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Avis sur Leonardo Hotel Inverness

4 out of 5
Leonardo Hotel Inverness
Millburn Road, Inverness, Scotland

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 319 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 402 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 155 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 82 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1001." "

8,0/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour à Inverness
Personnel accueillant notamment la serveuse du petit déjeuner! Hôtel correct, propreté correcte, dommage pour la salle de bain qui était légèrement usée et pas de chauffage présent ! Le confort des lits était parfait pour bien se reposer Merci pour tout !
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Dominic

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tapis, mur & salle de bain sale! Vraiment très vieux !
Séjour de 1 nuit en août 2023
Réponse de Heather le 15 août 2023
Dear Dominic,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards Heather GolabekFront Office Assistant Manager

2/10 Horrible

Stephanie et Flavien

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et équipements
Les chambres sont minuscules, impossibles de mettre un lit bebe et nos bagages. Les chambres supérieures sont simplement plus chères, beaucoup plus chères pour des tailles identiques au standard. Quand j'ai demandé pourquoi elles étaient supérieures, on m'a dit parce que vous avez 2 bouteilles d'eau à disposition... Pour 100£ de plus la nuit.... En plus, é 15h les chambres n'étaient toujours pas nettoyées après notre visite en ville.
Séjour de 2 nuits en août 2023
Réponse de Front Office Manager le 11 août 2023
Dear Guest,thank you for your feedback. Our superior rooms coming with other benefits like early check in, late check out, costa vouchers, 10% of food and beverage, biscuits and bottled water in the room. I am sorry to read that you were disappointed with your room not cleaned at 3pm. Our staff works till later on the day and they clean the rooms until that time.Once again thank you for all your comments. I will make sure that will be passed to relevant departments.Would you wish to discuss your stay further please contact me directely.Kind RegardsAnna stankiewicz

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable
Nous sommes restés pour 2 nuits dans cet hôtel. Le personnel très agréable, le plus gros plus et la piscine et le jacuzzi.
Séjour de 1 nuit en juin 2021
Réponse de hj le 17 juin 2021
Dear Guest, Thank you for taking the time to fill in a review on your recent visit to Jurys Inn Inverness. We value all feedback. We are very glad to read that you enjoyed your stay and especially the leisure club facilities. We hope to see you again in the near future. Kind Regards Gary Howe Front Office Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Confort de la chambre
An average stay
For my business trip, I was thinking abiut having a nice rest. Unfortunately, it was really noisy. Nice room but the bathroom is a little bit old fashioned
Séjour de 1 nuit en juin 2021
Réponse de ghg le 7 juin 2021
Dear Guest, Thank you for taking the time to fill in a review on your recent stay at Jurys Inn Inverness. We value all feedback. We are sorry that you felt that the hotel was noisy during your visit & that the bathroom was old fashioned. We will look into this for you. Kind Regards Gary Howe Front Office Manager

10/10 Excellent

celia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour, hôtel propre et bien situé et le personnel est à l’écoute
Séjour de 4 nuits en décembre 2019
Réponse de Management le 1 janv. 2020
Thank you for your lovely review. We appreciate all the feedback from our guests. I hope we can welcome you back again very soon. Kind Regards Duty Manager

8/10 Bien

Bastia, Corse

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon emplacement pour visiter les highland, personnel sympathique, restaurant : service rapide et plats variés
Séjour de 4 nuits en octobre 2019
Réponse de Duty Manager le 23 oct. 2019
Dear Guest, Thank you for your lovely review. I am delighted to see that you enjoyed your stay with us. I hope to welcome you back in the future. Kind Regards Anna Stankiewicz

6/10 Satisfaisant

benoit

Déjeuner
Grande déception concernant le petit déjeuner Personnelle peu aimable
Séjour de 8 nuits en août 2019
Réponse de Anna Stankiewicz Duty Manager le 26 août 2019
Dear Guest Thank you for your review regarding your recent stay in Jurys Inn Inverness. I am sorry to read that you were disappointed with the breakfast service. We value all the feedback from our guests as it helps us to improve our standards. Once again thank you and have good day.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Le plus: sa localisation et l’intérêt du gérant à régler le problème de la réservation, problème qui était de leur responsabilité. Gérant efficace. Le moins: pas de climatisation donc bruyant la nuit et mauvaises odeurs N’avait pas respecté notre réservation (2 lits). C’est le gérant qui est finalement intervenu et a trouvé une solution mais l’employée à l’accueil ne faisait rien.
Séjour de 2 nuits en août 2019
Réponse de Anna Stankiewicz Duty Manager le 26 août 2019
Dear Guest Thank you for your feedback regarding your stay in Jurys inn Inverness. I am happy to read that location of the hotel met your expectations and that manager on duty was really helpful. At the same time I am sorry to see that noise from outside disturbed your stay. Once again thank you and have a good day.

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Réponse de G le 20 juil. 2019
Dear Guest, Thank you for your review. We are sorry to see that you did not enjoyed your stay. If you wish to discuss anything further please contact us directly at the hotel. Kind Regards Gary Howe Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good bedding good food convenient location nice free parking
Séjour de 3 nuits en mai 2019
Réponse de Management le 18 juin 2019
Dear Guest, Thank you for your review. We appreciate all feedback. We are glad that you enjoyed your stay and we hope to see you again in the future. Kind Regards

8/10 Bien

Jean Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Management le 23 mai 2019
Dear Jean Daniel, Thank you for your review. We appreciate the feedback. Have a lovely day.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2019
Réponse de Gary le 7 mai 2019
Dear Guest, Thank you for your review. We are glad that you enjoyed your stay and we hope to see you again soon. Kind Regards Gary Howe Front Office Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
État vétuste, pas conforme à un 4 étoiles. Vaisselle et couverts du petit déjeuner sales, pas de nappes ni set de table au petit déjeuner, tables mal nettoyées.. loin d’un 4 étoiles.. en vaut tout juste 3 et encore ... très cher pour une prestation globale médiocre
Séjour de 2 nuits en avril 2019
Réponse de Management le 3 mai 2019
Dear Guest, Thank You for taking time to leave feedback about your recent stay at Jurys Inn hotel in Inverness. Please accept my sincere apologies for the issues you experienced while staying with us. I will personally make sure those are addressed and rectified where possible. I hope that despite all this experience we can still welcome you in future.. Once again thank You and have a great day. Kind regards

8/10 Bien

Frédéric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique pour rayonner sur le Loch Ness
Un bon confort il est situé à l'extérieur de la ville un peu trop loin pour y aller à pied mais possède un grand parking. Malgré qu'il soit en bordure de route il est bien insonorisé. Vous avez un KFC en face
Séjour de 1 nuit en février 2019
Réponse de Jurys Inn Inverness le 24 févr. 2019
Thank you for staying with us and we appreciate the feedback

8/10 Bien

Odélia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel proche centre ville. Possible d'y aller à pied environs 15mn.. Le petit plus est la piscine dommage que le soir cela ferme tôt. Petit déjeuner avec du choix. Bruyant mais comme tous les hôtels au Royaume-Uni !
Séjour de 2 nuits en décembre 2018
Réponse de Jurys Inn Inverness le 3 janv. 2019
Thank you for staying with us and we appreciate the feedback

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre d'hôtel spacieuse et confortable à la hauteur du nombre d'étoiles indiqué. Personnel agréable et chaleureux. Hôtel à recommander.
Séjour de 3 nuits en décembre 2017
Réponse de Manager le 1 mars 2018
Thank you for your review, We hope to welcome you back to our hotel in the future.

2/10 Horrible

Claudia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Inkompetentes Personal
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great staff and excellent service! However, the building needs a serious refresh and air conditioning and proper vent fans added in the bathrooms. Our room was hot and couldn’t open the window enough to cool it down due to a safety latch. Without proper venting in the bathroom, you had to keep the door closed to keep steam from setting off the smoke alarm, and it was hot and steamy. Another room set off the alarm at 2 AM, and the whole hotel got woken up and evacuated. Then, we had to stand out in the parking lot until the fire department came and confirmed it was a false alarm. Not good.
Séjour de 5 nuits en mai 2024

2/10 Horrible

Anthony

Voyage en famille
Les points faibles : Personnel et service
My daughter became ill the during our stay in Scotland, and because of that I had to extend our stay in Glasgow. I thought I had made a reservation for the following night at the Leonardo in Inverness. When I arrived I realized that I had accidentally reserved the night for my extended stay at the Leonardo in Glasgow. They did not have any rooms available and would not refund my cost for the 2 rooms I reserved. Considering I was dealing with a very stressful situation with my daughter's illness I would have expected a refund considering that I still stayed with a Leonardo property in Glasgow. I'm out of pocket $530 and I'm not happy.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel quite dated on the outside, but clearly been done up inside! Room was small but clean, the only issue was the ventilation in the bathroom does not work and with 3 people having showers made the room a very sticky place to be especially with 25degree heat outside also! Can tell this hasn’t been working for a while either cause a couple areas of mould on the ceilings! Bit of white vinegar will help for future! Otherwise a nice stay!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Timothy

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We based ourselves here as a group of 9 cyclists for the Loch Ness Etape. It was perfect for all our needs
Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 30 avr. 2024
Dear Timothy We would like to thank you for taking the time to write your feedback about your stay and we hope that we will welcome you back to Leonardo hotel soon.Thank youDuty manager

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of free on site parking available.
Séjour de 5 nuits en avril 2024
Réponse de Duty Manager le 30 avr. 2024
Dear MichaelThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay well looked after
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 22 avr. 2024
Dear Alan Thank you for taking the time to write your feedback. We appreciate the time you have taken to write us your feedback and hope we will welcome you back again at Leonardo Hotels Inverness.Thank youDuty Manager

6/10 Satisfaisant

lynda

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
The staff on reception and in the bar grill. Where very helpful and lovely. The room 406 had vlean sheets and towels however the carpet had stains, sticky, not hoovered. Milk pots left on floor from previous guests. Windows dirty. Furnishings dirty and dusty. Walls could do with a redeesh. Bathroom floor dirty.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Dear LyndaThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

4/10 Médiocre

michelle

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Road into hotel full of potholes. Staff miserable, unfriendly and lucky if they even look up and acknowledge you. Pillows just awful and stained carpet in rooms. Way overpriced for the terrible service and well outdated room.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Dear Michelle Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

2/10 Horrible

Daniel

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The noise in the room was unbearable. In a room beside the elevator and you would have thought the elevator was in the room! Didn’t get a wink of sleep all night. Very income bed also.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 7 avr. 2024
Dear Guest,I do believe that was mentioned to me at reception. We would be m ore than happy to move your rooms if we would be informed about it at the time.Please contact us directly as we would like to discuss that further.Kind Regards

10/10 Excellent

Barry

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice friendly hotel with good facilities and good parking
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 16 mars 2024
Dear Barry,Thank you for your lovely review. We are glad that you had a pleasant stay and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was excellent and the place was excellent too.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 13 mars 2024
Dear Chris,Thank you for taking time to leave your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 Excellent

Sam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
5 mins from city by bus very quiet area lovely staff and if you speak to Morgan at the bar tell her Jamie 25-26 feb said hi
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 27 févr. 2024
Dear Sam,Thank you for your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

8/10 Bien

Matthew

Les points forts : Propreté et personnel et service
A great and very convenient place to stay.
Séjour de 6 nuits en février 2024
Réponse de Duty Manager le 26 févr. 2024
Dear Matthew Thank you for taking the time to write us your feedback. We hope that we will welcome you back soon.thank you

10/10 Excellent

Michele

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice shirt break. Staff were all lovely and worked hard. Close to town and Tesco, KFC chippy and Chinese across road. Pool was good fun but can be busy.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 26 févr. 2024
Dear Michele Thank you for taking the time to write your feedback about your stay with us at Leonardo Hotel inverness. WE hope to see you soon.Thank you

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing!
On a positive note the staff were very pleasant and welcoming. However , sadly the room was tired and wasn’t clean. Around the taps on the bath had pink slime and black mould around hand rail, clearly hadn’t been cleaned properly in a long time also black mould on ceiling. Bottom of the bathroom door is damaged. Tissue holder on the wall hanging off and empty. Carpet not hoovered - dropped white towel on floor when picked up was covered in black fluff and hair. Really wish we had taken photos .
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 26 févr. 2024
Dear GuestWe appreciate the tie it has take to write us your feedback. we will take on board the issues you have had and try work on it. We hope that we will welcome you back to the hotel.Thank you

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Clean and comfortable.
Séjour de 3 nuits en février 2024
Réponse de Duty Manager le 19 févr. 2024
Dear AnonymousThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Satisfaisant

Alison

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
average stay
shocking room on the 1st night, bathroom floor was in pieces and sharp, immediately complained, we were promised we could move next day (and offered reduction for 1st night), 2nd room much better. Breakfast was great, evening meals average, spa facilities ok, floor super slippy without shoes on. reception staff promised to sort refund 3 times over our 4 night stay finally managing before we checked out. wait staff, evening and breakfast were lovely
Séjour de 4 nuits en février 2024
Réponse de Duty Manager le 19 févr. 2024
Dear Alison Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Satisfaisant

Georgia

Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 20 févr. 2024
Dear Georgia,Thank you for taking time to leave your review. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 Bien

Ian, Edinburgh

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel rooms, good value, and having the pool and spa facilities very helpful. Note that children will be in there.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 19 févr. 2024
Dear Ian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Satisfaisant

christine

Les points forts : Propreté, personnel et service, équipements
Staff were excellent, exceptional customer service from a young girl in the bar serving a wheelchair user- cleared the cluttered bar area of signs so the lady could see better. A service provider in the breakfast restaurant was lovely - think she was from Glasgow. Lovely young lass in the leisure centre, helpful and very chatty. On the downside as soon as you leave the ground floor it’s grubby, even my 7 yr old commented on the state of the bathroom door…… it was disintegrating from the bottom up!
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 17 févr. 2024
Dear Christine Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

2/10 Horrible

David

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was dirty and worn out. Carpets covered in clumps of hair that the cleaner would have seen. Either a dog stayed or they swept the dirt on the carpet into piles. Sheets had somebodys hairs in aswell so guessing not replaced after the last guest. Bed cushions covered in a dried something. Pool out of order. Ordered a pizza at the bar which was disgusting. Barely warm. Draught beer was flat. Enjoyed...leaving
Séjour de 1 nuit en janvier 2024
Réponse de Duty Manager le 17 févr. 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

10/10 Excellent

John

Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 15 févr. 2024
Dear John,Thank you for your lovely review. We hope to welcome you back again very soon .Kind RegardsAnna Stankiewicz

10/10 Excellent

paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good staff and hotel
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 13 févr. 2024
Dear Paul,Thank you for taking time leave your review. I am delighted to read that your stay was good and we hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

6/10 Satisfaisant

Shaun

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 10 févr. 2024
Dear Shaun,Thank you for your feedback. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

2/10 Horrible

Kelly

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 10 févr. 2024
Dear Kelly,Thank you for taking time to leave your feedback. I am sorry to see that your stay was disappointing. Please contact hotel directly would you wish to discuss your stay in more details.Once again we appreciate all reviews from our guests.Thank you and have a lovely day.Kind RegardsAnna Stankiewicz

8/10 Bien

Ivan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Front Office Manager le 4 févr. 2024
Dear Ivan,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Satisfaisant

Stuart

Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 4 févr. 2024
Dear Stuart,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Satisfaisant

Anne

Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 4 févr. 2024
Dear Anne,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Satisfaisant

Craig

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 4 févr. 2024
Dear Craig,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Satisfaisant

Voyageur vérifié

Comfortable bed, bathroom needs upgrade
Bed was comfortable. Wall to bathroom very thin. Receptionist agreed to 1 hour late checkout then phoned to see why we hadn't checked out. Breakfast was nice but sausages were low quality. I had silver 20 percent discount code receptionist very vague as to what to covered. If advertised as 3 star hotel would be pleased, struggles to meet 4 star rating
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 4 févr. 2024
Dear Guest,Thank you for taking time to leave your review. I am sorry to read that your stay was not satisfacionary.Would you wish to discuss your stay further please do not hesitate to contact me directely.Once again thank you for your feedbacka and we hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

8/10 Bien

Raymond

Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 4 févr. 2024
Dear Raymond,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Satisfaisant

Gill

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff and service very good. Bedroom and bathroom require serious freshening up. Showing its usage looking very tired.
Séjour de 3 nuits en janvier 2024
Réponse de Front Office Manager le 4 févr. 2024
Dear Gill,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz