excellent

Moonlanly

Séjour de 2 nuits en décembre 2023
Réponse de Gautam le 28 déc. 2023
Dear Moonlanly, Thank you for taking the time to review your stay at The River Ness Hotel. We greatly appreciate all feedback. Kind Regards River Ness Hotel, a member of Radisson Individuals

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
Great stay . Hotel was newly done bed was so comfortable .
Séjour de 1 nuit en décembre 2023
Réponse de gh le 24 déc. 2023
Dear Gavin,Thank you for taking the time to fill in a review on your recent stay at River Ness. We value all feedback. We are really glad to see that you enjoyed your time at the hotel and your kind words will be passed on to the staff. We hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

Paul

Séjour de 1 nuit en décembre 2023
Réponse de Gautam le 28 déc. 2023
Dear Paul, Thank you for taking the time to review your stay at The River Ness Hotel. We greatly appreciate all feedback. Kind Regards River Ness Hotel, a member of Radisson Individuals

8/10 Bien

Gustavo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel muito confortável e bem localizado e sempre a dificuldade de estacionamento na escocia com perigo de multa.
Séjour de 2 nuits en novembre 2023
Réponse de Reception Team le 23 déc. 2023
Dear Gustavo, We would like to thank you for having taken the time to leave such a great review about your stay with us here at The River Ness Hotel. We value all feedback and we look forward to having the chance to welcome you back again! Kind Regards,Reception TeamRiver Ness Hotel, a member of Radisson Individuals

10/10 Excellent

JOAN

Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 22 déc. 2023
Dear Joan,We would like to thank you for having taken the time to leave such a great review about your stay with us here at The River Ness Hotel. We value all feedback and are so pleased to read that everything about your stay was perfect! We look forward to having the chance to welcome you back again!Kind RegardsRiver Ness Hotel, a member of Radisson Individuals

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hotel in the centre
Great modern hotel in the centre of Inverness.
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 22 déc. 2023
Dear Mark,We would like to thank you for having taken the time to leave such a great review about your stay with us here at The River Ness Hotel. We value all feedback and are so pleased to read that everything about your stay was perfect! We look forward to having the chance to welcome you back again!Kind RegardsRiver Ness Hotel, a member of Radisson Individuals

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Gem in a little Town
This hotel was well centered in town and was very clean and welcoming. The staff all were great and the breakfast was the best we had during our 9 day stay in Scotland.
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 22 déc. 2023
Dear Scott,We would like to thank you for having taken the time to leave such a great review about your stay with us here at The River Ness Hotel. We value all feedback and are so pleased to read that everything about your stay was perfect! We look forward to having the chance to welcome you back again!Kind RegardsRiver Ness Hotel, a member of Radisson Individuals

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfectly located,walking distance to train and tons of restaurants. Great staff!
Réponse de Gautam le 5 févr. 2024
Dear Kathleen,We extend our heartfelt appreciation for your positive review of the River Ness Hotel.We are pleased to learn that our hotel's location, within walking distance to the train station and numerous restaurants, added convenience to your stay. Your acknowledgment of our great staff is truly gratifying, and we are delighted to have contributed to a positive experience for you.Thank you for choosing the River Ness Hotel. We look forward to the pleasure of welcoming you back for another exceptional stay.Warm regards,

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a lovely weekend. Hotel was lovely rooms modern and beds very comfortable.
Séjour de 2 nuits en décembre 2023
Réponse de Reception Team le 22 déc. 2023
Dear Brenda,Thank you for taking the time to review your stay at the River Ness Hotel. We greatly appreciate all feedback and we hope to welcome you to stay with us again.Kind RegardsRiver Ness Hotel, a member of Radisson Individuals

10/10 Excellent

Romero

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Localização excelente, apartamento confortável e amplo
Séjour de 1 nuit en novembre 2023
Réponse de gh le 5 déc. 2023
Dear Romero,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are really glad to read that you had an enjoyable stay, Your 5/5 and comments will be passed on to the staff.We hope to see you again in the near future.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean hotel in a central location in Inverness city centre. Stayed for one night, slept well and the breakfast buffet was hot and wel stocked. Would stay again.
Séjour de 1 nuit en décembre 2023
Réponse de gh le 5 déc. 2023
Dear David,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are really glad to read that you had an enjoyable stay, Your 5/5 and comments will be passed on to the staff.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

8/10 Bien

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very polite staff, efficient and we’re always ready to deal with any issues. Rooms very clean and comfortable with good amenities Small breakfast area but the team did well to ensure everything was stocked and managed the tables well so no real waiting breakfast had a good choice Great location and easily walkable from station, near shops and restaurants
Séjour de 1 nuit en novembre 2023
Réponse de gh le 28 nov. 2023
Dear William,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We appreciate all feedback. we were very glad to see that you enjoyed your stay. Your kind words will be passed on to the staff who will appreciate them.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location close to the river and downtown. Hotel is very modern and clean. An easy one night stay. Would highly recommend
Séjour de 1 nuit en novembre 2023
Réponse de gh le 28 nov. 2023
Dear Samantha,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We appreciate all feedback. we were very glad to see that you enjoyed your stay. Your kind words will be passed on to the staff who will appreciate them.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager

10/10 Excellent

John

Séjour de 1 nuit en novembre 2023
Réponse de Reception Team le 22 déc. 2023
Dear John,We would like to thank you for having taken the time to leave such a great review about your stay with us here at The River Ness Hotel. We value all feedback and are so pleased to read that everything about your stay was perfect! We look forward to having the chance to welcome you back again!Kind RegardsRiver Ness Hotel, a member of Radisson Individuals

6/10 Satisfaisant

Gavin

Séjour de 2 nuits en novembre 2023
Réponse de Reception Team le 22 déc. 2023
Dear Gavin,Thank you for taking the time to review your stay at The River Ness Hotel. We greatly appreciate all feedback and we hope to welcome you to stay with us again.Kind RegardsRiver Ness Hotel, a member of Radisson Individuals