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Avis sur Loch Ness Drumnadrochit Hotel

3 out of 5
Loch Ness Drumnadrochit Hotel
Drumnadrochit, Inverness, Scotland

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 61 avis sur 205." "
Note des voyageurs de 8 (Bien), d’après 80 avis sur 205." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 205." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 205." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 205." "

8,0/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Marie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A éviter
Un très vieil hôtel délabré qui profite de sa situation pour facturer très cher
Séjour de 1 nuit en juillet 2023
Réponse de Donald le 3 août 2023
Thank you for your review, sorry you feel that way, i think our buildings are different to be honest .

10/10 Excellent

nathalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très tranquille
Séjour de 1 nuit en juillet 2022
Réponse de Monster Man le 16 juil. 2022
Thank You Nathalie Donald

8/10 Bien

Brisard

Les points forts : Propreté, personnel et service, confort de la chambre
Bien mais à rafraîchir
Hotel vieillot mais propre, rien de réellement intéressant à proximité immédiate (évitez le pseudo musée sur le monstre du Loch Ness juste à côté, aucun intérêt) à 20 min d'inverness et 40 min de Fort Augustus
Séjour de 1 nuit en juillet 2019

8/10 Bien

Alexandre

Les points forts : Propreté et personnel et service
Loch ness
Chambre petite bruillante humide et Froide
Séjour de 1 nuit en juin 2019
Réponse de Monster Man le 14 juin 2019
Thank you for your review

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2019
Réponse de Drum Hotel le 4 juin 2019
Thank you very much for your review. We hope you will stay again.

8/10 Bien

Christèle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A réserver pour le Loch Ness
Hôtel sympathique, mais vieillissant... Pratiques pour être à côté du Loch Ness, mais sinon pas d'intérêt particulier...
Séjour de 1 nuit en mai 2019
Réponse de Monster Man le 29 mai 2019
Thank you for your review glad you enjoyed your stay with us.

10/10 Excellent

Johanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle surprise
Nous avons été très agréablement surpris : pensant être dans le grand bâtiment en bord de route, nous avons une la belle surprise d'être complètement derrière le bâtiment (accessible par le parking du musée donc au calme). la chambre était très correcte, très propre. Notre nuit a été bonne, la literie est bien. de plus, c'est proche du centre donc nous avons pu poursuivre la soirée dans un restaurant de Drumnadrochit. Nous n'avons pas pris de petit déjeuner.
Séjour de 1 nuit en mai 2019
Réponse de Monster Man le 22 mai 2019
Thank you for your lovely review, glad you enjoyed your break with us and hope you'll return again soon

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Séjour de 1 nuit en mai 2019
Réponse de Monster Man le 14 mai 2019
Thank you

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Très proche du Loch Ness Exhibition Centre et du château d'Urquhart, propose des virées en bateaux. Les murs ne sont pas épais mais le nécessaire est là.
Séjour de 1 nuit en avril 2019
Réponse de DM le 16 avr. 2019
Thank you for kind response apologies about our thin walls

8/10 Bien

Anne Grethe

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Donald le 23 mai 2024
Thank you Anne

8/10 Bien

Joy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It looked as though the property had recently been redone. Check in was in the restaurant where we were pretty much ignored until we finally approached someone after several minutes.
Séjour de 1 nuit en mai 2024
Réponse de Donald le 22 mai 2024
Thank you joy for your review, my apologies it took my staff so long for you too be spoken too

10/10 Excellent

Sandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hübsch eingerichtete Zimmer, genügend Parkmöglichkeiten. Hanglage, im Ort sind genügend Gaststätten und Einkaufsmöglichkeiten. Das Frühstück muss per Karte bestellt werden, ein Büffet wäre hier einfacher.
Séjour de 1 nuit en mai 2024
Réponse de Donald le 14 mai 2024
Thank you for your kind review, buffet is not easier for us fresh from the kitchen is nicer. Glad you enjoyed our nice ne refurbished rooms

10/10 Excellent

Corrie

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant on site is amazing! Staff is super nice. Highly recommend to any tourist visiting Loch Ness.
Séjour de 1 nuit en avril 2024
Réponse de Donald le 2 mai 2024
Thanks Corrie glad you enjoyed your stay with us:)

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Donald le 17 avr. 2024
Thank you Jeremy

4/10 Médiocre

Karl

Les points faibles : Infrastructures et conditions de l’hébergement
Office closed when we got there . Handy man had to call owner and show us the room. Room was clean but old. Restaurant was under construction for dinner but we could breakfast in the morning
Séjour de 1 nuit en mars 2024
Réponse de Donald le 9 mars 2024
Thank you for your review Karl, sorry i wasn't able to be there when you arrived.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Appreciated help with luggage. Bed too small.
Front desk helpful. Food not so good. Parking not good - walking to room quite dangerous due to uneven pavement and lots of work trucks making parking difficult. Did not like the stairs especially coming down to an uneven step.
Séjour de 1 nuit en janvier 2024
Réponse de Donald le 13 janv. 2024
Thank you for your review, your very welcome with the luggage, my apologies that you did not enjoy our food. My apologies about all the work vans we're refurbishing 12 rooms as for the pavements we'll certainly look at this going forward.

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely comfortable lodge and friendly staff.
Séjour de 4 nuits en novembre 2023
Réponse de Donald le 5 déc. 2023
Thank you William glad you enjoyed your stay with us.

2/10 Horrible

Ross

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property advertised an on-site restaurant and bar including pictures on the booking website. Booked the hotel on the basis that we could have an evening meal. There was only a cafe that had warm food until 1:00 pm. We could not have a warm evening meal.
Séjour de 1 nuit en novembre 2023
Réponse de Donald le 28 nov. 2023
Thank you for your review, my apologies we do email out that we're only open between 9-4pm sorry if we missed send this to you. we stop serving hot food at 3pm and we do give details of places open for meals in the area.

6/10 Satisfaisant

Scott

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Overall disappointed but happy with the basic room
No mention of winter hours when booking. We visited for business so we were up early and expecting breakfast but it didn’t open until 9am(1 hour after we had to be in work) so had to find breakfast elsewhere. Also, no mention of the restaurant being shut for the winter so had to find out evening meals at different locations. Reception didn’t open until 9am either so had to wait around to check out in the morning. Overall, disappointed but the room was as expected for the price.
Séjour de 2 nuits en octobre 2023
Réponse de Donald le 3 nov. 2023
Thank you for your comments Scott, my apologies I thought we had emailed saying we're only open 9-4pm now for the winter.

8/10 Bien

Maressa

Séjour de 1 nuit en octobre 2023
Réponse de Sharon le 26 nov. 2023
Thank you Maressa:)

8/10 Bien

JASON, Chulmleigh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient place to stay over when visiting. Staff were friendly. Plenty of options for shopping and eating on site and nearby. Room was a bit small but manageable. Would stay here again.
Séjour de 2 nuits en septembre 2023
Réponse de Donald le 26 oct. 2023
Thank you Jason, glad you enjoyed your stay with us.

6/10 Satisfaisant

Claudia

Voyage en famille
Les points faibles : Équipements
This a real tourist trap ! old hotel, poorly maintained and sad, a real hovel that should absolutely be avoided.
Séjour de 1 nuit en octobre 2023
Réponse de Donald le 22 oct. 2023
Thank you for your review Claudia not sure why you didn't enjoy your stay. We're an old hotel not a trap our rooms are advertised online so you can see what you purchase. The room you stayed in is getting refurbished from November.

2/10 Horrible

thomas

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dump
Séjour de 1 nuit en août 2023
Réponse de Donald le 10 oct. 2023
Thank you for your comment Thomas, sorry to read you never enjoyed your stay...

6/10 Satisfaisant

Michaela

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We were told on arrival that there were no eating facilities at the hotel as the bar area was Closed.
Séjour de 1 nuit en octobre 2023
Réponse de Donald le 9 oct. 2023
Thank you for your review Michaela, sorry about our bistro being closed at night.

6/10 Satisfaisant

Nicola

Les points forts : Propreté, personnel et service, confort de la chambre
A nice stay (besides the neighbour)
We only stopped for one night as we were passing through. The room was ok, small but comfortable for the one night. We were travelling with our dog who is anxious so we chose to be in the Annex building, which we thought would be quieter. Sadly the person staying in the room next door was in & out constantly when we were settling in for fhe evening & kept slamming their door shut, which made the walls & door rattle of our room. So wasn't the relaxing evening we were after. It may have been the door as ours was a little stiff but we did try shut it slowly rather than slam it to be respectful to the other guests. The staff were really friendly & helpful when checking in & out.
Séjour de 1 nuit en octobre 2023
Réponse de Donald le 9 oct. 2023
Thank you Nicola for your review, my apologies about your noisy neighbours.

10/10 Excellent

Kelsey

Séjour de 1 nuit en octobre 2023
Réponse de Donald le 26 oct. 2023
Thank you Kelsey

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved this
Loved this hotel, all the people within and around it were lovely and helpful. Very dog friendly. Great food
Séjour de 2 nuits en septembre 2023
Réponse de Donald le 5 oct. 2023
Thank you Erica for your kind review, glad you enjoyed your stay with us and of course or meals too.

10/10 Excellent

Stewart, Santa Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limited dining options
Séjour de 1 nuit en octobre 2023
Réponse de Donald le 4 oct. 2023
Thank you Stewart for your perfect score glad you enjoyed your stay with us

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room, friendly staff, beautiful location
Séjour de 3 nuits en septembre 2023
Réponse de Donald le 3 oct. 2023
Thank you for your lovely review Anthony glad you enjoyed your stay with us.

6/10 Satisfaisant

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great staff
Excellent staff, so nice and accommodating. We did not get the room we reserved and then moved from the room located at the back of the parking area. The room we got was very small when we paid for a large room.
Séjour de 1 nuit en septembre 2023
Réponse de Donald le 27 sept. 2023
Thank you for your kind comments, we had to change your room per your request to be in the main hotel and a double was all we had available

6/10 Satisfaisant

Paul

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Didn't like there was no lift to upper floors. Elderly or people with limited mobility would struggle up the 3 sets of steps. Room doors would bang shut! Especially if families running in and out of each others rooms. Became intolerable after a time. Room maintenance required as shower hose twisted allowing on a small trickle of water to pass out of shower head. Cistern took 5 to 10mins to refill.
Séjour de 2 nuits en septembre 2023
Réponse de Donald le 27 sept. 2023
Thank you for your comments, we don't advertise we have a lift !! all our rooms are 1 floor up except our lodges. Will certainly check out the issues you encountered.

8/10 Bien

Aleksandra

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Great staff
All people working in the hotel were absolutely brilliant, very welcoming and helpful. Hotel could do with a bit of an upgrade (bathroom had some broken tiles, old furniture, single glazed windows with high condensation). Room felt too humid and I had to turn the heating on to dry clothes which soaked the humidity overnight. However, location is great and the friendliness of the staff compensated for the interiors.
Séjour de 4 nuits en septembre 2023
Réponse de Donald le 25 sept. 2023
Thank you Aleksandra for your lovely review and was lovely to chat with you. Hope the arms aren't to sore after your mega row :). Its the main hotel under the knife first so hopefully after we have time to do the Coach-house rooms.

6/10 Satisfaisant

Alison

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Donald le 23 sept. 2023
Thank you for your review

6/10 Satisfaisant

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fine room, but very noisy
The room itself is fine. It was clean though rather small - main problem was that the room was very noisy - most noise from the hotel can be heard quite clearly and is quite intrusive.
Séjour de 1 nuit en septembre 2023
Réponse de Donald le 22 sept. 2023
Thank you for your comments Daniel, my apologies you found the room noisy I've been trying for years to get this addressed.

8/10 Bien

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Sharon le 19 sept. 2023
Thank you for your review Jim:)

10/10 Excellent

Muhammad Waseem, Hayes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good to stay for a short trip.
Séjour de 1 nuit en septembre 2023
Réponse de Sharon le 17 sept. 2023
Thank you for your lovely review Muhammad.

2/10 Horrible

Peter

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never again . Dependent on it being in a tourist area
If you want to step back to the 70's , this is the hotel for you . Wallpaper hanging from bathroom wall which has an olive green suite with pine bathpanel . Not sure what was on mirror in bedroom ( im hoping it was toothpaste ) Felt really sorry for the forgein visitors if they think this is what hotels are like over here . With the price they are charging ( breakfast extra with cheap ingredients ) they could afford to do the rooms up . Curtains hanging at an angle so dont stop sunlight in morning ! When checking in we was told we couldnt eat there as they had a party of 18 in ? Good job we phoned the local pub / restaurant as they were fully booked when we went down to eat . The staff were friendly but will not be returning . Photos on website must have been when it was new !
Séjour de 1 nuit en septembre 2023
Réponse de Donald le 16 sept. 2023
Thank you for your review Peter. Sorry to read you never enjoyed your stay with us. Our rooms are getting refurbished in the winter of this year,

10/10 Excellent

Robert

Séjour de 1 nuit en septembre 2023
Réponse de Donald le 12 sept. 2023
Thank you, Robert, for your kind score.

4/10 Médiocre

Camilla

Séjour de 1 nuit en septembre 2023
Réponse de Donald le 11 sept. 2023
Thank you, Camilla, sorry to see we didn't tick all your boxes.

8/10 Bien

Marcelo

Séjour de 2 nuits en septembre 2023
Réponse de Donald le 7 sept. 2023
Thank you Marcelo.

10/10 Excellent

daryl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendliest place on the Loch
From the folks at reception to the staff in the bistro and lounge, they were all exceeding accomodating and friendly. Alex at the bar and cafe was always funny and very nice. Donald at reception was a complete gentleman and always smiling and even hooked us up for another night we decided to stay as we were enjoying ourselves so much. Emily (I think her name was, might be off a bit) was also charming. Just a lovely time reallly. Even the clientelle were nice and we met great folks there as well!
Séjour de 2 nuits en août 2023
Réponse de Donald le 3 sept. 2023
Thank you Daryl for your lovely review, glad you enjoyed your stay with us enjoy the rest of your break. Was lovely to meet you both and thank you again for your kind review.

10/10 Excellent

Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Scotland
My stay was very good, my room was in a annexe. It was comfortable, clean. The bathroom had both a bath & a shower. The restaurant itself was nice & the food enjoyable & reasonnably priced. It is situated in a quiet cul de sac, & it was just great to leave the window open & hear silence. I really enjoy my stay. There was enough to do near by & nice walk to make. I would go back.
Séjour de 3 nuits en août 2023
Réponse de Donald le 28 août 2023
Thank you, Corinne, for your lovely comments. Glad you enjoyed your stay with us ...see you again we hope

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en août 2023
Réponse de Sharon le 20 août 2023
Thank you.

4/10 Médiocre

Antje

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Donald le 18 août 2023
Thank you for your review, sorry you never enjoyed your stay with us.

8/10 Bien

Nichola

Séjour de 1 nuit en août 2023
Réponse de Donald le 18 août 2023
Thank you for your review.

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicest front desk
The front desk was literally the nicest people in the world. Cute little location. If you're doing a road trip coming from Inverness, the little town is about another .5 miles further--don't miss it. Nice room. Great water pressure.
Séjour de 1 nuit en août 2023
Réponse de Donald le 15 août 2023
Thank you Scott for your lovely review, glad you enjoyed your stay with us in Drum

8/10 Bien

Rita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for visiting Urquhart Castle and able to walk to Village Green while absorbing some knowledge about Nessie.
Séjour de 1 nuit en août 2023
Réponse de Donald le 15 août 2023
Thank you, Rita, for your lovely review, glad you enjoyed your stay with us in Drum.

10/10 Excellent

Frederick

Séjour de 1 nuit en août 2023
Réponse de Donald le 2 sept. 2023
Thank you for your kind review, Frederick

4/10 Médiocre

Edmund

Séjour de 1 nuit en août 2023
Réponse de Donald le 8 août 2023
Sorry to see you never enjoyed your stay with us Donald

8/10 Bien

Andrea

Séjour de 1 nuit en août 2023
Réponse de Donald le 8 août 2023
Thank you for your review